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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Recently transferred to Public Mobile

I recently joined Public Mobile. My service has been spotty at best and for the last three days there is no service it's on SOS Sim card is not working. I'm using eSIM by the way please let me know what I can do.

Resolved! My bonus data is missing

I found my bonus data added on March 13 to my account is now missing. It should not expire until 150 days later and I didn’t cosume it at all. I tried to submit a ticket but the page is not loading. Can any agent please look into this for me.

Phone was stolen, best ways to protect my account

Hello all,I am traveling in latin america and had my phone stolen. (iPhone 14).They have been able to message my new temporary latin american number via WhatsApp to me on my canadian phone number... They also have ordered food via UberEats. This lead...

Re: I want to cancel

Not able to login!

New Canada US Promo Plan $34.00

Applied for Canada -US Plan @$34. with 50gb indicated to take effect at the renewal time, Just check my plan and the plan was not added. this also happened to my sons plan.

Resolved! Minutes

Where can I buy minutes online through PayPal? I know of an app called Recharge but it charges so much extra!

How do I get invoice after account was closed

I can't login to the app or my account to request invoice.

$29 Plan - 20 GB LTE - Available to existing customers

Somebody from Public mobile must have listed to some customers. It looks like that $29 plan is available to existing customers. https://subscribe.publicmobile.ca/en/ab/activation/plans/20GB-4Gspeed5Hopefully, Public mobile will even make the $24 pl...

travel

has anyone ever travelled outside of Canada/USA with their phone/Public Mobile? While I outside the country, will text messages still come through once i am in a wifi area with my phone turned on? Would I be able to send a text the same way, or have ...

add on minutes

i added on 500 Canada wide minutes to my plan. Do they go into effect right away? How do i know I have these extra minutes without running out first?

The reward data gone

Hello there,Last week I got 240GB as rewards for 150 days. But today I checked they are gone from my account.This is the message I got from you last week:"Public Mobile here, delivering on our promise. We've successfully added the 240GB of bonus data...

Is there a U.S. roaming text-only plan?

Is there a U.S. roaming text-only plan? I remember that there was in the past, but I can't find it now.

Changing payment card

I have tried entering a new payment card but my area code is not recognized. I needed to change my address as well and it won't recognize the area code either. I know it is the right area code. What should I try?Thanks!

Existing no. Porting XXX-XXX-XXXX

Morning, i activated new SIM yesterday and my no. Hasnt been ported. Could you please let me know when could i expect that to happen.

Roaming Charges

Hi,Are there roaming charges when traveling in the US?Appreciate any help provided.

Number tranfer

Need an agent to restart the transfert from fizz to public mobil other wise i will request a refund

RCS Chats show old number after updated number transfer

I transferred from Bell to Public Mobile and transferred my number to Public Mobile. Everything seems to work fine except when I RCS chat it still shows my temp number that was set up before the number transfer.

suspended service

service was suspended due to lost cc .Account was updated today with new cc info, how long before service is reinstated?

Failed Calls

Hello,A few months ago my phone would occasionally have a failed call. Now I'm experiencing "Failed Call" 3 or more times during a phone call. Can you please help?Regards,Bon24

Resolved! Switching to 90 day subscription on grandfathered plan

I signed up for a promo plan that is no longer available, on a 30 day subscription option.I dont see a way to switch to the 90 day sub other than maybe "unsubscribing" from my existing subscription renewal. My assumption is after I do that I will t...

How can I delete my saved credit card information?

I don’t want to be with public mobile anymore. How can I request to delete my account and delete the save personal credit card info?

MMS not working on my Oneplus 11 since android update

what's the fix?MMS arent working at all now

Promotional data gone after changing subscription

Hi I have received promotional 3g data because public mobile is going for points system for all customers from May 2024 but when I changed my subscription to the one with 200mb data. I can’t see the added promotional data anymore.Any helpThanks

Monthly referral discount on new plan.

I’ve been with public mobile for 5 years ($5discount) and have 18 referrals ($18 discount) and $2 savings for pre authorized payment which nets me $23 savings each month. So when it goes to the new rewards program will the monthly referral rewards d...

Resolved! coverage

I am unclear as to where PM works in USA. When I search on the public mobile site it says there is coverage in Alaska which I know there is not so I of course don't trust it.Under, "We've got you covered" I put in US and alaska and it says,"Your loc...

Phone number not eligible for port from Virgin Plus

I transferred my number from Virgin and it even worked for one day.Then I received a message from the PM that the number was not allowed to be transferred and I was given a temporary number.I paid my bill to Virgin but now I can’t make a transfer bec...

phone number hs changed

I set up and account and the phone number changed on its own. I set it up to have the old number and it changed to a different one after a couple of weeks. how can I change it back?

USA add on didn't work

my USA add on phone text and data didn't work

CS_Agent

I am xxxxxxxxxxxxxxxx's father. He has not been able to access his account (xxxxxxxxxxxxxxxxxxxxxxxx) for about 2 weeks (locked out).We need to replace his payment method (CIBC credit car) with a new card.How do we do that? Thanks very much, xxxxxxxx...

Can not update my address

Hello,I updated my address from Tronto to Calgary, but still, the payment shows 13% HST of Ontario not 5% of Alberta, and also I am trying to update the expiry date of my credit card but it gives me this error " Sorry, we’re not able to process this ...

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