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Forum Posts

Can't log in to Public Mobile account

I recently moved from Public Mobile to Freedom Mobile, and I am using the same number as I did when I was with Public Mobile (switched it over). I tried logging in to my Public Mobile account to cancel my service so I no longer get monthly charges bu...

Qman by Good Citizen / Bon Citoyen
  • 115 Views
  • 4 replies
  • 0 Bravos

Resolved! data being used and seems to be text messaging or something?

My daughter also has a public mobile account.We are trying to figure out why all her data is being used.it is an iPhone from public mobile iPhone8plus GPS is turned offupdates when not on wifi is turned off on each app and the phone itselfShe closes ...

consulting by Good Citizen / Bon Citoyen
  • 158 Views
  • 8 replies
  • 0 Bravos

Account is suspended

How do I fix this? I already paid and it still says account suspended. If this can’t be fixed how do I get my money back?

sassymama84 by New in Town / Nouveau en Ville
  • 226 Views
  • 3 replies
  • 0 Bravos

Resolved! Payment voucher through xoom online didn't reload my phone

I reloaded my phone through PayPal Xoom online. It said that the payment was sent to my phone number but the cell phone provider it was sent to was Telus and not Public mobile, this happened twice now in the last week. Why is my phone number saying I...

Karen2468 by Good Citizen / Bon Citoyen
  • 213 Views
  • 11 replies
  • 0 Bravos

Zenfone 3 won't connect to network

I have changed APN settings and were able to connect to network while my Phone"s wifi were on. Once I disconneted, the Public Mobile at top of screen disappeared! Iam baffled and any help would be greatly appreciated!

Mikey68 by Good Citizen / Bon Citoyen
  • 269 Views
  • 12 replies
  • 0 Bravos

Not Registered on Network

I'm a new Public user. With help I managed to get my VirginMobile number moved to Public mobile but I can't send or receive texts.

Maripin by Great Neighbour / Super Voisin
  • 147 Views
  • 8 replies
  • 0 Bravos

I can't access my account

I can't access my account to pay my bills. When I try to access my account (xxxxxxxx) another account comes over (xxxxxxxxx). Why this happens I don't know and also I don't own this account.You guys have a problem with your system. I like to access m...

Voicemail delay

Just received a voicemail today on the 11th that was sent on the 5th. Anybody know why the 6 day delay? It was a pretty important message that could have cost me.

trooperp3a by Good Citizen / Bon Citoyen
  • 106 Views
  • 6 replies
  • 0 Bravos

Resolved! Number

I payed my phone bill but it still didn’t renew it tells me how much I have in my account but that’s it

Foreverpid by Great Neighbour / Super Voisin
  • 129 Views
  • 7 replies
  • 0 Bravos

SIM card update

I inserted a new SIM card into a new phone and the SIM card has been updating for a long time - it's been over 20 minutes. What is the problem?

Terri2 by Great Neighbour / Super Voisin
  • 103 Views
  • 3 replies
  • 0 Bravos

SIM

I ordered two SIM card the beginning of July and still have not received them and am having a hard time getting support to see where they are. Please advise

Stephanie121 by Great Neighbour / Super Voisin
  • 98 Views
  • 5 replies
  • 0 Bravos

Resolved! Transferring number from lost cell

Hi. I have a Public Mobile number and lost my cell. Is there any way I can transfer the same number to a new PM sim card? I have another cell and really do not want to have to change my number. Thanks.

bella11 by Great Neighbour / Super Voisin
  • 106 Views
  • 6 replies
  • 1 Bravos

Resolved! 4g data

im on the 3G data right now.. im going away on vacation n want more data for my trip. and faster.. if i switch to the 4G data for one month can i change back to 3G data? thanks

laceydawn81 by Great Citizen / Super Citoyen
  • 119 Views
  • 7 replies
  • 0 Bravos

hi

i need too transfer a # number 705xxxxx please help!!!!!!

Tmeister2488 by Great Neighbour / Super Voisin
  • 86 Views
  • 4 replies
  • 2 Bravos

Transferring number

I just transfered my number to Telus and now cannot login to my account to remove the "auto-pay" credit card info? Was my account closed immediately?

evelinarog by Great Neighbour / Super Voisin
  • 99 Views
  • 3 replies
  • 2 Bravos

NEW PASSWORDS

I have reset my password for my MyAccount 4 times in less than 1 hour and it continues to tell me there is an error with my email or password, why just explain to me what I am doing wrong. I have been trying to LOGIN to MYACCOUNT for 2 days now and s...

bysshe1 by Great Neighbour / Super Voisin
  • 87 Views
  • 5 replies
  • 0 Bravos

Resolved! Data

I’m 5 days into monthly plan and it says I have used all my data, but when I look into my data history it shows that I haven’t used it all. I rarely use data anyways. Any ideas?

BurnSy by Great Neighbour / Super Voisin
  • 311 Views
  • 12 replies
  • 0 Bravos

Data not renewed

My data did not renew even though u see a charge for my phone bill on my credit card. Does data not renew?

Ctrinh1 by Great Neighbour / Super Voisin
  • 85 Views
  • 4 replies
  • 0 Bravos

Resolved! Short Term Service

I will be traveling out of the country for 5 1/2 months starting mid October. I am a new Public Mobile customer and only need the service for 2 1/2 months. Can you get 1/2 month service then disconnect until I return. Thank you.

Judy7 by Great Neighbour / Super Voisin
  • 128 Views
  • 4 replies
  • 0 Bravos

Plan Usage different than notification

Hello, I got a text advising that I had used 75% of my data which I suspected was correct based on my phones tracking, but when I go into my account it only shows that I used 1.23g of my 8gb which is far less than 75%.

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LuskSandra by Great Neighbour / Super Voisin
  • 82 Views
  • 4 replies
  • 0 Bravos

new plan isn't changing over

Want to go from 5gb at 3g speeds to 4gb at 4g speeds. Made the payment and it shows on the payment history but isn't showing on my plans.

Mushigoo by Great Neighbour / Super Voisin
  • 54 Views
  • 2 replies
  • 0 Bravos

Plan renewal

Plan renewed today, plan data not reset to my 5 GB??

Mitch15 by Good Citizen / Bon Citoyen
  • 95 Views
  • 5 replies
  • 0 Bravos