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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2790 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17834 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 29038 Views
  • 184 replies
  • 27 Bravos

Resolved! Add-On Data

If I purchase a data add-on (e.g. $10 for 1 GB) to add to my $15 plan which has 250 MB of data, will the 250 MB be used up first and then the 1 GB of add-on data?  And is it the same with the calling minutes add-on (i.e. use up the monthly 100 outgoi...

Pat2023 by Good Citizen / Bon Citoyen
  • 433 Views
  • 4 replies
  • 0 Bravos

Resolved! Lost cell phone

So I lost my cell phone in Mexico yesterday on my way back home. Can I buy a new SIM card and cell phone and use my old cell number? Is that all I have to do?

Taiten03 by Great Neighbour / Super Voisin
  • 385 Views
  • 3 replies
  • 0 Bravos

Recent Public Mobile roaming experience in Maui, HI

Hi, I got back from Maui, HI.  Was there for 9 days and stayed in Kihei area. I bought the US Roaming 15-day add-on before I left.  When the plane landed in Maui, I turned off airplane mode.  It took about 1 or 2 minutes before my phone "roamed" to T...

Slothie by Good Citizen / Bon Citoyen
  • 1031 Views
  • 12 replies
  • 8 Bravos

Mobile data, hotspot

My phone data is Not working but it Does on hotspot with my tablet.Why not on my phone? It's android.What going on with that!?

e55meg by Good Citizen / Bon Citoyen
  • 395 Views
  • 5 replies
  • 0 Bravos

Resolved! Switching from Koodo and got charged twice

I've been trying to keep my current number from koodo but the directions go in circles, plus I got charged for a temporary number it said I needed to switch. I only want my current number so if anyone can help that'd be great, thanks

mjdsouza55 by Great Neighbour / Super Voisin
  • 621 Views
  • 3 replies
  • 0 Bravos

Loss of LTE

Hi I used to have lte on my phone each month now it’s been a while since I have no more lte. Can someone help me ? 

adibahjbili69 by Great Neighbour / Super Voisin
  • 297 Views
  • 3 replies
  • 0 Bravos

Resolved! Is a refund possible

I upgraded to a 4g plan for my Florida trip to get talk since my original plan was only 3G and Florida no longer had 3G. Talk was important to me and the main reason for upgrading and buying roaming talk and data. I was never able to make the talk ca...

edkust by Great Neighbour / Super Voisin
  • 427 Views
  • 3 replies
  • 0 Bravos

Purchase add on

I have purchased an add on  bundle for 3g of data, us roaming, talk, text . Transaction appears to be completed with receipt but does not give me the service? I have done this procedure multiple times, always says I am successful but do not receive t...

Bibbs265 by Great Neighbour / Super Voisin
  • 342 Views
  • 5 replies
  • 0 Bravos

Resolved! Email change pls

Hello, I would like to change my email for my account, please; your help is very appreciated. 

sjpryor by Great Neighbour / Super Voisin
  • 490 Views
  • 4 replies
  • 0 Bravos

online data remaining conflicts with cellphone data limit

I had accepted a new promo and received 20GB starting this new billing month. While my online account says I have 18.09GB data left, my cell says i have reached my max at 2.1GB and do not have data left. I have tried to turn off and on my phone but n...

Ctran266 by Good Citizen / Bon Citoyen
  • 1088 Views
  • 25 replies
  • 0 Bravos

Resolved! New SIM card

Hello, I never received my SIM card ordered on December 30th. How can I get one? Thank youorder 49155

Yvans by Great Neighbour / Super Voisin
  • 312 Views
  • 3 replies
  • 0 Bravos

Resolved! Reset self serve password

I have no access to my email to retrieve a code as my email requires a code as well via \SMS and you have shut my phone down without warning as the expiry date on my \cc is no good - please turn on service so \i can access my email to get a code so \...

ckalberlah by Great Neighbour / Super Voisin
  • 428 Views
  • 4 replies
  • 0 Bravos

I have to add +1 when I dial or it says number is not in service.

When I call numbers from my contacts, I get a recording saying the number I have reached is not in service. If I call the same number and add +1 it works. I have been using this phone and Sim card for years without issue. I have tried restarting my p...

HertzDonut by Great Neighbour / Super Voisin
  • 413 Views
  • 2 replies
  • 1 Bravos

Resolved! Which NETWORK TYPE is better for calls and battery?

We are using ZTE Cymbal 2, assume my question applies to all phone. Under NETWORK TYPE, we have following options1. "GSM/WCDMA/LTE" (factory default)2. "GSM/WCDMA auto"3. "WCDMA only"4.  “GSM only” Replies for my previous question on my phone problem...

Tahiti by Great Citizen / Super Citoyen
  • 791 Views
  • 8 replies
  • 0 Bravos

remove and reinsert sim to keep using

Hi Everyone, I keep getting the message “remove and reinsert sim to keep using….” On my iPhone. My wife gets it also. We were recently in Europe and both got local SIM cards. Upon our return to Canada, we put in our PM SIM cards. Everything works. Bu...

lfaber by Great Citizen / Super Citoyen
  • 8864 Views
  • 12 replies
  • 0 Bravos

Resolved! All incoming call go to voicemail

I switched to Public Mobile over a week ago and just found out that ALL incoming calls go directly to voice mail. When I check voice mail there is NOTHING there.So there is no trace of any incoming calls !!

PDaley by Great Neighbour / Super Voisin
  • 447 Views
  • 6 replies
  • 1 Bravos

Resolved! Changing payment date for plans

Hi,Currently I am charged on the 18th of each month for my plan.   Is there a way to change that to the first of each month?Thank you

momglfan by Great Neighbour / Super Voisin
  • 271 Views
  • 2 replies
  • 0 Bravos

US ROAMING

I activated US Roaming shows connected to LTE but not working

ouditlall by Good Citizen / Bon Citoyen
  • 653 Views
  • 12 replies
  • 0 Bravos

Voucher

Paid with a voucher and it says  suspended still why is that 

Dendevries by Good Citizen / Bon Citoyen
  • 629 Views
  • 11 replies
  • 0 Bravos

Resolved! PM is shutting down.

I was in Walmart today Mar 24 2023 and a family member said that a Walmart clerk in the electronics department told her that PM would be shut down by Sept and customers would need to find other providers. All she wanted was a new charging part when t...

DvAbCanEh by Great Citizen / Super Citoyen
  • 1103 Views
  • 15 replies
  • 0 Bravos

Resolved! 1 GB not in account?

I was emailed an offer to exchange points for 1 GB but I am not seeing it in my account balance? Where is it? Can you please help me?

chilejoy by Great Neighbour / Super Voisin
  • 308 Views
  • 2 replies
  • 0 Bravos

Long distance to the US

Can I make a call from Canada to the US with $30 add on text talk roam 3 ?  

5458 by Great Neighbour / Super Voisin
  • 608 Views
  • 5 replies
  • 0 Bravos

Rewards after suspension

Hi!I will be travelling for a month and wanted to defer my plan but there was no such option. So I plan to disable my pre-authorized payment for a month until I return to Canada. I have friend referral and other rewards on my plan. If I reactivate my...

ponnieandian by Great Neighbour / Super Voisin
  • 337 Views
  • 2 replies
  • 0 Bravos

Outgoing calls

I’m having trouble making calls. I have service and can make some calls but many of my regular contacts show as Call Failed. I reset my phone, toggled airplane mode and took out SIM card. I’m still unable to make outgoing calls… help?

McVick by Great Neighbour / Super Voisin
  • 498 Views
  • 6 replies
  • 0 Bravos
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