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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Anyone else having this issue??

So I signed my neighbor up yesterday with Public Mobile. She wanted the $34 x 90 day offer. When I signed her up it wasn't there. So I thought it expired. So I signed her up on the $50 plan. I'm looking today and the $34 x 90 is still available yet ...

Data Plan Not Working

I had purchased for my father's cell plan with Mobile the 90-day 90GB data plan. He is currently in hospital, very ill so he wanted to be able to chat with his family and friends via video. He previously had the monthly $15/mo. 100 mins / 250 mb plan...

Int'l calls to Netherlands not working suddenly

I call these numbers regularly, but now I get the message, "the number is not in service", which is in fact not the case.Is there anything happening that is preventing the calls from connecting to NL?

Broken phone with esim

Hello, I broke my phone this morning and I have a eSIM. How do we switch it to a different phone or order a new SIM card for a different phone? I cannot find the phone number anywhere to contact anyone. Could somebody please help me out as this is ve...

Cannot Change Plan to Limited Promotion

I cannot upgrade my plan to the currently offered $34/mo for 50GB 5G, the plan doesn't appear in the change list, meanwhile the plans fine print does not specify new subscribers only so it should be available.

didn't get the promo I paid for

Signed up for the 40$ for 60 gig and only received 40 gigs ...

Slow data speeds

Running Android 4G capable phone on 5G service.Speed tests show data is very slow: average 1 to 3 mbps (struggles to load web pages without multiple attempts)My city has full 5G and 4G coverage, what can I do to get better speeds?What speeds should I...

Is Picture Messaging included in U.S. $15 add on

I am planning on going to the U.S. later this month and would like to purchase a U.S. add on roaming package. I see there are only 2 add ons available. Does the $15 plan include picture messages along with texting or do you have to purchase data in...

Resolved! SIM card ordered on january 18th... long waiting time

Hello! I need help. I ordered a SIM card for a friend who wants to move to PM, since Jan 18th and we are still waiting. Can someone tell me what is going on? He is forced to continue with the same company because PM has not send the SIM card yet.

Referred my sister, issues

Referred my sister to PM, she never received her SIM card but got charged her monthly fee.... She cannot log into the PM website to speak to an agent (keep getting error message, tried it and I get the same error). She called Telus, they provided her...

esim not working

I got the data plan and paid for e-sim but unable to get it to work. Initially when I entered my phone's IMEI number it said its compatible.

Text messages

Why can’t I send text messages longer than 5 or 6 lines especially if they contain an icon?

how to update credit card information

How to update credit card information

US add-on for 3g plan

My son has a Pixel 5 phone with the $15 3g talk and text plan. We'll be travelling to the US (road trip to NYC) and I want to get an add-on, the 15-day talk and text plan. Will that work with his current plan? The information out there about the win...

Resolved! Help with access to old account and delete a number

I have two numbers registered with you guys.. The reason being was, I got locked out of my other number because my Visa expired and I didn’t change the information in time now the only way for me to pay that bill is by getting vouchers how can I acce...

Add-On Data usage error

On December 27 I purchased one GB of Add-On Data. My data history says I used 372.5 of my Add-On Data since Dec 27. Yet my Add-On Usage History shows that I have no Add-On data left. Please explain.

overcharge

Hi there I have a 15CAD plan but I have been charged twice a month for several times. Thanks ***@***

Talk Issues duing calls

Hello, I am having issues during phone conversations where the other person on the line says that my voice keeps cutting in and out. I'm using a brand new Iphone 12, is it possible that I need to update my Sim Card?

Travelling to Europe

Hello, I will be travelling to Dublin, Ireland and London, England in September. I wish to purchase a travel SIM before leaving Canada (not at the airport). Looking for recommendations on travel SIMs you have used. Please note that my phone does n...

Cancel data add on

How to cancel a data add on? I did not know that the validity is only for 30 days. Earlier it used to be unlimited days.

unable to reach customer service agent

I've spent hours trying to chat with live customer service agent to no avail.I adhered to plan but the calls don't go through.

Resolved! SIM card

its more than 10 working days already and I have not received neither any mail nor my SIM card. what's going on?

I’m not able to receive calls but can make them

Hey, I need help as I can’t receive phone calls. They are going straight to voicemail and not showing up on my phone. Do not disturb is turned off. I am trying to contact lawyers right now so it’s a huge problem for me as they might not leave a messa...

Resolved! It’s been 30 days and still can’t change my phone number.

I’ve changed my number 4 times last time because of long term harassment, I’ve been sent many harassment messages but I have dealt it with law enforcement and they have stopped but my 4 numbers were leaked and I need to change it one more time to jus...

Add ons

While in the US using the 15 day US roaming add on, am I able to call Canada for free?

Change Plan

Good morningI see public mobile have a $24/month plan for 4GB data at a 4G speed, unlimited canada-wide minutes and message plus unlimited international text and picture messaging. Can you please help me change my current plan to this promotion pla...

Number

Why am I getting a message saying that my number isn’t associated with my iPhone?

Restore service

How long do it take to restore service? I have been days now and still nothing.

Payment on Account

I have purchased a voucher to make a payment on MY ACCOUNT.The account payment section does not provide any means for a voucher payment.I called *611 twelve times. There is no provision at all to make a payment by way of voucher or credit card. It ...

Missing rewards points

Had not received any rewards points since signed up in September 2023. Please investigate! Thanks

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