Number Transfer Issue (Fizz to PM)

[einsteinbqat]

Hey guys, so I activated two PM plans for my parents which went fine, except for the number transfer from Fizz to PM. In both cases, I received the SMS from Fizz to confirm the transfer, and to which I answered Yes within the next minute. Fizz then replied that they will notify PM that I confirm the transfer. A few minutes later, PM sends an SMS saying they are having trouble transferring the number because I entered an incorrect account number, and that someone would contact me using dad/mum's number or the alternate one (mine).

Fizz received both the transfer requests. It would be completely unlikely that I gave PM the wrong one!

So now what? Is PM really going to call me?

Thanks for the help!

[Handy1]

@einsteinbqat  Happy to hear it and welcome to public mobile 🙂

[einsteinbqat]

@Handy1 Thank you very much! Everything is resolved. 

[Handy1]

@einsteinbqat  Ahahahahahhaha yes no worries 😉 

[einsteinbqat]

@Handy1  Thanks, but instead of reading the message, I deleted it LOL So, so sorry! Could you re-send, please!

[Handy1]

@einsteinbqat  No one will contact you , but no worries I’ll send you the porting team number private message and they can re trigger the port request for you