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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25958 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37676 Views
  • 185 replies
  • 29 Bravos

Submit ticket

Having trouble submitting a ticket to get my number transferred from Kodoo to now public mobile any help wouldbe awesome 

Chloe05 by Great Neighbour / Super Voisin
  • 374 Views
  • 3 replies
  • 0 Bravos

Resolved! Get back the account when put a sim to the garbage

Hi,My dad switched his sim from Public to another in April and he now wants to be back. Unfortunately, he put the Public sim to the garbage, he could not log in to his account because they sent a code to this number (a number he used for Public). Wha...

Diesl by Great Neighbour / Super Voisin
  • 390 Views
  • 2 replies
  • 0 Bravos

No option to port a number?

I just went through the sign up process and there is literally no option to port my number? It wants me to pick a new number (before going any further in the app) and then there is no option? I would like to keep my number, can anyone help? 

CRatcliffe204 by Great Neighbour / Super Voisin
  • 521 Views
  • 4 replies
  • 0 Bravos

Port Out

hello, is it easy to port out and get a post paid line with Telus?

Bavlee by Great Neighbour / Super Voisin
  • 459 Views
  • 5 replies
  • 0 Bravos

Unable to receive phone calls and text messages

We received signed up for Public Mobile and tried porting a number over on July 3rd. We have already called the porting centre and confirmed that the porting is complete and service is active, but we are unable to receive incoming calls and text mess...

And_L by Great Neighbour / Super Voisin
  • 550 Views
  • 5 replies
  • 0 Bravos

U.S signal connection

Hi can i ask how's the PUBLIC MOBILE signal connection in U.S anywhere in U.S and how's the data connection too thanks

MajorGeneral by Great Neighbour / Super Voisin
  • 365 Views
  • 3 replies
  • 0 Bravos

URGENT!!! REFUND FOR BEING OVERCHARGED

How do I go about getting a refund for being charge twice for my new subscription? I cannot get any help from the robot. There is an error message for every time it directs me to the link.

Resolved! Activation problem

@CS_Agent  nothing but trouble activation Trying to transfer a phone number from Koodo. Not prepaid. Got welcome email/payment went through, SIM is in phone. Phone says no service. Koodo doesn’t work anymore. Activation for full access prompt says it...

Timbill by Great Neighbour / Super Voisin
  • 474 Views
  • 3 replies
  • 0 Bravos

Resolved! New Account

 I switched from SaskTel to Public Mobile yesterday and transferred my existing number.  Over 8 hour wait and no service.  No talk or text.  Can receive text but can’t send text.  Is this normal?

Rivierra by Great Neighbour / Super Voisin
  • 521 Views
  • 5 replies
  • 0 Bravos

Resolved! How does rewards work when switching from 90 days to 30 days plan?

I was on the fall 2016 promo plan and my last payment was:$120 - $27 (rewards) = $93 for 90 days ( payment on Sep 26, 2022)I switched over to 40GB $15 plan on Dec 25, 2022 and paid:$40 - $9 (rewards) = $31 (payment on Dec 25, 2022)However, I am readi...

Brian251 by Great Neighbour / Super Voisin
  • 936 Views
  • 6 replies
  • 1 Bravos

Email to Text not working

This has been asked before. There doesn't seem to be a lot of tech support on the previous posts. I'm using xxxxxxxxxx@msg.telus.com and it WAS working before and I'd get a text from 999-999-9999. But the past couple of days it stopped working.I chec...

Al11 by Good Citizen / Bon Citoyen
  • 1588 Views
  • 17 replies
  • 0 Bravos

35$ 20gig 4G plan - Quebec Only

Hello, I am a resident of Gatineau, Quebec. I am daily crossing the river into Ottawa. I see that it includes "Quebec" only minutes. Does this mean I will be charged long distance for calling Ottawa numbers? Do I have Nation-Wide cellular coverage, o...

jessegr by Good Citizen / Bon Citoyen
  • 435 Views
  • 3 replies
  • 1 Bravos

Resolved! Payment

I paid and phone dropped s calls & data doesn’t work

GoldRonin by Great Neighbour / Super Voisin
  • 381 Views
  • 3 replies
  • 0 Bravos

Resolved! Redeem expire day

I redeemed my points to 2G data but it shows only for 60 days, is this the new thing for PM? is the add-on following same rule too?:(

Lhaha by Great Citizen / Super Citoyen
  • 540 Views
  • 5 replies
  • 1 Bravos

Resolved! It won't let me post a ticket

I need to cancel and get a refund it's said that my sim would be here in 2 business days and then said up to 7 days, I need cell access wayyyy before that

Allann by Great Neighbour / Super Voisin
  • 578 Views
  • 4 replies
  • 0 Bravos

Resolved! Wifi calling

Does public have wifi calling 

Truck128 by Good Citizen / Bon Citoyen
  • 648 Views
  • 7 replies
  • 0 Bravos

Resolved! International Call to France from Canada

I have International Calling minutes from several Christmas bonus' over past years (e.g..$0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US 167 Minutes Left) Still have minutes, but when I try calling France the call is refused by publi...

bloufawcett by Great Neighbour / Super Voisin
  • 979 Views
  • 6 replies
  • 0 Bravos

Location & Hotspot.

Has anyone ever had an problem with using their phone as Hotspot and location not detecting ? When I want to play online casinos from my iPad it can't verify location I've downloaded geolocation apps and browsers on my iPad and my phone and enabling ...

MyFave-212 by Great Neighbour / Super Voisin
  • 461 Views
  • 5 replies
  • 1 Bravos

Need OTP in email

Hii dear , I am out of Canada around 3 months. I have to pay for my public mobile , otherwise my number will permanently deactivated. But as I am out of Canada, I can’t logged in to my public mobile account because OTP is sending in my number. Previo...

Fahmidamazid by Great Neighbour / Super Voisin
  • 544 Views
  • 3 replies
  • 0 Bravos

puk code request

apparently my brother locked my esim and now i need a puk code to regain access to my account… can anyone help???

xv by Good Citizen / Bon Citoyen
  • 736 Views
  • 8 replies
  • 0 Bravos

How do I request new QR for eSim?

HiI have problem to activate the eSim  And I can’t login to my account because it keep send the code the new number thanks

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Barmod by Great Neighbour / Super Voisin
  • 449 Views
  • 3 replies
  • 0 Bravos
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