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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 35 replies
  • 5 Bravos

Resolved! Can I receive incoming calls on deactivated payment for plan?

Hi guys, I'm planning a two-month trip and will pause my payments. During these two months, will the phone be able to receive incoming calls and sms so i know who was trying to get in touch with me? Or it's blocked even for in Please advise.

TylerDurden by Great Neighbour / Super Voisin
  • 9 replies
  • 1 Bravos

Resolved! Plan update

I had requested a change to my plan and it was accepted.  Today, my anniversary/payment date, I note that the change did NOT go through and the old amount was charged. How do I change my

mmarlies42 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Cannot access accounts

Hello, I have lost my account information for two accounts that are in my name. I require assistance.

KHodgina by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Can’t make call out

I am in the US and added talk text and roaming but I can’t make a call out

Mariemcgoo by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Resolved! Odd text message, auto pay warning

 Hey guys, posting this on behalf of my partner, and they keep greeting these. They recently joined. Credit card is set up on the account, and the payment appears to be taken. Should they worry about this? They haven’t had any impact in service so fa...

Public506 by Good Citizen / Bon Citoyen
  • 11 replies
  • 2 Bravos

Resolved! Roaming

I purchased a uUS roaming plan which has both text and phone minutes and have 4 days l left on it. But now getting voice and text messages saying I Don’t have a roaming plan. What’s going wrong 

Resolved! How do I change my original email

I'm trying to access my online account and I no longer have access to the original email and need to change it to my current email 

deighanmoseph by Great Neighbour / Super Voisin
  • 7 replies
  • 2 Bravos

Resolved! Upgrading Phone

I have changed phones from a iPhone 6 to an iPhone 8. When I switched the SIM card. The iPhone 8 display the following message.SIM Not SupportedThe SIM that you currently have installed in this iPhone is from a carrier that is not supported under the...

Resolved! Cannot Process Payment

I'm trying to setup a new account and transfer my number from another provider. When I try to process the payment and activate the sim, I get a message, we are unable to process your payment at this time, please try another card. I've tried two diffe...

SteveC2283 by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! Can’t get into my account

I have tried for four days to get into my account unless someone helps,my account will be going dormant, and it will be shut down because I need to change some information on the account. .

dougwarehouse by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! SIM card hasn’t arrived

I purchased a SIM card online on Dec 28th and it hasn’t arrived yet. When should I expect it?It was on order number 321264.thanksTed Overmeyer 

Tovermeyer by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

No internet

I recently changed to the 15gb 4g speed from 12gb every 3 months. I had yesterday but not the LTE signal is on but no internet. I also notice today is the my payment due and I'm already on preauthorize payment plan Please help. Thanks

macky28 by Good Citizen / Bon Citoyen
  • 9 replies
  • 1 Bravos

Resolved! Jamaica

no service no text/data in Jamaica.. purchased add ons still no service… why??!!!!…. I need to make calls and use my phone!!!!

Msbadass by Great Neighbour / Super Voisin
  • 10 replies
  • 2 Bravos

Resolved! No service

I have a canadian PM account. Since landing in phone has shown "no service". the local provider tried their card and said my phone is locked. I have used the phone in other countries with different providers so it isn't locked. Any ideas?...

Corada by Great Neighbour / Super Voisin
  • 11 replies
  • 1 Bravos

Resolved! New points system

Hello,I recently saw the new points system on public mobiles website and am confused about how it works, I'm a long time customer and plan on staying here, is it better to keep my old rewards than switch? What's the benefit to switching?Thanks

Resolved! Help logging in

My son can not login to his account to make a payment, after I make it for him pre-authorized payment as his sister and I. He was in African when he noticed the payment did not go through. I tried to take care of it but there is no way I can sign in ...

fatimaeisa112 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Calls direct to voicemail

I joined Public Mobile 4 hrs ago and all of my calls go directly to my voicemail. I changed my message, but the calls still go voicemail?

markmanning by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

login Error

the error code is ("massage": "unauthorized")

Xz_yan by Great Neighbour / Super Voisin
  • 9 replies
  • 1 Bravos

Resolved! phone purchase credit

Purchased a phone  from PM supposed to receive a $5 credit per month for 6 months. Have not received it yet?

AUDREYW by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

The 611 menu is not completely useful

I phoned 611 to find out my talk time balance and data balance. However, it simply told me that my "balance is zero" and when the next top-up is due. LOL. I didn't care to know what my arrears are; I wanted to know the balance of TALK TIME and DATA. ...

musicollector by Model Citizen / Citoyen Modèle
  • 12 replies
  • 1 Bravos

Resolved! "Page Expired"

It is a matter of great annoyance and frustration since I started with PM. I can easily log in to my account on my desktop PCs, but when I try to log in on my Android phone, I get the above error invariably. To make matters worse, my main TELUS accou...

musicollector by Model Citizen / Citoyen Modèle
  • 8 replies
  • 0 Bravos

Trying to pay for a week

Been trying to pay for a week, my card on file works fine for everything else, everything in online banking checks out, I can't call my credit card company because you disconnected my phone and both your online portal and 611 are just bots that say '... does NOT work!

When I phoned 611 it tells me I can access my account at this URL. I tried several different browsers to no avail. Then, I discovered that it is a secure site. So, the (partial) announcement should include the https:// prefix, because most people mig...

musicollector by Model Citizen / Citoyen Modèle
  • 14 replies
  • 1 Bravos