2 hours ago
Hi there,
I’m going to transfer my public mobile existing line to a new phone. Do I need to get a new esim for the new phone?
Thanks.
2 hours ago
@Anni78 wrote:Hi there,
I’m going to transfer my public mobile existing line to a new phone. Do I need to get a new esim for the new phone?
Thanks.
Hello @Anni78
With your new phone, download the app and purchase a new eSIM via the app. It should be at no charge. From my understanding it's easy to do but I'm not an eSIM guy as I prefer a physical SIM card to move around for my multiple phones.
2 hours ago - last edited 2 hours ago
Existing eSIM customers should not have to pay for me eSIM. When you go through the process of purchasing a new one it may look like there is an amount but at the end it should be zero. If for some reason you get charged just open a ticket by clicking the orange circle in the bottom right corner, a CS_agent will then correct it
You can switch to a physical SIM card but you would need to talk to an agent to see if they will wave the charge, no guarantee they will but doesn't hurt to ask
2 hours ago
Thanks Szu. If I need to pay for the new esim, can I use the physical sim instead?
2 hours ago
Yes, you will need to download the PM app on your new phone. Login into your account and then purchase a new ESIM card. If you already paid for previous eSIM, you will not usually need to pay for new eSIM for new phone.