Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

rewards points different account

when I try to see my wife's account rewards, it shows me mine even though I logged out and logged her in

Not receiving calls from landline numbers

I have used public mobile for more than a year now, but I still have problems receiving phone calls from landline numbers. From the cases I know, E.g. phone call from school office never reached me and I never get a missed call note. It didn't even d...

New subscription

Hi . I change my subscription to 50g in month, And it should have been activated today with the end of the previous period, but still the same plan as before has been activated for me.why!!?

4g not displayed on my phone.

Just curious. I subscribe to a 4g plan but my phone only shows “lte or 3g”. It’s an iPhone 11 that is currently updated. Anything I need to do or is this normal? Thanks in advance.

Can’t sign in

I lost my phone and got a new one and am trying to set it up again. I can’t sign in without the OTP sent to my lost phone. I can’t do anything unless I can change the phone number the recovery number goes to. Because to sign into my email to get it s...

Continuously network connection issues

I've been with public Mobile for a long time now. I'm suddenly have continuous network connection issues. Very bad reception and roaming where I didn't use to, with it on or off. I even swapped back to my old phone that used the same sim and having s...

Cannot sign in

When I open the app it says it's under maintenance for the past week and when I try to sign in on the website i get a error saying forbidden

Subscription not activated

Hi, I created an account for the first time but I go in loops on step 6 of activation. It says it wasn’t activated but my visa was charged.how do I connect/activate my eSIM

Resolved! esim trouble refund

I have been having lots of trouble with the esim not working on my phone and have had to buy another esim on June 24th and then today August 8th again when it stopped working. I'm wondering if it's possible to get refunded for these two esim purchase...

Porting number from Bell MTS

I'm going to sign up and transfer shortly from a Bell MTS account. To port my number should I use the account number that shows on the top of my BellMTS bill or should I use Mobility Bill Number that shows up on the mybell site? Or does it not matter...

Delete and Close my account

Hi,Can someone close and delete my account immediately without waiting 90 days?

Updating credit card information on the website.

Its not intuitive at all and the chat bot gives the wrong steps. It says there should be a button to manage payment info on the 'payment' tab but there is not.

Reps giving me different strings to set # of rings

Need to cancel

Hi I need to cancel my plan I have for my daughter how do I do this

coverage issue

I subscribed 4G plan. Can i get covered in a 5G zone or only work in a 4G area?

I changed my phone and now can't connect without sign in

HelloI changed my phone to another one, I forgot to transfer my esim to my new phone and now I can't sign in to the public mobile app because I can't received a SMS or even email on Google

Resolved! Refer a friend

I have signed up my friend and I don’t think we entered my reference code. Is there a way to verify? How do I add the reference code after they have activated?

Block a number

Can public mobile block a number

I paid for two subscriptions my mistake!

I paid for two plans when i only need the current for my one account- can I have one $52.50 payment made to credit or put towards my current bill please?

Resolved! Can't downgrade plan

On the PM homepage there's a plan for $23 @ 6GB data.When I log into my PM account to downgrade to this plan it doesn't show up.When I go to "Subscriptions & Addons" and click on "Change Subscription", the only plans that show up are all more expensi...

Resolved! Voucher "Trans Fee" @ Petro-Canada

I noticed that I am now being charged a "PC PIN TRANS FEE" of $1 when purchasing my vouchers on top of tax at Petro-Canada. Do other retailers that sell PM vouchers doing this or is it just Petro-Canada? What other locations in Alberta sells PM vouch...

Travel to Alaska

Do the US travel plans cover Alaska? We purchased one last year and we didn't have any cell service. We were on a cruise and in cities with ports of call

How to undo subscription plan

I got this text saying: Public Mobile here. We've got a great deal for you. Get a Canada-US subscription plan with 50GB of data at 5G speeds of up to 250mbps for only $39/month.Reply YES to get this limited time offer added to your account and will t...

USA-Canada Account

Just want to replay my experience with an account on PM which may help others.A few months back I switched to the $34 50GB USA-Canada account. I thought it was the best option for my short trip down south. Rather than the temporary roaming add-in opt...

Subscription change

I recently changed subscription from $25 plan to $19 which was available for selection.I had selected "change at renewal". The change did not take place upon renewal.Thank you for your response.

Phone Number Issue with Call/Text Display

Hello everyone,I'm reaching out for help regarding an issue with my phone number on my account. Currently, I have a "778" phone number listed as my primary contact number, and I would like to keep this number. However, when I call or text people, a "...

Resolved! Help, City Fone say PM entered wrong account # for port!

So, I entered my account # and added "00" before the number, as people said to do. I initiated the transfer at 11:51 am EST, it's now 3:05 pm and City Fone (Zoomer Wireless) says the # is still with them. I got a system error saying that a PM rep wil...

Resolved! How do I get actual support from Public Mobile?

Hi,I'm a new subscriber to Public Mobile and having trouble getting my service to work correctly. I have used the chat bot and submitted tickets, but the support agents have been unable or unwilling to help me solve my problem.Now I'm paying for a se...

Roaming

When I purchase roaming when I’m in the states, am I charge for the time? I’m on my phone or by the hour at once I open the roaming up.

Resolved! Transfer my number to Public Mobile

I have been a customer of Public Mobile since June 2024 and transferred my numbers. The transfer went through. But my former provider says the numbers have not been transferred and keep billing me. HELP!

Community

Forum Posts