Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why is my speed so slow? I have 5g plan I get low of 2.5 down low of .25 upHigh of 70 down 2 up
Does the $34 May promo come with caller I’d and voice mail?
I wish PM would put a notice like "Ends May 16" before removing a subscription plan from a member's account.The $15 4G 0GB plan and the $29 4G 40GB plan suddenly disappeared today without warning from our accounts. I think many people were contemplat...
Why was I charged $26.25 this month when I normally pay $21.00?
Why has my payment increased by 50%?
I have account with Canada and US , what must I do to get US service once I am in US ? Do I need to change to roaming ? what carrier do I set to ? Thanks
How do I know what the SMSC number should be?
My husband has been locked out for six months. He has tried everything suggested to no avail. Can a cs agent please help?
I have traveled to the US for work purposes and moved my plan to a $15 plan that doesn't have US calling. However, I was under the impression that I could receive calls from the US. Right now if I call my number, I get a message that the subscriber i...
I joined Public Mobile a few years ago because of the pricing. I knew of the rewards program was coming but the info on it was very vague. I was shocked today to see that my monthly charge has gone up to $25+tax and I have a whole 5 points. I'm very ...
I have the same plan as I’ve had in the past and for no reason it went up nine dollars this month no rhyme or reason why?
How come I have 0 points when I have 3 referrals, auto pay monthly. I just switched to the points system.
Hi,I was charged $38.42 twice this month for service, please refund one payment. I had to pay the second time becuase my service was abruptly cut off saying that I hadn't paid when the charge was pending on my credit card. Michael
I used public mobile approximately 45 days ago before going to another provider. I just went back to PM. I made an account and subscribed to a plan with payment. I then ported to my old number. Upon checking my account it shows that I am only at the ...
I cannot log into my account because I cannot remember the email I signed up with. It will not let me change it via phone number. I need to change my payment method as my number has been disconnected.
I was in Hawaii 2 1/2 weeks and was totally unable to use my phone for international calls or data while there. I counted on having this service, given the text advising me this winter that I was given a nice ''loyalty'' bonus'' for international lo...
Want to use my old koodo prepaid number. I read on some post about calling a porting team. Can somebody send me or tell me what number to call? Thanks.
I recently changed my operation from Fido to public mobile and I have got 5g speed, but it's more likely 4g when I'm using it, even when it shows 5g+, my phone is brand new and I'm using E-SIM, I want to know if anything that I can do to speed up?
I subscribed to this plan and the description left me confused, (ie; Unlimited Canada an US wide minutes and messaging...) Does this plan in fact include unlimited phone calls from Canada to the US.
As shown below, you can currently switch to these plans as existing customers.Also seems like the talk text $15 plan is removed from my account.Or is it just an offer for some existing customers?I am going to recommend all $25 and some $15 plan users...
I have added $15 yesterday and had $25 in rewards but I cant make a call. its says you have used all your minutes
Cant activate new sim. Wont get me pass through email and password on the mobile app
I joined public mobile many years ago because of the great pricing. My subscription plan cost per month has nearly doubled because all of my credits are gone. How is the new point system supposed to benefit me the customer? I can't find any way to ap...
HiIn the Maritimes. specifically Cape Breton NS, what towers does PM run off? Bell Rogers Eatlink?Also is PM a flankered brand of any of the above mentioned?Thanks
Hello,I want a plan that is available only to new customers. If I cancel my current subscription, will I be able to get the new plan? I can't be the only who find these new customer only deals extremely annoying.With the new points system there is re...
This was changed overnight to new activations only!!What is the for the average user?? Especially since we now have to pay in full???https://subscribe.publicmobile.ca/en/on/activation/plans/40GB-4Gspeed3
How do I turn off preauthorized payments when checking out my plan subscription?
My husband has been locked out of his account and cant access the chat now to fix it.He cant access his account nor change any passwords what can he do?
