Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1270 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3238 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31850 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43719 Views
  • 182 replies
  • 30 Bravos

Resolved! 5G network not regonized/ not registering

I just switched to the PM 5G plan, but it does not show for my S20 FE 5G. I have looked at all the recent forums on this (the past 2 weeks) and seems like this is a common problem. Here is a screenshot of my service mode. it shows upperlayer R15 not ...

Screenshot_20230914_143351_Service mode RIL.jpg
NateDog1 by Good Citizen / Bon Citoyen
  • 8019 Views
  • 46 replies
  • 0 Bravos

I need my esim on my kids phone

I need my esim on my kids phone. But I registered the number on my phone. Not yet activated the esim. Now the app is asking to enter 6 digit code sent via message which i cannot access. Please hlep.

Dil1 by Great Neighbour / Super Voisin
  • 503 Views
  • 3 replies
  • 0 Bravos

Add on

How do I get a refund for a add on I don’t need, I’m in the US and received a text message saying I need a roaming add on, my plan is a Canada/US plan

Lorrainesman1 by Great Neighbour / Super Voisin
  • 380 Views
  • 4 replies
  • 0 Bravos

Resolved! Switch to 90 day renewal. Rewards only credited for 30 days

I've set me renewal to switch from 30 to 90 days. I see my 'upcoming payment' information has switch to reflect the new 90 day plan/price, but the rewards it shows being credited are only for 30 days, not 90.  Is there a way to have this adjusted so ...

xxxJDxxx by Good Citizen / Bon Citoyen
  • 838 Views
  • 5 replies
  • 0 Bravos

Travelling out of Canada

Need to keep account subscription and payment on hold/suspension due to international travel for about month or two. Actual travel dates and period of absence will be notified. Please let Public Mobile acknowledge and confirm. 

dinkle1 by Good Citizen / Bon Citoyen
  • 482 Views
  • 3 replies
  • 0 Bravos

No access to Bonus Data

Approx 750 Mb consumed out of 2 GB Data bonus provided. can not access reminder! Please look into my account and activate.

dinkle1 by Good Citizen / Bon Citoyen
  • 555 Views
  • 4 replies
  • 0 Bravos

Transition to Eversafe

For the life of me, both mine and my wife’s accounts were unable to transition to the new portal. When we sign in, it requests for activation. We put our public mobile sim numbers on there and it says sim already active.Can we actually get someone to...

Nas- by Great Neighbour / Super Voisin
  • 487 Views
  • 4 replies
  • 0 Bravos

Resolved! Canada/USA plan

I will be in the USA for 6 months. I see there is Canada/USA plan so does that mean while I am IN the USA I can receive and make calls to and from Canada?  I don’t need roaming at all?  And while IN USA can make calls to other USA numbers? It doesn’t...

Lorilz by Great Neighbour / Super Voisin
  • 650 Views
  • 6 replies
  • 0 Bravos

Can i still use 4g

I'm on ODSP and money is tight.My phone is on its last lags can I still buy a 4g phone instead of a 5g phone as the cost is way cheaper for 4g.Im in Kirkland Lake Ontario.Will 4g still work on a 5g network when we go 5g.Thank -You

Popeye1961 by Great Neighbour / Super Voisin
  • 545 Views
  • 4 replies
  • 1 Bravos

Resolved! Number Transfer - New Agent Callback

I'm receiving calls from Agents during my working business hours and can't take the call.  They leave a message that they called, give me a number (different from the one that called in), and then ask for a call back.  I call back and enter the numbe...

Tonton by Good Citizen / Bon Citoyen
  • 509 Views
  • 4 replies
  • 0 Bravos

Resolved! sim unactive

sim has been registered but wont work. PM wants to send a code to the phone to complete registration but phone wont work

Sundog by Good Citizen / Bon Citoyen
  • 982 Views
  • 11 replies
  • 0 Bravos

making phone calls to the US ...

Hi - I have the standard 20 GB plan.  I tried calling a number in the US, and received a voice message that said "sorry, your call cannot be completed as you have used all available minutes".   1:  does this standard plan permit me to make ANY calls ...

Bkrutow by Great Neighbour / Super Voisin
  • 634 Views
  • 5 replies
  • 0 Bravos

Error when updating payment method

I got a new credit card and keep getting an error when updating payment information. I go to "manage subscription" and then "manage payment method" and I keep getting an error: OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.I've also tried "ch...

