Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! The base plan of $15 no longer available?

Hi there,I'm currently on the $20 - 5 GB Data at 3G Speed plan, following an invitation to upgrade from PM. Now when I click on the "Change Subscription" link, the base plan of $15/30 days is no longer available.Also before logging in, there is a $23...

$19 - 1GB still there for existing?

I checked today and seems the $19-1GB plan is not goneWas it just me? or everyone?

5% Points-Back

I sent private message to agent and am waiting for reply.I have $19 plan and should get 0.95 points-back every 30 days.However, the last two months, I only received 0.45 and 0.20 points-back respectively.

How to change the ordered extra service?

I ordered extra data service by using rewards, not used yet, just realize that is for US data roaming, not for Canada data service, how to change it to Canada data service?

Transfer Account

Hi, I opened a public mobile account 4 years ago for my daughter under my name, now she turned 18 years old and she is going to university, can I transfer the account to her name so she can manage it her way?Thank you

Resolved! plan question

I am looking at switching my Granddaughter over to Public. We currently pay every 3 months and get a reducion on our monthly plan. Does the 5G $34.00 have a similar option?

Resolved! Can't Login. Can't Pay. No Service.

I am perpetually locked out of my account. I wait one hour and it still says I am locked out. Then my email inbox is filling up with a bunch of everafe notifications everytime I login saying to wait 60 minutes...I missed a payment and now I don't ha...

eSim

How do I install an eSIM without another device to download the QR code

Changing plan

I'm a new subscriber. I purchased to the plan with 50G for US and Canada. Right from the beginning I had problems to transfer my number to Pubic mobile network. Thanks to Marius (Agent) I got my number but I never could connect to data. Still not co...

Resolved! Phone number over ridden while I tried to add second number in same account

Hello,I ported 2 numbers into this account. First number ending with 3616 ported from Telus successfully. Then I tried to port another number into same Public mobile account. When I selected the option - transfer number it did port my second number b...

activation account

my account is on hold how to resubscribe

Resolved! Assistance required to transfer account to new phone from lost or stolen device.

Hello,I have lost my phone. I am unable to login to my Public Mobile account as I do not have my phone for two factor authentication. I have created a new e-mail so that I can log in and get a CSA to assist me in1. marking my lost phone as lost.2....

Resolved! Re: Account wont use my 2G one-time data bonus add-on

Hi, I have a problem related to this issue.I'm camping and used up my account data so was hoping my service would automatically switch to one of the many bonus add-ons on my account. It didn't, so I've appreciated the comments here and followed the i...

Add-Ons

I started a new plan at the beginning of June. I am now trying to download/activate the rain that was supposed to be included. So far I have only found an option to buy the eSIM?

Txt needs data enabled?

Hi, not sure what has changed, but now i either need a WiFi connection or have Data enabled to receive txts.What has changed??If I disable data, which I normally have off, and am out of range for wifi, I can not receive txts or get notified of txts.I...

My payment went up from 20.70 dollars to 28,70 dollars

Hello.Can someone call me from support team and help me.My phone number is xx-xxx-xxxx. I just want to have like before my bill 20,70$.Please help me.Thank youEdit: Personal information redacted by wiil13am. Please do not post personal information ...

Purchased a new plan but did not enter referral code.

Hi I purchased a plan without entering the referral code. My Sim is still being shipped, can I still add the referral code to my account?

My Account Activation

When I had set up my SIM activation last year, I was having trouble setting up the online account with the new Ever ID roll out. So I have not had an online account for the past year - now I am trying to set it up and it's making me activate a new s...

credit card

My balance ran out on my phone and I was not able to renew it right away. It has been 1 month. I went onto my account last week to make a payment. My credit card has since expired so I went into the payment page of my portal to add funds and update...

Unable to activate my account

My account was not activated after payment is made. I am paying on both accounts now. Please assist.

Esim

My esim is not working when initiating the service on my S20+

Resolved! $22/6GB

Hi,Just wondering if someone could change me to the $22/6GB plan. It was offered to me a few weeks ago and didn’t say yes in time.Thanks

Activation sim-card

Hello, we are find tó activate my husband's account. Please, help us. xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxxxxxPlan 40 GB, unlimited Canadian minutes -29$I will be very grateful for your help!I can't find my previous ticket. There I told you that we cou...

The "REVIEW AND PAY" part of the subscription process don't allow me to add my "Billing Information"

Hi there, I tried to create a new subscription and when I get to the REVIEW AND PAY part of the subscription process, I'm not allowed to add my Billing Information. I cannot select the field Card Number, Expiration Date or CVV to fill them. Strangely...

Points

I cant see how much points I earned

lost phone number

Lost phone number because account was put on hold little over 90 days. I would like to get my same number reactivated as I have had it for a very long time. Please help.

International Call minutes

I purchased 300 international call minutes and have gone to use them and it's telling me to purchase more to complete the call. When I check my account it shows 300 international call minutes are on there. Need to know why it doesn't work.

Plans not available to current customers

I was shopping for a new plan for my daughter and saw a plan that would work better for me. When I went into my account, that plan is not available as an option. Why are new customers getting better plans that are not an option for current customer...

LTE not working across multiple devices and locations.

I have a galaxy note 8, and I know someone else with one two. We both use public mobile, and we both have the same problem: LTE doesn't work. I just got a new phone, and tried the sim in it as well, but I got the same result. Both phones show being c...

Long distance rates

What is rate for phoning Latvia (country code 371) from Canada

Community

Forum Posts