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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Bonus add ons

will I loss my bonus add ons if i switch plans

Resolved! User needs old phone number

Long story. In 2021 I lent an unused iphone to someone who then created an account with PublicMobile. After several months he terminated the account and returned the phone to me. At that time he also had an Apple account and used his PublicMobile ...

Iphone locked to other provider

I'm trying to transfer my samsung sim card to an iphone, and the iphone is locked to another provider. Can Public Mobile unlock it for me?

Over charged on my bill

I've been overcharged on my December bill when I changed my subscription. Please reimburse my account for $39.20

SIM CARD

!!!!!!I LOST MY PHONE AND PUT A HOLD O N MY ACCOUNT, AND ORDERED A NEW SIM CARD BUT WILL I HAVE THE SAME PHONE NUMBER WHEN I GET THE SIM CARD?I WOULD LIKE TO KEEP MY SAME NUMBER THANK YOU!!!!!!

lack of service

I sent in a 2nd ticket, as 1st wasnt replied to. got an email next day saying I had a new message, but when I go to open it this what I get. "You don't have any notifications. Try posting a new topic or question to see some activity here." I'm don...

Resolved! New subscriber, need to cancel

i just activated a plan with an eSIM on my iPad, i failed to realize that i would need a code sent to my Public Mobile number just to even access my account. The 3G data on my plan doesn't work on my iPad at all, even though it's set up properly and ...

My account

I just got a text message today saying I can't transfer my number over to Public Mobile? But when I set up my account everything went through good. Please help I need to keep my number

I need to port my rail to new phone

PLEASE EMAIL ME SUPPORT

Cancelling account

HiI recently purchased a sim card and chose a subscription plan but I have changed my mind. How can I cancel my plan and hopefully get a refund. Thanks Tim Rhodes

How do you talk to a human on this app?

Help, how can I talk to an actual live human on this app?

Reward Data expired

First of all, I understand that add on data expires now.I redeemed rewards for 3GB data in November. This was before the data expired. In my email confirmation it even says "Add-ons will remain on your account until fully used". However, the data did...

My community username is missing or gone

I tried to sign into the community section with the user name email and password i set up a while back. It didn't work. I ended up signing into the community with my email and password for my Public Mobile account and ended up having to choose a new ...

why i reveived this message from Cha-ching

why i reveived this message onmy phone: Cha-ching! You justadded to your Refer A FriendReward - way to go! Keepreferring to earn more. Viewyour Reward athttps://bit.ly/344akfm

Resolved! US roaming not activated I

I redeemed points early this morning for 15 day uUS roaming plan. It still says pending on my account. What can I do?

No service on my phone

I got a new public SIM card, I downloaded the app on my phone, I created an account, and still no service for than two days after I activated my SIM But when I put the SIM on another phone it works but it does not work on my phone Note: my phone is n...

Discount offers

How often does Public Mobile give discount offers?

Trouble activating

Hi, I am stuck in payment section. May be prob with credit card as I just changed address this morning.. Also want to confirm:- can get coverage in rural Manitoba close to Winnipeg- can port from BellMTS prepaid Also, I have a SIM and I linked it onl...

Resolved! 15 day US Roam

With the 15 day US Roam, Text, Call, is calling long distance from Canada included as well?

Can't change my credit card information

I've been having trouble changing my credit card information for over a month. Every time I've attempted, I get the message: "Sorry, we’re not able to process this request at this time. Please try again later." On both computer and app. Last month I ...

Double charges for going over data

Does anyone know if there is a setting in your profile so you can't go over your data and not get double charged. My daughter keeps going over her data limit and then I get double charged for the month. I would like to know if there's a way her data ...

Add more account

Can I add my kids numbers with separate sims cards into my current account?

Phone/SIM lost, can't access account

Everything I've read suggests logging into my account, except when I try to do that, it asks me to confirm my identity and it sends a text to the number of the sim card which I've lost.Ive had to create a new account just to make this post.How do I r...

Can't make calls

What's going on.. I can't make calls

No loyalty rewards applied to this month's bill

Hi everyone, I have been with Public Mobile for 5 years now. For January 2024 bill, the loyalty Rewards (auto pay $2 and loyalty $5, total $7) have not been applied to my account. My bill used to be $6.78 (i.e., $13 monthly bill - loyalty rewards $7....

Upgrade subscription

I'm considering upgrading the existing plan to the $40 for 60 GB plan under the Boxing Week special. What happens if I were to downgrade back to the existing $25/month 1gb plan in the future. Will I be reverted back to my current plan ? Also will I b...

Data usage

I used up half my data yesterday just by texting. Does anybody else have this problem? I didn't send any photos or gifs.....

ISSUES WITH PUBLIC MOBILE

Hello, I am having multiple issues with services provided by Public Mobile. My SIM does not work at all, I am not able to make calls or send texts or even use my mobile data. I also have paid for my services which i should be able to use until 24th o...

Double charged

Helloi was just double changed on Jan 22 on my credit card, need to get in touch with accounts to have this corrected

Upgrade Subscription Plan

Hello, I like the $24.00 4GB plan under 4G, but I am currently registered for the 3G 1GB data plan for $24.00. How can I upgrade to that offer from my existing plan?Thanks!Emal

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