No internet

[ilincawong]

Hi there

My phone is not receiving any messages while away from my wifi therefore the public mobile internet is not working when away from wifi. 

please help. 

[ilincawong]

I have iPhone 15 plus and again today all messages didn’t come through until I was on my wifi. 

[ilincawong]

Thank you so much. 

[ilincawong]

Thank you for letting me know. 🙂

[Chalupa_Batman]

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@ilincawong wrote:

Hi there

My phone is not receiving any messages while away from my wifi therefore the public mobile internet is not working when away from wifi. 

please help. 

---

Hey @ilincawong 

If it's an iPhone, for some reason after I upgraded to iOS 18.1 last night, it turned off my data. I just toggled it back on. 

[hTideGnow]

hi @ilincawong 

what phone you have?

voice call work?

did you try reboot the phone? Reset all networks?

any other phone to test the sim card?

[Handy1]

@ilincawong  Make sure you have cellular data turned on in phone settings and reboot the device or reset network settings see if that helps also ensure your APN setting are correct 

APN settings

• Name: Public Mobile
• APN: sp.mb.com
• MMSC proxy: mmscproxy.mobility.ca
• MMSC: http://aliasredirect.net/proxy/mb/mmsc
• MMS port: 8799
• MCC: 302
• MNC: 220