Activation Unsuccessful - Need help

[hajira]

Hello,

I finally received my SIM card from the mail and upon following the steps in the app, it said I need to submit a ticket for support. However, when I submit the ticket, it says there is an error and the ticket was not submitted.

When I initially entered my information when I was following the steps in the app, it went well until it asked me to provide either my IMEI or previous account number. I entered my phone's IMEI. Then that's when I clicked next and it said error. I believe a "CS_Agent" needs to submit a new port in request for me so that I can instead provide my account number and perhaps that will allow me to continue my activation.

Please, can a CS_Agent assist me with this? Thank you

[computergeek541 · Accepted solution]

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@hajira wrote:

I finally received my SIM card from the mail and upon following the steps in the app, it said I need to submit a ticket for support. However, when I submit the ticket, it says there is an error and the ticket was not submitted.

When I initially entered my information when I was following the steps in the app, it went well until it asked me to provide either my IMEI or previous account number. I entered my phone's IMEI. Then that's when I clicked next and it said error. I believe a "CS_Agent" needs to submit a new port in request for me so that I can instead provide my account number and perhaps that will allow me to continue my activation.

Please, can a CS_Agent assist me with this? Thank you

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You'll need to a send a private message to CS_Agent.  They won't see the message that was posted here.  Please use the following link:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[computergeek541]

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@slusagm wrote:

@hajira 

i made the same mistake with IMEI when I joined, too.  It is better to use an account number

you can call the Porting assitance team.  Cannot post the number here but I will send you the number to your community inbox. Click My Message under your Avatar on top right or click the envelope to get my message 

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As the activation hasn't been completed, the porting department should not be contacted.  They can't fix account set up issues.

[slusagm]

@hajira 

i made the same mistake with IMEI when I joined, too.  It is better to use an account number

you can call the Porting assitance team.  Cannot post the number here but I will send you the number to your community inbox. Click My Message under your Avatar on top right or click the envelope to get my message