Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was charged twice for my plan this month and want it corrected
Service was suspended due to credit card issue. How do I make a payment using a voucher I purchased to have my service turned back on?
Do we have seasonal suspension option? If yes how long is it for?
Hi when certain people phone me my phone doesn't ring it goes straight to voicemail do I need to turn on something or off.Thanks
Hi,If my account is inactive for more than 90 day that resulted in having my account put on hold, what will happen to my mobile number? I know I will be off for mo
My phone voice service stoped working, I’ve tried everything! Time to contact the moderator.please help
When I go to Eversafe and click on Add Trusted Device - there is no place to add one. I currently show none, though I just clicked on 'add this device as trusted' when I last logged in and had a code sent to me.
Having trouble submitting a ticket to get my number transferred from Kodoo to now public mobile any help wouldbe awesome
Hi,My dad switched his sim from Public to another in April and he now wants to be back. Unfortunately, he put the Public sim to the garbage, he could not log in to his account because they sent a code to this number (a number he used for Public). Wha...
I just went through the sign up process and there is literally no option to port my number? It wants me to pick a new number (before going any further in the app) and then there is no option? I would like to keep my number, can anyone help?
hello, is it easy to port out and get a post paid line with Telus?
We received signed up for Public Mobile and tried porting a number over on July 3rd. We have already called the porting centre and confirmed that the porting is complete and service is active, but we are unable to receive incoming calls and text mess...
How to cancel my number and get refund
How do I sign up and switch from old plan to $117 90GB 4G speed/90days ?
Hi can i ask how's the PUBLIC MOBILE signal connection in U.S anywhere in U.S and how's the data connection too thanks
How do I go about getting a refund for being charge twice for my new subscription? I cannot get any help from the robot. There is an error message for every time it directs me to the link.
@CS_Agent nothing but trouble activation Trying to transfer a phone number from Koodo. Not prepaid. Got welcome email/payment went through, SIM is in phone. Phone says no service. Koodo doesn’t work anymore. Activation for full access prompt says it...
I switched from SaskTel to Public Mobile yesterday and transferred my existing number. Over 8 hour wait and no service. No talk or text. Can receive text but can’t send text. Is this normal?
What does it mean 15GB+15GB Bonus data? Isn't it the same as 30GB?
I was on the fall 2016 promo plan and my last payment was:$120 - $27 (rewards) = $93 for 90 days ( payment on Sep 26, 2022)I switched over to 40GB $15 plan on Dec 25, 2022 and paid:$40 - $9 (rewards) = $31 (payment on Dec 25, 2022)However, I am readi...
This has been asked before. There doesn't seem to be a lot of tech support on the previous posts. I'm using xxxxxxxxxx@msg.telus.com and it WAS working before and I'd get a text from 999-999-9999. But the past couple of days it stopped working.I chec...
Hello, I am a resident of Gatineau, Quebec. I am daily crossing the river into Ottawa. I see that it includes "Quebec" only minutes. Does this mean I will be charged long distance for calling Ottawa numbers? Do I have Nation-Wide cellular coverage, o...
I paid and phone dropped s calls & data doesn’t work
I redeemed my points to 2G data but it shows only for 60 days, is this the new thing for PM? is the add-on following same rule too?:(
I need to cancel and get a refund it's said that my sim would be here in 2 business days and then said up to 7 days, I need cell access wayyyy before that
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