Community

Cant access account Email no longer accessible

I had to create a community account with my current email. I am trying to access my account but it keeps sending links to an email that can no longer be accessed as it had been closed due to hacking. I need to change my email for my account to my cur...

Is there any way to force RCS support on iOS18?

RCS support was a major thing that made me want to try out the iOS 18 beta, but I didn’t realize it was a carrier-by-carrier thing for support. Is there any way to activate it on a Public Mobile plan?

Number Porting - No Response From Previous Service Provider

Hi,I could really use some help. I'm currently with Rogers Mobility and I am attempting to switch to Public Mobile. I have set up my Public Mobile account, chose my plan, and have received my SIM. I attempted to activate my plan with Public Mobile by...

Subscription error

I completed a change in my plan last month, the payment was removed from my account today as scheduled, however my old plan is showing and my account is suspended.  Please advise nest steps.Thank you

Porting my existing phone number

I was out of Canada for about THREE and Half months. When trying to reconnect today, your site did not allow me to transfer (port) the number, despite the number being listed on my profile. The SIM did not activate with prompt saying it is NOT recogn...

Heading to Mexico

I currently have a USA/Can plan and am heading to Mexico for a week, I would like to use my phone as I do at home.. which add on do I purchase??

Picture texts

How do I get picture text on my OnePlus phone

ESIM question - Porting

Hello,     I ported my number from Freedom to Public (confirmed on the app) on Saturday. Whenever I disable the Freedom  SIM I do not receive calls/texts (mobile data works). And enabling both ESIM and physical Freedom SIM everything works. Question:...

Not received sim

Hellomy name is Leili Fallah and I placed my order 3the of July. no SIM card is received yetmy email address is***@*** 

Payments

Hi, why they charged me twice in June, I ordered the 50 Gig, and they charged me for the 3 Gig plan also

Moving from Virgin Mobile to Public Mobile

Hello, Could you please let me know what is the process to move from Virgin Mobile to Public Mobile? It's very important for me to keep my existing phone number, I have it for many years. Thanks!

US Add on

I am from Canada but going to the USA for vacation. What add on do I need to use my cell in the USA and not be charged crazy usage fees to use my phone?

account information

Hello.  I am having trouble getting into my online public mobile account for anything.  I cannot order another sim card or find out any information or send a ticket or change my address.  All I can do is look at the information. When I go to chat it ...

Car

Does PM offer a vehicle package 

UK roaming : I plan on travelling to UK for 10 days. Is there roaming package i could activate ?

 I plan on travelling to UK for 10 days. Is there roaming package i could activate for this duration ?There is a 500 mins international calls active in my account however i believe this is just from within canada, is that right ? 

New account. App says my account is fine. My phone isn't connecting

I ported from FIDO last night and confirmed via text that I wanted to port my phone number. This morning, the Public Mobile app shows my account is active (and the FIDO app says my acct is close). But on my phone, no cellular connection.How can I get...

Travel to US

I just purchased the 50GB Canada US plan. When I cross the border to the US, do I need to do anything like switching to a particular provider (ie. Verison, T-Mobile) or change any settings on my iphone?

Referral Bonus?

I have referred my wife and my rewards acknowledge that she used my referral code. How do I use this to save dollar each month?

Address change

Not working in profile. 

Reward change?. How to credit my bill each month

My iPhone 12 lost cellular settings

Hi,my cellular settings state: ‘set up cellular’ it looks like my phone forgot esim settings. When I scan the original email qr code, it says it cannot install and to contact my carrier. When I try to purchase a new Esim, the pay and install button i...