$15 plan (QC) with unlimited Canada-wide minutes and messages changes to 100 minutes

[CarlosA]

Did anyone else experience this? I subscribed to the plan below and when you go in the app it says I subscribed to a 100-minute plan. Bait and switch?

[slusagm]

@CarlosA  no bait and switch, the $15 is now showing clearly 100 min Canada-wide coming

only thing we don't know if is incoming still free.  In am not in Quebec, so no interest in testing this plan

@Andy85 , i think Luis from Customer Service has inform the site team to change to to 100 mins only and not unlimited

[Andy85]

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@Chalupa_Batman wrote:

Seems to be misinformation there. I'd reach out to a CS Agent and confirm with them. Although, it should be unlimited with no data. That is what I'm on. Personally, I'd sign them up anyways and since you have the screenshot, they have to honor the unlimited talk and text Canada with 250mb of data.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Luis from Customer Service informed me that the $15 plan is in fact unlimited minutes. He would look into informing the appropriate team to update the website with the correct information. 

[slusagm]

I wonder if @CarlosA got an answer from PM yet 

[Chalupa_Batman]

Seems to be misinformation there. I'd reach out to a CS Agent and confirm with them. Although, it should be unlimited with no data. That is what I'm on. Personally, I'd sign them up anyways and since you have the screenshot, they have to honor the unlimited talk and text Canada with 250mb of data.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Andy85]

Hello, 

I am trying to activate a plan for family member who is a new client to PM. When selecting the $15 plan in Quebec, on the plan selection screen, it mentions that the plan offers unlimited minutes. Please see the image below:

When I click on the plan to purchase it, on the subsequent screen, it mentions that the plan only offers 100 minutes. Please see screenshot below:

Can anyone confirm if the $15 plan comes with unlimited minutes or only 100/month? This information discrepancy is making it very difficult to convince my family member to join PM. 

Thanks

[CarlosA]

CS_Agent was going to apply the unlimited minutes after I activated. But I had a change of heart and wanted the $19 plan instead which they were willing apply the $4 extra after I activated. I needed this done last night because my current plan with another telco was ending yesterday. However CS_Agent only work certain hours, which means I didn't get a reply until this morning. So in the end I was so exasperated that I decided to go with another telco. Public Mobile would be better off having phone-based agents because sometimes issues can be resolved in a matter of seconds or minutes. I mean they are providing a voice service and you cannot speak with anyone by voice? What's up with that? CS_Agent is a real person so they can easily just pick up a phone.

[CarlosA]

I had created my account prior with a different offer that I didn’t realize was for Ontario only. So when I entered my postal code, it said the offer was invalid so technically I hadn’t subscribed to anything. Maybe I should have created a diiferent account and avoid the hassle.

[slusagm]

nothing unfair.  Canadian does not pay the same for everything across the country.  Example, gas price is not even same across the city 

And wireless providers always have different plans for different provinces.  Quebec tends to get lower priced plans due to competition 

[Grinch]

I’m in another province. If I change the region to Quebec, this is what I see. 

And this is unfair to the rest of us. Giving unlimited and 4G. While we all face, on the $15 plan, another potential forced price increase (3G to 4G) and or a logical but little more expensive plan to jump into. 

[Dunkman]

@CarlosA 

I would wait for customer service response.  CSA do work on Saturdays. 

In the past, the $15 plan included 250 mg data and 100 outgoing Canadian minutes.  This may be a special "promo" deal for Quebec residents. 

[CarlosA]

I haven't activated the esim yet so it doesn't let me view the MyAccount details. However, here's a screenshot of what I see in the app:

I'm afraid to activate until the minutes issue is resolved.

[CarlosA]

Chatbot responded with this:

"Here is the most relevant information I found for you. Hope this helps! The $15 plan includes 1 GB of data at 4G speed with unlimited Canada-wide minutes and messaging, plus unlimited international text and picture messaging.
The plan details may vary based on the specific promotion or offer available at the time of purchase."

This is after I logged in with my account, so obviously the info is highly inaccurate since the plan on the portal shows it only has 250MB of data not 1GB.

Anyway, I sent a message to CS_Agent and hopefully they respond. Not sure if they work Saturdays. 

. 

[CarlosA]

I just looked at the page again and it hasn't changed, even after a browser refresh and different browser.
Is it possible it returns different results based on location? I'm in Quebec and I'm going to this page:
Canada's First 5G Subscription Phone Service (publicmobile.ca)

[hTideGnow]

hi @CarlosA 

 login to My Account and check 2 things

1. check the overview page, does it show a meter for voice call with 100 min?

2. go to Subscription & Add-ons , what does it show for plan details?

do you mind to post us screenshot for both?

[softech]

@CarlosA 

possibly just a system glitch. Please reach out to PM support for clarification 

open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there