Travelling in the us and phone quit working..

[Leahehillman]

My daughter is travelling in the us -we added on the us roaming plan - and it worked for the first 10 days. Then just quit working- she can not call or text. This is a screenshot of her account - the numbers don’t make sense to me? 

 

[BKNS27]

@Leahehillman 

Double check to see if Roaming and VoLTE (voice over LTE) are enabled and to manually connect to AT&T or T-Mobile and reboot your phone by powering off then back on.