$15 plan (QC) with unlimited Canada-wide minutes and messages changes to 100 minutes

[CarlosA]

Did anyone else experience this? I subscribed to the plan below and when you go in the app it says I subscribed to a 100-minute plan. Bait and switch?

[CarlosA]

Chatbot responded with this:

"Here is the most relevant information I found for you. Hope this helps! The $15 plan includes 1 GB of data at 4G speed with unlimited Canada-wide minutes and messaging, plus unlimited international text and picture messaging.
The plan details may vary based on the specific promotion or offer available at the time of purchase."

This is after I logged in with my account, so obviously the info is highly inaccurate since the plan on the portal shows it only has 250MB of data not 1GB.

Anyway, I sent a message to CS_Agent and hopefully they respond. Not sure if they work Saturdays. 

. 

[Wayworn]

Yup — this is weird I can confirm that you are 100% correct and to confirm I am cut and pasting this below. 

[CarlosA]

I just looked at the page again and it hasn't changed, even after a browser refresh and different browser.
Is it possible it returns different results based on location? I'm in Quebec and I'm going to this page:
Canada's First 5G Subscription Phone Service (publicmobile.ca)

[hTideGnow]

hi @CarlosA 

 login to My Account and check 2 things

1. check the overview page, does it show a meter for voice call with 100 min?

2. go to Subscription & Add-ons , what does it show for plan details?

do you mind to post us screenshot for both?

[Wayworn]

They must have changed  it just after you cut and pasted it  because I can see that now this $15 plan only offers 100 minutes voice. 

[softech]

@CarlosA 

possibly just a system glitch. Please reach out to PM support for clarification 

open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there