Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I want to port out my phone number from my Public Mobile account to my Fonus Account.I am not in Canada now, I am located in Grenada and I cant receive sms from Public Mobile to my phone as well as use Public Mobile in any way, but my Public Mobile a...
My service has been suspended due to lack of payment, even though it had always been set for automatic payment. I can’t make the payment on my account. I only get the option to make a new plan. Have I lost my account permanently? I’m trying to fix th...
My phone number changed randomly on its own without any input from me. I now have a new number and no one can get hold of me. I need to get my old number back! Why was it randomly changed? I’ve had my old number for 20 years and now it’s been changed...
I signed up with PM yesterday. Porting took a bit,t but finally did it!When I access my account, there is no plan associated with my email address, and no phone number is assigned to it. When I log in to my account, it appears as if it wants me to s...
When I scan the e-sim is invalid we try morethan 5 times…I cannot acess aswell to my account i dont have acess to the cell number but it is active I need a new bar code to set up my e sim. Thank you
Hello,I have been getting a lot of spam calls on my cell. I have Iphone 13. I am using Public Mobile as my provider.How do i set up call control on my cell.Thank YOu, Nash
Does this plan work on Hawaii?
***@*********last four digits ####i need to have my account cancelled and my $39.20 refunded please
Hi there,I am planing to go vacation 1-2 months, I have a questions about my rewards? If I suspend subscription for 1-2 months, is my referral rewards still add to my account ? Does it go affect?
I paid $15+hst $16.95 for us talk time br error. Please refund.
CS agent asked me to activate a new number and then port my old number, but after I activate my SIM card with old number. I can’t still receive the port out request message from PM. I even called Rogers, and they said no any message received from PM....
Is the 25$ the same as 26$ but just1$ less and I’m still deciding if I want to upgrade to 10go for 27$ or get the 25$ offer what should I do?
I was trying to login My Account and update the CC, but I got the message about Reactivate Subscription, why? I have no problem with my service. My subscription for this month till 27th, I just trying to update the card before renewal time
I am transferring from Virgin Mobility but the Public Mobile app asks me for 13 digit account number, I only have 9 digit Virgin account number. It says I could use the IEMI number but that may cause issues with transferring my phone number. What sho...
Phone sim must have died. Phone cellular not connecting. No data or cell. Can login to customer support as it goes in circles asking for a user name. Won’t accept email as user name. Says invalid. Hit forgot and it sends to the email I just tried. ...
I wanna transfer from fizz to public mobile. I already receive message from fizz to transfer my number, but public mobile said my account number incorrect. Public mobile app already shows my number but I can’t use the SIM card.
I had to purchase a new esim because my neighbor is stealing all my families information. I tried to use a new pin code to lock the sim for safety and now it's asking for a 8 digit PUK key, which I do not know how to find.
Hi,I activated and paid for my Public Mobile service on February 4, but I still have not received my SIM card in the mail.The chatbot mentions a possible postal disruption, but Canada Post is operating normally, so I’m unsure what the delay is. I’ve ...
I am traveling from Canada to USA and cellular data isn’t working.
I didn’t received my SIM card still yet, want to add esim
I joined PM a few days ago. I can’t send texts (not sent) or make calls (call fails) but I am receiving calls and texts (?) I also can’t get a hold of a CSA online either to get the problem rectified quickly. Any ideas of how to fix the problems?
How long should it take for a ticket to be addressed??? I’ve submitted 2 tickets in the past 2 weeks and haven’t heard anything. Do they ever get answered or is it just a waste of time???
Hello, I gave my friend a referral code to use while they transferred their number over, but it did not work.It has been week,s and I have not received $10 as voucher. How can I fix this?
Hi, I have an upcoming business trip to US. my current plan says “60gb of data use within Canada/US/Mexico” and “unlimited Canada/US/Mexico minutes and messaging plus unlimited international text and picture messaging”. Does this mean i do not need t...
I lost my phone I want to retrieve my number is there any way I can talk with a customer service person
Hello,I am trying to transfer a active mobile number from Speakout to Public mobile.I entered the phone IMEI number and I also tried the Previous account number, both with the error.Any suggestion on how to proceed?Thank you
Dear Public Mobile Support Team,I hope you are doing well.I am writing to request assistance in recovering my phone number ###-###-####, which appears to have been suspended or deactivated due to inactivity for more than 90 days.The reason for the in...
i ordered a new sim card and it still hasnt shown up yet
Hello, I seem to have data but when you call my number it goes straight to voicemail. I can't send or receive text messages. I initiated the transfer about 10 hours ago. Please help.
