Travelling in the us and phone quit working..

[Leahehillman]

My daughter is travelling in the us -we added on the us roaming plan - and it worked for the first 10 days. Then just quit working- she can not call or text. This is a screenshot of her account - the numbers don’t make sense to me? 

 

[softech]

@Leahehillman

> she can not  call or text 

what phone she has?? if she has a phone that is not whitelisted by PM, she will have to use the T-Mobile 2G network.  Try manually connect to T-Mobile and change the network. mode to 2G or GSM only and see if it works 

[EB0]

@Leahehillman 

Use the chatbot link to create a ticket for CSA

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

[BKNS27]

@Leahehillman 

Double check to see if Roaming and VoLTE (voice over LTE) are enabled and to manually connect to AT&T or T-Mobile and reboot your phone by powering off then back on.