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Forum Posts

[NEW] Dropped Calls

Hello Community, We are aware that some of our subscribers are experiencing intermittent wireless service. We want you to know that our team is actively investigating this issue and is working around the clock to resolve this as quickly as possible. ...

Ck_PM by Public Mobile
  • 979 Views
  • 31 replies
  • 9 Bravos

[NEW] Scheduled Maintenance on June 16th

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: June 16 | 12:00 AM EST to 10:00 AM EST   or   June 15 | 9:00 PM PST to 7:00 AM P...

Ck_PM by Public Mobile
  • 241 Views
  • 4 replies
  • 0 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15435 Views
  • 118 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26597 Views
  • 184 replies
  • 26 Bravos

Resolved! Wrong data add on package purchased

Hello I meant to purchase US data package but purchased wrong add on- canada 1G data add on how can I request refund?? I would like to purchase US data add on... please help 

naomi_0729 by Good Citizen / Bon Citoyen
  • 281 Views
  • 2 replies
  • 0 Bravos

Resolved! Cant receive calls after porting from Bell

Its been over 48 hours since I signed up and ported from Bell, I responded Yes when i got the text asking for permission to port my number as soon as i got it. Im able to make calls but I cant receive them or send/receive sms messages. Ive tried subm...

Bobfrxst by Great Neighbour / Super Voisin
  • 916 Views
  • 7 replies
  • 0 Bravos

Resolved! Phone plans

Hello. My mother has passed away and I am trying to cancel her phone plan. I don't have password etc. Associated with account. How ddo get a hold of someone to deal with this? Thanks.

SharonHarms by Great Neighbour / Super Voisin
  • 421 Views
  • 5 replies
  • 0 Bravos

Resolved! Calls to UK

Can anyone tell me if the 1000 UK minutes add-on allows calls to both cell phone and landlines.   Thank you

BritinNB by Great Neighbour / Super Voisin
  • 634 Views
  • 9 replies
  • 0 Bravos

Move phone number from old to new phone

230215Continuing to be unable to get my 'Moto E6' toperform, I thought perhaps this phone is not supported.So, I moved the sim card to a newer 'Moto G Pure'.A phone which until now, has never had a Sim card.Now an attempted call indicated that the ph...

US roaming plan

Hii am seeing mixed messages if the us roaming plans works. My sons both use public mobile and I would like to add it on for them if it it’s actually work. 

JCorbett by Great Neighbour / Super Voisin
  • 8161 Views
  • 13 replies
  • 0 Bravos

"Referrals code" accounts came back

Hi @J_PM   The famous "Referrals code" accounts came back out this afternoon. They randomly bravoed different posts and some of my posts got their bravos too I want to make it clear that I have no connection with any of those accounts.  Please take n...

hTideGnow by Mayor / Maire
  • 615 Views
  • 4 replies
  • 6 Bravos

US calling

Hi, does the $30 add on cover calls from the US back to Canada? My wife is in the US and I put this on her phone but her phone won’t send a text or receive calls. Frustrated!

Steve393 by Good Citizen / Bon Citoyen
  • 781 Views
  • 19 replies
  • 1 Bravos

Resolved! Transferring number

How to transfer number if phone is broken and can’t receive texts to authorize 

jaleger by Great Neighbour / Super Voisin
  • 411 Views
  • 4 replies
  • 0 Bravos

Resolved! Incoming call

I join the Public Mobile on Feb.7/2023, but i do not get any incoming call. I call call out and send text, also i can receive text. My question is you ask my last provider about my port to transfer to you.

rajprem1976 by Great Neighbour / Super Voisin
  • 433 Views
  • 4 replies
  • 0 Bravos

Resolved! Not Receiving Call

Hello, Since I signed up and transfer this number 416-xxx-xxxx, no call is receiving.  Why I should pay fees without service? Please issue a credit for this service of the above number. Thank you Abul Edit by Dunkman: removed personal information

kashempm by Great Neighbour / Super Voisin
  • 413 Views
  • 5 replies
  • 0 Bravos

Resolved! Switching SIM

Hi, A friend of mine who is visiting has a plan with Public. I'm interested in switching services to Public. Is it possible to use their SIM card once they leave and migrate my phone number? Thanks!

pjhan by Great Neighbour / Super Voisin
  • 453 Views
  • 4 replies
  • 1 Bravos

Resolved! Call forwarding and text and find my iPhone

So if I have 3 iPhones iPhone 1 is momsiPhone 2 is dads iPhone 3 is mine   And these 3 iPhones have family sharing and find my iPhone enabled could I get a 4th iPhone and forward my calls and texts messages to it while leaving iPhone 3 (mine) at work...

Handy1 by Mayor / Maire
  • 1784 Views
  • 21 replies
  • 0 Bravos

Resolved! US add on data roaming

I purchased the $30 add-on for roaming in the US. I have been here 3 days now and it still is not working. Unable to make or receive calls or use data. Please advise.

rmm2 by Good Citizen / Bon Citoyen
  • 896 Views
  • 10 replies
  • 1 Bravos

Resolved! international minutes

I bought the add on with 300 international minutes and I am not able to call to Romania.Can you help me with this?

ionutandrei by Great Neighbour / Super Voisin
  • 417 Views
  • 4 replies
  • 0 Bravos

Plans and payment

I tried to change my plan and made payment for that, but my plan did not change. What can I do?

Som86 by Great Neighbour / Super Voisin
  • 246 Views
  • 4 replies
  • 1 Bravos

Resolved! How do I Transfer my account to a different person

I made an account to get my granddaughter a phone and a number while she was living with me. She has moved now and her caregivers need the account transferred into their name. How can we do that?

john37 by Great Neighbour / Super Voisin
  • 491 Views
  • 5 replies
  • 0 Bravos

Over charged?

I tried to change my plan and was charged more than it was. Is there a live agent I can speak too?  

Riahunny5 by Great Neighbour / Super Voisin
  • 851 Views
  • 18 replies
  • 2 Bravos

Resolved! Cancelling plan

I canceled my plan halfway through my billing cycle. Wondering if I still owe money? Do you pay for the month ahead or back dated? They locked me out of my account since canceling so I cannot check! 

Asheriff by Great Neighbour / Super Voisin
  • 584 Views
  • 9 replies
  • 1 Bravos

Resolved! Documents required

Hi, What are the documents required for getting a new SIM?

raghavneon by Great Neighbour / Super Voisin
  • 1885 Views
  • 10 replies
  • 0 Bravos

Phone

My phone is not working texting out and my texts just work once a while

CurtGuenther by Great Neighbour / Super Voisin
  • 399 Views
  • 8 replies
  • 1 Bravos

Resolved! reactivate service

my service probably expired how do i reactivate my same number?

shahsunny by Good Citizen / Bon Citoyen
  • 734 Views
  • 14 replies
  • 1 Bravos

Resolved! transfer cell number

the old number did not transfer i request a new number from publicmobile

jay-d by Great Neighbour / Super Voisin
  • 341 Views
  • 3 replies
  • 0 Bravos
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