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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2419 Views
  • 29 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30334 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42100 Views
  • 185 replies
  • 29 Bravos

Resolved! Data counter

Not a question per se, more of an observation.So I've noticed some time ago that the data counter in the self-service is giving out different answers depending on which network my phone is connected to. So when my phone is on the LTE network, I get a...

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xiv by Great Citizen / Super Citoyen
  • 352 Views
  • 3 replies
  • 0 Bravos

Resolved! Earning Rewards Together?

My wife and I both pay for public mobile, each of us being charged monthly. We are charged twice in the month, once for each bill.But when I went to log into her account and follow the link to My Rewards, it takes me to my rewards page.So either Publ...

JamH by Great Neighbour / Super Voisin
  • 324 Views
  • 2 replies
  • 0 Bravos

Locked Out

I have been permanently locked out of my account after changing my password. It told me I have too many attempts and said to try again in an hour, which was well over a month ago and everytime I try, it still continues to tell me to wait an hour desp...

Coeman by Great Neighbour / Super Voisin
  • 390 Views
  • 5 replies
  • 0 Bravos

Resolved! Is it time to change my old SIM card?

I have an old SIM card that I've been using for the past 4 years. I noticed the issue first with my iPhone X and now with my iPhone 16 Pro. The issue is that as my phone is functional most of the time, I get a no sim card error while the sim card is ...

najiib by Great Neighbour / Super Voisin
  • 706 Views
  • 7 replies
  • 0 Bravos

Resolved! eSIM Confirmation

I selected eSIM when choosing my subscription, not realizing that my device does not support eSIM. Now I am being asked (by the app) to confirm the activation with a PIN that is being sent to the that is supposedly now 'linked' to the device that doe...

terttu by Great Neighbour / Super Voisin
  • 279 Views
  • 2 replies
  • 0 Bravos

Resolved! Less expensive plans

Since I've signed up for Public Mobile, many plans have come up that cost less than what I pay and include more yet they are only offered for new activations.  Are there ever any deals for current subscribers or only to upgrade your existing plans?

LinCherni by Great Neighbour / Super Voisin
  • 1140 Views
  • 11 replies
  • 0 Bravos

My plan isn't what it said it is

I renewed my plan today and it has unlimited talk in text in Canada and the USA.And I can't make long distance calls it says I don't have enough time. Can I have a CS agents help please

Metalchef666 by Great Neighbour / Super Voisin
  • 397 Views
  • 4 replies
  • 0 Bravos

Resolved! USA calls fail

I have a roaming package Canada and USA.  Data and texts work fine in the USA but calls instantly go to “call failed”.  Incoming calls go directly to voicemail.  iPhone SE running iOS 17+.any suggestions?support doesn’t seem to exist.

Trisw by Good Citizen / Bon Citoyen
  • 354 Views
  • 2 replies
  • 0 Bravos

Can receive txts, cant send.

i had issues with trying to send a photo by mms. starting reading about the APN changes. I did what i thought was the appropriate changes.MMS proxy 74.49.0.18 to mmscproxy.mobility.cait didnt seem to work at all. I decided to switch back APN can stil...

JohnTHQ1 by Good Citizen / Bon Citoyen
  • 1093 Views
  • 16 replies
  • 0 Bravos

Porting out from Public Mobile - PM won't manually release

Freedom Mobile (new provider) has attempted 5 times to port out my number. I received a text the first time responded 'yes' received an error message from FM saying the account number was incorrect. Logged into my PM account, got the account number g...

anon7114 by Good Citizen / Bon Citoyen
  • 709 Views
  • 10 replies
  • 2 Bravos

Private note

Good evening, what is the email address to send a private message to Community? Thank you

Marcia2 by Good Citizen / Bon Citoyen
  • 614 Views
  • 8 replies
  • 1 Bravos

Not receiving or sending texts/sms.

I just switched from Citiphone to Public. Data and calling works, but texting is not. I cannot receive or send texts.Any help appreciated.edit: Samsung Galaxy Fold 2, esim.

mc_donkey by Great Neighbour / Super Voisin
  • 301 Views
  • 3 replies
  • 0 Bravos

Subscription

I have 2 cell phones currently with Rogers. How do I make a seamless switch to Public Mobile? Will the response be from a Public Mobile employee, or from someone else?

BigGuy by Great Neighbour / Super Voisin
  • 334 Views
  • 4 replies
  • 2 Bravos

Lost sim card

I’m really angry about this. I lost my sim, change the number, but still have account with PM. Now I need to close my account, only because this service can’t stop the payment from credit card! It’s no place or person who can help! So, what I need to...

Online order

I ordered online a sim. But I want to cancel my order can someone help me.

Ibrahim11 by Great Neighbour / Super Voisin
  • 432 Views
  • 7 replies
  • 1 Bravos

Lost (Hacked?) Account

My elderly in-laws have a public account and can not access it.Their Credit Card expired and they need to update it with the new issue and expiry date. They had to create a second email for his account that they have never used. When they try to log ...

Email not working

@  Since I changed plans I have not received or been able to send emails. I just noticed today. I can’t receive emails so emailing me a response is useless. 

Karen61 by Great Neighbour / Super Voisin
  • 523 Views
  • 7 replies
  • 0 Bravos

MFrustrated as usual!

Before I go on my rant I want to commend  public mobile for having almost a full month of trouble-free service, almost. Why has the internet all of a sudden become dead slow? Not even enough action to do a speed test. Everything was fine my device is...

Fedupclient by Good Citizen / Bon Citoyen
  • 233 Views
  • 2 replies
  • 0 Bravos

Cannot make calls

Hi my number was transferred from freedoms last night but i cannot make calls or receive calls after almost 20 hours.

Maryamcragg by Great Neighbour / Super Voisin
  • 225 Views
  • 2 replies
  • 0 Bravos

My phone number is used

The phone number I picked is usedbut I can make calls and messages but can’t receive them it goes to another person 

LPottle by Great Neighbour / Super Voisin
  • 211 Views
  • 2 replies
  • 0 Bravos

Resolved! Credit card expiry date.

Public Mobile keeps sending me texts to update my credit card expiry date but I did it a couple weeks ago and on my account is shows the new expiry date.  Why am I still getting these texts?Cheers

BigRockIsle by Great Neighbour / Super Voisin
  • 468 Views
  • 4 replies
  • 0 Bravos

Auto payment not going through

My mom’s phone plan didn’t auto-renew today, it’s saying her credit card has expired (which it has not). She went to the bank and they say her card is just fine. I tried manually paying on her account but it says “we’re not able to process your accou...

CheddarMom by Great Neighbour / Super Voisin
  • 301 Views
  • 4 replies
  • 0 Bravos

Connection

Someone was supposed to contact me yesterday to help me transfer my number to public mobile. Still waiting….

Don_Des28 by Great Neighbour / Super Voisin
  • 221 Views
  • 2 replies
  • 0 Bravos
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