Community

RESTORE MY SERVICES

I was on 6GIG and i just upgraded to 20GIG and payment of $38 was made (tax inclusive) but until now, i have no services. Meanwhile, my account is showing that i should pay a balance of $18 to upgrade to that of $50. Please, i did only upgraded to 20...

My account

I would like to cancel my subscription and get a refund! How do I do this?

Unresgistered card not functional

bought a new sim card about 5 years ago and it is saying its not found when i try to register it

CANCEL Subscription

How does one cancel a plan?  I've tried everything their 'bot' tells me but the information is not accurate. Thank you. 

trouble with phone line

dos anyone as a phone number to contact public mobile.. paying for the last 2 monts and i have no service

Lost phone

Hi, I've had the misfortune of losing my phone. I'm wondering if there is any way to check to see if I have any voice mails using my computer. Thanks.

Re: Public Mobile Account

Thank you.

Non 5G phone?

My S10 Samsung is still working great; I only buy a new phone when it slows down and things take forever (ie more than a second or 2 lol) to load. Since the email in March about our phones not working on 5G I feel I'm playing chicken; like one day I ...

Re: No response from support, been two days, service not working.

I am also not receiving a reply to my ticket since Thursday

No data connection starting from today morning

 Was it the problem of Public Mobile?Tried restarting the phone, resetting the service provider, switching on / off of airplane mode.Located in Calgary. Using iPhone. Still have 10G data. Auto paid previous bill and far from next bill due date. 

iphone12mini

Does public support iPhone 12 using eSIM?

Number transfer

I subscribed to your service over 24 hours ago and I still don’t have confirmation that my number has been transferred. And I can’t send text and also can’t call everyone. And what does p1 and p2 mean? 

Why my data not working

I already did resetting network but still not working. my phone is iPhone 11

stuck with SOS when setting up a new iphone 17

I am setting up a new iphone 17:- i bought a new esim on the new iphone 17- i started esim installation- the last step of esim installation is to transfer the phone number from the old phone, which failedNow both my phone are stuck with SOS without c...

Data not working but still have 90 gigs left

Transferring Number To Public

Lost old phone, still currently with provider but no way of getting SMS messages

Porting to another provider

Hi, I’m trying to move from public mobile to rogers because of a better mobile plan. The Roger agent told me that it will be through porting of numbers. However, after proceeding I did not receive a message from public mobile to proceed with porting ...

Unlimited plan with no minutes

Cannot make calls. Says I have zero minutes. But have an unlimited plan.

how to sign up without a phone

Hello,I have a family member who like to join Public mobile for his cell phone. He is currently in Northern Village in Canada where isn't cell phone signals. He won't be able to receive messages or calls. Is there a way he or I can get this done for ...

New account activation

new customer, My phone is not working, reason subscription expired, I paid and activated my account last night but still no service.

Compromised

Would it be possible that someone is using my number?   When you answer my phone it says that you won a prize from Walmart and to press "1"

Issue with Esim activation

Hello,I've just subscribed to an Esim plan but I'm stucked at the very last step : activating my Esim in the app. It failed many times, and now I can't log into my account as it sends a text message to the phone number I can't activate...I use a Goog...

Transferring phone # from PM

Hi I have made a request to transfer my phone number from PM to videotron. I was supposed to receive a text from PM in which I was supposed to answer yes but never received it. How do I notify public mobile that I wish this transfer to go forward? Th...

Service

Will my phone work in Italy 

Bad connection

Hi I’m having connection issues I live in Peterborough On Canada…and most of the time my connection says LTE and only has 1 bar ..so nothing loads when I search things ,when I signed up it said 5g coverage everywhere..I’m using an IPhone 15 Pro Max s...