Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
For those looking to save a coupla bucks on a 90 day plan, there appears to be a few of them available now.
Please cancel phone number ###-###-#### . I have two lines and only need one. The gmail on file does not exist anymore. Please send all information to the_ ****@**** Thank you
Please help me.
I have the same issue today. Please send me the PM Porting team number
Please give me email to ceo s office for public .HE needs to know how much business they are loosing because of the horrible AI bots running the account and payment system. I have been 2+months and hours and hours trying to give my new credit card nu...
Hi my phone is not compatible with ESIM so I can’t finish my setup of public mobile subscription, called different people and been on hold 2 hours no support . What is the proper step to fix the issue or get refund , since I can’t setup the service I...
I’m trying to create an account with Public using my son’s existing phone number, but he is on my account with Telus. Will cancelling his number affect my account (same account - different phone number)
I have been getting double messages in group chats and anytime I get a picture text from anyone it puts it into a new chat. I noticed that the phone number attached to the sim in my phone is not the number I use. I am wondering how to change the phon...
Either previous provider had incorrect IMEI on file or I typed a number in wrong. Am supposed to be waiting for someone to contact me to resolve issue… no one contacted me. What can I do to expedite this process?@CS_Agent
Hi there,I'm considering a change to the promo 50G Canada/US plan, but I also need to port my number out to a Voip service and change the cellphone number I use with PM. That will automatically cancel my PM account, so I have to start a new one... I...
Hi there,I'm wondering if it's possible to keep my account/plan active, while porting my phone number out to a different service (Voip)...? Would the act of porting my number out automatically just cancel my account, or is there a way to keep it act...
i have new sim card from PMi need to assign it to new phone with old PM phone number... I dont know old phone number account number..Just know the phone number...thanks..
I have the US/Canada plan but have no service in the Us. I have tried connecting manually as well as automatically but nothing. My husband gets service and our phones have the same settings but I don’t have any service.
Phone number port seems to have failed from Fido, account is deactivated entirely so can't access the number, but my Public mobile account keeps sending 2FA to that number. I am unable to access my account and cancel/change my subscriptions. Need hel...
I'm looking to change my current 5G Canada subscription to a newer Canada & US subscription, but I don't see any call features listed on the new subscription. My current one has call display, voicemail, call waiting, call forwarding and conference c...
My iphone 7 just died! I have an iphone 5 I can use as an emergency until I get a new phone. But it will not accept the sim card as it was previously with another carrier. How can I unlock it-please advise.
Hi there,My bill is due today with the service already suspended when it should of technically remains on until 11.59 pm tonight. Is there any way to resume the service until I top up my account at the store? Thank you a lot
Hello,I need to know what my 4 digit pin is. My account is still on hold and I need my payment processed so I may continue service.
Hello I had information that I used all my data for this month. I topped up yesterday for 16.80$ extra and today the same - and it still doesn't work. Why is that?
Why is it so hard to make a manual payment?Last night I got a text saying my payment didn't go through due to NSF in the account, from my card company.I went to the app to try and pay, cant find the button it only tells me about how I'm subscribed, e...
It's been over a day without phone service. Telus is saying there is a problem with public mobile end for the issues with my phone number not working. Can't make calls or text! At my wit's end on what to do, don't want to lose my phone number
We did a referral an our new account and would not take. Please could you correct for us.
Why is my phone says I have 3G speed and my subscription says I have 5G
How do I pay after the given date
I tried to contact PM service representative but there is no phone number to call and no 611 to call either.Can some one from PM help me with this problem?
i received a message that my subscription has stopped due to failed payment, but when i login i cannot make a payment HELP
I'm having a problem transfering my cell number. When I enter the number is says the number is invalid.
Any one having issue when transfer from fido to public mobile esim 2 days still not able to receive calls and SMS. However data is working bit not sms?
Is there any way to get my referral code before my account is fully activated? I'm waiting for my SIM to be delivered but my wife would like to sign up for an account. We'd like to make sure we don't miss out on the referral bonuses.
I am trying to subscribe but none of my payment methods have been working. Does public not accept transfer wise?
