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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12131 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23043 Views
  • 183 replies
  • 25 Bravos

Resolved! Holiday Rewards Coming Today?

Are we going to receive free international minutes today? Traditionally, it is announcement on 1st December

dejavu89 by Great Citizen / Super Citoyen
  • 239 Views
  • 1 replies
  • 0 Bravos

Resolved! Changing my phone number

I moved ladtbyear from Ontario to BC, and want to change my phone number to an area code 250 number. I want to select my own phone number, which I have found to be available. How do I do this? When I try to change my number, I only get computer gener...

Norm76036 by Great Neighbour / Super Voisin
  • 401 Views
  • 4 replies
  • 0 Bravos

Resolved! 4g

I'm paying for a 4g plan and it's terrible have to switch back to lte to get any reception or internet speed what's the deal here ????

Bvbenoit by Great Neighbour / Super Voisin
  • 292 Views
  • 4 replies
  • 0 Bravos

Resolved! PM account loyalty rewards

How do we get in touch with a PM employee to inquire about loyalty credits to our account? I also referred another person to PM and I thought we were supposed to get that $5. off offer but didn't. Just have a few questions for them. Thank you

snorkellady by Good Citizen / Bon Citoyen
  • 213 Views
  • 2 replies
  • 0 Bravos

Resolved! Port incomplete - call straight to voicemail

I ported from Fido to Public. I received the SMS message, but I think I responded YES just after 90 minutes. I have data, and can make outbound calls, but I cant receive any calls. It goes straight to my Fido voicemail..I think I need to retry the po...

agpulic88 by Great Neighbour / Super Voisin
  • 445 Views
  • 9 replies
  • 1 Bravos

Resolved! unsubscribe

How do I unsubscribe from public mobile?

eajhealy by Good Citizen / Bon Citoyen
  • 576 Views
  • 6 replies
  • 0 Bravos

Resolved! Can't access self serve

The email linked to.my self serve account is no longer active. When I reset my password I cannot sign in, had to create a new community account (this one) so I can try to access account.  Looking for help, the chat bot keeps running me in circles wit...

Kcallaghan1 by Great Neighbour / Super Voisin
  • 412 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM Card

I am a new customer with Public Mobile.I activated my sim card and bought a plan. But now I misplaced my sim card before I got to put it into my phone. I have an extra public mobile sim card. How do i swap it out? thanks in advance

KK7 by Great Neighbour / Super Voisin
  • 226 Views
  • 2 replies
  • 0 Bravos

Resolved! Phone Compatibility

1. Is the Google Pixel 7 Pro compatible with Public Mobile 4G plans?    2. I can't get a clear answer online as to whether 5G phones can use 4G plans.  On the box of Google Pixel 7 Pro box, it says the phone must be on a 5G network, but that seems no...

cmariel by Great Neighbour / Super Voisin
  • 460 Views
  • 5 replies
  • 0 Bravos

Reactivate

I changed my plan and my phone won't reactivate but says it's activated. How long do I have to wait? 

Carriefox01 by Great Neighbour / Super Voisin
  • 186 Views
  • 3 replies
  • 1 Bravos

Resolved! refer-a-friend and you'll both receive $5 off your bill

I received this SMS from Public Mobile on Monday (Oct 28): "Public Mobile here. Save this Cyber Monday on our 4G speed plans! Upgrade to 15GB of 4G speed data for just $40/mo. Get this deal in My Account at https://myaccount.publicmobile.ca. Plus, re...

Nezgar by Mayor / Maire
  • 1218 Views
  • 15 replies
  • 1 Bravos

Resolved! offer $20 off on $55/month not appearing in my account

I am a new customer in public mobile. I applied black friday offer of $20 off on $55 package. But my profile does not show details regarding this offer. My account has been debited for $55. Kindly resolve the issue.

Mahpara by Great Neighbour / Super Voisin
  • 351 Views
  • 3 replies
  • 0 Bravos

Resolved! Automatic Account Payment

Have been using automatic credit card payment on my account for many months without problem. Got a text message yesterday saying my payment was not received and now my account has been suspended. Why did payment not go through

Kenny47 by Great Neighbour / Super Voisin
  • 422 Views
  • 7 replies
  • 0 Bravos

Resolved! Can't access account

I created a ticket because I did not know the email on my account. Someone at customer service named Alex went over the process and gave me a new temporary password. That password didn't work. He told me to clear the cache and try again. I tried on 3...

Karlis by Good Citizen / Bon Citoyen
  • 697 Views
  • 16 replies
  • 0 Bravos

Resolved! Alert Messages from US Bank not getting received

Hello Friends, Does any one faced a similar issue and resolved this. Banker is saying thats something with the Provider has to remove the blockage. I can receive text messages from my friends in USA. Kindly advise for any help. Thanks for your assist...

easy2go by Great Neighbour / Super Voisin
  • 314 Views
  • 3 replies
  • 0 Bravos

Resolved! November payment

Neglected to update replacement credit card details & notified re non payment for Nov. Account is set up for auto pay.Went into account on 29Nov22 & updated card info & made payment which appeared to go through. Checked bankCredit Card account showed...

fandlingram by Great Neighbour / Super Voisin
  • 250 Views
  • 4 replies
  • 0 Bravos

Resolved! Make changes to my account

My daughter has been with public mobile for 4-5 years. We want to make changes to her plan, but have never logged into her 'my account' so we are unable to make the changes. I want to be able to get her some more data, and also set my son up for a ne...

RyanMcAlduff by Great Neighbour / Super Voisin
  • 344 Views
  • 7 replies
  • 0 Bravos

Resolved! plan charges

Hi I signed up last night to public mobile to avail the black friday promo of $35,  20 gb for 15 monthspromo code in 20OFFMONTHLY, but I was charged $62.15. I did not get the promo

bipolar by Great Neighbour / Super Voisin
  • 656 Views
  • 17 replies
  • 0 Bravos

Resolved! Switched to a new carrier but cannot login to cancel auto-payment?

Hi, I recently switched from Public Mobile to another carrier.   After the switch, for some reason, I'm not able to log into my account anymore.  I tried multiple times and it doesn't work.  I've tried to reset my password using my email and phone nu...

joycemcwong by Great Neighbour / Super Voisin
  • 289 Views
  • 4 replies
  • 1 Bravos

Resolved! I went over Data - I have 1.4 gb promotions usage left?

I don't know what happened - but it seems that my phone was streaming with Data and I used 1 GB.. right away in my pocket (watching videos on Telegram...)  I usually use a measly 500-600 mb per month - but looking at my page I have used all my 1024 m...

pkarza by Good Citizen / Bon Citoyen
  • 265 Views
  • 4 replies
  • 0 Bravos

Not receiving calls

Hi. I am not receiving calls when someone tries to call me. It goes straight to my voicemails. Why is that? I did restart my phone. Still nothing. 

Kandrews by Good Citizen / Bon Citoyen
  • 632 Views
  • 17 replies
  • 1 Bravos

Resolved! Sim puk

Puk for my sim card needed

Joohn001 by Great Neighbour / Super Voisin
  • 313 Views
  • 4 replies
  • 0 Bravos

Resolved! Porting out from Public Mobile to Freedom.

Hello, I have been trying to port out from Public Mobile to Freedom for just over 24 hours. The first attempt I received the SMS and replied yes.The second and third attempts I never received the SMS.I am wondering if you can put me in touch with the...

Econ by Good Citizen / Bon Citoyen
  • 1317 Views
  • 24 replies
  • 0 Bravos
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