Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Changed Subscription by Mistake

Hello, I wanted to change my subscription on renewal, but instead I accidentally clicked on the "change now" option. My subscription got changed and I was charged extra money because of it. How can I change back to my previous subscription and receiv...

Billing - charged twice in the same day when switching plans

Hello, Management team,I have a question on the billing on November 20. I switched the account of my husband from plan of $15 to $29. I think the account is charged for the new cycle first and then I switched the plan one hour later. Will it be possi...

I want to cancel a non activated subscription

Hi,I recently subscribed for the $34/20Gb + $10 physical SIM the other day, but realized I don't need it as my current provser gave me a better deal. I have not received my SIM yet which means I haven't activated yet. Is it still possible to cancel t...

Port issues, wrong account number

I tried to port my bell number, but gave the wrong account number (Internet service) for Public mobile. Public mobile sent a message that activation is not successful, but the same number is working both in Bell and Public mobile. But incoming only ...

Incoming/outgoing SMS and incoming calls not working with the new eSIM

Hi PM community! Yesterday, I decided to port my cellular number from Fido to Public Mobile. But, for a unknown reason, I cannot receive any incoming SMS, nor sending SMS and I cannot receive any incoming calls either using the new eSIM. The only thi...

Incomplete porting??

I am a new PM member and signed up this morning. I tried to port my number from my fido account and I got both a message that says it was incomplete and I would be contacted by somebody (I wasnt) and one that said it completed. Currently my eSIM with...

Getting Error Code: M.8701

I am getting Error Code: M.8701 after successful payment.

Resolved! Porting from Koodo - text not sending

Hello. I am trying to port my number from Koodo postpaid account. I got the text from Koodo to approve the transfer but when I type YES to approve, it is not sending. Anyone else having issues with this? I tried sending a text to another contact ...

Payment

HiI have changed my plan today,they took 2 times payment. Also,they didn't affect my rewards. Please check and contact meThank you

I ported a number that is already active. Can someone from the Public Mobile team reach out?

I signed up today like many to take advantage of the Black Friday deals. Long story short, I asked for a number that I had in 2022 with another network. The registration process should have threw up some red flags but did not, subsequently, when I...

Trying to port my number out of Public Mobile, but did not respond to the confirmation text in time

Try to port my number from Public Mobile to Fongo, and got a text from PM to confirm by transfer request. Had to reply to the text in 90 minutes, unfortunately I saw the text too late. What to do now?

Esim Activation + Bell Port

Esim Activation failed while trying to port my Bell number.I PM'd cs_agent as I could not open a support ticket.My bell service is deactivated but my public mobile is not.I saw posts regarding a support number for porting number help.Anything else I ...

No 5G access

Can not connect 5G network

4G phone with a 5G PM plan?

Anyone know if it is possible to use a 4G phone with a 5G PM plan?I do not want any surprises. I just want to make sure that my 4G capable iPhone SE original (2016) can still work on a 5G plan.I know I will not get 5G speeds until I upgrade the phone...

esim activation fail after payment

After payment processed, the esim installation failed. I tried to scan the qr code in the email, but it says "unable to install esim, please contact your carrier"

eSim not working

my eSim is coming up with error when I try to activate it and I already paid for my plan

Can't get through to porting support agent number?

I am trying to call the porting agent phone number that was sent to me for assistance in my porting. Every time I call and enter my phone number, it says "there is no active request for this number", then I proceed to follow instructions to wait for ...

The $34 / 20G plan I activated yesterday became 40G today. Can I get a match?

Resolved! ESim Activation Failure

hi! My esim activation is not working! how do i fix this??

Resolved! $34 Black Friday promotion

Hi, I submitted subscription change for $34 for 20G at 5G speed on Nov 24. Then I submitted again on Nov 25 for $34 for 40G at 5G. But I can’t see the details on my subscription is renewed at next billing cycle. So, what I actually got at next subscr...

Resolved! Upcoming Sub

How do I find out the data that is in my upcoming subscription? It says 5g but not the data I will be reciving.

$29 for 10GB not available

Hi,Can't subscribe to this plan. Can anyone help? It's not fair, yesterday the system was down all day, and today the plan is unavailable. Thanks in advance.

Step 6: Activate - SUBSCRIPTION NOT ACTIVATED

I'm helping someone activate a new plan and port their number from Koodo. We've finished set up through the website and are told to download the app to activate the account, but it's stuck on step 6: Activate with the message "SUBSCRIPTION NOT ACTIVA...

can’t receive OTP by SMS, no option fo email

Since I transfer my phone no to public mobile, my previous Fido stopped my mobile service. However I can’t get OTP Verification from Public Mobile anymore, in order to go through the process, can’t install eSIM, no QR code at all. please advice what ...

Can anyone get a hold of a CS or mod?

I have an urgent situation where my sim from old carrier no longer works and the number ported to Public isnt activated yet. When I login it keeps asking for OTP that is sent to my phone number which is not activated.I am in a hell loop. Help

Updating payment info, why so difficult

Why is it so difficult to update payment info. When i log into My Account i get a page with my subscription usage, ad ons usage etc. . I have to click on rewards header at the top of the page to get to another page thenI have to go through the hist...

Resolved! Not able to receive 5G signal with 5G plan

I have an S20 FE 5G and recently signed up for the BF $34/40GB 5G plan but I don't see 5G as an option in my network settings.

Resolved! Don’t see the 5G 40GB plan for $34

I see the offer on the main site, but when trying to switch I only see the 4G version of the plan.Is this happening to anyone else?

My credit card was charged a bill but there's no activated plan on my app. What can I do?

Hello, I ordered the black friday plan and my credit card was charged $38.42 but when i try to log into my account or in the public mobile app, it's trying to make me pay again in order to activate the plan. Can I get some help on what to do about th...

Resolved! Missed referral code

Missed the spot where i was to enter my referral code prior ti initiating payment. How do I activate the code to receive credit?

Community

Forum Posts