Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I got a number with Public Mobile in November and used it for 3 weeks. Then I switched to service to Koodo (transferred my number). Recently I discovered that my card was charged for two months after I transferred my number. I have no idea why.I trie...
The original card I had linked has been cancelled. So I connected my new card. I receive this error no matter what valid card I enter now.All the information is definitely correctI need this phone access, what can I do
I have a top up number and it says that it is not working when i try to top up manually by myself. Please help me. I also need to create my online acocunt for my self-serve and i have tried 10 times already and it is not working. It registers me as i...
Hi, I'm travelling to the US tomorrow, so yesterday I added a US roaming package (15 days talk/text/data for $30). The funds have been taken from my credit card (I can see that in the CC online) and it is available in "My Account" on Public Mobile , ...
I signed up yesterday with an eSIM card, got a number transfer from my previous service provider. I have data, but can’t receive or send texts. Also can’t receive phone calls
It has been over 12 hours since I signed up and and my phone is still in SOS mode. I cannot reach an agent as this service gives me Error 404 all the time. I used a eSIM and thought that everything went correctly as my old provided disconnected my ...
Hi, I do not have access to my account. When I log in, it asks me for the code and when I put it in, the page I see is just the main page of Public Mobile. If I click on my account, it will just refresh the page. Could some one help? Thanks
I am not getting any text messages. how to talk to an agent?
My rewards points were not applied to my subscription for January to February 2024. But it shows up for my February 20 renewal date. Why weren't they applied on my last statement?
I've been a customer for over 4 and 1/2 years all of a sudden my community account made me make a nickname which then deleted everything I've ever done on my community. Luckily my Public Mobile account is intact. I'm looking to change from regular Si...
Hello, I am currently using a Public Mobile phone number from Canada, but I am unable to receive two-factor authentication (2FA) SMS while in Japan. Could anyone please advise me on how to resolve this issue or suggest alternative methods to receive ...
I am changing my phone, how can i transfer esim onto my new phone?
I signed up more than 10 days ago. I used a friend's referral code and haven't received $10 and my friend hasn't received $1 but got the text "Cha-ching! you just added to your Refer A Friend reward....".
I had a subscription for 14$/month but I got a reward for the number of years of subscription. So, I was paying 10$/month. I would like to have a subscription with more data. I am thinking about switching to the plan with 24$/month but I would like t...
Just driven. Through Michigan and Ohio. Txt works but no data. Have purchased roaming pack with data. Any ideas
Purchased a subscription with an E-Sim, however my phone does not support that feature. Neither the app or on the website can help me change that mistake by myself.
I'm new and trying to pay for a phone plan. It never asked my home address and when I put in my credit card it declines it. Also the referral code I was given is now not working ? I'm on the slow road to talking with someone and gave them my home ad...
I've been with PM for about a month now. One issue I can't solve is the never ending voicemail notifications.I haven't received a voicemail yet but there is a notification within the voicemail service that I can't delete (not a voicemail, but a 'noti...
Yesterday around this time and today I am noticing my data is completely not usable. I have signal bars but nothing is going through. I even received a text from public saying "welcome to the USA!" and I'm nowhere near the US. Located Coquitlam, BC. ...
hello,I have been a Public Mobile subscriber since they started and have always paid my plan by voucher which I purchase at the convenience store.Now i have just found out that Telus,which owns PublicMobile,has somehow without my approval set up pre...
Hi! I’m at the apple store now setting up my new phone and I’m trying to transfer my eSIM to my new phone but it tells me that I am Unable to transfer the phone number and to contact public mobile. Trying to sort this ASAP since I’m at the store nowt...
My sim card is not linking with subscription plan. When I press "Link Sim" button nothing happens.
Good afternoonTwo questions:1/ I need access to billing information starting March 2022 to present (Jan 2024)2/ How can I download total expenses? I did generate to Jan 2023 but it's confusing how much has been spent in this time.Thanks
My friend, currently with Telus, wants to use my referral code to switch to Public Mobile. When he enters his email or phone number, it says "You already have an account with us." How can he get around this?
Do these minutes cover calls to Mexico? edited by computergeek541: discussion is unrelated to "rewards"
I have an iPhone 14 Pro and just got a 15 pro. I took the sim from my old phone and put in the new phone but it gives me an error, I think due to it being registered to my old phone. How do I get this switched so my sim will work on my new phone?
Hello,I'm on the $15 monthly plan with 100-min Canada-wide calling and unlimited messaging. Does this mean that I can continue using the plan when I visit a different province in Canada? Will data continue to work? It looks like I can receive phone c...
Hi all,I used to have a bonus 500gb of data on my plan due to enabling pre-authorized payments.It appears to be gone now..? Has anyone else experienced this? Is this intended? I am frustrated because I need 2gbs per cycle and now I am only getting 1g...
