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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 27184 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 39196 Views
  • 185 replies
  • 29 Bravos

Resolved! Using minutes ....

I also want to clarify I only use up my minutes if I pick up a voicemail on my phone - correct?If I dial in from a landline to check my messages I do not use up minutes - correct? This is all new to me, so I just want to make sure I'm doing this prop...

Dolphin11 by Good Citizen / Bon Citoyen
  • 612 Views
  • 4 replies
  • 1 Bravos

Resolved! Signing up ... rewards

I signed up yesterday and today I checked my account and received these points.How long does it take the 10 points for using a referral code to be added?  

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Dolphin11 by Good Citizen / Bon Citoyen
  • 488 Views
  • 3 replies
  • 1 Bravos

No Network, No SMS during SIM activation

Hello, I recently helped a friend to public mobile, we have activated the SIM, credit card debited with subscription but their is no Network on the phone (only SOS), we couldn't get SMS code for final activation, done all trouble shootings. 

Ajalad11 by Great Neighbour / Super Voisin
  • 455 Views
  • 4 replies
  • 1 Bravos

Annual Invoice/Statement

Hi Folks;Can someone remind me the process for requesting an annual statement for business tax purposes... Ive had it in the past, cant recall the process...The chatbot just sends me in circles.. Thx

Fatkid by Great Neighbour / Super Voisin
  • 576 Views
  • 5 replies
  • 0 Bravos

Cant Link my number

Whenever the safe ID verification code is sent to my phone number, my number does not receive it

Lenen by Good Citizen / Bon Citoyen
  • 984 Views
  • 14 replies
  • 1 Bravos

@CS_Agent

Hello! Trying to transfer number and messed it up. The eSIM changed when trying to reply 'Yes' and now it's been over 90 minutes, so I guess I need to retry it. Please help!

FelixFox by Great Neighbour / Super Voisin
  • 228 Views
  • 1 replies
  • 1 Bravos

Tax

I moved from Nova Scotia to Alberta  on July 1st but my tax  on billing is still 15%. I di change my address in my account settings

Maggie_Adams by Great Neighbour / Super Voisin
  • 355 Views
  • 3 replies
  • 2 Bravos

Sign in loop

I put the new SIM into my phone and downloaded the PM app. I have signed in 10 times and it keeps showing me the sign-in screen on the app??

Tarapada1 by Good Citizen / Bon Citoyen
  • 722 Views
  • 8 replies
  • 2 Bravos

No SMS renew notifications

I have not received any payment notifications via SMS for the last 2 months since the upgrade of the Public mobile site.Is this going to be corrected and should I notify public mobile ?

Call connection is very poor

I am finding recently that my connection when making phone calls is very poor. Often people are unable to hear me clearly, and it has been the case a number of times over the past few months where I miss a call because my phone has not even rung, as ...

mstoughton1 by Great Neighbour / Super Voisin
  • 209 Views
  • 1 replies
  • 0 Bravos

Calls dropping/call fail

In last few days I have been having trouble using the phone: call fail, calls are dropping mid call or people can’t hear me.  Located in PEI

Ajlm1 by Great Neighbour / Super Voisin
  • 1269 Views
  • 6 replies
  • 0 Bravos

Data usage showing different numbers

My data plan is 250MB/month. After using 78.91 MB (showing on my phone), it was shut down, soliciting to purchase additional data. My account page also shows that all data is used up. Don't understand this. Can any one explain? Am I missing something...

Global-Pro by Great Neighbour / Super Voisin
  • 754 Views
  • 8 replies
  • 0 Bravos

5g speed is very slow

Hii recently experienced very slow data. I had 4g and switched to 5g network. Still very slow. Some time can’t connect. Can you please help?

CynthiaCui by Great Neighbour / Super Voisin
  • 900 Views
  • 3 replies
  • 1 Bravos

unresolved payment issue

Just received notice that my subscription has been placed on hold due to an unresolved payment issue. There have been no changes in the way I pay this account. Why can't you talk to an actual representative?!

ARC44 by Good Citizen / Bon Citoyen
  • 1179 Views
  • 11 replies
  • 2 Bravos

Call not working

Hi there. My phone won’t let me call and the message is that I’ve used all my minutes. I have unlimited calling on my plan though. Can anyone help me?

Renci by Great Neighbour / Super Voisin
  • 423 Views
  • 4 replies
  • 0 Bravos

Can't call landlines

Is anyone else having trouble calling landlines #'s? My phone, my partner's phone, my dad's phone and my daughter's phone (all on their own accounts) haven't been able to dial landlines for weeks now, calling other cell phones works fine! What can we...

Aimee902 by Great Neighbour / Super Voisin
  • 337 Views
  • 2 replies
  • 0 Bravos

Payment

Can my account be activated until Thursday? 

Klavs1111 by Great Neighbour / Super Voisin
  • 345 Views
  • 4 replies
  • 0 Bravos

Resolved! switching plan/subscription mid month and refferal

Good morning, I have been with public for 3 years or so, (I do not know why i had to create a new community profile when i already had one) and I am currently on the 15$ plan and would like to upgrade to the 25$. I have 20$ worth of rebates per month...

Anonymous by Not applicable
  • 457 Views
  • 3 replies
  • 0 Bravos

Esim Transfer

My daughter phone will not turn on and I’m trying to activate her Esim on her new phone, is it possible ? I’d like to be able to keep her number 

Brook06 by Great Neighbour / Super Voisin
  • 336 Views
  • 2 replies
  • 0 Bravos

Nova scotia

How do I get the free trial esim for nova scotia 

Sarah21 by Great Neighbour / Super Voisin
  • 787 Views
  • 9 replies
  • 0 Bravos

I bought the wrong add on

Hi, I am so sorry but I just bought the wrong add on for 1 gb of data for Canada whereas I need it for the U.S.  Can the Canada one be canceled please?thank you

Davee by Great Neighbour / Super Voisin
  • 219 Views
  • 1 replies
  • 0 Bravos

Missing loyalty bonus 1$

Hi there, ive been with PM since 2020 & im on my third year, i should be getting $3 so far in loyalty saving but only seeing $2 could someone help ?

Resolved! no data july 18 2023

I've joined about 3 weeks ago. and for the most part I haven't had any issues. but tonight. I have no data . had to head home from work to get wifi. tried restating my phone. turning the e-sim on and off. making sure airplane mode is not on. text and...

Morty85 by Good Citizen / Bon Citoyen
  • 619 Views
  • 6 replies
  • 0 Bravos

Resolved! Custom Referral Code.

I seen someone share a picture of the old Rewards System, how it shows the leg of Referrals unlike the new point system.I just noticed at the bottom it says 'Get your personalized Referral code below'! What? On the old system you can make a custom Fr...

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Priority by Deputy Mayor / Adjoint au Maire
  • 1514 Views
  • 17 replies
  • 0 Bravos
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