Number transferring cost

[Chasen]

I transferred my phone number to PM today, and I was charged about $50 within three times, two costs of $22.6 for subscription ($40/mo with 50% discount promotion), one of $5.65 for esim card. Is it correct? I thought I only needed to pay one cost of $22.6 for subscription. In addition, it shows it will charge me $40 and the tax next month, but I was told my subscription will be 50% discount of a $40/mo subscription for 2 years. It makes me very confused.

[Chasen]

In addition, it was no service after the first time I installed the esim. In this purchase, I was told I did not need to pay if I chosen the esim. Actually, it did not work until I bought esim again in PM app.

[Chasen]

I hope so. Let’s see.

[Chasen]

Thank you so much! I have tried to submit a ticket via the approach you provided. Let’s see what will happen.

[BKNS27]

@Chasen 

A credit will be applied on your next month’s renewal date from what I understand.

[hTideGnow]

hi @Chasen you will need to make sukl payment first for activation and will get the 50% discount as a credit after, usually within couple days

but sounds like you got charged way more, ask PM support agent to check

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
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