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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

changement d'abonnement

My account did not get updated with a revised plan that I had made a request last month

Last month (around 15th. March), I made a change to my subscription plan i.e from $25/month for 1 GB data to $25/month for 10 GB data. It gave me option to do it right away or from the next subscription renewal date of 28th. March. I opted for the ne...

Changed my plan but it did not work

Hi all,My billing cycle is from around the 5th to the 5th. Over 4 weeks ago on March 8th I changed my plan and set it to change on the next auto-payment renew date (April 5).Just got my credit card statement and I've been charged for the old, more ex...

Resolved! Call forwarding to Fongo

i'm trying to get my Android phone to forward calls from my Public Mobile number to Fongo number. I've put the *21*number# but I get a "unexpected server response" why would that be? what am I doing wrong?

Resolved! Worried just in case if I get charged

so this is my current plan includes50GB of data for use within Canada, US & Mexico at 5G speed up to 250 MbpsUnlimited Canada, US & Mexico minutes and messaging plus unlimited international text and picture messagingI just wanted to confirm that I wo...

Sims card

Sims card stolen just after putting mins on for this month can I get a new Sim card and put on my account Wille my mins be on the new Sim for my account. Or do I need to get my mins again

Port Number

How do I re initiate a port request. I had the PM sim card in the phone when I did the port, now I'm not getting the text message. I have the old sim back in the phone again.

My Sim Card did not arrive in more than 3 weeks

My sim card did arrive in more than 3 weeks. What should I do? Is there any other way How to communicate than on-line chat and the Community? Maybe a phone number? Thanks

8B1 - can’t make outgoing calls.

I have been trying to call 3 different numbers and it keeps giving me the error 8B1, and wouldn’t let me connect.I have unlimited Canada/US/Mexico calls and the numbers I’m trying to call are local Canadian numbers. Other numbers that I’ve previously...

Is this a scam?

My mother received the following text from a 4 digit number. None of the other members of my family on Public Mobile did, so I believe it to be a scam. Thoughts? Public Mobile here.We are making upgrades to our network that may impact your voice conn...

sent sms delay

I have had intermittent long delays between the time I send a text and the time it is received by the recipient. It has been several hours in some cases. What is the cause and it this a public issue? I have rebooted my phone and the issue still persi...

Resolved! Recent problems with sending and receiveing calls.

I've been with public mobile for a few years, no problems. In the last week there have been 3 occasions where I telephone with no problem then next minute I cannot call anyone. All bars are showing good network. This can last up to 30 min so far. I ...

Trying to activate

Tried using the app to activate and port number. Says error and to contact customer service. I need a csa.

Haven’t received SIM card after 2 weeks — Can I buy one in store to activate service?

I ordered a SIM card online two weeks ago, but I still haven’t received it. I urgently need to activate the service, and I’m wondering: is it possible to just go to a physical store, buy a SIM card there, and use it to activate the service associated...

Subscription, transfer number and activation

I switched my daughter number to Public Mobile, followed the same process with my cell and lost all functionality unless connected to wiFi, cannot make or receive calls. Tried going the CS route but that’s useless. When I login it asks for email an...

International calls

Visited family in states and now get multiple calls a day from local numbers from there through some cities we visited, with dead air voice messages. Tried looking up numbers but no records for them. Only cities they are in.

Resolved! US data roaming

Hi, I will be traveling to the states. My plan covered 50 gb within US and Canada. My question is, when I turn on data roaming, will Public Mobile charge me extra if roaming is turned on? Thanks for your help.

Verification

We have been a Public Mobile customer for several years. Recently we changed our phone numbers on the website as we have moved provinces. Today I tried to log into our 2 accounts and discovered that the verification codes are being sent to our old nu...

Sun card

Hello i would change the Sim card to esim if not shipped yet and get credit of $10 paid for sim card since esim is free at subscription. My phone is a umidigi A13 pro Edit by Dunkman: removed personal information

new phone compatibility (Moto g play 2024)

How can we tell which phones are compatible with public mobiles's network? I need to get a new phone because my old one is having battery issues and the battery life was never great to begin with. I am looking now at the Motorola Moto g play 2024. It...

Transfer number to a new device

I'm trying to find out how, once I get a new device, how i move my current number onto the new device.All articles are about moving my number from PM to another carrier or from another carrier to PM.I am with PM, I have a current device and was told ...

Sim card address problem

When i ordered my sim card, I didn't put the house unit number into the address, but I provided it in the extra instructions. It's been 5 business days, are they unable to find the house?

Payment failed

So I have 34$ in available funds that I prepaid for next month however I’m looking to change my plan to the 34$ 5g 60gb but when I click deduct from funds it keeps saying payment failed

Phone Compatibility

Hi thereI have a Redmi 12C Phone that is unlocked Please, is it compatible with Pubic Mobile Network?My LTE Bands are 1,2,3,5,7,8, and the rest are FDD and TDD bands

Long distance call?

How to make an international call with a plan that includes 1000 minutes of call?

I changed Sim card

I changed my Sim card because I cannot make phone calls or recieve incoming calls before, And I figured that if I changed my Sim card it might work. I followed the steps and signed in the 19 digits code and now everything isnt working, help me please...

Why is the Telus network down for voice calls ?

[This is the wrong account to ask that question from but it's the only I can get my hands on so bear with me please.]I cannot get any voice calls to work and I have urgent calls to make. I have kept my old phone so I could confirm by swapping the sim...

Resolved! Can I use the foreign bank account to register the Public Mobile plan

I only have the foreign bank as my default payment. Can I use it as my payment to the Public Mobile. As far I used, the system notify me as "please change another payment method."

Switching eSIM to new phone

I’ve been with public mobile for a year now and have an eSIM with my old Telus SIM card still in the phone. How do I switch everything over to my new phone (iPhone pro 16). I read you can’t switch esims over and that you have to get a new one for fre...

Texting not working

I text out ,looks like they have gone out.I'm not receiving & mine are not getting to my contacts edited by computergeek541: edited category label as discussion isn't about a self serve account issue

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