Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I had lost/replaced my debit card a few weeks ago and had to get a new debit card. Yesterday, my plan ran out/expired and I then tried to attach my new card to my plan was double charged for two separate plan yesterday on February 21st. Can yo...
How to open a ticket
Does Public Mobile email me a reminder to pay upcoming monthly invoice as similar with hydro, electric etc?
Since getting a new number when I use RCS chats it flips over to my old number. Not sure what to do
Last night I believe I was the victim of a sim swap fraud. The fraudster managed to transfer my eSIM onto their phone and used it to gain access to my bank.i have never given out my password or any sensitive information.I want information about how t...
Hey everyone. I'm still a relatively new user of public and I joined after the transition to eversafe. I was wondering if there will ever be a reinstatement of the Add Funds button in our profiles?https://productioncommunity.publicmobile.ca/t5/Get-Su...
My chip not active, app not open I cant active my chip already paid ! I dont want to be charge montle if my chip is not active and I dont have number phone yet … how I can cancel everything???
This outage has now been resolved.https://www.telus.com/en/bc/outagesThere is a current TELUS outage for:Mobile - Voice CallsMobile - Text (SMS & MMS)Mobile - Data911 Calling via Mobile (Has been resolved, otherwise still an outage.)Fallback Coverag...
How to make a collect call to Canada from another country?
I upped my subscription from the 1GB/$19 plan to 3GB/$20 plan on the 17th and the data usage is showing as 0.11GB/9GB. Not sure whats going on. I manually checked the usage history and the usage adds up to under 13MB (i have not left home since then ...
Over the past two weeks I have missed three important phone calls from work and the circumstances around these missed calls have me puzzled. They occurred onFebruary 10 @ 0717hrsFebruary 10 @ 1426hrsFebruary 18 @ 1044hrs.The nature of these missed ca...
I have 50gb of data in Canada and US , does that mean that I don’t need to add on roaming data if I am in the US
I’ve transferred my phone number and started up with a new carrier. I have received nothing from PM to confirm this closure. My account on the website shows nothing though the help articles say it will plainly state the account is closed. I need writ...
My wife and I recently upgraded our plan, and we both noticed an additional $5.60 charge (total of $11.20 for 2 mobile plans) when the new plan became effective. Was there prior disclosure of this fee to all members? Or could it be a spurious charge...
My account is still suspended and I can read voucher I got it's worn off the paper ??? edited by computergeek541: inappropriate language removed
I transferred from Bell to PM, and my friends have told me that my iMessages are going through to them from my iCloud email, and not my phone number. I have tried several times to fix this. I don’t know what’s going on. I restarted my phone like I wa...
Do they have a phone number I can call? I already checked with my old provider, and they said Public Mobile just needs to send a transfer request, which can be manually confirmed. But the agent is responding so slowly! I’m really anxious!
I ordered a new subscription yesterday and today the price has reduced. Can I change my plan?
If a public mobile subscriber wants to move to a different cell service provider, and once the cell number has been ported over to the new provider, then is it necessary for that public mobile subscriber to contact public mobile to let them know that...
How does a public mobile subscriber have their accumulated public points applied to their monthly phone bill?
Does a public mobile subscriber have the option of down grading from a voice text and data plan to the $19 per month voice and text only plan?
We paid for a sim and set up account 2 months ago. This is the third time doing this for family members and no problems with first 2 but daughter set up the account and maybe accidentally selected esim or something. During set up it kept going to act...
I went to cancel and got a retention offer. If you're thinking the same, check it out. If you select the Unsubscribe button (under Manage Subscription), then select a reason you're unsubscribing, on the next page you may get a retention offer of $3 o...
when I call someone phone does not ring on my side.
How do I start over with number switch. Can't receive confirmation text on landline
It did not work for me
For some reason it says my service is not working even thogh my payment has not been taken out yet, which is suppose to be today.
I ported my number to Public, and within a day, the number of spam calls I receive went from 1-2 per week to 4 per day. I’ve had this number for years on another carrier. Is Public selling my number? Is there a way to fix this?
I have been having issues with my phone disconnecting from service... seems like I have to restart my phone to get service back more often then not. Its rather frustrating and there isn't any reason for the loss of service - my account is in good sta...
