Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
During the transfer/porting process was asked for Account Number, however Chatr doesn't provide a number readily. However, I found a way and got an 18 digit account number from Chatr, which wasn't accepted in the web form of Public Mobile, so I had t...
When I try to download eSIM from my email, it says "unable to activate eSIM."When I try to log in to the app, it says "something went wrong."I can't download or activate eSIM anywhere.
I've confirmed the number porting and it has been way over 5 hours. still no income call or textFizz to PM, done everything right, got confirmation from fizz, way over 5h and have tried deleting fizz esim and rebooting, nothing changed. Still no inco...
My Husband ported from Chatr to Public no problem. When I ported into Public from chatr I did exactly the same steps. I said yes to the Chatr TXT message to confirm approving porting out of Chatr. Thats when things got weird.My temporary Public ce...
HiI just signed up for the 50% off promo on the website and paid. After it directed me to the app for the esim and porting my number.Seems like it all went well except I have no service? In the app it says "Your services are on hold due to the expira...
Hello i just subscribed from fido yesterday but i am not receiving any message or call. Who do I reach out? Someone please help.
@CS_Agent I have successfully checked out and my credit card charged for the 40gb plan with 50% off. But in the app it says that the subscription is expired and services on hold. I see my account has $20 voucher added to it instead. Please help. Than...
Where does my friend input my referral code so I can get the benefits?
I transferred my number from Fizz and got esim for public mobile. But when I scan the QR of esim, it showed the QR was expired.
i already paid the FLASH SALE monthly fee ,and order sim card online. can i still active after the sale period??
Need help!!!!I started activation process for my mom but her phone keeps showing problem I tried using my phone but I ended finished the process using my mom. So the eSIM of her number added to my phone but I deleted the eSIM already is there a way I...
Hello,I am a new subscriber - I just subscribed to 20$ plan but when activating/subscribing it said I have the 40$ plan. There is no 50% discount applied. Please help.
I have a older SIM card from probably 2 years ago that I never activated. Can I use that sim card now with these current phone plans?
My phone number in Profile settings is the ported number but texts and calls are not working. Who do I contact, how do i open a ticket?
ive waited for hours and reset passwords but im still locked out! how do i regain access to my account?
Started activation process. However when I tried to transfer my number it shows it’s not a valid number my current is TELUS prepaid number. How do I solve this?
Hello, so the number port is complete. However when i log on to my PM app, it says my account is suspended. There was a power outage during activation so i had to do the proceds twice. Initial payment already made but its asking to pay again? Please...
I transferred my number from Fizz and got esim for public mobile. But when I set up esim, i might have selected wrong option. Now my sms is not working and iMessage as well. Can not receive or send sms.
I transfer from koodo and eSIM can not work for the whole day no net work and no message peade help me
Just ported my phone number from Fizz. Authorized Fizz with the YES response and got a response from them as well confirming port was complete. Got a SMS from Public Mobile saying the account number is wrong and that they'll reach out but I've receiv...
I ported to fizz and ported back to public today to get the 50% deali am now unable to receive calls. I can make calls but i see it switch to 3g
I was charged 40$ for a 20$ plan,as the promotion for the plan was 50%off for the next 24 months .And also for next month it is showing that i will be charged 43$. Looks like the promotion did not get applied. Promotion was valid till 26 January.
I received text request to confirm the number transfer and responded twice saying "YES" but nothing has happened. It looks my PM data eSIM is working but with no phone number. My number is still shown on the phone as part of the Lucky Mobile eSIM acc...
So I just activated the eSIM and it did not work, I transferred my number and no longer have access to it. Now I have no number and no data access either, i heard customer support takes multiple days which is not acceptable.
This started a number of days ago. We are in Florida with a US and Canada package with 20 Gbs.Also are not able to get my saved messages. or delete them. seems to cut out. my whatsapp seems to work ok.Is there a problem with pUblic Mobile?
I need to get receipts beyond the 180 days and the ticket to do so won't submit
My wife and I ported in to Public mobile today. I sucessfully responsed to a porting SMS, but my wife missed to respond to it. And now the connection is not working.Can you resend the porting SMS?
Hello,I am a new Public Mobile customer. It has been literally two days but now I can see much better plan and want to switch to it.
Hi I can’t login and finish my transfer to public mobile. I don’t have the app and I’m currently out of country can someone send me the QR code via my email?
Tried to port my phone number from Fizz. Authorized Fizz with the YES response and got a response from them as well. However, Public Mobile says the account number is wrong and that they'll reach out but I've received nothing yet. Is there a porting ...
