Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can anyone tell me how to get my data to work. I can now send and receive text messages and I can get phone calls, but my data isn't working
Hello, I ported my Samsung Galaxy S23 to PM yesterday from Virgin Mobile, data and voice are working well but I am not able to send and receive texts. The other 2 Iphones that we ported as well are working fine but I can't receive text from them eith...
There is an error message when trying to submit a ticket too so I cannot contact anyone at Public Mobile other than the Chatbot, super frustrating. It has not been 48 hours with no SMS. This is affecting my ability to function at work. I have tried r...
Hi,Have been a long time Public Mobile user. I got the Titan Pocket awhile back and have had no issues with it on PM until recently.In the last month or so, I'll see the "tail end" of a text from friends or family. I'll write them back to see if I mi...
My porting is complete but my phone still shows the phone number is "UNKNOWN". I've completed Level 1 troubleshooting and still no resolve. When I click on SIM card status I get "Network: Public Mobile, mobile network state: disconnected, service st...
If I switch to 15$ plane will I lose 240gb bouns data???
I keep trying to log into my account and it keeps telling me to enter a valid phone number. I have signed up and received my SIM card, installed it and I am connected to Public Mobile with the same phone number. How can I get into my account when it ...
I cannot receive incoming calls from any carrier. However, my husband is with Public Mobile and he can call me. I’ve restarted my iPhone and also tried switching from 5G to LTE and 3G with no luck. Please advise why this may be happening.
How do I reinitiate the phone transfer process. Recsived no SMS message from Koodo.
I need help transfer my old number 413-xxx-xxxx to Public Mobile.This number not working, and I have not got any transfer message from old provider(Virjin). I got SMS , that ne # 437-xxx-xxxx available, but just SMS messages working. Calls not workin...
HiI am on the new us canada plan and am in Florida now. I can send and receive texts no problem but can't send or receive pictures. I have the Nokia 6.1 and phone is connected to mobile hereAny suggestions?Thanks
Hi. I am a new customer. I created an account, chose a plan, paid for the plan and then went to the next step to transfer my phone number from Rogers. After about a minute, I got a message saying the transfer was unsuccessful and then things went ...
I submitted a ticket and a pm yesterday and have yet to hear back from customer support. Getting worried.
I am unable to go to my existing account. I had to create this one which is not link to my account. I need help
Hi I am a new subscriber to Public Mobile. I am having issues with sending and receiving text messages from certain people from my contact list some of these people have android phones. Please help Thanks Wanda
I have an iPhone 13 and pretty sure I used to have wifi calling on it so my phone would work off wifi at our cottage. I recently switched to esim - and I don’t seem to have wifi calling as an option?? Does public mobile not support wifi calling ? ...
Public Mobile website says "Sorry, we’re not able to process this request at this time. Please try again later." when registering a new credit card.Tried multiple times starting March 31, 2024. Date of this post is April 7, 2024.
Good morning,Hoping i can get some guidance with this issue. I have set up my pixel 8 Friday night and had everything port from fido to PM using the same phone number i had prior. I recieved confirmation email and call from fido to say everything has...
Please help me. I have been with no service since yesterday and having trouble access my account. I have been trying to renew my subscription and attempt to pay for it for almost 24 hours now. I can't access it online either. The message keeps co...
I switched my phone to my wife's number and now it won't send or receive any messages
Hello,I am trying to port in my number to public mobile but seem to be having some issues with this. It's been over the 5hr wait time I was expecting for mobile numbers, maybe I just need to wait longer but I'm not sure? Kinda of need access to my ph...
So I recently was a victim of a cyber attack, and am concerned my public account could potentially be compromised, since my phone itself was. I have 2FA enabled but still, I worry. I'm wondering if there's some way I could have Alerts set up for the ...
I klicked a Data bundle for USA but I needed Canada bundle. What to do with the USA data bundle. I'm not planning to visit USA
I clicked on US data plan, I needed Canada add on data.Now I have US data plan that I can't use.
I suspended my service/subscription Feb. 19th, 2024 due to not needing domestic phone service while travelling in Africa.Upon my return to Toronto, I reactivated my subscription and made a payment to retrieve my service, (as I have done in numerous y...
2 weeks ago my phone started having issues with calling. When I try to call a number (I've tried several different numbers) it never connects, there is no dial tone, and after about 30 seconds it just ends the call. I also discovered the other day th...
I subscribed the 4G plan today and download the eSIM. I can call with this SIM card but I cannot send text message at all. I think IPhone doesn’t get number from SIM card.How could I fix this?
Hey I can see a few others are having issues with the verification of Apple ID. I too have sent in a request but have heard nothing back. This is quite annoying for new customers.
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