Existing line Transfer to new phone

[Anni78]

Hi there,

I’m going to transfer my public mobile existing line to a new phone. Do I need to get a new esim for the new phone?

Thanks. 

[Chalupa_Batman]

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@Anni78 wrote:

Hi there,

I’m going to transfer my public mobile existing line to a new phone. Do I need to get a new esim for the new phone?

Thanks. 

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Hello @Anni78 

With your new phone, download the app and purchase a new eSIM via the app. It should be at no charge. From my understanding it's easy to do but I'm not an eSIM guy as I prefer a physical SIM card to move around for my multiple phones.

[eddieO]

Existing eSIM customers should not have to pay for me eSIM. When you go through the process of purchasing a new one it may look like there is an amount but at the end it should be zero. If for some reason you get charged just open a ticket by clicking the orange circle in the bottom right corner, a CS_agent will then correct it 

You can switch to a physical SIM card but you would need to talk to an agent to see if they will wave the charge, no guarantee they will but doesn't hurt to ask 

[Anni78]

Thanks Szu. If I need to pay for the new esim, can I use the physical sim instead? 

[szu]

@Anni78 

Yes, you will need to download the PM app on your new phone. Login into your account and then purchase a new ESIM card.  If you already paid for previous eSIM, you will not usually need to pay for new eSIM for new phone.