Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Will my cell phone with public mobile work while in Cuba?
Can I get help on how to refund if I was overcharged.
I want to know if the boxing week deal available to me ? It’s $35 per month and 5G 75GB plus long distance call
my plan was from December 12, 2024 to January 12 of 2024 but when I change my plan on December 21, 2024, I was charged it for another amount. How can this be resolved? I didn’t change your phone number I didn’t change anything. I just change the plan
My mother changed her plan today but she was suppose to get change on renewal but accidentally click change now. Can I get some help to reverse that so she has her original plan until her renewal. She was also charged again as well.
Hello, when I ask the login page on my PC, it's loop. And it said: "Loading". "Checking your session". "secure by ever safe" and loop. Can you help me??
HelloI am Trying to change my subscription. the plan is available for existing customer but can't seem to see it in the options when trying to change when I log in.I confirm the lower tier plans are visible to existing customers when you are on a lo...
I have an account with 2 phones on auto pay one is my husband's he is locked out of his account but still receives emails for update and payments how does he unlock
I'm trying to login into my account to find out my account number but I'm not able to find it. There is only 1 thing showing up resume the activation.
Hi there I am locked out of my account can you please help me
@CS_Agent Help. I'm trying to switch my plan for my next billing cycle to https://subscribe.publicmobile.ca/en/on/activation/plans/75GB-5Gspeed12 but as soon as I'm either logged into the PM App or the website the offer (or at least the pricing disap...
Hi,If I port my number out of PM to another provider, do I still need to cancel my subscription or subscription automatically stops once my number is ported out? Thanks
I subscibed to Public Mobile about 2 hours ago. Calling and texting works but no data but I paid for 75GB. Any ideas?
Got a notification that my service ends on Dec 21st. Can't seem to use my phone now. Try to pay and I get the message, 'Sorry, we're not able to process your payment at this time. Please try again later.'No ability to pay in store. No customer servic...
I'm using my current phone and telus and am trying to activate my new public mobile account. How can i get my activation code that is being sent to my new public mobile number?
With this plans that say Unlimited Canada, US, and Mexico wide minutes and messaging plus unlimited international text and picture messagingCan I make calls while in the USA to local USA phone number or calls back to Canada, without additional charge...
Hi, I only changed the plan recently. However, it was only after 4 days after I renewed the previous pla I had. Is there any way to get the refund of that renewal I paid only 4 days ago
Hello, I am trying to switch my current plan 5G 60G for $40 Mo to the boxing week promo of 5G 75G for $35 Mo but as an existing customer, this plan does not come up as an option when I go to Change my subscription. Is this for new customers only or i...
Need annual plan with talk, text, and data! if public mobile still has no annual plans in 2025, will absolutely transfer to the annual plans with Chatr or Freedom mobile.
I accidentally pushed transfer number to my old number that isn’t active I can’t get into my account to try and get a new number completely
I logged in through the app and through the web browser to see the holiday promotions. And there is none but when I go to view the holiday. Promotions online I can see $35 for 75 minutes Canada us and Mexico but I can't see it when I go to change my ...
I have recently switched from pc to public mobile and I able to call people but I am not receiving any calls or voice messages? How do I fix this, i called pc customer service and they told me from their end the account has been canceled.
Hi, I've been trying to change my credit card because it's been blocked and my payment won't go through so my phone is off, I want to use my other card but it won't do the chance, just keeps going back to the same card. What's wrong
I am trying to sign up for a public mobile plan but I keep getting payment error please try again.
Hi, I want to switch to the International $23 dollar 4g 6gig plan from my current plan? How do I go about doing it? Also I can't find all the Christmas add on plans I had saved up over the years.
hi all any idea how can i get my account number from public mobile. my phone number is very old and i just created an account online but how to connect my number with account i just created
Hello I do not want to continue my subscription after this January 17 /2025 I have unsubscribed in the website please remove my credit card from the file because it is still savedThanksJimmy
Hi,I have an existing FM number from a prepaid account. I just signed up for a monthly subscription, but can't use my existing number. It offers me to make a new number & I don't want to.Help!
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