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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9680 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20426 Views
  • 180 replies
  • 24 Bravos

Sign Up issues

I keep trying to get some help. I tried to sign up as a new customer on Friday. The transaction kept failing. Everytime I logged in, I am prompted to 'resume activation' but it never completes. I checked my credit card and I was charged three times!!...

ddeen by Great Neighbour / Super Voisin
  • 142 Views
  • 7 replies
  • 1 Bravos

How to cancel my new/un-activated subscription

I became  a new customer with PM 4 days ago, and PM made a mistake about my plan(20GB versus 40GB). I tried to have them corrected it, but so far there 's no response from CS_Agent for the last 2 days. Please help me to cancel my new subscription sin...

NewCus by Good Citizen / Bon Citoyen
  • 324 Views
  • 10 replies
  • 0 Bravos

Resolved! Cannot subscribe (new subscriber) - payment processing error

I've been trying over the weekend and today.I tried 2 different cards and each time I get the payment processing error.Does anyone have any idea on why this is happening.There is no one available on live chat.

selo by Great Neighbour / Super Voisin
  • 163 Views
  • 3 replies
  • 0 Bravos

Cancel subscribe

I have paid for blackfriday plan subscribe but not yet ported in.I’d like to cancel the subscribe and refund also.

Jaewook2 by Great Neighbour / Super Voisin
  • 146 Views
  • 4 replies
  • 0 Bravos

Activating my phone

I signed up for a plan with an esimm, I entered the payment info, I got the welcome email, there was no QR code in the email, I downloaded the Public Mobile App, I logged in with ID and password. The app is just got a spinning wheel. It doe not activ...

bill123456 by Great Neighbour / Super Voisin
  • 94 Views
  • 3 replies
  • 0 Bravos

Resolved! Logging into account for the first time Pin Code Issue

Hi, So I signed up for the first time for public mobile, and could not receive the PIN code when logging in, what do I do to be able to log in to my account? Yes, the text works, and I have ported my phone number.

Tester4500 by Good Citizen / Bon Citoyen
  • 166 Views
  • 6 replies
  • 0 Bravos

Cannot verify account for full access

Hi, I'm new to Public as of yesterday and I am trying to log into my account.  I receive the OTP to my email address but when I proceed after stating this is a secure device it says I am registered with Public and need to enable full account access b...

RyTheSweat by Great Neighbour / Super Voisin
  • 135 Views
  • 4 replies
  • 0 Bravos

Resolved! Transferring number from Zoomer Wireless

I've received a text that I've entered the ESN/MEID wrong , so my number has not transferred. No one has contacted me yet and the online chat is not allowing me to submit a ticket. Any help? Thank you !

JULIA14 by Great Neighbour / Super Voisin
  • 164 Views
  • 3 replies
  • 0 Bravos

Activating my Wife's New Public Mobile

Hello Guys,I subscribed myself and my wife to Public Mobile and I was able to activate mine via e-sim. For some reason when I was doing her's via Public App the option to check IMEI didn't show up. I was experiencing some lagging so I ended up procee...

alefmaister by Great Neighbour / Super Voisin
  • 136 Views
  • 5 replies
  • 0 Bravos

Resolved! E-SIM/Physical SIM

When I went through the sign-up, I chose to get a physical SIM. However, I didn't realize that I wouldn't be able to activate my account/get a referral code for my family members to use until I actually receive the SIM card. I'd like to get an e-SIM ...

Amoser9 by Good Citizen / Bon Citoyen
  • 137 Views
  • 2 replies
  • 0 Bravos

No network

Hi all,  I'm a new customer,  I signed up yesterday,  but still no service. I also can't get a hold of any customer service people.  I can't submit a ticket,  it keeps saying error. Should I be concerned? I was able to get my voice mail set up with p...

Melissa1980 by Good Citizen / Bon Citoyen
  • 95 Views
  • 3 replies
  • 0 Bravos

Unable to receive 6-Digit code for Public mobile account Login.

Dear Support Team,I am attempting to log in to my account, and the system is supposed to send a 6-digit code to my phone for verification. However, I have not received the code despite multiple attempts to resend it.I have confirmed that my phone num...

jiny by Great Neighbour / Super Voisin
  • 230 Views
  • 7 replies
  • 0 Bravos

Didn't recieve qr code email

I clicked esim and my phone isn't compatible I can't get into my account to change settings as I'm not completely registered yet. In app says esim not compatible Got the confirmation email but there is no qr code in itI'm so confused 

Kennedyh by Good Citizen / Bon Citoyen
  • 104 Views
  • 4 replies
  • 0 Bravos

Trouble transferring number from Fizz

Hi!When transferring my number from Fizz, I entered my phone's IMEI and got later a text message saying the ESN/MEID number was incorrect. Today, I got a call from Public Mobile but missed it, so got a text . When I call that number, I enter my phone...

