Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
As in the title, I've been with public for more than 2 years now with the same phone(Huawei P20) . A few days ago I lost network service, even though my payment was successful and my account status is still active. My phone still works. I saw on the ...
I was wondering if it was possible to get a refund due to needing an active number to complete my number port out. I had everything scheduled for the 27th (plan ended on the 27th so everything would have lined up nicely) but due to a complication I h...
My us add on is not working
i am being charged wrong amount. How do I get a hold of support to have this corrected and the overcharges credited back to my account?
I need to make a payment to my plan as it's expired, i have a voucher i need to add to my account. I can't call *611 or 1-855-4PUBLIC, I can't log in to my account as it needs to verify that it's me through my email that I no longer have access to. B...
My friend has forgotten their login for their public mobile account and have run out of funds. They have bought a voucher for their account but can't call *611. What can they do? Can you add the funds to their account?
I changed my mind about subscribing to Public Mobile on March 7, 2023 I am still awaiting refund.
i closed my account at the end of 2021. i need to get my accounting / billing statements for income tax. how do i get that now that i no longer have an account or active phone line?
The email account associated with my Public Mobile is no longer in use and inaccessible. How can I access my account now?
Hi All, I have been having issues with porting my landline to public mobile. I have received SMS on the new public mobile sim after activation but the SMS message said that there was a problem with the port. I do not have access anymore to the land...
Just got a text that says VoLTE is now available and my device is compatible. I clicked on the link in the message to find out what settings to update, but I can't see anything about updating settings. When I check my phone for software updates, ther...
Hey there just wondering if IPhone 14 is compatable with public mobile? If so , once activated , how long does it take to port my number over ? Any one had any issues lately ? What about billing cycles ? Do they begin the day you activate for 30 days...
Today I get message from PM: "Public Mobile here! We've enabled VoLTE (Voice over Long-term Evolution) on our network. To enjoy uninterrupted voice services while roaming in the U.S. a VoLTE certified device and a VoLTE enabled network are required...
I purchased a refurbished phone and followed all the guidelines and criteria that was required for an offer to purchase a refurbished phone and receive $30 in credits. However I have never received anything yet and it's been a few months. Who do I ta...
#1Since signing up Mail on my iPhone does not synch with Mail on my Macbook. #2Also I cannot seem to customize my voicemail. Gives error message "The operation couldn't be completed (com.apple.mobilephone error 1035)". Any ideas? Thank you!
How would I stop direct debit? I am unable to sign in
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Have unlimited plan now wants me to add talk time
I just transferred my phone number and I can't make any calls. I need this fixed asap as I have already missed client appointments this morning
Hi, I have been a member for a few years and have a Motorola One 5g Ace unlocked and fully updated. I was reading Public's text message regarding VoLTE, so I went and checked my phone and did not see any VoLTE option in the Mobile Network settings u...
I keep getting a message that I am out of minutes but I have unlimited minutes
I have switched from bell to public mobile a couple months ago and ported my number over when my family members call me it goes straight to voicemail and it does not ring through.
I have a friend is going to join PM but she forgot her old phone company’s 4 digits password, I remember there’s other way to find the cellphone’s registered number but I forgot how to do it, help thanks
Due to some issue, I cannot reset my password. I would need an CS_Agent to help reset for me.
Trying to dial the *611 to reload my prepaid card onto my phone and the phone disconnects before even one ring. And has been like this for days. What is going on.
Phone just ends the call when dialing out and people calling me are getting busy signal. Also not able to send texts or receive texts. As per the phone tips page provided by Public Mobile, tried toggling airplane mode, restarting, removing/reinsertin...
I have ordered a new sim card. It says it will 5-10 business days in email. It is been more than 12 business days and I have not received the sim card yet. I don't know what to do in this case. I am not able to login with my correct creentials too.
Hello, I can’t seem to make outgoing calls today. I always get a message saying call failed. I’ve tried restarting the phone, resetting the APN, and switching to 3G already but none of them work. (Switching to 3G gets me a message that’s says the ...
I set up my new public moblie account using an Ontario number I’m presently living in New Brunswick now I can’t receive calls and only some messagesshould I put my region as Ontario and not New Brunswick
I ported my number to Public Mobile almost 2hrs ago and I'm having issues with no service. The self serve page says status is active and my previous carrier already closed my account with them. I tried all of the troubleshooting options provided thro...
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