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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Port-out completed after billing—possible to transfer credit to another account?

Hello,I’m reaching out regarding a recent charge on my account that occurred just before my number was successfully ported out.I attempted to port my number yesterday, but the transfer was only completed today. In the meantime, my account was automat...

Re: Unauthorized credit card charges for Mobile Protection Plan

Me too facing the same situation. I dont even know what public mobile is and it's been charge my bank account since December 2025. I would like to get refund of my money. there is no customer service here and the link the chatbot sent to submit ticke...

Human

How do I talk to a person!?!? This is the worst csrrier and it’s onlybeen 8 hours

Ticket #589217-263

still awaiting a response from my last message sent almost 2hrs ago, Is this normal? i have picked up a sim as requested and am ready to proceed.

Need help accessing my existing account

duplicate thread

Need help accessing my existing account

Hi, I already have an active Public Mobile number for over a year, but I cannot access my account. When I log in, it takes me to a new activation page. I do not want a new number. Please help me access my existing account and change my current plan.

Locked out of my account

Hi there. I tried to move my pre-existing line to another service while retaining service with a new number with you for a new job. In the process I seem to have gotten locked out. I just paid for a month of service so this is really frustrating and ...

E-sim activation error

My app says e-sim activation failed and to contact customer support. The submit a ticket option is glitching and doesn’t let me submit the ticket.

Missed 90 minutes

I missed the 90 minutes of the response time of transferring. How can I get another message to confirm the transfer?

Re: New to Public Mobile? Start here.

Hi, I’ve been subscribed for almost 24 hours and everything works except calls in or out. Can anyone help? Thx

Data service missing, cannot restore access to my account

Hello. I have no data on my account. When I try to restore access to my account using phone number I am getting msg invalid phone number

Resolved! Downgrade plan

Hi, I'm on the $40 100gb plan, I'll be away from North America for several months/years and I'm looking to hold my number by using the $20 plan. It isn't available as on option when I try to change. Options?

New line just isnt working

Hi there, i ported over to public mobile yesterday and i still cannot use my line. i also cannot fill out the form i filled out for support (on any browser). how do i get my line active and how do i get any level of support??

Just switched and it’s not working

Switched over to public last night, wake up and it still not working, says I need to unlock my sim and now am waiting on a response to my ticket, what a horrible introduction to a new phone service.

Problems with activation

I’m having problems with activating my account, I can’t submit a ticket and the private messaging isn’t working. What do I do?

Resolved! new phone/new sim card.

I'll be buying a new physical SIM card, and phone. What additional information do you need to get things set up to continue my phone number? Do I go on my account to activate it or do I need to call from another phone?thanks!

My Son has passed away - Account Transfer

I have been trying to get our son's account transferred to my account and cannot submit a ticket because none of the options work. I need to get in touch with Customer Service but have been unsuccessful. Considering leaving as we cannot reach anyon...

Resolved! Not sure what is going on with my new transfer

Hello. I transferred my number from Lucky to Public. I got a text from Lucky asking to transfer and I replied yes. my mobile data is on public mobile 5ghowever, in iPhone settings, for messages and facetime, my number still says "awaiting activation"...

Resolved! Dose PM have ANY eSIM special offer to its own clients

Hi, there whoever knows....I'll be on my trip in Poland for three weeks in June. While there are tones of eSIM service in the market, I just wonder that does Public Mobile offer ANY services/plans dedicated to its customers? I'll be really appreciate...

New member

I need help to transfer my new subscription from my iPad to my iPhone and to activate it. thank you ***-***-**** could I get a phone call? I can’t navigate the site

Living Area

I currenty reside in Florida. I will be in Canada by May5.Will these offers still be available?

Phone number hasn't transferred from Koodo.

My wife and I were Koodo subscribers, and we switched to Public Mobile yesterday. My transfer went smoothly, but my wife's phone number still hasn't transferred to Public Mobile. Do I talk to Koodo or Public Mobile about this? The thing that makes th...

Resolved! Why does my plane changed ?

Hey there I subscribed to you guys with 50$ plan that comes with 250GB which is gonna renew this month . Now I'm seeing 150GB when I go to next billing date so why is there a change from 250GB to 150GB . This isn't how it should be . I would like it ...

Num

Hi I'm wondering if there is a customer service phone number if you dont have any plans with public mobile yet.

Resolved! Paid for plan but did not activate

I am stuck on activation of the wrong plan and what a different plan when I am ready so could you credit to my account until I am ready to choose a new plan?Thanks

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Port-out completed after billing—possible to transfer credit to another account?

Re: Unauthorized credit card charges for Mobile Protection Plan

Human

Ticket #589217-263

Need help accessing my existing account

Need help accessing my existing account

Locked out of my account

E-sim activation error

Missed 90 minutes

Re: New to Public Mobile? Start here.

Data service missing, cannot restore access to my account

Resolved! Downgrade plan

New line just isnt working

Just switched and it’s not working

Problems with activation

Resolved! new phone/new sim card.

My Son has passed away - Account Transfer

Resolved! Not sure what is going on with my new transfer

Resolved! Dose PM have ANY eSIM special offer to its own clients

New member

Living Area

Phone number hasn't transferred from Koodo.

Resolved! Why does my plane changed ?

Num

Resolved! Paid for plan but did not activate

Plans

Switch a new cellphone with E-sim

eSIM QR Code

I need my original number restored to my SIM/eSIM

Galaxy S26 setup

Can use esim on new device

Rewards

3G shutdown phone compatibility

Iphone xr to iphone 14 sim to esim

Password logging in issues