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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2460 Views
  • 29 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30344 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42104 Views
  • 185 replies
  • 29 Bravos

Can't sign in account

My husband cannot Complete Activation of his account. He purchased to new subscription and cannot link to account. 

nguyenthimyle by Great Neighbour / Super Voisin
  • 409 Views
  • 5 replies
  • 0 Bravos

Resolved! Switching subscription plans

So I just joined PM like last month on a 5G 50Gb can-us $40 plan. I don't know why but on my old carrier I used up data really quick, like I used about 1Gb in a day, but with PM I’ve used significantly less. I have an iPhone 11 and turns out it doesn...

PPham16 by Great Neighbour / Super Voisin
  • 655 Views
  • 3 replies
  • 0 Bravos

travelling international, 2 step verification txts

I am travelling internationally  and plan to change my plan to the minimum 15$ plan.   Will this allow international txts especially for  2 step verification txts from BC to international areas.thanks for you kind feedback.

Tab999 by Great Neighbour / Super Voisin
  • 491 Views
  • 5 replies
  • 0 Bravos

Paid but still suspended

my account was not on auto-renew, and for some reason i did not get an email asking to pay. They suspended my service and after logging in the portal, I paid but the phone line is still suspended. its been 3 hours after i pay and i still cant make or...

mathdup by Great Neighbour / Super Voisin
  • 267 Views
  • 3 replies
  • 0 Bravos

Activate eSIM and Manage Plans Without the App

Hi there,Since I'm not from Canada, my App Store is limited to apps available in Europe, and the Public Mobile app is not available there.Before subscribing to a plan, I wanted to ask: Is it possible to activate an eSIM and manage subscriptions entir...

hi_winter by Great Neighbour / Super Voisin
  • 503 Views
  • 4 replies
  • 0 Bravos

Port Number Out from PM

Hi there,I want to port my PM number out because I lost my phone. I had to get a new phone from bell and i want to port my PM number to the new phone that i got from bell. The problem that i have is that PM will send a text to verify the number trans...

Jesus_San13 by Great Neighbour / Super Voisin
  • 226 Views
  • 2 replies
  • 0 Bravos

$10 dollars reward

My friend refer to me, but I did not received the credit $10.00

hk6 by Great Neighbour / Super Voisin
  • 223 Views
  • 2 replies
  • 0 Bravos

I subscribed and paid on sept. 22 .I have had no phone service yet.

My account says my service is  on hold because my subscription has expired on sept 26.I have had no phone service yet. Tied to pay with available funds as it asks, to no avail. PLEASE GIVE ME MY PHONE SERVICE OR RETURN MY MONEY AND MY PHONE NUMBER. x...

Fradge by Great Neighbour / Super Voisin
  • 400 Views
  • 6 replies
  • 0 Bravos

Junk Texts!

Hi I have been with Public Mobile for years with the same number. The last few months I am getting a lot of Junk Texts, ie: "getting an online job" or from "political parties", etc. I just delete them and report "junk mail" but I still keep getting t...

pomlady7 by Great Neighbour / Super Voisin
  • 499 Views
  • 7 replies
  • 0 Bravos

My number display

I just moved a few hundred miles away to a new town and started a business.  When I call someone that doesn't have me in their contacts, my number shows up as my old city

Ty1889 by Great Neighbour / Super Voisin
  • 300 Views
  • 3 replies
  • 0 Bravos

Resolved! Data counter

Not a question per se, more of an observation.So I've noticed some time ago that the data counter in the self-service is giving out different answers depending on which network my phone is connected to. So when my phone is on the LTE network, I get a...

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xiv by Great Citizen / Super Citoyen
  • 352 Views
  • 3 replies
  • 0 Bravos

Resolved! Earning Rewards Together?

My wife and I both pay for public mobile, each of us being charged monthly. We are charged twice in the month, once for each bill.But when I went to log into her account and follow the link to My Rewards, it takes me to my rewards page.So either Publ...

JamH by Great Neighbour / Super Voisin
  • 324 Views
  • 2 replies
  • 0 Bravos

Locked Out

I have been permanently locked out of my account after changing my password. It told me I have too many attempts and said to try again in an hour, which was well over a month ago and everytime I try, it still continues to tell me to wait an hour desp...

Coeman by Great Neighbour / Super Voisin
  • 391 Views
  • 5 replies
  • 0 Bravos

Resolved! Is it time to change my old SIM card?

I have an old SIM card that I've been using for the past 4 years. I noticed the issue first with my iPhone X and now with my iPhone 16 Pro. The issue is that as my phone is functional most of the time, I get a no sim card error while the sim card is ...

najiib by Great Neighbour / Super Voisin
  • 706 Views
  • 7 replies
  • 0 Bravos

Resolved! eSIM Confirmation

I selected eSIM when choosing my subscription, not realizing that my device does not support eSIM. Now I am being asked (by the app) to confirm the activation with a PIN that is being sent to the that is supposedly now 'linked' to the device that doe...

terttu by Great Neighbour / Super Voisin
  • 280 Views
  • 2 replies
  • 0 Bravos

Resolved! Less expensive plans

Since I've signed up for Public Mobile, many plans have come up that cost less than what I pay and include more yet they are only offered for new activations.  Are there ever any deals for current subscribers or only to upgrade your existing plans?

LinCherni by Great Neighbour / Super Voisin
  • 1154 Views
  • 11 replies
  • 0 Bravos

My plan isn't what it said it is

I renewed my plan today and it has unlimited talk in text in Canada and the USA.And I can't make long distance calls it says I don't have enough time. Can I have a CS agents help please

Metalchef666 by Great Neighbour / Super Voisin
  • 397 Views
  • 4 replies
  • 0 Bravos

Resolved! USA calls fail

I have a roaming package Canada and USA.  Data and texts work fine in the USA but calls instantly go to “call failed”.  Incoming calls go directly to voicemail.  iPhone SE running iOS 17+.any suggestions?support doesn’t seem to exist.

Trisw by Good Citizen / Bon Citoyen
  • 354 Views
  • 2 replies
  • 0 Bravos

Can receive txts, cant send.

i had issues with trying to send a photo by mms. starting reading about the APN changes. I did what i thought was the appropriate changes.MMS proxy 74.49.0.18 to mmscproxy.mobility.cait didnt seem to work at all. I decided to switch back APN can stil...

JohnTHQ1 by Good Citizen / Bon Citoyen
  • 1093 Views
  • 16 replies
  • 0 Bravos

Porting out from Public Mobile - PM won't manually release

Freedom Mobile (new provider) has attempted 5 times to port out my number. I received a text the first time responded 'yes' received an error message from FM saying the account number was incorrect. Logged into my PM account, got the account number g...

anon7114 by Good Citizen / Bon Citoyen
  • 709 Views
  • 10 replies
  • 2 Bravos

Private note

Good evening, what is the email address to send a private message to Community? Thank you

Marcia2 by Good Citizen / Bon Citoyen
  • 614 Views
  • 8 replies
  • 1 Bravos

Not receiving or sending texts/sms.

I just switched from Citiphone to Public. Data and calling works, but texting is not. I cannot receive or send texts.Any help appreciated.edit: Samsung Galaxy Fold 2, esim.

mc_donkey by Great Neighbour / Super Voisin
  • 301 Views
  • 3 replies
  • 0 Bravos

Subscription

I have 2 cell phones currently with Rogers. How do I make a seamless switch to Public Mobile? Will the response be from a Public Mobile employee, or from someone else?

BigGuy by Great Neighbour / Super Voisin
  • 334 Views
  • 4 replies
  • 2 Bravos
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