Free month promotion.

[Beverly1983]

I signed up in September for pay for two months and get the third month free.  So far I have paid for three months and my next billing cycle is estimated at the full rate.  How do I get this corrected?

[slusagm]

it might be for 3rd renewal and a credit will be added.  When is the next renewal coming?  

or ask PM to explain 3rd month or 3rd renewal

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen       

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @Beverly1983 

did you check if PM added a credit to your account in Available Funds?  Usually they add it could days before renewal.  Please check your payment history

if still have problem , ask PM support to check, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage