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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

subscription held

i had an issue with my card and my payment did not go throu so they put my plan on hold, im trying to renew subscription and pay but im having a message that says unable to process your payment try again later and i have been trying multiple times bu...

Network issue and porting out

Hi, I activated a $35 plan recently but only used it for 2–3 days before porting out. I was having constant signal issues in my area and upto researching I found Telus’s service isn’t the best in my area especially in basements.I understand it’s prep...

Unable to port phone number

Hello, I just switched to Public Mobile from chatr. I have been trying to port my phone number since Friday to no avail. I keep getting text messages about "incorrect ESN/MEID". I thought the problem would be fixed by switching from an eSIM to a phys...

Unable to get text messages from rogers customers

I am unable to get text messages from rogers customer the two in question have been unable to send me messages for months.

Why can't i access my account

I put in my email address and it's someone else name.You say you want me to update my cc info but won't let me do it

Lost data service

I recently Purchased a new eSIM card and my phone wouldn’t except it now I can’t get back into my old phone and it’s only giving me SOS

Voicemail

I cannot access my voicemail messages

Unable to complete registration

Hey, I’m a new customer. I paid for my subscription and ordered an eSIM. Got an email prompting me to download the app and complete my subscription. Getting to the page where it says “Your device doesn’t support an eSIM” and can’t get beyond that. Un...

Resolved! Can text/data, while cannot call

Sending/receiving messages is fine;Data is fine; However, when I call, it seems to be ringing but with no sound; when people call me, I will lose my 4G/5G signal and data temporarily, but I cannot receive the call and after long waiting they will ent...

i need the company to port my # and setup account

- I'm unable to log into my accountI switched over last friday may 16th and the first thing Public did was take my money ($35 plan).I thought everything was done but i cannot get into my Public account. sends me an email for 2FA then apparently needs...

Unable to Call

Hello,I'm located in Washington and I am trying to make a call to LA but my call won't go through, not even a ring. How can I fix this? Sincerely,Michael

Payment

Trying to renew subscription. I’ve tried a couple cards for payment and it keeps saying can’t process payment, please try again later. Nothing is wrong with the cards. What else could be the issue?

Resolved! Transferring out a PM number while keeping the account

Hi, I'd like to know if it's possible to keep my PM account and obtain a new phone number from PM, after transferring my current phone number to a different provider. Thanks.

Data almost used up in 4 days

I received a message from public mobile this morning stating I used 15G out of my 20G of data which renewed on may 16. It has been less then 4 days since my data renewed and I can't see how I used 15 G in that amount of time since I didn't do anythin...

Unsubscribe

I would like to know if I can’t get the refund payment even though i didn’t use the service of public mobile?

Sos

Put in sim and getting sos

can't change or cancel my upcoming subscription on renewal

tried to cancel, or change my upcoming subscription on renewal date both online and mobile app. Both were unsuccessful. Online response never comes back, session timeout. Mobile app came back with error, or asked to update payment method. It's fru...

SUPPORT

Hi I need to contact to some support agent, how can i do it? or can any live agent call me back?

Resolved! 0.78 GB behind at the start of every billing cycle

So something I noticed last month is that I checked my data as soon as I started my phone on the first day of billing cycle. Data counter showed I had used 0.78 gb. I knew I hadn't used any data and double checked my phone's data counter to be sure. ...

Unhappy

Cant login. Can't get help. Can't use my phone. I've been hrs dealing with this. I wish I never switched my service now.

Need puk code.

Hi Support,could you please email me the puk code? My sim card is locked.thank you

app

App not working and cant activate my account.What am i supposed to do.

Cancel Add-on

I accidentally purchased (using reward points) an Add-on that I already had in my subscribed plan. Can I cancel it?Thank you!

Q8 4G GSM GPS Tracking Device

My Q8 4G GSM GPS Tracking Device does not detect GSM. Can anyone tell me if it's compatible with Public Mobile? Thanks.Product name :Q8Support LTE-FDD/LTE-TDD/GSM wireless communication,Support GPS, Beidou, AGPS, LBS,WIFI,chip Main control chip: ASR1...

How to turn on Mobile internet

I have my phone and tex working, now i need to get the data part working. Help

Data not working

Got a new phone and put my SIM card in and the phone and text work perfectly but the data isn't working at all. is there anyway I can fix this, do I have to buy a new SIM card?

How do I transfer my eSIM?

How do I transfer my existing eSIM to a new device without pay $5 again.

Does public mobile offer yearly prepaid plans.

Does public mobile offer yearly prepaid plans which are around $100 / year?

Travelling to UK

Hi.Looking for options to use data while in the UK. Any add ons?

Resolved! Need to re select a physical SIM?

Hi everyone, my husband accidentally selected esim, and went through, paid and now is on the activate step.Unfortunately his phone isn't e Sim enabled. Sk he can't go forward. But he also can't gk back to select a physical Sim. Does anyone know how t...

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