Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Signed up for the $20 discount for 15 months so should be paying $35 plus tax per month. So why did I get an email showing this today? Selected Plan: $55.00Promo - $-20.00Total Paid: $75.00 Plus Tax. Tax varies by province. What is with the double...
My account was paid on the 2nd of December and was supposed to be upgraded to 15gb on 4G. But it didn’t and my account is saying that I’ve used all of my data already for December already. How long does it to update online? Or show in my account?
Can I just text YES2 to 4911?
I am wondering if there is a limit now? Considering I have not been able to add any funds to my account at all. I been messing around with it in add ons by selecting like 11111111111111111111111111111111111111111 many of 1GB of data that made it erro...
I cannot get into my account to change my plan because I do not have that email no more.
hi. i have bought a canadian plan for $15 and a add on of $15 for unlimited us roaming talk and text. why doesnt it work? is it beceause it is a 3g plan?
why am I unable to reactivate my account? My credit card details remains same. My card does not expire until next year. It keeps on saying, “oops something went wrong” preauthorized payment is active. I don’t want to change from public mobile but th...
Originally was on the $40 with 5gb data etc. and the same price could get me 15gb so I switched. I’ve been with Public for several years and was receiving loyalty discounts, friend referral discounts and autopay discounts. I was billed for the new pl...
I only have one international visa card for payment, since its not going to be accepted the robot tells me to use a payment voucher. But I see that on the payment page it only accepts visa/mastercard/americian express...There is no way I can buy a ne...
Could someone please clarify what these international calls cover? There seems to be different names of my bonus, and I'm not sure if these are just calls from Canada to another Canadian number, or to US number. I'd like to call international numbe...
Hi there, my referral included my referral code properly, but she did not receive a bonus, and I did not receive a referral reward. The new activation was back in August of this year. Please and thank you.
Hello! I have been trying to access both my account, and my child's, for almost two weeks in order to change our payment methods. When I try to log in I get a page stating that the page has expired. I have cleared the history on my browser to no effe...
I need both a replacement SIM because I lost mine (I switch between two SIMs and it is usually taped to the back of my phone), and I also don't want to miss out on the free 2GBs. How can I get a new SIM and how can I respond to a text I haven't even ...
I entered STOP in the promotional text by mistake, but I did not want to stop receiving promotional offers. Can I reverse this so I am not taken off the list?
Hi I can't find the email address associated with my account. How can I find it? I remember which one i used but I can't sign into the public mobile page or the community with it. Thank You
I changed from $40 per month plan to same $40 per month but I should get 15gb data
i followed instructions but now I'm not receiving any incoming calls. Anyone calling it goes straight to voice mail Inaddition, when I'm trying to doy secondary verification for banking the sms code the bank texts does not arrive
I received the text from Public Mobile regarding the "one-time gift" of 2GB of data and 500 free intl. long-distance minutes. Unfortunately, I accidentally deleted the text before replying to get the add-ons. Is there anyway I can get that text sent ...
When I registered for my public mobile account, I accidently got a typo in my email: xxxxxxxx instead of xxxxxxxxx. When I go to Edit Account info, it will let me update my name, address, alternate phone number... but won't let me update my email. I ...
Having issues with trying to change email address
Please Say ''YES''
I replied Yes to a message for 4G / 15GB last month. I received the replay that I would be upgraded. The day after my renewal date I am still on the old 3g / 1GB plan?
Is it going to be points rewards for new users? Can old users remain in loyalty rewards forever?
I received the message and reply YES2. I got 2G data and 500 international minutes at my account. I also signed into My Rewards and NO 1G bonus data added. When and how could I get 1G bonus data? Thanks in advanced.
Just activated my sim and the Black Friday deal did not show with my email address as I was told it wouldIt was 20 gig for $30 month . Chat told me to contact support
Is the holiday Offer for everyone, I am on the lowest plant the 100 minutes Canada wide calling, unlimited text one.
Last night I changed my plan for the first time since getting the 90-day plan from back in 2016. Since I have only till December 10 for the renewal date, I set it to change on that date. I put in the $20 off coupon when I went to change the plan a...
If I change to Public Points from the Rewards program, does my monthly bill stay the same or does it go up to the regular plan payment? Does that mean I have to redeem points in order to reduce my bill on a periodic basis? There is nothing in the F...
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