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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24324 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 35785 Views
  • 185 replies
  • 27 Bravos

Iphone inbound calls intermittently failing

my wife's Iphone 12 mini (IOS 16.5 )  recently started having problems with some inbound phone numbers connecting but then dropping with 'Call Failed'Not all numbers have this issue .....texts work fine and most inbound calls work Any pointers as to ...

GeorgeO by Good Citizen / Bon Citoyen
  • 549 Views
  • 4 replies
  • 0 Bravos

Out of minutes on a unlimited calling plan

I have had this happen a few times where I can't make any calls due to being out of minutes but I have an unlimited plan and I am not making any calls outside of my province. Getting really tired of the issues with Public Mobile. Anyone know a soluti...

1 year of usage history

Is there any way to request a year of usage history? I have to go to court and require this and see that we only have the option to look back 90 days.

Teddie80 by Great Neighbour / Super Voisin
  • 411 Views
  • 5 replies
  • 0 Bravos

Number transfer

Good evening I did a number transfer yesterday and I'm still not able to receive calls

Jac1977 by Great Neighbour / Super Voisin
  • 432 Views
  • 4 replies
  • 0 Bravos

eSIM not working

I just subscribed and I received an error message saying there was a problem with the eSIM. I have no service or data. I tried to submit a ticket but got an error message. I can’t find an article that answers this and unable to contact support. 

CarrieLumsden by Great Neighbour / Super Voisin
  • 768 Views
  • 4 replies
  • 0 Bravos

Porting out request rejected

Hi @CS_Agent I have been trying to port out my public mobile number to italkbb. They submitted the request a few times, every time they were rejected. They told me I was supposed to get a text to approve the transfer, but I never got it. Plylet me kn...

Lisagg by Good Citizen / Bon Citoyen
  • 934 Views
  • 9 replies
  • 2 Bravos

New plan

 Hello. Can you please verify if I will get 90GB for 3 months?  how long do I get the extra +15GB?

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dylalee by Great Neighbour / Super Voisin
  • 832 Views
  • 8 replies
  • 0 Bravos

Customer service

I need to speak with customer service.  I have questions to ask before signing up with public mobile and internet.When I call them, I have to enter my public mobile phone number and I don't have one because I don't have an account with them yet.Can a...

Wee1 by Great Neighbour / Super Voisin
  • 476 Views
  • 6 replies
  • 0 Bravos

Resolved! Porting out from Public Mobile

Hey Public Mobile,I'm trying to port out of my public mobile account and it's not getting approved. My account is active, I'm replying Yes to the port request message. How can I reach out to a human being to find out the reason you are holding me bac...

po_thepanda by Great Neighbour / Super Voisin
  • 554 Views
  • 4 replies
  • 0 Bravos

Two services.. both garbagbe

Hi, Can't login to or contact you to ask for help because you give phone services but can't even afford a phone yourself.  Odd eh that people trust you to use you when you don't even have a phone.  So two phones.. Can't login to my account as it want...

PMISGARBAGE by Great Neighbour / Super Voisin
  • 682 Views
  • 8 replies
  • 0 Bravos

iphone SD has outbound calls failure

iphone can receive calls and text.I get a failure notification when trying to make outbound call.I have tried a factory reset without success 

calude1 by Great Neighbour / Super Voisin
  • 279 Views
  • 2 replies
  • 0 Bravos

Resolved! Link for messaging Public Customer Service reps

Hello,Can someone please provide me with the link that permits us to message customer service reps as early as possible? I have a couple of pressing questions for them. Thanks.  

ellsy2 by Great Neighbour / Super Voisin
  • 575 Views
  • 4 replies
  • 0 Bravos

$39/month with a 90-day subscription

I am unable to see that promotion once I sign in into my account. It is showing me default $45/month 15GB+15GB and not 90-day subscription on this plan.I want to change my subscription before it expires.Please help.

tanishqbhatia by Good Citizen / Bon Citoyen
  • 2438 Views
  • 37 replies
  • 0 Bravos

Subscription Plan

Hello,Been a Public Mobile customer for a couple years and an am interested in ungrading my plan. I'm looking at the 4G 44/Month plan and noticed if I sign up for a 90 day plan it goes down to $39/month. I'm wondering if I keep that plan going indefi...

