Community

Cancellation accounts

Hello,could you please confirm if the account is automatically cancelled when the # is transferred to another service provider?Thank you

SIM card and $25 subscription

I ordered a SIM card and $25 phone plan on August 24/25. It has been 18 business days and i have not received my SIM card. I dropped by a Telus store today and all they can do is offer a SIM card for $10. How can i cancel this order? I don't believe ...

Travelling

Can I text,call, use data in Mexico just like at home with no additional cost. My plan is for Canada, US & Mexico but I want to clearly understand my benefits, especially in Mexico. Thanks.  edited by computergeek541: changed category label as discus...

Unable to cancel subscription upgrade

I've decided to cancel the upgrade from my $15 legacy plan to a more expensive one, at least for now. Whenever I hit the cancel subscription change button, it immediately throws an error, without any details. I still have some days until the new subs...

US minutes

Don't know if this post is repeated. I would like to purchase a finite amount of US $ for my cell phone and have the unused minutes roll over to the next month. Is that possible, or do I have to purchase an inexpensive package? 

Purchased New SIM No phone number associated

Hi there I just bought a new SIM card as I thought I would start fresh because have been having many issues with my account. Before I had changed to a new SIM card I changed my number or at least k thought I did. the number in my account was not the ...

Please cancel my subscription

Please cancel my subscription. You make it hard to do it online

Stop payments / close account

Hi, id like to stop the payments or close my account pleaseThank you 

New Subscription - No texts, data

Hi, I got a new sim for my son and activated the sim and number yesterday. The line does have text and data included but only calls work. I tried the sim in several phones, reset the network but nothing works. I cannot send or receive texts and I can...

Signal in Manitoba

Recently I've had spotty coverage, even dropping to emergency only service in and around Winnipeg, MB. Usually I'm always on 5G or at least LTE+. Over the past month this has changed. Calls almost drop, coverage drops completely. Has there been a cha...

Add rings before voicemail

How do I add rings before my iPhone 16 goes to voicemail? edited by comutergeek541: changed category label (discussion isn't related to Community)

Data Not Working

I have everything set up, my data is still not working. Not sure what to do. 路

Re: Phone number transfer

Hi I have to transfer my phone number from Koodo to Public Mobile.

Problem

Checked my balance today but before it gave me the balance it told me my account was suspended due to insufficient balance I added $40 and finally got my balance of over $100 or 3 times my plan price and am still getting suspended account message. Wh...

Re: Phone not working

I have a message that not enough money or something with the payment problem, it's preauthorized payment, never had a problem

Do you offer calling, text and data plans for European travel

Over payment

How do I get back overpayment?

Lost number.

When you sign up you are given a number. When your transfer a number in, there is no indication of what happens to the original number, or that it will be removed. How do I get that number AND the number that was transferred in?I need that number to ...

Trip to Europe

I’m planning a trip to Europe from Oct 1 to October 18. I want to use my cell phone but am uncertain what to add to my current plan. Do I get an eSIM, ask for data, ask for data and minutes?  I’m really confused so any help will be much appreciated. 

does anyone know how to get the invoice

I send a request to the agent by inbox, and a confirmation email as well, but it has past two months, I still not received my invoice yet. my account has been deleted. when I try to contact the agent again, the agent just focus on some information ab...

How much service have I used?

I've been using this for a month now, and the subscription usage curve has not moved yet. It gets updated every time I log in, and still no change. How am I supposed to know how much I have left?The "usage breakdown" also shows no change.

US Talk-Text Addon

Greetings,We added a 15 day US talk/text add-on to our account 10 days ago. There are 5 days remaining.I will be travelling in the US to visit family for a few days after this talk/text addon expires, so I wanted to add another 15 day talk/text addon...

Upgrade to high speed internet connection

Is there a promotion to upgrade to high speed internet? edited by comptuergeek541: changed category label (not related to Rewards)