[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Esim
How do I transfer my esim to my new phone when I don't have access to my old phone anymore
Plan switch
I changed my plans but it looks same
Fully port my number to Public mobile
I have responded " Yes" and my older service provider has approved my request and its been few days now but my incoming isn't working and I believe my number isn't fully ported out.
Cannot have access to cheaper plan?
How can I not get offered a 19$ or a 23$ plan when I currently pay 24$Those plans are NOT listed as "new activation only"Money grab to maintain your plan or a higher, more expensive plan, it sounds like a scam to me and feels like the CRTC and/or con...
Re: to enable personal hotspot on this account please contact public mobile
Same thing here. I just subscribed Public Mobile using eSIM and got this same message. How do I fix this?
Black Friday sales not appearing when I change plan
Hi, are there any restrictions on the Black Friday plans? Tried to change my plan to one of the sale ones but they were not an option ?
Phone number transfer no completed after 7 days
I applied for plan with esimI can't receive sms or calls I can't complete id verification for my account I can't speak with a person only chatbot.I already paid for first month.
Resolved! Turn Off Data ?
If you subscribe to a basic Public Mobile plan with little to no data can it be turned off ? With other providers we were able to turn off data so there wasn't any chance of a data overage. Or if you reach your limit is data simply turned off automat...
Try calling any 782-899-xxxx
There is no Public Mobile user can dial and get thru to any number starting with 782-899. Both my children have phones with this number and I cannot call them. I get the message “sorry the number Cannit be completed as Dialed” yet they can call me. i...
Out of service
Why it takes so long? I don't have phone service since Nov.13
Want to add Mexico to my plan
I'm currently paying $36 for Canada+US calls and 50GB dataI see a promotion Canada+US+Mexico and 50GB data for $35.I don't care about $1 difference, but I really need Mexico for the upcoming trip.How do I add Mexico to my plan?
PUK & Transfer issues to public mobile sim
Hi,Girlfriend is having issues connecting to public mobile. Its now asking for PUK code, please pm how to go from here.
Has anyone had problems using can, usa, mex plan? ?
While in Mexico, Has anyone used the new Can U.S. Mexico plan and does it work good?
Resolved! 90 day plans CAN US MEX
Hi, just wanted to ask if the $35 plan is for 90 days (min 3 months) or whether I can revert back to my old plan ($29) after this? I’m planning to go to Mexico next week so this is probably cheaper than getting any eSIM from Airalo or Mobi based on ...
PUK
How can I know my PUk code? I recently transferred from other courier to public mobile, my connection is still … and I cant contact anyone cuz my sim is locked.
Resolved! eSIM activation issue (tranfer from Virgin)
Hi,I am trying to activate my eSIM and transfer my current phone number from Virgin Mobile, but I am running into the following issue:To do this activation/transfer, the PM app asks me for a 13-digit contract number from my current provider. But my V...
Resolved! USA voice
I'm in LA. I have data and SMS, but no voice calls. I'm on T-Mobile LTE network. Other networks don't work.
…Data history doesn’t match Data Usage
Why is that it’s showing that I have used 75% of my data when I recharged 3 days ago yet my data history doesn’t match?!
Resolved! Need clarification on this plan please
Im already on a $19 plan and wanting to switch to this plan cause of the long distance calling. Does this plan include VM (doesn’t really say), plus why does it say that I’ll earn $1.75/ month in rebate. My current $19 plan only earns 0.95 cents. Jus...
Port requested PM
HiMy new provider sent a SMS to my phone to conform transfer my number to . But I I am not getting that SMS!Could you please release my number or Port out to my new provider?Thanks
Hearing Problem
Cell giving lot of issues. Incoming and Outgoing calls unable to hear on a regular basis. This has been an going issue. Its frustrating. Any help getting this fixed would be appreciated. Thank you
Signed up for new plan - log in goes to phone number not in use
Trying to sign into my account, the confirm identity it goes to a phone number not in use and I cannot sign in to change it. Please assist
Resolved! I am unable to switch to the Black Friday $35 plan.
I am currently under the $39 canada US Plan. I want to switch to the $35 Black Friday Canada, US and Mexico plan. I am unable to do so from my account, it does not show the Black Friday Plan when I go from my account. On the homepage however I see th...
Changing from physial sim to esim
@CS_AgentCan I change from physcial sim to esim in order to activate service today? I accidentally selected physical sim when signing up for service. Stores in my area are closd for the day.
Calls going automatically to voicemail.
My incoming calls are not ringing through but going directly to voicemail. I can call out.
SIM card
The new SIM card was mailed to me days before the postal strike. It’s been over a week now and I don’t know if you will issue a new one by courier or if I’ll have to wait until Canada Post goes back to work. I don’t live close to any place that I c...
Text Now number porting issue
Hi Team,i tried to move a textnow no to public mobile . Looks like the status is pending as i cannot receive a call or text. Please guide what shall i do as this is a textnow number and may take some time
Service not working
Last night I signed up for a Public Mobile plan. I ported over my number from another provider. I tried three different eSIMs and have now tried a physical SIM and still don’t have service. I can receive phone calls, but they all show up from unknown...
When to register SIM card?
Hi there, I’m a new customer & just setting up my account. I’m still waiting to see if my phone number has transferred. I cannot seem to log in, as I am not receiving sms messages….
Buying a replacement SIM - Invalid Address
I want to buy a replacement SIM. I need a physical SIM because my phone won't work with eSIMs.I went to Profile and clicked Shop SIM card now. I selected SIM Card ($10) and I copied the address in my profile and put that as the shipping address. When...
