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Resolved! Adding on

I’ve been trying to add to my minutes. I can’t make outgoing calls or accept incoming calls. This is the most complicated situation I ever experienced. I added $40 to my account today it said it went through, but still noting.

Akeating by Good Citizen / Bon Citoyen
  • 18 replies
  • 0 Bravos

not getting verification email

im trying to log in but its asking to send a verification email which i am not receiving. i need to cancel my account but i cant get past the verification stagethans

eitan by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Telus Band and Frequent

Hello, My friend activated PM today but NOT able to access internet. He can choose and register the PM 4G, the first one as below    But his cellphone ONLY indicate TELUS NATIONAL as below, His cellphone is OPPO A83 and there's a linkhttps://m.gsmare...

Screenshot_20220823_221220.jpg mmexport1661307241011.jpg Screenshot_20220823_224404.jpg
Mindy208 by Great Citizen / Super Citoyen
  • 7 replies
  • 0 Bravos

Resolved! tri sim card

When I get my new sim card triple, can someone explain in detail how to transfer my cell number into the new sim card, NOTE I am with public mobile alreay, , the reason is I am going from a samsung s3 to a s6 which is a NANO sim card. than you

billing problems

Billed twice on two consecutive days for same amount...august 17 and august 18 , 25$....????

bob40798 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Texts being sent multiple times

Most times when I send a single text .. the person will receive it multiple times.. sometimes up to 6 I have restarted my phone, tried to switch to a next TXT app (textera). All without any success .. It does not happen all the time

Barboj2 by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Blackberry Z10

Will an unlocked Blackberry z10 work on public mobile? According to my search it will however please confirm.

Kaiello by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Helping out my non technical brother

I referred my brother to Public Mobile a couple years back and he's been happy with the service. Currently he has been cut off for non payment because his credit card had been renewed (he's on the monthly credit card pre-payment). Since he barely kno...

B6 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

What do I do if I lost my SIM card?

I need help I accidentally lost my SIM card, will I be able to get a new one for free or a replacement or not? Also can I still have the same number or No?

Ikran by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

New plan didn't kick in but was charged

Hi - I switched my plan over to the 41.25/mo (4gb data) and was charged this amount. However, on my account page, it still shows I'm at the 35/mo plan. Please advise.

adamraffoul by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

SIM activated but no confirmation text

I activated my SIM card today, and had to restart the phone before it worked, but now it's receiving texts and the network reads 'Public Mobile.' However I never received a confirmation text that my account was switched over (I approved the transfer ...

hnazar by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

My Account

I top up my account $25.00 on Aug16, 2022 and it worked for 4 days and stopped working. When I called the automatic massage says your phone is not registered. Tell me why? and what to do?xxxxxx xxxxxxxxxxx xxxxxxxxx@xxxxxxxxx

Dual SIM?

Hello, I have a US carrier (Ting) and looking to reside in Canada. I cannot lose my US phone number, however it is too expensive to use in Canada. So I am looking to get a Canadian phone (with Public)Question: If I order a phone with Dual SIM Cards f...

Abraham1111 by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Reward issue

Hello, I would like to ask a question that might sound weird, am I still able to use the referral code to refer my friend after my friend’s SIM card had been activated?

QG1 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Plan change and rewards

Hello,I am trying to change my plan to the one that has more data, but when I am trying to complete the change I notice that my loyalty and referral rewards do not carry over - I am being charged the full amount of my new service plan without loyalty...

smartin by Good Citizen / Bon Citoyen
  • 15 replies
  • 0 Bravos

Resolved! Changing a plan

I set to change my plan from $25 to $35 on renewal day. But on the renewal day, in my account page, the date usage is not updated from the last period and it says I’m still on $25 plan. But the $35 autopayment was made from my credit card. What is ha...

mrnaok by Great Neighbour / Super Voisin
  • 13 replies
  • 0 Bravos

Resolved! Bonus 2GB not applied to account

I had signed up to Public Mobile just over a month ago on a plan that offered 2GB of bonus data. All of our accounts have the 2GB bonus data when we signed up. Just yesterday, my son told me that his data is spent and after logging in to his account ...

thumbergreen by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Plan change never applied.

I changed my plan before my billing plan ended to the $55 4G 20 GB plan and I checked and I am pay $60 for 15Gb 3G?

barills by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Lost SIM Card

I lost my SIM card. How can I activate new SIM card with my current number?

rala7417 by Great Neighbour / Super Voisin
  • 12 replies
  • 0 Bravos

Resolved! Not Receiving Calls - Please help

@ Beautiful people: I am glad to join your network. After suffering from poor network reception in the area where I live, I finally made the switch to PM having seen the high approval ratings of existing PM subscribers. The issue though is that I am ...

waonn1 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Website on Chromebook

The website works fine with my desktop windows computer and chrome as browser.On My chromebook with all updates (version104) is just get 404 errors and page not found and when it gets to the main page it does not update data usage. Seems main page is...

wharms987 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! voicemail when out of service area

I understand that there is no wifi-calling but when I am at my cottage, callers are not able to leave a voice mail or hear my there a work-around? It definitely limits my ability to use PM

MartyCrapper by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos


Hello, there is something going on with my data, its being used up very quickly and i dont know why.. ive just renewed my plan 2 days ago and it says that ive already used up all my data - 8.5G!!! I really need to speak to someone about this and hope...

AnnMi by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos