joining public from chatr

[Annz70]

ordered sim friday to transfer my number to public how kong can i expect to wait?

[computergeek541]

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@eddieO wrote:

SIM cards are delivered by Canada Post and it mostly all depends on your location. In the west it's been reported to take between 3 and 5 business days, In the east between 5 and 15 business days. In Ontario, around a week. The quickest option would be to find a TELUS/Koodo or Mobil Klinik store and pick it up in person or to order from Amazon.

TELUS store locator:             https://stores.telus.com

Koodo Mobile store locator: https://www.koodomobile.com/en/find-nearest-store

Mobile Klinik store locator:   https://mobileklinik.ca/stores/

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Generally, only Telus corproately owned and operated locations will carry Public Mobile SIM cards.  Many (if not most) results that the above store location websites provides will be franchised locations.

[slusagm]

@Annz70 

that long and no sim card? no good

but talk to PM, they can help.  Please use the Chatbot to request the problem.  Use the Chatbot icon on the lower right of the page

[Annz70]

bot service 

[Annz70]

ive never received no sim service or number nothing i dont want this boy service

[hTideGnow]

HI @Annz70 

your PM account is active and you can make outbound calls?

your Chatr sim still works or not?

[Annz70]

i didnt get message from chatr to transfer number idk how but they got my text now and was gonna transfer that number and textnow shut down my account so now i have no working number 

[Annz70]

still havent received sim i was suppose to on june 11th

[hTideGnow]

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@Annz70 wrote:

no i have not received sim plus i was told i wait til sim arrives and i will need my account # with chatr to move number 

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HI @Annz70 

you are correct, you need to wait till you get the sim card shipped to you, then you will download PM app and continue the activation there.  At the steps for transfer details, provide Chatr account info

[Annz70]

no i have not received sim plus i was told i wait til sim arrives and i will need my account # with chatr to move number 

[Meow]

Usually physical SIMs are delivered within 5-10 business days. Sometimes takes longer. If you do not get it within 3 weeks open a ticket and ask fore replacement. It could be lost in the mail as there is no tracking number and it is send by regular snail mail.

[hTideGnow]

HI @Annz70 

first, did you get a text from Chatr asking for your permission to port the number?  Did you reply Yes?  If you didn't get that , the port is stuck on Chatr side.  But you can ask PM porting support team to check and porting status

 I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call

And if you already put the PM sim card in the phone, can you make outbound calls with it? you just cannot receive inbound?

[eddieO]

SIM cards are delivered by Canada Post and it mostly all depends on your location. In the west it's been reported to take between 3 and 5 business days, In the east between 5 and 15 business days. In Ontario, around a week. The quickest option would be to find a TELUS/Koodo or Mobil Klinik store and pick it up in person or to order from Amazon.

TELUS store locator:             https://stores.telus.com

Koodo Mobile store locator: https://www.koodomobile.com/en/find-nearest-store

Mobile Klinik store locator:   https://mobileklinik.ca/stores/