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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Activating eSim on iPhone without app

Hi,I have an iPhone set up with Region = Belgium. This is preventing me from downloading the PM app on my phone. I can't change my region as I use this phone for business / apps in europe. How can I have my new PM esim activated on my phone without c...

Resolved! talk & text plan? I'm downgrading to Alcatel flip phone

I have the phone. I bought a new SIM. I put the new SIM in the Alcatel flip. Seems to be working. I can send/receive texts and the network is showing correctly as is my phone number. I am trying to change subscription plans because I will not need da...

Service

signed up last week . Got a couple texts from public mobile. They said they gave me a new number and if I wanted to keep my old number there was a link. I didn’t care. New number is fine…but I can’t use it. I hate public mobile

Resolved! Port my number out from PM but services on hold

Hello,I would like to port out my Public Mobile number to another carrier (Freedom Mobile). However because my services is on hold, I wasn’t able to confirm the port as I couldn’t receive the text to confirm the port. What can I do to port out my PM ...

Regarding unsubscribing

Dumb question..I don't use my Public Mobile phone/line much...so I went to my account and unsubscribed....will the payments automatically stop?...there is no option to remove/turn off auto-pay.

Mexico Plan

Hello,Going down to Mexico Bahia south of Cancun in February, i have the Can/USA/Mex plan, I use it for business and will need to call customers in Canada, plus emails, texts etc. does the public plan cover these functions or do i need to purchase a ...

LD minutes erased

I had over 350+ unused LD international minutes on subscription and because Public mobile changed my plan from 15$ a month to 18$ its the same plan just charging more my minutes all disappeared on the renewal date dec 27, Tried contacting but cannot ...

Server compatibility

Hello I live in northern Manitoba to be exact Flin Flon I would like to know if you service that area as I live out at the lake as well? I have to rely on star link for wifi which has not been a problem using Bell as my provider. Could you tell me if...

No service

I have had no service at all since 9am today (January 12). What’s going on??

Resolved! Public Private IP confusion

I notice that my internal IP address with PM is actually a public IP located in the UK. However when I check what my external IP address is it is correct and for my location. Is PM using techically public IPv4 addresses in their internal network and ...

2 factor authentication

I don't have access to my phone number it's on my brokeb phone and it keeps sending codes to my number to change my sim

Data usage error - no data every month

Hello,My data is barely being used - as I have confirmed by checking the MB's of usage data - but in the second week of every month I receive messages that I have run out of data - and then I don't have data for the last 2-3 weeks go the month. Can ...

Cancel Account

I need to cancel an account for a phone but the phone number and email associated to that account are no longer valid

Number port

Number port from Rogers stuck — approved via SMS but no completion

Poor signal

I have been on Public Mobile for more than 2 years. In that time, I have a signal strength of 115-125 dBm at my home, typically about 120. Often the phone doesn't ring but I will be notified of a missed call. I had hoped it would improve so I have st...

Resolved! Loosing access to internet

HiLooks like I loose access to data / internet when my account is reestablished on the 9 / 10 of every month.I can still receive and send textI can make phone callsI cannot access the internet. I have 80 Gig and usually use about 2 per month. should...

wrong phone number at set up

When creating my account I by accident chose a new number on Public Mobile instead of the transfer of my old number. (I did things in the wrong order) How to I cancel this new number and get my old number? Do I have to get a new SIM?

Resolved! Sim card

How long does it take to receive a sim card. Signed up Jan 5/26.

Auto renew

My account auto renewed on january 8th. However, I did not expect this payment for the month as I had the auto renew feature turnrd off. Please refund my account for the month. Thank you.

Resolved! subscription

Why do I get texts trying to get me to change to TELUS? Do you not want my business or are you being bought out by TELUS or is TELUS your parent company? Please let me know. I don't like getting these offers!!!

Calls

Everytime I try and make a call it either says I need an active booster because this call is not part of my base plan, or it says can not complete call and to chevk number. Im pretty sure my plan is active since it just renewed kart week but I cant c...

Need Help, Error Code 3101

I started my new subscription with public mobile yesterday, and finished the transferring of my cell phone number this morning. I've been waiting for RCS messaging to be activated this morning but I keep getting this error 3101 code. I'm hoping a cus...

poor connection, dropping calls

My wife my father in law and I continue to experience intermittent dropped calls at home, my phone (IPhone 11 Pro) indicates 3g service. Is this all that is available in my area ? postal code K9V xxx

Unable to transfer eSIM to new iPhone 16 from iPhone 14

Hi community,I'm trying to transfer my Public Mobile eSIM from my old iPhone 14 to a new iPhone 16, but it's not working. Here's all the details here:- Old phone: iPhone 14 (eSIM active, everything works fine)- New phone: iPhone 16 (brand new, unlock...

trying to make a payment

i keep trying to up load new credit card, to keep me on line, but you keep bugging my bank for new information, maybe time to change to another provider

Google Meet front camera gets “automatically turned off” on Samsung Galaxy Tab S10 Lite

Hi everyone, I’m having an issue with my Samsung Galaxy Tab S10 Lite when using Google Meet. The rear camera works fine, but when I switch to the front camera, the screen goes black and Meet says the camera was automatically turned off. I checked the...

ESIM Issues

So after jumping through hoops like a trained seal (this is now the 4th time the system has billed me for the "free" ESIM swap for hardware upgrades; website claims its $0 but it NEVER is... even when new ESIMs were promo for $0 they still charge for...

International call issue

Can't make international calls despite having 500 minutes on my subscription

Making a payment

Hi there, I am trying to make a payment using a credit card ( set up in my account) but I am not able to proceed because I don’t remember my PIN. How do I proceed?

Data not working

I have a PM plan with data and I’m not near the limit, when I try to use the data on 2 bars of service it doesn’t work. Is 2 bars of service generally not enough for data to work properly? Is the an issue with PM specifically? Or is this an issue on ...

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