4 hours ago
Created an account on Aug 17. Downloaded the app on my phone (iPhone 6S) and entered the number to transfer, the replied yes to authorize the transfer. Once my current provider Koodo, notified me the account was inactive, took the SIM card from the phone and placed the Public Mobile SIM card, then restarted the phone. The phone asked for the code texted to my phone, but I never received it. Checked my settings and I was not registered on the network at the moment. By the time my phone was registered on the network my phone screen auto timed-out, which disrupted the process so the transfer did not complete, and now I can't login to my account. The app loops at the login page, and browser gives me a "forbidden A1" page.
Solved! Go to Solution.
4 hours ago
Seem like you did everything correctly so it might be a provisional issue with the SIM.
Just contact an CS_Agent to have it reset.
4 hours ago
You need to submit a ticket by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437