Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
The only options are redeem voucher or add funds and no option to pay. The reason I want to pay early is even though we are set up for it to be paid automatically, it never goes through and I find out by learning that my phone isn’t working and freak...
@CS_Agent: I have not been receiving text messages from a number of people by they are receiving my messages.
I am looking for assistance as I have been told by You Mail (who we use for call forwarding) that I need to call Public Mobile and have them enable call forwarding feature again as it is currently not working. You Mail unable to assist as the problem...
My phone is suspended now and I want to unsupend it again. But there is no way to get the security code neither undo the two step authentication because I cant log in!. I can get an email for authentication but there is no option. Is there any way to...
Hello @CS_Agent ,I am an existing Public Mobile member. I had an android phone but recently I got gifted an iPhone 14 (bought from America) from a family member. It requires an eSIM activation code but I only have the physical SIM card. Is it possibl...
I've purchased the US roaming data package, and can see it on my account, but my data is not working south of the border. What can I do to get it running?
I have already enrolled for community years ago. And did use it often with an ID.I have not been able to do so.....but then I did not come into the community for quite some time. But I liked my old Id it was forcing me to choose another as they said...
Literally posted over 2 weeks ago about getting my old username merged with my new username. It has been a constant back and forth with support to complete this simple task. I think I've spoken to most of the customer service reps now. See the image ...
I'm currently on a $40/m / 15gb subscription. I also have many unused Add-ons collected for 4 years which are still unused completely. These include data / international minutes etc. My question is, If I switch to the currently available $39/20gb pla...
Hi, signed up for PM on Sunday, transferring a number from Sasktel. My Sasktel account has been closed but my new PM SIM is not working in my phone yet. Any ideas as to why?
I activated wrong add-on, I need Canada data instead of US 3gb data. How to change it?
Hi, for the past 4 years I've had a pm account thatc I was using with a ZTE cellular to cordless phone box as my home phone. I've decided to unsubscribe/cancel that account and upgrade my other PM account that I use for my smartphone. I'm just wonder...
Recently I looked to my bank account and I could saw that I've been paying twice each month since more than a year. Even the amount of both payments is different.I've contacted the chat and send a ticket with the problem, but nobody contacted me.This...
how do i cancel my account and credit my credit card - my service was never activated because of esim ploblems
@CS_Agent I applied my rewards to discounted from my monthly subscription fee. However, It charged the amount in full and also consumed the rewards. How to solve this?
I just received a new sim card for my daughters phone. Logged in, entered the sim, and now am at a page that says we noticed you have an active PM service and is sending the 6 digit code to a phone number that is not mine and does not give me the opt...
Hello, my 2GB promotion disappeared from my account recently. Where did it go?
Just signed up the new $39 plan this morning and have not yet activate the new plan on the phone through the app but after reading all the posts on the community already make me regretted signing up with public again. I got the plan with intention to...
@CS_Agent Have not been able to make or receive calls. my account is active, I have data, I have restarted my phone. I have tried airplane mode. Turning on/off airplane mode works sometimes. Then it stops working again
But it's not working. I refuse to pay again. The system gives me an XXX error when I try to submit a ticket. Can I have a working phone or my money back asap? I'm applying for work and cannot be without a phone at such a crucial time in life.
I have 250 mb of 3G of data left this month but I have 6 Gb of 2 G data left in addons. When the 3G is used up does it switch over to the 2 G. What's the difference?
I have a Pixel 7, which only came out in October 2022. It has e-SIM capability.But when trying to sign up with Public Mobile, the "Check eSIM" page indicates it's not compatible with Public Mobile's eSIM?Can someone confirm?
@CS_Agent i just switched from my android(Samsung) (regular sim card) device to an iPhone which is only compatible with e sim. how do i activate my e sim to my new iPhone?
I can't receive phone calls, only data. I've tried restarting numerous times.
Website requiring me to get a code to my phone number , to log into the website. I am trying to login to change the sim card number after phone was stolen. I need help. I have access to email but only option offered during login is to forget login...
I've been a customer of Public Mobile for 5 years and I use PM for all my 2-factor authentication. Recently I've been having to travel internationally frequently and have found that public mobile cannot receive SMS's while out of country. I am wonder...
In the past, whenever my plan renewed, I would get a couple of SMS from Public Mobile. The first would be a reminder that the payment was due soon, and the second would be a confirmation that the plan had been successfully renewed. I haven't receive...
HeyI forgot to put my friends referral code when doing the activation process. Can someone please help me? The referral code is XXXXXX.
Everytime I try to sign into my account, no matter the device, no matter the wifi network, no matter the browser type, no matter if I've cleared my entire browsing data, use incognito mode, whatever you're about to say I've tried, it says unauthorize...
I set up my new public mobile account and asked them to port over my phone number with phonebox (rogers network). That process went okay. I contacted phonebox and told them I'd like to port out my number. I'm wondering if any former phonebox customer...
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