Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi could someone give me a call or message about how to port my number out @CS_Agent , I’m having trouble receiving the text messages to allow me to port out
So today I got a text message saying I had used 100% of the data in my 15GB plan. I found that strange because my data had been refilled 4 days ago. When I looked at the message I realized another one had been sent 25 minutes before the last one that...
After guessing what way to go and still not clearly see where you "update" or "change" a credit card. I tried twice and got this. This card arrived in the mail today and needs to be "activated" by making a purchase using the PIN#. Is that why it w...
Hi, is it easy to change my eSIM, if i buy my self a new iphone??regards
I recently changed my plan now my call waiting isn't working. PLEASE HELP!!
I try to activate my account online, but it isn't work, and pay the cost a lot of times, so I want to refund the money (update by Softech: deleted screenshot from post as some personal info there)
I'm paying $39 for 20gigs and the price just went down to $34...but only for new activations. Is there a way for existing, loyal customers to lower their bill as well? Seems unfair to punish us!
Hello @CS_Agent I am a new customer. Just signed up for the $34 plan that ends today. It got through the payment, but then gave an unexpected error. I am trying to port over from Fido.New customer -- never topped up, etc.Please help. Thanks.
Hi, I just bought a plan that I don’t wish to activate. How can I cancel it and get a full refund?
My phone does not work in US even after I purchased proper add on
How much data does my current plan offer. I pay $117 every 90 days. I can't find that info anywhere on this site.Thanks to all for your help
Hi. I am a new subscriber to PM. I have been reading the forum over the past few days as I waited for my SIM card to arrive and I was quite worried about how the activation process would go.I just want to say it was a simple 5 minute process and the ...
I have been with PM for almost 1 year. I understand that I get a discount of $1/month or 1 point/year. How do I inform PM of my choice?
I can't find my account number for 1 of my 2 accounts
I was previously wiht SHAW , and even though I had no data BECAUSE I AM IN REMOTE Northern BC.I was still able to receive SMS for things like Bank Login verification, I was still able to use WIFI calling to dial out and receive phone calls.I made the...
I am trying to make a payment on my son's Public Mobile phone because my credit card expired (unable to update expiry date on card - can't confirm identity because the phone is overseas).I am caught in the cycle of not being able to login to his acco...
I am awaiting a sim card. Was told I would have it by Oct 31st. Was charged for the sim card and 3 months of service as of Oct 21st and have yet to receive anything. Any information in regards to this would be appreciated.
Hey, I'm posting this on my mom's account because I can't access mine. I couldn't remember my password (needing a number, capital, and punctuation? A bit silly IMO) and I was locked out after trying to reset it. Side note: when it sends you a code, i...
I want someone to contact me from public mobile as your charging me for 2 different plans when I have 1 line
I purchased 200mb of extra data on 29 Oct but my account says I have no data add-on on my account. It says I have used 100% of 1Gb but it should say 1.2Gb if I had used my add-on.
HelloSo yesterday the day before Halloween I signed up for this program, but couldnt get into the program. I tried over & over again. Changed my password at least a dozen times.Today After waiting almost 36 hours, i finally got in. I had to call our...
How do i contact customer service agent, The sytem took my money never got esim or select my number
My mobile network is not working???? And I tried all different help, but is not solving from the robot chats, suck. I need to talk to a actual real human from customer support agent, if the problem is not solving, then I have to cancel the plan.
@CS_Agent I don’t know how I subscribed to the current plan I remembered that I double checked. I wanted a can-us 40g plan and for some reason I got the current plan. It must have been my mistake is there any way we could switch to the can us plan t...
Why am I unable to join community and answer people's questions from mobile app?
Hi, I bought a US data package of 1GB by mistake (I just desired one extra GB to use in Canada). I never used the US package. Can it be canceled and I refunded?Thank you.
Why can’t I call US numbers from my phone? It says I’m out of minutes. I don’t want to pay for a regular add on. I rarely call the US, but I need to be able to do it on those occasions.
Wants to send verification to phone # but phone says unregistered sim and will not receive text, transferred house number so that no longer works in house and cell says unregistered sim but online says welcome to public mobile ……. Vicious circle
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