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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! $34 unlimited data plan is back, or wait, quebec only?

As I have 2 family members waiting for 'my plan'($34 50gb fast, unlimited data @ up to 512kbps after), I've been checking the plans waiting for it to return. I guess it detected me as being in quebec initially; before I selected Nova Scotia... Still...

Voucher

I had a chargeback happen to two of my accounts and they asked for two $38.08 vouchers to fix it, so I got two $40 vouchers and sent them on different days. The first one worked and they restored my account and service. The second one I sent was stil...

Not receiving USA phone calls

I have a Canada/USA package, I also just added a $15. Roaming add-on. I still am not receiving USA incoming calls. Does anyone know what else I need to do?

Autopay and loyalty program is gone?

I used to save $5 with autopay and loyalty program, but now new points system take it away?? Are there ways to collect points besides paying autopay?

90-day subscription

I just switched to the $21/month plan. It said with 90 day subscription, I can get $19/month? If so, how I can pay 90 days? Now I pay monthly

Resolved! Changing SIM

If I install a new physical SIM in my phone, will my phone number stay intact?Where in my account on the website can I do this?

Resolved! What is anniversary date

So I thought I knew this, but after reading several different posts around anniversary, I'm not so sure I understand anymore.What is considered my anniversary date for my annual 10 points?Is it the date that I joined Public Mobile (September)So will...

Resolved! release phone number

Hey all, How can I get Public Mobile to release my number so I can change to a new provider?

I can make outbound calls but cannot receive calls or texts

Hi, I was excited to join Public Mobile but its been 6 hrs since I made the transfer and I cannot receive calls or texts but can make calls. I also can use data. Can someone please tell me what is going on? It shouldnt take this long to transfer my ...

No Service

Hi folks,Initially I was going to post about being unable to recieve the eversafe 2FA code except via email but then I asked my wife to text me. Sent but not recieved. Callers get: "The customer you are calling is not equipped to recieve incoming cal...

i pay automatic payment every month. i now pay $ 42.00 every month how many Gs do i get

Lost my phone.

I have lost my phone and can't remember my password. I no longer have access to the email that I registered with. What do I do now?

Resolved! Autopay Reward

Hi All,Is the autopay reward of $2 taken away in the new points system, kindly advise

Resolved! Transfer from Virgin Mobile

I have transferred my number from Virgin Mobile to Public Mobile, but now I can't receive calls and SMSs, I have received an email from Virgin "Hey there, We've received a request to transfer a mobile number from your account to another service provi...

Says my newly ported number is not in service

I have just changed carriers had my phone # ported to Public Mobile. They’ve confirmed that it was successful; however, when I call my number it says “this number is no longer in service”. I turned my phone off, took the SIM card out and re-inserte...

how to redeem the points when paying my next bill.?

I would like to know how to redeem the points when paying my next bill. Could you please provide guidance on the process?

Resolved! New Points System...

...I hate it!Hello, I've been a PM member for 5 years now and I rarely needed to log in to my account or the Community Forum. I used to get texts telling me when my subscription was due for renewal and a thank you for my payment. At the beginning o...

Resolved! Public Mobile / Telus not responding/acting on request to delete payment information

No confirmation message received. Neither the card was removed.What is the escalation procedure for this, and which regulator has the authority to act on this?

customer support

I'm so frustrated. I've been a member of public for a few years. I want to activate an account for my parents, but it seems I have to download the App in order to complete the application? I posted this once before and someone agreed that it is nece...

E sim transfer or transfer esim to physical sim

How to transfer esim from one phone to another phone?How to transfer esim into physical sim?

Loyalty (anniversary) points not transfer

After switching to Public Rewards points on May, losing all my anniversary points. When will it back?

Promo code

Is there a promo code for changing subscription?

Subscription

I have paid my subscription fees but it has ended it today and I have 20 days left what the hell is going on

Resolved! Payment

Has anyone else been over charged? My normal payment is 19.55 (which includes some rewards). Last month I was charged 28.74.

International use with a wifi puck

Hi all. I’m going travelling globally for a year. I hope to take a wifi puck (Skyroam Solis, purchased from London Drugs) with an international data plan. Will my Public Mobile service work overseas with this wifi puck (or on wifi in our hostels etc)...

Rcs messages still not working

I've been with Public for a week and had a challenging time getting it set up, but it's been great since - except this. How do I get this to work again?

Resolved! International calling-phone issues?

I purchased international minutes some weeks ago but I cannot call USA numbers from my Samsung phone. Is there a setting I am missing on my phone or in my account? My husband has a different phone and has no problem calling same number

Number Transfer

Transferred number from Rogers. Received text from Rogers and responded yes. 2 days have gone by and still don't have incoming calls or outgoing and incoming texts. Data ok.Any suggestions?

Resolved! New Point System / eSim

New points system - Can you buy multiple $15 credits to apply to your bill in the same month if you have points? Or is it one $15.00 credit per month?Also how smooth is the transition from SIM to eSim?M

New activations eligibility

Interested in $21 plan that comes with 3GB data. I switched away from Public Mobile 2 months ago to try Fizz.The $21 plan is only available for New Activations only. Is there a wait time to be considered new?

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