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Resolved! problem with payment

my wife (xxxx) and I (xxx) are using public mobile. our numbers are xxxx and xxxx, respectively. our first autopayment was around 28th of the month and then each month the autopayment is done 2,3 days earlier the last payment. it means that the payme...

REZA1 by Great Neighbour / Super Voisin
  • 115 Views
  • 4 replies
  • 2 Bravos

Resolved! cant access my account

my email is not working and i have forgotten my password could someone help me please?

Briellehopee by Good Citizen / Bon Citoyen
  • 501 Views
  • 15 replies
  • 0 Bravos

Resolved! How to I reprogram my voicemail?

Hello, I previously had setup my android phone to call forward to my landline phone number. I now however want the calls to stop forwarding to my landline, and go back to having calls received on my cell phone's voicemail. However, when I go to forwa...

WoozyPolarBear by Model Citizen / Citoyen Modèle
  • 597 Views
  • 27 replies
  • 1 Bravos

Resolved! SIm not active

I am agent and I have made account for the customer but customer said sim is not active

apnavideo by Great Neighbour / Super Voisin
  • 152 Views
  • 5 replies
  • 1 Bravos

Resolved! Cancel account

We had 2 international students from Jan 2021 to June 2021. Both signed up for Public Mobile, which I put on my card to save them money. Both left Canada in July of 2021, yet I am still being charged each month. I'm not able to sign in to my account,...

kirk591 by Great Neighbour / Super Voisin
  • 158 Views
  • 3 replies
  • 0 Bravos

Could the main page of My Account be changed.

Could the left column only have My Data & Add-Ons and all the other stuff be on the right column? That way viewing or printing would likely show all on one page vs 2. I would think the most viewed is looking at what’s left. @J_PM

Resolved! Wondering why!

I just activated my account and besides my payment , I got charged 10 cents twice. Anyone know why?

Peggy2022 by Great Neighbour / Super Voisin
  • 217 Views
  • 7 replies
  • 0 Bravos

Resolved! So No 4G plans offered anymore?

I haven't been on here fro a very long time. I was on a forum elsewhere and a person said they were looking for a new phone company because something happened and they were no longer getting 4G. So I guess its true. I dont see an option for 4G on the...

Bubba by Great Citizen / Super Citoyen
  • 249 Views
  • 6 replies
  • 0 Bravos

Resolved! Smartphone does not recognise SIM card anymore

Hello,I went on a trip out of the Canada, so I removed my Public Mobile SIM card, and replaced it with a local SIM. When I returned, two weeks later, I put my old Public Mobile SIM card back, but the device does not recognise the SIM card anymore say...

Resolved! can't log into my account

I received a notification that my account was suspended (my cc changed). i tried to log into self serve but apparently my account is now locked. created a ticket and am waiting to talk to a human. - i tried resetting my password but it asked me for a...

iqisminc by Great Neighbour / Super Voisin
  • 236 Views
  • 4 replies
  • 0 Bravos

Resolved! no service for plan I pay for.

I have checked my talk usage plan of 100 minutes and have no minutes used but yet when I try to call, it says I have no more minutes left. This support really sucks. Where is the human to human contact.

Areyoustupid by Good Citizen / Bon Citoyen
  • 691 Views
  • 41 replies
  • 0 Bravos

Resolved! public mobile coverage

Does public mobile have coverage all over Canada or there are some places that it does not have coverage?

Nadia2021 by Great Citizen / Super Citoyen
  • 325 Views
  • 15 replies
  • 0 Bravos

Resolved! I can't figure out what email my account is under

Edited: The CSA fixed it and I can login again My credit card info has changed and I can't access my account, as I'm not sure what email it is associated with. How can I login if I don't know the email address?

larsa000 by Good Citizen / Bon Citoyen
  • 304 Views
  • 18 replies
  • 1 Bravos

Resolved! Charged Twice for April Payment

My plan was supposed to renew automatically on April 1 and as a result of a glitch, my plan was suspended. I followed the instructions to manually pay my April monthly fee and as a result I somehow paid twice and added $40 into my account. I was told...

Lilly by Good Citizen / Bon Citoyen
  • 200 Views
  • 8 replies
  • 0 Bravos

Resolved! Travelling to the US

I am going to the US for the next 88 days… are there any packages or add ons so I can use my phone in the US with public mobile?

BDW by Great Citizen / Super Citoyen
  • 279 Views
  • 7 replies
  • 0 Bravos

Resolved! New account

I registered a new account (transferred existing phone number) and have not received a confirmation email yet. My phone still has the old SIM card in it. Am I to wait for the confirmation email before inserting my public mobile SIM card?

Kengineer by Great Neighbour / Super Voisin
  • 185 Views
  • 6 replies
  • 0 Bravos

Resolved! New member trying

I started an account and had issues with old provider code. Have that figured out but can not continue my activation. Says my SIM card is in use but I never got to the point of linking my old phone number and card is not in my phone yet

MichaelM1 by Great Neighbour / Super Voisin
  • 220 Views
  • 9 replies
  • 0 Bravos

Resolved! U.S. add ons

I added data to my sons plan as he is traveling in the states for the next week. He burned through the data in a day. So I decided to add U.S. roaming text as a cheaper alternative for communication with us. It is listed on the account but it is not ...

gboyko by Good Citizen / Bon Citoyen
  • 418 Views
  • 15 replies
  • 1 Bravos

Resolved! Auto Pay not working and can't submit a ticket

I seem to be in the same boat as others. Automatic deductions stopped from my VISA card, and the phone won't work. I've tried to submit a ticket but it asks for account verification - I have tried both my Public Mobile information AND the Community i...

Stephen67 by Great Neighbour / Super Voisin
  • 146 Views
  • 5 replies
  • 1 Bravos

What happened on April 1st??

I meant to ask this earlier, but I've been busy the past week.So what happened on April 1, why was there the problem and why did it take so long?One of my family members was caught with the system problem. Since I recommended her here, I am her go-to...

Community_QA by Model Citizen / Citoyen Modèle
  • 205 Views
  • 6 replies
  • 2 Bravos