Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I put a US roaming plan on my account and I cannot make or receive phone calls. In Tuscon.
Hi Team,Am a new user, activated esim thru online, but am able to make calls but not able to receive the calls, looks the calls are receiving by another person, hope same number allocated to two different users, please let me know I can contact cust...
I have been awarded 500 International calling minutes as a Christmas bonus each of the past few years. They have not been used and I have many left. I just made a call to a 340 area code to call St. CROIX in the US Virgin Islands and it will not comp...
What does it cost to use your phone in Jamaica
I changed from Koodoo to Public. Followed all the instructions but never received an SMS. “Subscription not activated” says to contact a customer support agent ? When I go through Get Support it stops at a blank screen with a Telus url ? Any help ?
HiI purchased a subscription for a family member on October 1, using my referral code from my account when opening the new account. I created the account on my desktop, adding the referral there, but then had to continue on the app to get an esim, p...
Changing to PC mobile. Plan expired today. I just need service for getting the release number text
I’m planning to upgrade to an iPhone 15 or 16 along with a new calling/data plan and am considering Public Mobile. I travel to Alaska for week-long trips 2-3 times a year for work and often need to use my phone as a hotspot when I have cell reception...
Hi all, I’m new to Public Mobile. I submit my cellphone bill receipts for reimbursement from my employer.I printed them out recently but I don’t see a service date on it and can’t figure out where to find them with a service date on it.TIA
I would like a refund for lost service while traveling to Montreal on October 11th. We lost four hours.
Hi Gerald,was wondering did you solve your eSIM transfer issue. I am having the same challenge currently bought a new phone and can’t transfer.Tried to transfer to eSIM and didn’t work. Tried transfer back to physical SIM and didn’t work as well. Tha...
New subscriber. Should I first get a PM subscription plan and PM eSIM number before doing a port from Rogers (corporate) account .. OR .. I can do all this in a single step by starting with a port request? I want to use PM number on a separate phone ...
this is another account I made to access the community forums.my original account with an active subscription has me permanently locked out.It says you have been locked out for security reasons due to password being typed incorrectly too many times. ...
I am trying to renew my plan but it keeps saying I can’t pay at this time what should I do
I bought a new phone pixel 8 pro and everything works on it but my data. It's saying it's disconnected. I tried everything it's saying to do but it's not working
I have problem in get text and call. Can you help me
Hey, I'm stuck at this point. Downloaded the app then select - log in. then nothing loading. Spent whole evening trying to clear cash updating all apps. Still nothing. Any ideas?
HelloIt appears that I'm stuck in a loop while attempting to buy a subscription plan. It appears that I am unable to proceed forward.I get the following error message below, so I tried clicking on "Try Again" and I get repeatedly looped to the same w...
is there any way to switch your account from one phone to another phone and also, how does one find out their pin number for their account?
I have 500 canada wide minutes wont allow me to redeem them
I have been having problems sending and receiving texts for the last two days, but previously have always been able to resolve the issue my rebooting my phone. But now texts have completely stopped, and I cannot receive or make phone calls. I am told...
I'm in USA purchased add on for data usage in USA (I live in canada) it seems to be working but is not showing the amount of data that I have used on my add on plan
I ported my number and set up a new public mobile account but did not receive a confirmatioln of transfer from my current provider.I still have my old SIM in the phone
I can't log in to either public mobile or my email account registered with public mobile without my phone. I'm in a catch 22. How do I log in to my PM account to cancel by old eSIM and get a new eSIM with my old number?
Hi, I tried to add a 2nd phone number and choose a plan but you replaced my number instead. Now my phone line isn't working.Thank you for getting back to me as soon as possible!
Hi,Where can infind my account information?
It all started well. Logged in, and started the steps to transfer my number to Public. Then the app stopped responding. Tried to log in again, forbidden a1 message. Tried logging in with PC, forbidden and 404 error messages. I have reinstalled the ap...
Can some one help
I paid for a subscription on sept 7 for my brother but we weren't able to activate it yet.we tried last night but we're unable to sign in. We get the code to his email but we're in a loop. we put the code and the page goes back to sign in page again....
I purchased a $19 plan yesterday with esim. Your site said my phone was compatible with esim but when I tried to activate the plan, the phone does not have esim. How do I get the plan changed to get a sim card for it?
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