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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

transfer problem

SIM card did not arrive

Hello, I purchased a SIM card on Nov 20 and it's now Dec 8 and it has not arrived. The help chat says I have to submit a ticket to resolve this. How to I submit a ticket?

new sign in,

hi I just signed in a new family member to PM,over the weekend, porting in from landline takes longer I heard(so far nothing yet), but the charging cycle already started immediately, no refer point (1dollar) and $10 received yet

Data. Usage

My account renewed on December the 6th of December the 7th my data was already used up how does that happen

Payment on Account

Hello, I signed up for a new promo to be applied to my account on the renewal. My payment went through last night and the amount charged to my credit card was higher than it was supposed to be. New policy was supposed to be $35. Also I referred a fr...

Phone Deactivated

Hello Public Mobile, I have direct withdraw and there is money available to withdraw to continue with the service and now my phone is deactivated. I called *611 to get it fixed however I will not use my CC since i already have funds in the account f...

Can't Claim Holiday Offer

I received a text saying I could receive 2GB of data + 500 free intl. minutes. When I tried to claim it, it said that my account wasn't active. I checked my account page online, and it said my account is active. I had no issues with claiming the firs...

Resolved! keeping my old phone number

Hi, I lost my phone and I have purchased a new sim card. I want to keep my old phone number. How do I switch or change the new phone number to my old phone number?Thank youRachel

Can’t access my sons account

We can’t seem to access my sons account to make a payment it keeps telling me the email or password is wrong

Resolved! How can I upgrade my account?

I am unable to see any option to pick a new plan to upgrade my account. I am unable to find a human to talk to and Simon is useless. The instructions Simon gives does not work. This is a crazy difficult site to navigate. Please tell me how to talk t...

Resolved! Where do I see promotional data add-ons that were added to my account

Ever since they updated the website I have a hard time finding certain things lol. I received my free holiday data add-on, however I can't seem to find where I can check how much of that promotional data I have left. I clicked on "plan & add-ons" bu...

Resolved! refer a friend

How do I refer a friend

Resolved! I’m using data but it’s not coming from my new 15GB plan

I changed my account Nov 23 to the 15GB $40 plan. The reason I selected that plan was that I had to temporarily move to another location without Wifi, and I wanted to use my cellphone data for internet access. With 15 GB I should have enough data ...

New to PM and getting started

My account is activated. I have been using my (Alzheimer's) partner's phone, and now have my own. Both have the same email address. Requested retaining my home phone number, but then changed my mind. Now I need PM to issue a new phone number. Logon s...

Resolved! Plan renewal and promotion

I need to renew my plan with a good promotion

Voicemail

Hello, my phone does not show me a badge or (red dot) that someone left a voicemail. So i have no idea if i received a voicemail ever, no indications at all.

Resolved! Talk to a moderator

I would like to be put back on the promotional text list please.

Resolved! Area Code

New customer here. Trying to get the area code (604) for Vancouver but all I am offered is (236) and (672). How can I speak to customer service to get that area code? I have already tried changing the number several times using the pull down menus an...

Resolved! 500 int'l long distance minutes

Do I have to do something to use the int'l minutes or does it happen automatically?

Resolved! can not access my account because email address is for work

I can't send or receive phone calls. Recording is saying "account suspended because of non payment". My account is automatic withdrawal and has been at least for one year or more.

Resolved! Voice mailbox

I have a question please :How can I set up my voice mailbox ?

Items on my account

I am presently out of Canada and my phone is turned off. I did turn it back on to be able to access the bonus offer that was offered of 2 GB data and 500 minutes international calling. With me being on Wifi it appeared to work and Public confirmed ...

Account says I have 20GB of unused data but…

My Account says I have 20GB of unused data but I am unable to connect to the internet unless I am on wifi. Help please?!

Resolved! Don’t have access to email

Hello, I am trying to log into my My Account page, but I do not have access to my email anymore (lost it). Can someone help me regain access please. Thanks

Resolved! Sprit of the season

If I don't receive message of seasonal spirit, how can I get the bonus offer of 2G data and 500 mins of LD?

sim card

why i dont have network on my sim card suddently? where can i contact public mobile

Resolved! SIM 1 not provisioned help?

I've tried to reset registered networks, airplane mode, etc but to no avail. I did port my old area coded number if that could be a cause? Should I order a new sim?

Resolved! Password reset

I cannot reset my password on my account as the security code does not come to my email address. Can anyone assist, please?

Resolved! SIM card

How many days will take after you order a SIM card online to receive it?

Problems Accessing my account information

I have a change in my credit card, but currently I cannot access my account to make the changes necessary. Is the site down for maintenance? and if so....how long will it be down? I need to make these changes before the 10th.

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