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USA calls fail

Trisw
Great Neighbour / Super Voisin

I have a roaming package Canada and USA.  Data and texts work fine in the USA but calls instantly go to “call failed”.  Incoming calls go directly to voicemail.  iPhone SE running iOS 17+.

any suggestions?

support doesn’t seem to exist.

2 REPLIES 2

Trisw
Great Neighbour / Super Voisin

Thanks, manually switching to T-mobile actually works.  I’ll use that I guess.

eddieO
Town Hero / Héro de la Ville

@Trisw because your data and text is working fine, it sounds like the issue is likely to do with VoLTE, not quite sure if the iPhone SE supports it or if it is on Public Mobile's white list of devices. Either way, try manually connecting to T-Mobile and if that doesn't help then try changing the network band to 2G. T-Mobile's 2G network (where available) is the only option for devices having issues with VoLTE

My wife had this issue a few months back. Even though her Samsung phone supports VoLTE, Public Mobile does not have it on their whitelist so she was not able to make or receive calls. For us, the work around was to just use Whatsapp and FaceTime. Other apps can be used for making calls like Facebook's messenger.

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