Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do I increase my international minutes?
I want to use my Rogers landline number on my cell phone instead of my current Public Mobile number. Can I do this?
My Sim card hasn't arrived for three weeks now. It says it already arrived so I don't know if the problem is on my end or if they haven't sent it. I tried sending tickets and chatting with the ca but all the responses I've been getting are useless. ...
payment system down? cant pay to renew subscription
Hello,I am contacting you to request the immediate deactivation of one of my Public Mobile phone numbers and to stop any further subscription charges.Phone numbers: xxxxxxxxxxxxxxxxxxxxxx, xxxxxxxxxxxxxxxxxxxxxxMy wife and I permanently left Canada i...
I’m in Vancouver, it seems like Public Mobile is having issues with the signal going to SOS only mode. It seems to drop the signal at random moments. I’m on a iPhone 15, eSIM.
Hi, Are the Canada-US-MEX plans for calling and messaging from CAN to the US and MEX or can the plan use the calling and data in MEX and US to CANADA?Thanks!
If I change my plan and after a month or two I want my old plan back is this possible?
I bought additional data. It shows in the app. But I keep getting messages that my data is all used up and the additional data I purchased is not working.
MY SIM is blocked and I’m having trouble getting an agent to help. What should I do?
Got an email from Public Mobile asking to fill out a survey for a chance to win a pre-paid visa gift card. Is it legit?
Hello, I need assistance with my eSIM activation.I completed the purchase and payment for my plan (30GB 5G), and I received the confirmation email. However, I am stuck on the final activation page (“Last step – Activate your SIM”).I did not receive a...
I mistakenly deleted my public Mobile phone number as the Eversafe number to be used for two step verification. When I try to re-enter the same phone number, an error message appears saying "Login Failure" and no sms message is being sent out for ver...
I was referred and I paid for my subscription and Sim card to be shipped to me. But I have not gotten a feedback or Sim card delivered since last 6 days.Kindly assit
After a big wind storm back in December I have not been able to receive calls or voice messages or make calls from brick buildings which is my place of work. It also keeps telling me my storage space is almost full even though I have deleted numerous...
Hi there, I redeemed my neo points on 28/12/2025. However I don’t see any credit show on my visa statement. It has been happening a few times. Can you please check it for me please? Thank you
I have the $20/ MONTH plan with 1GB. I tried to log in multiple times to the 'Add-ons' section from the web and mobile, and I can see Minutes add-ons and US add-ons but no data add-ons at all!! Where are the data add-ons??
is there another way to contact provider?i have an issue with automated credit card payment and contacting service department to resolve issue
was a public mobile website hacked ?no phone for two days ,automatic credit card payment issue , can not pay ,can not submit issue problem with customer service ,the next payment is posted for May insted of February
Hello everyone, I have a problem with my phone because it freezes periodically and starts to lag during games. Also, sometimes the screen locks itself and I have to swipe the lock 10 times to unlock it. I recently reset all the settings to factory de...
I am in Maui and paid for USA talk and data but it’s not working. My account shows that it is active. Very frustrating. St one point I tried to reorder and tried to add money to my account I was asked for a postal code ant the reply was that it’s inv...
I have chated with Public Mobile they said they would unlock my account in 3 hours and did not solve my problem. I a extreamly unhappy with this service.I get message saying Unauthorized.Nobody is helping meI cannot call anyone from my phone.Horrible...
I have not subscribed yet to PM but plan to soon. I logged in and started that process. I tried to activate a subscription but was having some issues. My cell phone is an older model so is not compatible for eSIM, so PM's response is that I need a...
My eSIM is installed on my iPhone, but shows no cellular signal, my number is blank, and SMS/MMS are not working. Can a moderator manually trigger Esim provisioning.
Change credit card on file?
Payment Failed! Please try again or use a different payment method.
Hi there,I purchased this plan during a promotional offer on January 28th. However, when I attempted to activate the plan, I discovered that my phone is not eSIM compatible, despite the initial confirmation that it was.Consequently, I bought a SIM c...
@CS_AgentUnable to reply a msm from a number transfer request, it is showing the reply is not delived on iphone.
