Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I am on basic plan and my plan got renewd after a month as I have given credit card to deduct money automatically. I can see the data appear on my account as well as the talk usage but when I try to make a call from my phone, it says that my minut...
Just purchased a subscription and want to activate my account. I can't use the app
I've had data removed from my account. I had 2gb, now I only have 1gb
Hi im trying to change my address but it wont let me change anything is just greyed out every time
I bought data about some days ago and I still don’t have data and it has already been paid for, what should I do?
I have discarded an old SIM card for my account.Now I can't login to the Public Mobile Self Server without an SMS verification to an old number.Should I create a new account with another email?
My son lost his phone and of course the sim card was in the phone right. I cannot log into his phone because it's at the bottom of a lake!Do I:1) cancel his current PM plan? This requires me to have his phone, which I do not.2) call my credit card ...
Can I re register an old SIM card that I had used in the past?
Hello,I've been outside of the country for a couple of years, and I had a Public Mobile number previously. I've paying a low monthly plan to keep my phone number active, but the sim card is not working anymore. Also, I never created an online account...
My iPhone XR ends a phone call when I get a text in at the same time. Does anyone else have this issue?I’m on speakerphone when this happens.
I would like to know why the Canada-US plan which allows calls, data, texting while in both Canada and the US is only available to Quebec? Freedom Mobile offers more or less the same plan across Canada, why is yours only offered to Quebec??
Ok, i live in Vancouver er, B.C. & all of sudden I can't call my friend, who I call ALL THE TIME. She lives UP THE STREET. Now it's saying I don't have US Roaming. Help edited by computergeek541: inappropriate language removed
samething. android 10 everytime i restart my phone, i get the amber alert.i took out sim, didnt workchanged amber alert setting off/on didnt workacknowledged alert didnt workswitched to 3g from lte. worked but i shouldnt have to change networksswitch...
Could the customer support agent call me back for a refund for a recent payment in mistake? Thank you.
I was indeed charged twice through auto -pay on the same day , double charged a week ago! Been trying to submit a ticket everyday, when I go to submit a ticket to try to talk to a real person it says " this service is unavailable" feeling scammed !...
Hi i need help to transfer number to public mobilei also has one number is public mobile number, but i need refer my another number from fido to you. i just did login my public mobile account, from profile choose transfer number and put the number wa...
Everything on my plan is working as expected, except I can not make calls and my phone will not accept calls. I put my SIM card in a new phone and the same thing happens with that phone. Would a new SIM card fix this issue?
Hello EveryoneWhere do I find details about my plan on my account? I only see "calling features" about my plan. Nothing about data, texting or minutes.
Since switching my plan to the 4G plan, I’ve noticed that my internet is incredibly slow. I typically only have one bar of service, at best it’s two, so I end up switching back to 3G because it’s a bit faster. Is anyone else having this issue? I’ve t...
Summary log of my incomplete PM activation after 4 weeks in dealing with PM CS agents1. Problem identified by PM engineers.2. CS agent offered 1 of 2 options.3. Option 1 selected and confirmed fixed July 74. ID verification every 3 days even to foll...
Hello I followed all the instructions to change my home adress, I really need to do it but it doesn't change, it says invalid, I have tried just with postal code, with the city, the street, all the combinations and it doesn't work. I don't like publi...
What’s with the LTE speed? It’s so slow. 2.78 Mbps?…Meanwhile my wife’s phone with F**o is much more reasonable at 71 Mbps
I am trying to pay with a US Credit Card, but it does not accept a US zip code. How do I pay?
Error XXX
Anytime I get a call or try to make a call that is toll free - it stops and says call failed. I need to get ahold of a government agency and cannot because of this. I have tried other toll free numbers to ensure that it is not the government systems ...
Hi, I recently subscribed to the $50 40GB Canada-US plan and its supposed to be 4G but my phone shows that it's on H+. I tried going through the troubleshooting of Airplane mode toggle but that doesn't fix it. I tried the Network Reset and that only ...
My call waitting is not working can someone please help me
@CS_Agent I have a number that was deactivated in February 2023. Can I reactivate the same number again? I am okay to purchase a new SIM card and reactivate it.
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