Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My wife and I both have PM accounts and are very happy with the service. We also have a Vonage account that we never use but it has the phone number we have held for over 40 years. Can the number be ported to PM to one of our phones as an inbound o...
A few days ago I saw the $34 plan for 50GB of 5G Data, I really wanted this plan but its gone, is there any way I can get it as a new customer?
I have been sending texts internationally which is covered under my plan with no luck. They have never been delivered. Any tips on what c the reasons could beThanks
My daughter’s children smart watch doesn’t detect the SIM card. I checked the SIM card with my telephone, it’s working and as well as I restarted the watch many times but still doesn’t work.
Select my account, wants me to login, I’m already logged in!?!
I am out of the country and trying to call forward my public mobile number to another Canadian number. I keep getting error message. Can they do this in support for me?
I live in Lincoln New Brunswick and I have barely any service at my home. During a power outage I have to drive out of my subdivision to be able to make a call or report an outage. There is a new gas station on the Nevers road and I wasn't able to ac...
I have been around long enough to have a bill each month for $11.25. But for the past 4 months my bills went back up to $17.25 a month. P.M. is, up until now, has "stolen" $24.00, right?
I am attempting to sign up for a plan with Public. Earlier I was able to select my plan, sim option and proceeded to enter my Billing Info. When attempting to complete this step an error was thrown and I was unable to complete Sign Up. When I try to ...
My phone disconnects every call after dialling. Chatbot suggests contacting an agent but cant find where to do that. When i click the link, it takes me to my in box with no way to contact an agent
I noticed that my data speed has been very slow in the past 3 days. I have the 5G plan. What speed am I supposed to get?
Hellowhen I log into my account, it lands on a page asking me to finish setting up my accountI have an account with you I cannot prove past that page to access my account details and to update my account. I’ve been trying this for a week.im currently...
I am using this plan, it is 23/month subscription plan.and I switched to this subscription plan on 18 July, but it renewed on 17 August, and it says it will renew on 16 September?I reported this issue to the agent, she said that I am prepared accoun...
I have an additional 250GB of bonus data, but have used up the regular monthly data allotment so far this month. I received a text stating I’ve used 100% of my data, but when I check the app it still says I cave over 200GB available, but nothing is w...
Hi Customer Service, My number is I was billed twice on July 13th, 16.95 and then again on August 12th for another 16.95Let me know if you can reverse this charge !
Why are vouchers resulting in double taxation? 15 % tax here in NS along with 15% tax from the account itself? This doesn't make any sense.
ive been trying to access my account to change auto renew credit card details but can never access , now im cut off and cant seem to access or even resubscribe , wont l
Hi, to whom it may concern.Fix my charge.I will not be robbed by you.Service providers are not hard to find.
Need to cancel account and port number to new provider. Need help. No agents in this province.
I'm going on a trip to south east asia for 5 months. Leaving end of August 2024. What is best for me to do without any interruption on my smartphone to communicate with families in Canada. Please help. Thank you PM.
