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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

locked account

How would you send a message to an agent for assistance if your account is locked?

different package for current and new customers for same money

I needed some more data and I changed the subscription to 29/month for 10GB data, only to find out the new customers are getting 30GB for the same 29/month. This is not fair. I'm switching to Lucky mobile next month who will give 25+5 GB if signed fo...

Subscription expiring today

Hello,I just tried to make a call on my phone and received a voice message for the first time saying about the plan's not active. When I logged into my account online it said I will lose my phone number if I don't renew at the end of 90 days which it...

Payment

I have made since yesterday but my account is still suspend

Resolved! Verbiage questions

1. My current sub says: 50gb data at 5G new plans say “50gb data within Canada and the US at 5G”what does that mean exactly?2. my current sub says: “unlimited Canada wide minutes…”new plans say “unlimited Canada and YS wife minutes….”what does that m...

transfer from esim to physical sim

I activated my plan yesterday and I selected e-SIM and my phone does not support e-SIM, I got a new physical SIM and I need to transfer my plan to the physical SIM

Purchased 1000 UK minutes

Hi everyone, I purchased 1000 UK minutes to call over to Scotland and I keep getting an error each time I dial out. First it was call cannot be connected and then it was you have no more minutes, I haven’t used any as per my account. Any suggestions?...

Data refund

I bought a data add on moments before realizing I could just change my plan. Now I can't use my add on. Can I get a refund?

account locked out

This question is being asked to assist my Aunt who is a public mobile client. She has locked herself out of her account. It says to wait an hour, but even the next day she was not able to change her password. She needs to amend her credit card inform...

Resolved! Billed twice in June, where is the credit for July?

I was billed twice in June/24. After I made a payment with CC, the site popped up an error claiming the payment didn't go through. So I reloaded the page and then paid again, it then said "payment received" .Upon checking my account I saw the overp...

Resolved! Has this ever happened to anyone?

This morning, I woke up to my phone having no active service. It is also the day that my monthly autopay occurs. I checked my email to confirm that the transaction went through on my credit card, and it did: $38.42 which is the recurring cost on my m...

Payment Method

I can't enter my credit card info

Roaming

Hi, I will go to Japan and China, how can I apply for roaming? Thanks,

Can’t access my account

Hi, i switched my account today and i want to access my account but i cant. It’s always do the Forbidden A1and the apps doesnt load.

Previously was on $15 plan. Briefly switched to $34 and can’t go back

I was on the $15 plan for a while. I changed to $34 plan as I wanted US data while visiting my daughter in the states. Now I want to switch back to $15 plan but it is gone from the options. The cheapest plan available is now $29. Any way I can go ba...

Resolved! 90 day subscription

I am changing my subscription but I saw that there is a further discount if I am on a 90 day subscription. I did not see that option once I logged into my account

I am unable to log into my account

I wasn't able to access my account as I bought US roaming plan data and talk plan but I haven't been unable to use it.Please, what's the issue here? I am in California.

Can't work. The phone is always in SOS status

已经三天了，我的手机坏了，联系不上客服，一直处于SOS状态，esim和手机卡都坏了。

Resolved! Free SIM not delivered

So when you join Public Mobile based on the agreement that they will ship a SIM card for free and then don't deliver the SIM card, what is one supposed to do? Send a private message to CS_Agent? Yes, did that only for the agent to send me a link to t...

Resolved! Refer a friend

I would like to know how to refer a friend?

Promotion

Does anyone know when the current promotion going to be over? I need to order new free physical sim which current promotions does not offer.

Long Distance Add On

Hello, I recieved a text from Public offering me a USA add on, and I hit "yes" in error. The text message told me that the add on will start on my next billing cycle. How do I cancel this? Thanks,

How do I pay?

Where the hell am I supposed to find the payment button? Is there even one?I've been paying in person for years, and I finally decided to make an account to pay online. How do I do that? Why is this feature so cryptic? What is this; 2004? I expect be...

Resolved! Can't log in.

Just signed up... my account information is correct but it is sending the codes to a different phone number... 1 number different. How do I fix this if I can't log in?

Why won’t my Esim transfer to my new iphone?

It gives me the message of “Please contact public mobile”.

Not receiving messages on e-mail

My mom registered as a new user and wanted to get a sim card or a virtual card and set up a subscription but when she tries to log in, Public mobile sends her email with the code and she does not receive this email. So, she is not able to sign up for...

4G/5G data service extremely slow

I recently switched from my old 3g plan that was giving me around 30mbps, now that im on 5g plan even at 4g speeds its 2.52mbps. ive tried configuring the network which didnt help, I also have full signal bars. Thank you for any assistance.

Phone card

All stores and gas stations network is down. Cannot get time for my phone.

missed porting confirmation 90 minute window who do i contact to redo it

Credit card acceptance

I have had a Public Mobile account for years now and everything has been perfect. Recently I had my credit card replaced and I am being told that I have to apply for a whole new account including a new phone number in order for Public Mobile to accep...

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