Agent please

[Hermy87]

Having trouble with my phone number. I had an eSIM but reset my phone and currently in apple recovery mode. I need to activate a new SIM card I bought today. I can’t log into my account. 

[slusagm]

then you have no choice but to ask PM to help to update.  Just message them

[hTideGnow]

HI @Hermy87 

you can reach agent by direct message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Hermy87]

Unable to send code to email or phone number 

[slusagm]

try click Resend code and see if Send email is an option.  If it is , then you login and go to Profile page and update sim card number there

if not, then message PM and they will help you with the sim card number update

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437