Community

Issue Activating Sim with Black Friday Deal

Hi PM,So on Black Friday, I was able to get the $34 - 50gb deal but I chose the option to purchase a physical sim. I just received the sim card today and when I try to active the sim, it takes me through the whole payment process again and I noticed ...

transfer phone number to a new phone

HelloI bought a new iphone and wish to use my phone... not sure to how transfer my number to my new iphone. I believe I have an e-sim currently? thank you!

Hi

Hi I am trying to fix this issue I enter the wrong esn/meid number will try to transfer my phone number how do I fix this problem  

Talk and text not working, data does.

I transfered my number from Freedom mobile. My phone should work LG V50 V450PM. I've tried submitting a ticket but keep getting There seems to be an error submitting the ticket. 

Rogers/Shaw telling me they will cancel my number even though I already ported it to Public

On Sunday I jumped on the 40GB $34 deal, grabbed a sim from. Telus store and signed up and installed the app. After 30 minutes it appears the port worked. I setup voicemail and everything seemed great. For context I also did this with another number ...

Does my 10% points offer transfer to my new plan?

During last year’s Black friday, I got the $34/3GB plan + 12GB bonus with an extra 10% in points every month for a year and it’s expiring at the end of december. I’m thinking of switching to the 5G plans but was wondering if the 10% offer would carry...

rewards

Hello all,Quick question regarding rewards earned here. I am on the old rewards program so I am trying to get a few dollars off my plan. If I am active on here enough I am hoping to earn one or two dollars off my bill but i was wondering if these rew...

can't log in to my son's account

can't log in, I keep getting message used locked.  tried multiple times, please help

Can't get into my account.

I am a old public mobile customer. I can't seem to get into see the details in my account. I need to update the expiry date on my credit card. Might have something to do with old closed telus email used when I switched to Public years ago. 

Port Failure

I ported my number to PM from Virgin and then I went to port it back. I never received the text of accepting the confirmation and now Virgin is telling me I need to contact PM so they can cancel the request. How would I go about doing this and is the...

Payment using balance loaded by vouchers and points

Under the current points system you earn 5% back for every dollar spent.If you load your account with vouchers do you get 5% in points back?If yes do you get the points when loading voucher or when amount is deducted from balance?

Pausing account

How do I pause my account until I get a new phone, mine broke. 

$29 10g plan

I've been trying to change my subscription to the $29 10g data for past few days but the site kept freezing when I tried to apply the plan and now the plan is gone.  Can someone here help me?   If not I will have to port my number out on renewal as F...

Data not working properly since plan upgrade to 5G

Hi! I have an iPhone SE 2nd gen. I've been with PM for several years, and I recently switched my plan from 15GB at 4G to 20GB at 5G. Since this change, I have been having trouble with my Data. Every time I leave my home/wi-fi I am unable to access th...

Paying for 5G,but not getting it

$34 plan still available ?

i saw add $34 with public mobile but when i login i do not see that options - do we still have it ?

npaid 165 in vouchers, still no service?

hi i need urgent help from @CS_Agent ... i paid my debt of 113$ off and put more in for the plan. bought a new sim. still no service...

Garbage! Nothing workst

Transferred over and nothing works,. Downloaded eSIM and it said everything was fine but nothing is working.. worst garbage I have ever seen.. support through a forum? Terrible. regret moving to public mobile…  I try scanning the QR code for the sim ...

pls help me port in problem, phone showed SOS

I tried to activate the new SIM card last Saturday morning and port in the old number from Virgin Mobile, but it still doesn't work. I tested it on two phones; both said no SIM. It seems the SIM card is damaged.So, I bought a second SIM card. Please ...

Re: [Ongoing] Slower Response Times from Agents

I currently have a public mobile account for my daughter. I just ordered a SIM card from public mobile for my son. How do I go about getting it activated and getting him a phone number and cell plan?  Help!!

USA Talk & Text ADD ON.

I purchased an USA Talk and Text. ($15). I wanted it mostly for talking. Talk never did work. My Text did work. How do I get a refund. I tried to submit a ticket. It replied..... wasn't available?This is very frustrating that you can't get an issue r...

transferring esim to another device

how can I transfer one esim to another device? 

Subscription plan

My current subscription plan ends on December 12, 2023. What should I do afterwards? Thanks for answering Champa 

UMIDIGI A13 Pro 5G

I bought a UMIDIGI A13 Pro 5G during the recent Black Friday sales.....After a bit of setup, I put in my Public Mobile sim card....within 5 seconds everything was totally set up; voice, data & messaging work as they should!!I must say I was most impr...