Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
On December 2, when I sign into my account, it shows that I’ve used half of my data for the month. When I look at data usage in my account, it shows that I’ve only used 9 MB. What’s going on? Why don’t those numbers agree?
I signed up for the $25 plan a few years ago for the following monthly plan2g data1g bonus250 mb for prepayI have since earned 2 g holiday giveaway 2020, 5 g one time bonusI logged in today and found that all the above are missing.My $25 plan now con...
I wanna switch to the 15G/4G plan but the fine print says it is not eligible for the promos or offers. does that mean i lose my loyalty/refer a friend/auto pay rewards?
While registering it is giving me an error that not able to create password and i need my account number.
My plan was supposed to change this month, but it has not. I am supposed to have 15GB at 4G but right now I have 5GB at 3G. My data also says that I've used 4.5GB/5GB, but the monthly plan just begun 2 days ago so it is not possible. How do I fix thi...
I received this text message offer. I love free stuff! However, the bottom part about "free data with Public Points" has me a little worried. If I am not enrolled in the new points system, and I don't want to be, would accepting this offer automat...
Recently I changed my plan to upgrade to 4G and 15 GB of data. However, the web site was very slow. In short I made two payments of $40 and would like a refund of 1 if these payments.
I'm trying to create a Self Serve account. SIMon tells me that I need to create a ticket. The ticket only allows me to change my password or PIN, not create an account. Is it possible to talk to an actual person? If not, how do I create a self serve ...
Hi I don’t know my account email address how can I change that
I just got back from the USA and had purchased US roaming, calling and text 4 times. The service was terrible, with so many dropped and most not going through at all. At times, I was able to get my wife after 4 tries. Most incoming calls ended in har...
I lost my SIM card and I want to know where I could buy a new Sim card and still keep my current phone number?! Thank you!
I hit STOP on a texts offer by mistake. Could I please be added back to receive them?
What is the difference between these two. After all, they are both for 10 days, so what gives? NOTE: scratch that! I need glasses!
My phone started prompting to sign into network. I've rebooted, wiped the entire phone, reapplied APN settings with multiple more reboots, I've tried the sim in another phone that is working with public mobile APN's and when switching to this sim it ...
Hi, I recently redeemed 1GB data in November with 15pts and then subsequently received the free 1GB Holiday data. However, both of these data do not show up in my account as an add-on. Is this normal? How will I be able to know how much of the add-o...
hi I bought a SIM card and 2 public mobile vouchers and when I try to activate my SIM card online they won’t let me put my voucher in anywhere... please help
All plan options available to me do not explicitly state that my current unlimited US minutes will persist.
I've had nothing but problems with phone service. It says no network available after I purchase the roaming and 250 megs
I am writing for my husband..we were away and he purchased two blocks of roaming.We were not able to receive calls or call.Florida.Sarasota area.
someone help, quickly Can't sign in onlineNo help from retard SimonNo phone numbers to call What a joke. I just need to put in my new card number.
I was previously with Rogers, then switched to Public Mobile. I canceled my account a couple of months ago. When I tried to log back into my account it looked like it was deactivated because I had cancelled for more than 90 days. I would like to get...
I think that I possibly have an explanation as to the reason why some refer a friend submissions are not processed.The o is often confused and in haste typed -- is it always numeric or alpha and also case sensitive? I always treat the o as numeric bu...
There are calls listed in my usage history that I did not make. Also, my usage history shows 9 minutes of calls, but claims I made 22 minutes of calls. I have a 100 minute a month calling plan. Thank you for your help.
I paid $50.00 for my plan but it didn’t renew. It’s impossible to talk to someone over the phone and I’m trying to get a ticket but keeps saying my user name is not correct. I’ve been without my plan since paying 3 days ago. Hey please help
Can I use my Public Mobile sim card in my iPad for data use
Hi @I have activated my new sim4 days back and still i amnot seeing any signals. Also, i am not able to login to account as its says no user exist. I have already created the account during sim activation. Could you please help on this
I was charged twice the amount of 45.20 on November 13th. Can I please get my money back. Thank you
I see there are prizes back but they jacked most of them up to 2 points even though the reward points page still shows "Jackpot" as 1 point...I guess inflation leaks into even Public Points lol Either way I was looking at the terms and conditions and...
I have loaded $40 onto the account and when I hit "complete payment" I get this error: "Oops! Something went wrong, please try again later." My elderly mother-in law is on her way to the USA and when she lands in about 2 hours she will not be able t...
I have purchased the text, call and data plan add-on before coming to US. QUESTION: Does my calling feature cover calls to Canada?
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