Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do you get a refund from being overcharged?
After recent changes i had to change my password. now i forgot it and I have new email address. I cant reset my password and log in to my account. I need roaming plan for USA ASAP.Please help
My son lost his SIM card. And he didn't has eversafe ID, so couldn't login in his account. How can we report the lost and get a new SIM card. Many thanks.
How do I report my phone/sim as lost?
I have auto deposit set up but every month it took my money from my credit card but never applied to the account. It leaves a credit on the subscription and I had to login to release the credit back to the account in order for me to continue to get t...
Waited well past 5 hours. Phone still not activated. We code didn’t work. Don’t have the info to input manually Sm-Dp & addressconfirmation codeaccess code
Hi!Does anyone with this phone get 5G working with Public Mobile?
Hiwhen I registered with public mobile, I activated the account but accidently clicked twice on payment. My dedit card was charged twice and the overpayment was not transferred to my account.Can I cet help with this issue?
I am facing couple of issues, cN a customer service call me back?
Hello CS_AgentI will be getting a phone plan through my company so I need to place a note on my account to approve the number to be ported over to my employer. How do I do this? I tried to figure this out with chatbot but kept running into a 404 erro...
If I have a phone forwarded to my PM number and I am in the U.S., does that phone occur long distance changes, even though my number is registered in Canada?
Today was using my cell, hung up from one call, tried to make another, 6 hours later I'm here still with zero service, I'm disgusted
Just opened acct. Waiting for sim to activate. Once that's done when do I change my cell number. Just moved to ab from ont
Hi all,I'm looking to port in 2 numbers, a primary and secondary.I understand I'll need 2 accounts.Should I port in the secondary line first? Or the primary? Does it matter?
Since the system changed I can't log in to my old community profile and it made me create this one. How do I get my old profile back? I've tried everything and couldn't login even though it said it exists when I tried to recreate using the same nickn...
Seeing as we no longer have a compatibility checker. Would anyone happen to know if the Samsung A54 5g or A53 versions will work on public networks without issues? I'm purchasing brand new from a shop and want to make sure before I buy either of thes...
I signed up online for your 60gb plan and downloaded a esim to my phone. Since day one when you call or text my number my phone would never ring. If you called it some lady with an India accent would answer saying this number was hers. It's also tel...
Hi @DeePete how did you solve the problem? I'm experiencing exactly the same issue, credit card is valid, but it says that my registration has expired and won't let me pay (same error message as you). Thanks!
Hi! I recently lost my phone- I've bought a new phone and have a new public mobile sim card. How do I get started with my new phone if I want to stick with my current plan and phone number?Thanks!P.S I haven't canceled my current plan or reported the...
I am new to public.I received my SIM in the mail today.I got confused with the setup and synched my SIM to another email account. (It's a long story why I have 2)However the SIM is synched to not the account I paid 3 months for.Please help me I canno...
Ordered a sim card 7 days ago but until now have not received yet. How many days still to wait?
I can’t login to the app with the email code it keeps saying it’s wrong
Why all these "new activation only" plans? Not cool PM. I remember you used to be cool.
ported my number however public mobile sim inserted and no network shows up. tried to power off and restart my phone too. what should I do?
What settings to get pictures or send pictures..I get txt messages.Is there a setting to change??Or is it public mobile data not working correctly
Hello,Since I have used an other SIM card than the PM's in Europe and I returned to Canada I am getting this message (see below). I tried Apple CS and it was suggested to contact my provider.Please advise.The phone is an iPhone 6S.
Hello all, I have 500 international minutes bonus. However when I call it says I cant take this call. Thanks
Can you please tell me if I can get an add-on for Mexico and if so how much and what does it cover?
Hi, I'm trying to update my credit card information. but when they send me a verification code, they are sending for a different number that ends with ******427My phone ends with ***4251So I'm not able to access
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