Community

ShadowzLaw · Tuesday

The promotion was suppose to give me a sim card for 5$ or esim for free

I was charged 10$ for it instead but can not use private messages at the moment cause the sim card hasn't arrived.

How do I get help with this.

Or can I just cancel everything at this point

hTideGnow · Tuesday

you will need to ask PM support agent and they will give you back the credit

after the account is setup and the service is working, submit a ticket using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Charge incorrectly for the promotion