Laurianne by Great Neighbour / Super Voisin
  • 146 Views
  • 3 replies
  • 0 Bravos

Picture Messaging with ESIM not Working.

Hello, I recently switched my family to PM. My sister and I have physical sim but my Mother has an ESIM (iPhone 12). For some reason she is unable to send images over text, I've checked that MMS is enabled and that all apps have permission to use cel...

Tom30 by Great Neighbour / Super Voisin
  • 93 Views
  • 2 replies
  • 0 Bravos

Subscription Not Activated

Seems a few other people get this error when trying to sign up.  I definitely have buyers remorse now.  Was going to port over my three phones from Koodo.  Of course you have to pay in advance before you even have service.  Now it doesn't even work, ...

WNicholas by Great Neighbour / Super Voisin
  • 85 Views
  • 1 replies
  • 0 Bravos

Resolved! Payment for switching from $34 20GB to $34 40GB

Hey guys,Not sure if I did something wrong when I switched the plan from the $34 20GB to the $34 40GB plan.  I started the 20GB plan on Nov 19. PM has charged me 34 dollars for it. I found that I could switch to the Black Friday deal which is $34 40G...

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Thelastjedi by Good Citizen / Bon Citoyen
  • 189 Views
  • 5 replies
  • 0 Bravos

can I get a new number

  I activated Public Mobile with eSIM yesterday.I used to use PhoneBox (Rogers) before. However, I was told that to transfer my number from PhoneBox, I need to cancel the activation before signing up with the new carrier. I'm not sure how to cancel i...

yuju by Great Neighbour / Super Voisin
  • 141 Views
  • 7 replies
  • 0 Bravos

Resolved! Renewal plan not showing in account?

I changed my plan to change on next renewal but new plan doesn't show up in account where it should be showing for next renewal. I'm worried it won't change? How can I confirm that it is set to change? Hope this makes sense.

Kore by Good Citizen / Bon Citoyen
  • 205 Views
  • 6 replies
  • 0 Bravos

Resolved! Number transfer from Bell Mobility

I picked the  "transfer number"  when starting the plan. Got the message from Bell Mobility. Answered YES. Put in the SIM and the phone seems to be working fine but when I phoned the Bell to cancel  my mobile service I was told by the customer rep th...

YanS by Great Neighbour / Super Voisin
  • 181 Views
  • 4 replies
  • 0 Bravos

Resolved! change $29/10g plan on black Friday weekend

 I chowed to change my plan to $29/10 on Black Friday weekend on renewal Dec 5, but now I check my account payment show incoming payment still the old billing amount. Could you help me check it

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Carolccc by Great Citizen / Super Citoyen
  • 421 Views
  • 19 replies
  • 0 Bravos

Resolved! Upgrading plan before activating

Hi all, looking for some assistance.I signed up for Public Mobile on Friday for the 20GB plan for $34. My SIM card has not arrived yet, so I haven't activated my plan. Now they are offering 40GB for the same price. I would like that instead.My co-wor...

Sonj by Good Citizen / Bon Citoyen
  • 440 Views
  • 20 replies
  • 0 Bravos

Selected esim at checkout. Phone not compatible

I selected e sim at checkout when I got my plan. My phone isn't compatible so I got a physical sim card. Everything i try to activate it tells me the phone is esim not compatible.. how do I change it to physical sim

Kennedyh by Good Citizen / Bon Citoyen
  • 212 Views
  • 12 replies
  • 0 Bravos

Resolved! Subscription

I set up new PM account for relative. 1st month subscription paid, account number, esim activated etc ......She is with Rogers, during PM account & activation set up porting her number to PM didn't work.Right now both Rogers & PM accounts are active....

CelticBoy by Good Citizen / Bon Citoyen
  • 270 Views
  • 8 replies
  • 0 Bravos

Resolved! Transferring number from Landline

Hello,I recently had to change the name of an account holder's landline to my name where I wish to transfer the number to Public Mobile. Even though the name change is complete, the "new" account number may not be provided until a couple of billing c...

DeeTee1 by Great Neighbour / Super Voisin
  • 145 Views
  • 4 replies
  • 0 Bravos
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