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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can’t access account features as don’t have access to phone number

I lost my phone and had to get a new phone and sim. just received a new sim today. Tried to change sim through PM app but its asking to verify account. It keeps sending codes to my phone number that I don’t have access to.

someone making calls from my number-not me

Today at 1 am , 1:44pm., 1:45 pm and Jan.13 someone made calls to 1-226-580-4001 NOT ME

Cannot activate my account

Need to get my land line transferred from bell to pm

Resolved! Re: Resolved: Flash Sale Promo - Activation Issue

Me too. I switched today. Data is not working ! Just submitted ticket

Resolved! Cannot transfer (port) the number from Telus

When I go to the app to port my current number, I get an error that the number is invalid. It's a valid number. I am trying to contact support. However, I keep getting kicked out of the chat

40$ plan activated and 50% promotion not added

Plan activated today.I am a new customer referred by one of my friends with 50% off plan. I chose 40$ plan and paid 20$+ tax at the beginning. But that promotion was not added into my account and the account says it is suspended.

I see $40 instead of $20

Activated today, Jan 23 but I didn't receive 50% off. I see $40 and $5 off. How to adjust my payment?

transfer succeed but cannot reach my cell

I got a message saying transfer succeed. i followed the instructions - shut down and resarted. i can make outgoing calls. i tried to call my cell from my landline and it didn't go through. something is wrong?

Unable to activate new account and get 2FA number

Trying to transfer a number from another career. eSim is not installing and I cannot login to My Account since the 2FA code is being sent to a wrong number

Referral code and cancel shipping on new activation open Jan 23/2026

Hi,I forgot to add referral code when I did my activation. Can you please kindly add referral code xxxxxxxxx.I would like to cancel SIM card shipping because it has estimate delivery date of Feb 3, 2026. I would like to order SIM card from Amazon.Tha...

Trying to port number but esim will not install / activate

A family member is trying to create and account and is stuck on the last step within the app. Since we are porting a number the old provider has since cancelled the service and we cannot log back into public since we can no longer receive the verific...

Charged twice

I saw the promo of 50% discount I’m charged twice 22.60 on my card and over all sim transferred and also my next month renewal is also showing 40$ + taxes is it normal open the support ticket no answer from them

Pay bill

My phone/data service is off because I need to update my payment card information. After updating card, I can only see due amount and cannot find a button saying “pay now”. What a terrible experience!

Transfer Issue

I recently transferred my phone number to a new SIM provider. My previous provider has already cancelled the service, but the new SIM has not been activated yet. At the moment, I’m unable to log in to my Public Mobile account because the OTP is being...

Invalid Phone Number when transfer my numbers

It keeps saying my phone number is invalid, so I couldn't activate the subscription. Also submit a ticket doesn't work here.

Can't access account and 2FA

I just activated and paid for the $40 for $20 promo plan with an eSIM. I installed the eSIM on my iPad, but since the iPad can’t receive SMS messages, I’m stuck at the 2FA step when trying to log in to my account. It keeps asking for the 6‑digit code...

Subscription

How to get lower plan?

Resolved! Phone number unable to transfer, eSIM Activation failed

Just signed up, but it's been a nightmare so far. Says my phone number is unable for transfer. Wasted over two hours so far just trying to get my number ported over. Have not even been able to add the eSIM on my phone yet.

Can not receive text and others can not call me.

Just transfer from Fizz to PM. But I can not receive text from others and the calls from others.

Physical Sim

Need physical Sim activated

Payement in double for activation

I just got my new line activated, i got an issue to activate it and had to pay another time to make it work. I want to be reimbursed the extra payment

Cancel service

this account belongs to my beloved mother who passed away last week . I have unsubscribed this service ,is there anything else needs to be done to cancel this service? Please advise.

Not getting sms from PM to port out to Fizz

I made a new account with fizz and entered my PM details to port to fizz. its been about 5 hours and i havent received a text from PM to confirm port out to fizz

PROMOTION

I just saw a Promo for $20 for 60GB of service.I signed on in November 29th.Can I use this promo to up my data?Thanks for your POSITIVE reply.Tom W

Caller ID showing up when turned off

I use my private phone for work, so I always have my caller ID turned off (so the person I call sees a blocked number only), however, twice this past week the person I am calling sees my private cell number. Both times this has happened I’ve called m...

Resolved! Entered wrong community name

Tried to register a community name and it automatically auto corrected to a different name. Now what ?

Account pre authorized payments?

My subscription is $35/Month. Why sometimes is the Top-up only charge $20? I didn't do anything to trigger it that I know?

Payment not going through with new visa debit card

Hi. I recently received a new visa debit card in the mail because my old one expired, and I tried to top up my account today, but the payment isn't going through with my new card information and I'm not sure why. My postal code is the same and I ente...

Re: Open Issue: Flash Sale Promo - Activation Issue

You have been informed incorrectly and after being charged (TWICE, ffs), completing all of the activation steps, the eSIM appears to be active however there is NO CONNECTIVITY.. not able to make or receive calls or texts or use the web.Even after per...

Esim issue

I was able to solve my issue since public mobile did not reply at this point since it was a system issue I am seeking refund on my account for the esim charge

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