Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, just wondering how can I keep my mobile phone number with a minimum plan just to receive text messages for verification purpose while I am travelling to the eastern side of the world or non-north-american country? Current options on the PM websit...
I can't receive any incoming calls. the caller tells my the call goes directly voicemail
I've put 3 tickets in to change my plan early and not getting response
I am still waiting 11 days to have my number transferred to Public Mobile. I can call out with the new cell, but nobody can call me. Nobody can text me. I can't receive a verification code, so I can't sign in for my account. I called Bell, they said ...
I have 2 different phone numbers linked to one account my current carrier. How do I sign up for 2 plans with Mobile and keep both the numbers I all ready have?
Hello, I upgraded my service this summer as I needed more data (20GB). Now I would like to downgrade and go back to what I had, 1GB per month. This option is not offered to me when I go to change my subscription. There is not even the option to chang...
Hi PM, I have submitted two tickets requesting assistance and haven't received any responses. I am not receiving RCS messages on my iPhone. My phone is up to date with iOS 26. Under RCS it says waiting for activation. Can you please have someone reac...
My payment failed as I have changed address. I went to update my card details with the new post code and I keep getting the following error notAbleToProcessRequest I have checked everything and all the details are correct. I am unable to resume my se...
Hello PM, I got double charge and service is not working can someone help me with this please
SIM card has not arrived after 10 days. How can I cancel subscription?
Even I purchased eSIM, I can’t activate. I can see error message “ eSIM not installed “. Also, I didn’t receive the QR code. I initially purchased the eSIM while my Apple ID region was set to Japan, then switched to Canada afterwards to install publ...
I followed instructions to transfer my eSIM from my old iphone to a my new one and it is not working:Can I Transfer from eSIM to eSIM?While direct eSIM to eSIM transfers are not supported, we do offer the option to transfer service from one eSIM to a...
recently activated PM via eSIMphone always displays SOS mode. Cannot make calls? Would it have been better to get a physical SIM card or is it just PM reception that is the problem?
I have 3 public mobile accounts, and one needs to be changed so my young adult can pay for his own phone. How do I transfer his number so it isn't automatically paid from my credit card?
I keep getting a notification that I'm roaming when I'm in the city I'm normally in
I have paid for service talk has not been turn on
I received a phone call about an hour ago, telling me my service is going to be suspended. what should I do
duplicate thread
I am a former customer and am trying to return. I was sent a PROMO code to come back (WINBACK120), but when I try to sign up, it states invalid code?
Good day all,My current subscription cycle is from August 30th to September 29th (today). My direct deposit just hit my bank at 10:15am but previously I did not have money for my subscription in my account. It seems I cannot send text messages, make ...
Hello what’s going on with my phone it won’t work and it’s come out of my account the payment
My phone doesn't ring, even though the ringer is turned on. Although people say they leave voicemails, they never show up. The numbers I'm concerned about are not in my blocked list, so what should I check?
hi i bought voucher, its giving error when i enter pin, it says go online
Anyone experiencing this on iPhone? It’s been 4 days and it is not activating. I had issue with recent IOS update. I bought a new eSIM. Then the issue was resolved. But I don’t think it’s fair to buy eSIM every time I will get this issue. My RCS is a...
Hello,I would like to find out while traveling on cruise if PM service will work with US roam Add-on's Please advise, thanks,
I lost my phone, so am using an old one. Got a new SIM card, updated my SIM # on my profile. Still can't make calls and text aren't delivered. What am I missing? edited by conmputergeek541: changed category label as this discussion isn't related to C...
I signed up for public mobile last week and Canada post went on strike the next day. Am I able to change my address to a street address to have my SIM sent to my daughter so I’m not waiting on it to arrive to start services?
You are constantly increasing your fees even though I have been with public mobile for a very long time. Is there any affordable plan where you do not raise the fees?
Are there retailers in the B.C. Lower Mainland that sell vouchers only (and don’t sell instant top ups)?If yes, can you list a few?Are the vouchers immediately ready to redeem (not having to wait for the retailers system to sync some time later on w...
