Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi everyone,I'm running into a billing issue across multiple accounts that auto-renew on my card. The payments should have gone through, but didn't, and now all accounts are suspended.When I try to pay manually, it says "try again later." I've confir...
I opened a public mobile account a month ago. Today I got a bill from my old account; they told me that Public has never transfered my old number over and that I'm using a temporary number on public and the old number is still with Virgin. How do I...
I want to reactivate my number, but accidentally bought a new plan with a new eSIM. I haven't activated my new eSIM yet as I realized mid purchase that I don't want a new number but now I am stuck on an eternal loop and the chat won't help me or allo...
I’ve cleaned the SIM card and put it back in and I also toggled on airplane mode for 10 seconds but it doesn’t seem to work. I can’t receive text messages but can deliver them. I have the SOS symbol on the top right. how do I resolve this issue? Or i...
I locked my pin. I was sauced. I remember a page asking to my PUK anda link that told me how to get it. I got it now. But can’t get back to the PUK code access entree screen and when I go to unlock sim or turn off.it won’t let me click anything. I al...
Can't connect to Internet with new sim card, new phone & new account. I was abail to activate sim card which allows me to make and receive calls but I can't connect to Internet. Please help: Thank You: Caper
I recently changed my subscription from Koodo to Public. During the eSIM activation process, it said the process failed and when I go to my activation email and click on the QR code, ot says unable to activate, contact customer service. what do I do ...
So i have about 8 vouchers some i forgot the throw away. Today is my top up and i called 611 and tried the vouchers, the first couple was all used up, then it says it was unable to process my request and asked me to contact support or the community. ...
Im having trouble transferring phone number. Received a text after old carrier accepted the transfer text over phone then received text from public mobile saying look like you put incorrect ESN/MEID number and im having trouble submitting a ticket w...
My credit card was cancelled. Apparently I didn't register my new card number with Public Mobile, and you are suspending my account.I entered my new credit card info on your site and got the message "notAbleToProcessRequest".I entered this info into...
Hey allIs there a way to get data roaming in Europe? All I saw I could buy with my points were minutes in a few different countries, but nothing in Europe beside the UK.
I had a plan from 2016 that I was trying to switch over to one of the new Can-US-Mex plans. Everything was scheduled to be switched over on the 11th. Unfortunately there were some issues on the public mobile side and instead of starting the new plan...
Hello,I hope you are doing well.Due to the refusal of my temporary residence permit by Canadian immigration, I am in a situation where I must leave Canada on short notice. Therefore, I am contacting you to ask whether it would be possible to automati...
I would like to print an invoice, which can be self generated on my computer. and April 13 is the bill date.. How do i do this.I do not know how this bill was paid in the past, so I will use my account with CIBC to pay this current bill and all fut...
I live in Newfoundland and in the area I am (Cape Saint George), many people beside me are experiencing the issue of having data but its so slow it almost not exist. This been going on last few days.
So I double paid my account in error because the Public Mobile payment system is inefficient which resulted in my double payment. I asked for an immediate refund that took seven days for a response, just to tell me what youre going to do with my fund...
I have active account for my father. But I cant get log into it. Hoping to find a solution. Dosent matter what I do say email invalid. I can get in this account and this isnt the correct one.
I have a kids watch phone that doesn't have apps. I have a physical public sim card. I payed for service on the Public site and it's directing me to get the app to activate but the watch doesn't have apps. Is there a way around this issue?
