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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

where do I find if my cellphones are compatiable with Public Mobile

my husband cell didn't transfer from bell after I put the card in and replied to their message with Yes. Is his phone not compatible? Its an IPhone 6sPlus

Does the new $15/month plan 100minutes include the US?

Does the new $15/month plan 100minutes include the US? I saw it included a bunch of other countries, but does it include america?

Can't receive SMS for email name

Hi, I have used public mobile many months or even a year but I can not sign in to check my account etc. So I used forgot email. Yete, when I entered my cell phone number, and click send, I didn't receive any SMS or email. I can't check anything now.

Resolved! Just signed up for a plan, Planning to transfer my phone number but want to select activation date?

Hi there,I just signed up for a Canada day offer plan. It wen through however I wanted to transfer my current phone number.I was under the impression that we could select the activation date? I went to the very last step of transferring my phone numb...

Is Call Forwarding-No Reply funtional ?

CS_Agent says it is .. but I can't get it to work.Also, with every command attempt or cancel attempt I get the message .. "Call forwarding when no reply for All Basic Services Connection problem or invalid MMI code"Does this indicate an issue ?Th...

logging on

When I attempt to log onto MyAccount it just keeps refreshing the page but i am unable to enter my userid and password.

Samsung Galaxy S22 Ultra and VoLTE issue.

I have the same phone and same issue S22 Ultra not provisioned on the network. It says emergency calls only and seems to eventually receive a text after like an hour.. I had a hard time getting here so Im just complaining to anyone now.. send a msg ...

Detailed Monthly Usage Summary

HelloDoes Public Mobile provide a n invoice with detailed Monthly Usage Summary like fido etc showing account holders name, address, phone number, and incoming and outgoing calls in PDF format? I can only find a very basic excel file with very minimu...

Resolved! credit card update

The system is not accepting the updated cc information.

Unable to pay, submit support ticket, edit address, etc. (no service)

I am without service and can't even receive texts from Public in relation to my subscription.I see this error message on the page: "notAbleToProcessRequest"In the Network tab of the browser's developer tools, I see:Request URI: POST https://securepay...

Need to get a refund on activation fee

My mum is visiting from Australia. I wanted to get her connected to public mobile with an esim but can't download the app since she is on the Australian app store. Is there anyway for me to get a refund of the fee I paid or to get it transferred as a...

Resolved! Samsung Galaxy S22 Ultra and VoLTE issue.

S22 Ultra users having issue with VoLTE switch, not showing up, on the Mobile Network settings? I've gone back and forth with CS Agents and did some testing to finally arrive at a hopeful solution: changing my old SIM card. But unfortunately, it's Ca...

Why I can't access my account?

After I did the login, the page didn't show any of my info and account details. When i press "My Account" it just brings back to the login page again. What is going on?

eSim

My phone is compatible but once i go to set up it says its not

My Daughter's Phone Was Stolen --- NEED HELP

HiMy Daughter's Phone Was Stolen and because of that she can't log into her Public Mobile account due the authorization code being sent to her stolen phone. We tried a password Reset and that is not working either.A- She needs to pause payments that ...

no call no sms

No way to troubleshoot.

Just switched to public mobile and got an esim package. Can't finish activation.

Hi, so I just got the $29 per month as an e-sim and downloaded the app as it said to finish the activation and tried logging into the app, and after logging in, it sends me back to the login page. I powered off and powered on my phone already, and no...

Trouble Activating Subscription [ESIM]

HI, I got referred by a friend, i selected a subscription and downloaded the app but it is giving an error when activating the subscription. I am using an iPhone. How do i resolve the issue? I tried to click get support on the app but after directing...

Resolved! Redeeming points for bill credits

I have redeemed points for bill credits but I don't see it applied in my bill and I had to pay through card. Please let me know when will the credits be available and how can I use them in the next billing cycle. Can I use it after a month if I keep ...

Add on data not working

I purchased 3gb add on data but it's not working. My phone is telling me I'm out of data

public mobile website bug

just let you know, the public mobile website has bug. After I log in and out from my wife's public mobile account, and log in to my account, entering my reward, the webpage direct me to my wife's account

Trying to pay for my services as it ended today but day early

Normally my services are til the 2nd of month but this month is Canada day July 1. Im trying to pay for my services using the web browser thru PC right now but it says:Sorry, we're not able to process your payment at this time. Please try again late...

New user

They took payment but I’m not set up and didn’t get a QR code. I need help please

International roaming charge

How much roaming charge for pakistan

Cancel My Deceased Father's Account

Can Some one Contact me to Cancel my Deceased Fathers account Please. I am one of his Executors and your Phone System is quite Frustrating if you do not know the Log in information or the ability to speak to a live agent

Phone

I’m travelling in Nova Scotia and I can’t send emails or use my phone with out wifi what’s up with this

Public mobile gift card

I am having trouble starting a new phone plan, I have a new sim card, and whenever I try to put a debit card number it says that it's an invalid payment even though I just bought the card on the same day. I went to a Telus store and bought a public m...

Porting out

I'm trying to port out from Public mobile, so register all the information on the moving carrier and waiting for text messages for accepting transfer. But, I'm waiting for almost 4 hours and never received message. I already submitted a ticket to pub...

I wonder why my phone can't receive phone calls.

Can anyone tell me why I can't receive phone calls anymore?

Updating credit card payment after it expires

I got sent this message. I cannot figure out where to update it after clicking the link and logging in. I’ve looked through everything and still can’t figure it out. Please help

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