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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New subscription on existing plan

How can I take advantage of subscribing for a boxing week deal, and keep My number etc,that end on Jan 5th, when my existing plan is in effect and next payment due till mid January?

QRcode

Can you send me a QR code for my account as it didn’t transfer from my old phone to my new iPhone 17

I'm moving to India

I'm moving to India, can I keep my phone number, but pause the billing cycle until I come back?

Porting from public mobile to freedom mobile

Hello, I am trying to port a number from public to freedom and got the text for porting and answered YES but it did not work.could someone help me with this ?

Resolved! I can’t send or receive SMS

I’m using a Public Mobile eSIM on an iPhone. Calls work, but I cannot receive SMS. SMS/MMS is not provisioned on my eSIM after port-in. Please reprovision my SMS.

How to cancel plan?

I’m stuck in a log in loop. I get a message asking to finish activation. I’ve been charged monthly for services I haven’t used. I can’t log in to disable auto pay. How do I connect with an agent? I need to cancel asap!

Account issue cant access the account or my e sim

I switched yesterday from koodo to public mobile, i got the message on my phone from koodo saying public wants to activate the number i have and i replied YES. after that my public mobile app glitched and i wasnt able to get either my account infroma...

Resolved! Lost Phone Inquiry

Hb1

Why am I getting this error code and am unable to complete my call?

Hi

Hi I would like to talk to someone about porting my public mobile number to virgin mobile what is the phone number that I can call to talk to someone about this

I purchased a 300 International Long distance calls

I paid $15 inorder to make calls to Egypt and the service is not working , I need to place gbe calls or add the amount to my account

Unable to send SMS

I’m unable to port back to Bell.When I receive message from Customer care, I’m unable to Reply YES to that message. “Unable to deliver” error.iMessages all good.simple text sms problem.

Account access

How do I sign into my account? I suppose my account has been registered in the past, however I no longer have access to that information. When I attempt to create an account, by using my SIM or my phone number, an error message appears stating that ...

Esim issue

Hello,I wanted to activate pub’ic mobile-transfer from Telus. I put the esim that Telus esim was at. I activated Public and paid for it but it says that esim can not be activated. What do I do? Thanks!

Resolved! Service doesn't work

Yesterday I joined Public mobile. I was given a new number. After I got it, I saw an option to switch to my old number. So, I did. I followed the steps, and got an email from my old provider that transfer is approved. Then I got an email from Pu...

US roaming calls not working.

I have a Samsung galaxy note 10+ and have a US/MEX data roaming plan. I am in the US now and cannot get any calls in or out.Everything else works incl txt, data.What am I going wrong?

Porting a number

There was an error in the account number that I was porting overhow do I send the correct one

Resolved! Help Retrieving an old number which is still available

Hi, I'd be extremely grateful if I could get support in retrieving an old public mobile number. I was out of the country for several months and had my previous account deactivated as a result; I've since reactivated a new sim as of today; dialed my p...

porting failed and cannot leave a ticket

@CS_Agenti failed portig my number out to public . my phone number is xxx-xxx-xxxx Edit: Personal information redacted by will13am.

Account number

I’m having trouble finding my account number with public

1-866 , 1-877 , 1-800 number

cannot dial any of the 1-800, 1-877 , 1-866 numbers

Porting a phone number

Ported a phone number from Fizz, still hasnt been done its be 1 day…

Referral and subscription discount

Hi. I saw my bill this month and the monthly discount that I usually get for my monthly subscription and referral subscription are not showing up. I contacted my referrals and they are in fact still with Public Monile. Is there a reason why it did no...

Calls not working

In and out calls not working ,text messages are working . new can-USA — Mexico plan

Drop Calls

My phone is back at it again. Dropping calls constantly. I am also experiencing complete silence in the middle of my calls. It seems like my call is on mute but it is not. It shows that the call is still connected and while I am showing I am connecte...

Resolved! Network Access

Vernon, BCNeither my husband or I can access our (paid) network coverage. Is there an outage?

Coverage in Canada and the US

Does my plan include unlimited talk and text in both Canada and the US. Namely the CAN/US Plan?

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