Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I purchased a new iphone and cannot access the Public Mobile Network. I was previously with koodoo. The sim that is in my phone shows Koodoo. When I swtiched over i did not switch the sim. I think i need a new esim. Help thanks Steve
Android App - updating credit card information requires Canadian style postal code. UI states that Canadian and USA visa financial institutions are supported. But, "Credit card validation failed" is caused because I can't input the USA style postal c...
I am getting emails that this account will be desactivated. I am not able to see the number attached to this account. Is there any payment due? where do i update my credit card. Nothing is showing on this account. I log in multiple times and i don t ...
How do I stop these false SMS messages about my data being used up? My phone does a better job of tracking my data usage and these messages are just an irritating distraction because they are completely false.
Hi thereI switched email providers, and my old email account is still associated with my Public Mobile account. To further complicate things, I don’t remember my PM password and the reset password link gets sent to my old Shaw email address which is...
Can I keep my current plan. Do I just need a new phone
I thought i had cancelled my plan but i didnt, i was wondering if there was any way i could be refunded the 67.80 for the month as i have just paid. Please let me know.
Currently I am with $35/month plan , however I saw a better promotion deal $29/month Canada US Mexico with data 20g. can I switch to this better promotion, thanks!
Hi there, I was. trying to subscribe online and given the payment information then a error occurred that payment went was successful but can't able to subscribe contact the customer service
This field does not work. It suggest nothing and manually entering the adresse does this:
I have the Canada, US and Mexico plan. I am in Glen Allen today and will stay for the week. I cannot access any voice and data at all. I am now using public Wifi only
You offer an Can-Us-Mx p[an for $30 CAD. I want to subscribe.
I lost my phone, when I call it it seems to ring all the way through until voicemail. The phone was dead when I lost it days ago so I’m thinking someone may be using the SIM card. Are you able to tell me if it’s actively sending pings? Or where the l...
I am also trying to figure that out
My account is on a 5G plan, but my iPhone 12 Pro only connects to LTE in multiple 5G areas. Other Public Mobile devices in the same locations have 5G. Please reprovision my line for 5G or refresh my network profile.
Hi, I want to port out to koodo and currently have esim from public mobile on my iPhone 17, how to do it step by step?Note: I already have activated koodo account and I have a temporary number on physical sim card.
I am trying to update my payment information as my credit card will soon be expired. When I try to log in with my email or use my cell # to get a code to reset my password, they both get me into my husband's public mobile account. I can see his payme...
Hi,I’m trying to switch to an eSIM on a new Samsung phone.The Self-Serve app only allows ordering a physical SIM, and when I use the website (which does show eSIM), it tells me I must use the app.I’m stuck in a loop and can’t generate an eSIM QR code...
I have a $35 monthly subscription. My invoice shows X1 Automatic Topup for a total of $37.17 before taxes. What is this topup charge
New sim card received this week, but phone is broken so don't need to activate new card. Need to cancel subscription
I am a current public mobile customer. I used to have anaccount that i accessed to pay each month. I forgot my password and my email had changed a few times and I dint remember which one I used. I have been buying phone cards for the last several y...
How do I transfer this Accountto my new phone
My credit card was charged and Koodo service is already disconnected. However, the App is stuck on the "Resume Activation" screen and I never received the eSIM QR code email. My phone has no service. Please reset my account and email me the eSIM QR c...
I'd love to switch my subscription.From CanUSMex 60gb to Canada 4GB 4G plan. my renewal date is tomorrow. I'm logged into the app but the switch isnt happen. please advise.thanks
Have moved the sim to a used pixel but the pin number I used before doesn't unlock the phone. How can I get in or override?
what my friend to do with my refer code?
I missed a payment and cannot login anymore to switch my payment method
