Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can Long distance add ons be used to call countries from USA and Mexico if I have a Can/USA/Mex plan?
Hello. My voice messages always has a clear notification on the app icon. Because of that I have missed several voice messages because I also did not get a notification that I received a voice message. I cleared my deleted messages, but I do not know...
I'm thinking of getting a new number with public instead of porting my old one, so I was just wondering if I'd need to call rogers in order to cancel my plan.
when I originally signed onto to Public I also referred a friend. I have been earning points each month because of this referral. If I change my plan, does that mean that I will no longer receive points for "REFERRING A FRIEND in the future under m...
How does one go about cancelling an account?
I think they need to hire more people or get a phone. Service isn't the best.
I got my physical sim yesterday but am unable to get service after renewing my subscription. I have tried all possible troubleshooting, but still unable to, please provide a solution from your end. Thank you
Can’t getting any help from Customer Service with regard to porting number out of Public Mobile… Not able to get SMS in the UK to authorize and answered a series of questions to Automated the process. But can’t get confirmation the request to allow F...
It was estimated more than one week that my cell phone can not dial out or receive a call, but it can send out and receive text messages, I switched my sim card to my wife's cell phone for a test, my sim card on my wife's cell phone works without any...
I joined PM today and transported my number from FIDO. I received notification it was successful, but I am not able to send or receive SMS messages (iMessages are fine) on my iPad. Did I miss something in set up to allow sharing? I recall something a...
Hi seen there a better plan and I can't seem to get someone to help me get it and it ends today
Hi there!I had to switch my SIM plan to another carrier due to a phone plan, so I won't be needing my prior plan at Public anymore. I was charged $21.85 just this 14th, and have only used it till March 17th.I was wondering if I'd be able to get a ref...
Hey Public Mobile - why can't I have this plan? I've been loyal for years and would really like to make the switch. Do I really need to cancel, port to a new carrier, and then come back to get your offers? Would be swell if you could hook me up with ...
I bought a sim card, but my last carrier was phone box. I want to port my number in your app, but I can't find the phone box option.
I have a plan and I have seen a better plan for less money that I want to switch to but cannot get it to accept
Every time I want to write a text a text box pops up « MMS messaging requires your phone number Press settings to go to phone settings and enter your phone number « when I enter the phone number it won’t save it -can you help?
I received a confirmation text from my carrier and replied to it, but it didn't seem to work because a few days later I realized I couldn't receive phone calls.I have since cancelled that membership because I believed that my phone was working. I cou...
I have been locked out of my account. My phone service isn't working as I believe I didn't update a credit card change. I cant request a ticket. How do I update my banking info if I cant access my account?Thanks,
On March 15 I changed my subscription on renewal date which is today March 17. I have auto payment set up on my CCard but today my account is on hold and wants me to pay for the old subscription to resume my account. Not sure what to do I just want ...
this is stupid. why not let me pay early which is like 30$ for 60gb of data or literally 20$ for 1h
I transferred my number from Fido to Public today, and I activated my number successfully on Mar.17th, 2025, 10:40am Vancouver time. Unfortunately, my phone couldn't make a phone call and couldn't receive any phone calls after almost 4 hours activati...
Hi there. I'm in Mexico and confused as to whether incoming AND outgoing texts are free. My plan says Canada wide calling etc and International texts/images Does that include incoming and outgoing texts from Mexico to Canada?
Hello, I'm having trouble accessing my Public Mobile account and need assistance transferring my phone number to Rogers. My old phone with an eSIM stopped working, and I'm unable to complete the transfer.Can someone please help me resolve this issue?...
I just set up with Public Mobile but to access full service, Public Mobile has to send the 6 didgit code to put in my phone. They supposedly send it but my phone doesn't receive it. I have a Google Pixel 6. Anyone able to help? Thank you!
I am stuck on Activation .: trouble downloading eSIM. Have tried scanning the QR Code in the email but it is still not working.
Hello! I’m trying to change to the 5g plans they’re offering now, but when I try to log into my app it’s asking me to select a phone number but I’ve already been texting and using my phone number for over a year? It won’t let me skip this, is this so...
