[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
eSIM activation failed
Can’t find my physical SIM card after travelling overseas. So bought an eSIM failed through the app for $5. Unfortunately activating the eSIM failed on my iPhone. Now I have no way to activate it or revert, or can’t see an option to try again. Wh...
Resolved! Service not working after porting number with eSIM
@CS_Agent I subscribed to a public mobile plan (29/Mo with 30G of data) via porting my number from Fido and using an eSIM. I followed the instructions on the website to the letter. It's been two weeks and my data still does not work. I can call, and ...
incoming calls and Text services not working
I recently ported out of Fido(e-sim) and transferred to Public Mobile (e-sim). I am not getting any incoming calls or text messages. I am not able to login to my account as I am not receiving OTP. Not sure what to do.
Help! Followed instructions and now calls go straight to VM!
What a nightmare! I want more than 3 rings before VM picks up (prefer 5-6), so a rep told me to type: *61*16475804001*11*30#[+ CALL]. As soon as I did it, it messed up my main # and now all my calls go straight to VM. The next rep told me to type #61...
RESTORE YOUR SERVICE Emails
Hi,This is more of rthe official support employees around:Today I received an official "RESTORE YOUR SERVICE" email stating:Oops. It looks like we didn't receive your payment.Your service has been put on hold while we await your payment.After 90 days...
How to increase the number of rings for incoming calls?
How do I increase the time I have to answer a call before it goes to message mode?
Subscription
I received an email that my payment for the plan Im subscribed to hasn’t gone through. It’s puzzling because I checked my bank account and saw the payment had been taken.
contact telephone no.
any telephone number I can contact for enquiry instead of using community ?
Coverage in Inuvik, Northwest Territories
Hi everyone, I am going to Inuvik next week and would like to make sure I can get cell reception there. The PM coverage map says it's covered, but it also says so for Alaska and I know my phone doesn't work in Alaska, so I don't really trust the cove...
Resolved! Pre-authorized Payment Reward
I did Pre-authorized Payment Reward Jan 22, 2021, but no longer loyalty discount $2 available in my account. Also I did a Refer-a-Friend.
unusual data usage in one day.
i have checked my data usage and discovered a 5.61G usage in one day. what can I do to verify the finding ?
Plan on hold, despite having paid and USED the plan Sunday
Hi all, I'e recently moved to the US and have been between phones. I currently let my plan with public run out about a week ago, with the intention of getting a US number. Long story short, I had to make some calls so I decided to repurchase my full ...
I ordered a new sim card but i didn't receive it yet.
Hello,I ordered it on Jul 10th but I get nothing so far. Thanks,Bao Phan
User locked out ?
So basically, I tried logging into my account yesterday because I was told I was out of data. I tried logging in ( surprise surprise ) I couldn’t. Then I got a notification saying that my account was locked and to try in 1 hour. I have waited an enti...
I got new phone and my data won’t work
I had an existing public mobile account but got a new phone.On my new phone it’s not connecting to data and says SOS for network.Do I need to buy another esim card or how do I fix?
Identity code confirmation
New activation and not fully set up yet but when get to stage to enter code to confirm identity the code never works. Have tried entering in code over and over and requesting new code over and over and it always says incorrect code even though it is ...
Your service has been put on hold while we await your payment.
I received an email saying "Your service has been put on hold while we await your payment." and that "After 90 days of non-payment, your account will be permanently deactivated. That means you’ll lose your phone number and any Rewards you’ve earned."...
APN settings not working
Hello all, today I activated my Public sim, set it up, and attempted to connect to data on my Android 8.1 device. I realized shortly after that you have to set up an APN on Android phones in order to get proper connection. However after setting up th...
Data usage update
My app is not updating my data usage. What’s the solution
Payments' Tab
We're do I find the Payments' Tab
Loyalty bonus 30GB
I got 30 GB bonus when PM changed their loyalty program. It has an expiry date. Why there is an expiry date for it if it is a bonus? I still have 28GB that will be expired in 10 days. How can I used it up within expiry date because it is only used wh...
Resolved! On hold?
I am on auto pay. If you (Public Mobile) cannot take your auto payment on time, that is not my fault and you do not put me on hd or suspend my account. Pay youtself! The money is there waiting for you! Thas is NOT the kind of service we deserve and e...
Account
I cannot sign into my account
Resolved! Account
Why did I receive a email saying my account is on hold when I looked at my account it says everything is fine
Account on Hold
Why am I getting an email that my account has been put on hold and that you didn't receive my payment (received today August 6 at 12:33 pm.I logged into my account and I am set up for auto pay and a payment was taken yesterday.
Fraud payment email
I received an email staring that my payment method had gone through. I checked the app and it did. This has to be a scam, right?
Resolved! Traveling to USA
Hello, I have the Canada USA plan with 50gb, I am in the USA with roaming turned off, do I need to enable roaming to have the ability to use the data? Or what is the correct way to get my data working in the USA?Thanks
Account
I received a email saying my account is on hold been on hold but it says it is all good any one ever have this problem before
Account on Hold
Why would I receive an email saying, “Your Public Mobile service has been put on hold.? I updated my credit card information a while back. The email also asked me to set up pre-authorized payments. I set it up when I subscribed to Public Mobile year...
Resolved! hi
good afternoon this is peter so l am new to public mobile and l am just wondering what will happen if l dont have enough money on my account will l be able to reactive once l pay off my bill the next day. please let me know