Jcroteau1 by Great Neighbour / Super Voisin
  • 633 Views
  • 6 replies
  • 0 Bravos

Double payment

Due to some technical issues, I have been charged twice for my current plan. Please help me get a refund for duplicate transaction. 

Kussh by Great Neighbour / Super Voisin
  • 482 Views
  • 4 replies
  • 0 Bravos

Pause accounts

I left Canada for summer vacation, and my acc is set to auto-pay. My you kindly help me pause my account and save my number? I’ve Ben using that acc for more than 3 years, it’s really important for me, it connected to all my other accounts in Canada....

isvivvii by Great Neighbour / Super Voisin
  • 819 Views
  • 10 replies
  • 0 Bravos

Sim didn't arrive

@CS_Agent I bought a Sim and it was charged but never arrived. I have the charges in my credit card but not even an email with confirmation. I need the Sim 

Nadi84 by Great Neighbour / Super Voisin
  • 690 Views
  • 6 replies
  • 0 Bravos

Badges

I just earned a badge. What dose this mean?

Grandkids by Good Citizen / Bon Citoyen
  • 467 Views
  • 4 replies
  • 0 Bravos

I cant sumbit a ticket via contact us in chat bot

Is that a known issue? I have a number expired because of credit card issue. but when i try to log in, i need the verification code, which my expired number cant receive. And I am supposed to log in to submit a ticket to solve my problem of I cant lo...

Jel by Great Neighbour / Super Voisin
  • 296 Views
  • 2 replies
  • 0 Bravos

Why are calls fading in and out

Calls on iPhone 13 are fading in and out to the point where the call can’t be completed. Have hard reset and toggled airplane mode on and off. It’s worse on 5g.  This has been going on for 2 or 3 weeks and has progressively gotten worse.  

Jay0 by Great Neighbour / Super Voisin
  • 448 Views
  • 2 replies
  • 0 Bravos

ESIM activation

I just activated a new subscription with an ESIM and during the activation, i got an error. Now i can't find a new QR code or i don't know what details to input manually to retry.  Everything has already been charged to my card. 

Beth1026 by Great Neighbour / Super Voisin
  • 556 Views
  • 5 replies
  • 1 Bravos

Login issues

Im having problems logging into my account .It keeps saying my phone # is not in the system i have had this # for a few years .  i can not make a payment until i can get into my account 

brummie by Great Neighbour / Super Voisin
  • 333 Views
  • 3 replies
  • 0 Bravos

Resolved! My old badges

With all the new changes to public mobile, does that mean I lost all my old badges and points that I hadn't used up until now?  I had to make a new community account as well!

Anonymous by Not applicable
  • 477 Views
  • 5 replies
  • 3 Bravos

Resolved! Family lost their sim card in Amsterdam

What's the best measure to take when you lose a sim card and you don't want to lose your number? Just cancel it and order a new SIM card and activate with the same number?Let me know! Thanks in advance everyone!

Anonymous by Not applicable
  • 779 Views
  • 5 replies
  • 0 Bravos

Cancel the sim-card

Good afternoon,I bought a $40 SIM card for my mother-in-law who flew to Canada for a month so that she could use calls and the Internet.Yesterday she flew out of Canada and took her SIM card with her.Now I can’t log into my account to disable her con...

DenisChe by Great Neighbour / Super Voisin
  • 439 Views
  • 4 replies
  • 1 Bravos

Unsuccessful activation

I am a new customer who just switched a couple of days ago. Says I am not on a Network, can't receive or sent texts or calls. I am transferring my old phone number and responded within the 90 minutes to confirm that I switched to public mobile. I res...

Dianag54 by Great Neighbour / Super Voisin
  • 508 Views
  • 5 replies
  • 0 Bravos
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