Postpaid Koodo to Public Mobile

[CasualManatee]

Hi,

I can't seem to port my Koodo number to Public Mobile. The CS Agent says my number is not portable. I followed all the instructions as per the process but alas, no joy. Anyone have any solutions?

[CasualManatee]

Just an update, after about 90 minutes on the phone with Telus, they were able to fix the issue with my phone number. I was then able to port over my number using the app. As of this morning everything is working as one would hope.

[CasualManatee]

No balance, and the phone is paid off as well. It did have financing but that ended in September.

[hairbag1]

@CasualManatee 

do you have an outstanding balanced owed to Kodoo ? Did your plan also include financing a cellphone you've bought ?

sp

[CasualManatee]

That's what I read before I decided to swap over. I don't want to change numbers as I then have to tell all my current contacts to update my number. And I'd just go back to Koodo except that I am being told that I'll still have to pay for this current subscription, which began 2.5 hours ago. 

I have written the agent to ask about escalating as per your suggestion. 

Thanks

[hTideGnow]

HI @CasualManatee 

All numbers from Koodo can be ported into PM, no reason it cannot.  So, you should reply CS_agent and ask them to escalate or explain why

[hairbag1]

@CasualManatee 

why not just take a new number from the long list of possible numbers in your area.

[Handy1]

@CasualManatee   An pic a new number , or stay with Koodo