JakeUnderhill by Great Neighbour / Super Voisin
  • 621 Views
  • 2 replies
  • 0 Bravos

Number transfer to Public Mobile

Hi,I have a physical sim card from Virgin which I want to port to an eSIM at Public Mobile. Virign sent me the number authorization message and I replied to it. However, Public Mobile sent a message saying it could not transfer the number due to inco...

ShankarG by Great Neighbour / Super Voisin
  • 376 Views
  • 3 replies
  • 0 Bravos

I have a issue for my public mobile app account

Hi Team,Need someone help to fix my issue almost 2 weeks I am struggling to logged in but it’s not sort out yet.. this is very painful.. Could you please or someone help me out on my issue in order to fix. That would be great help for me. thank you 

Linda35 by Great Neighbour / Super Voisin
  • 454 Views
  • 3 replies
  • 0 Bravos

Subscription did not change on renewal

Hey everyone, I was tryna switch to 90 days plan on my renewal. I did select change on next renewal, but It did not switch itself. So I'm still on the 30 days plan, is there anything I can do or I just have to wait till next renewal date?Thank you @

Leqi_77 by Great Neighbour / Super Voisin
  • 428 Views
  • 3 replies
  • 0 Bravos

Subscription not activated

Hi,I purchased a subscription and today received the new SIM card. But after I used the app on my phone to activate, it failed. It says “SUBSCRIPTION NOT ACTIVATED” and to contact a customer support agent. However I’ve been trying both on the app and...

Ying79 by Great Neighbour / Super Voisin
  • 561 Views
  • 5 replies
  • 0 Bravos

Making a phone call in Spain

Hi there,I will be travelling to Spain in November, and will need to call the hotel to get access inside while in Spain.Would I be able to make this phone call while in Spain?

oreooo by Great Neighbour / Super Voisin
  • 310 Views
  • 2 replies
  • 0 Bravos

Data not working

My data shows LTE and is not working. I have plenty of 4 g data left

Kari2 by Great Neighbour / Super Voisin
  • 532 Views
  • 5 replies
  • 0 Bravos

Changing plans before renewal

I went to change my plan to the 39 dollar(90 day 34) my plan billing dates are September 10-October 10. I am already charged for this time. Will I also be charged for the new plan or will they deduct what I had already paid with current plan?

Jmp-2011 by Great Neighbour / Super Voisin
  • 547 Views
  • 5 replies
  • 0 Bravos

Add ons

Why can’t I call Jamaica with my international minutes?

Rolex1 by Great Neighbour / Super Voisin
  • 262 Views
  • 1 replies
  • 0 Bravos

Account closure

HI there.We no longer need this account .How do we close itDebbie

debina by Great Neighbour / Super Voisin
  • 477 Views
  • 5 replies
  • 0 Bravos

Unused number/account

My son stopped using his phone in April 2023. He decided that he didn't need a phone so we stopped his public mobile plan. that's at least what I thought until I realize that this was never actioned and payments are still being perceived from my bank...

Sou12345 by Great Neighbour / Super Voisin
  • 398 Views
  • 3 replies
  • 0 Bravos

Cant Login

Hi Community,I have just purchased a sim card, which came in the mail, and now trying to activate.I can sign in to my account and it brings me to a page that says continue activation.when i click the button a new window opens and asks me to sign in.I...

RowanKlassen by Great Neighbour / Super Voisin
  • 501 Views
  • 5 replies
  • 0 Bravos

Canada/US plan, can't find the detail under my subscription

Hello, I'm logged in but I can no longer see the details of my current package like I used to, the only way I can see just a few details is if I try to change the plan. Yet it gives me very limited details of my current plan.I have the old 4g 40gb US...

jrgolf3232 by Good Citizen / Bon Citoyen
  • 569 Views
  • 6 replies
  • 0 Bravos

Resolved! Numer still not ported after more than 48 hours

@CS_Agent I've answered YES to the message that requires my approval to transfer my number to Public Mobile on Monday. But so far, my number has not been transferred over. 

wiki4you by Great Neighbour / Super Voisin
  • 706 Views
  • 5 replies
  • 0 Bravos
Need Help? Let's chat.