Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I understand PM agents are busy with the influx the new account recently added.\I've recently sent in two tickets to change a plan that I'm not able to do on my end. Sadly I don't have confirmation of the ticket numbers as I haven't been emailed them...
Hi, I can't receive Skype calls I was able to in the past but after plan change I can't pls help
Hi everyone, I have been a PublicMobile user for a few years and have a few accounts. I got notified by VISA that multiple charges were being made by PublicMobile. I went back to November and also noticed an extra charge. Does anyone know how to conn...
So I just changed from bell to public and I got the message for transfer mobile number where I replied back with “YES” to that message as instructed but now what do I have to wait 5 hours or do I have to change the primary or secondary label from my ...
Of course, the provider I had before is the one specific one (Koodo) that needs customer support to port the number... I made a ticket, waiting for a response after 24hours now but my Koodo plan runs out on the 8th..., am I going to be without my num...
My wife and I are waiting for very important calls. We both have iPhones. We both have Public Mobile. Sometimes we receive missed calls, and we want to call that number, or we want to call. But we get the message "Call cannot be completed Error 8B1"S...
So I requested a Number transfer from my previous provider and I just got a text message saying “Hey, it's Public Mobile. To successfully complete your number transfer request, please restart your phone. Welcome to Public Mobile and thank you for joi...
Hey My husband switched just last monthwe are out of country but I want to take advantage of the special ending January 6 - two questions 1. When you sign up and get an eSIM do you take out your old SIM card from the other provider? Also I understa...
Hi, how do I redo the activation process? I put IMEI number instead of account number and it's stucked here. I called Koodos the agent said the request for transferring my number was canceled and need the request again. I talked to the Public Mobi...
My wife and I both switched to Public Mobile about a month ago. As soon as we switched, we have both experienced issues with phone calls, both being made and received. Sometimes when the phone is answered, it works fine, but usually there is a delay ...
Hello! I know of someone that is looking into opening a public mobile account. She is currently on a group plan on Rogers with her family members. Will there be any issues with porting her number since she is on a group plan? Are there any specific i...
I produced a ticket number for my with wife as she is trying to join public mobile. The ticket number is xxxxxxxxxxxxx. It was issued to us on December 31 2024. She had placed an order for a SIM card on November 12. Please provided an update rega...
I've tried to transfer my phone number twice. Both times I recieved the text and approved it. Please check the status of my number transfer. I'm able to send texts and make phone calls with the public mobile esim. However, I receive calls and texts t...
Just activated $29 can us mex plan. Everything went well, installed esim but it says the data is connected and there is reception, but I'm not able to send any text or use my data for the internet. Weirdly enough, I can still receive texts from their...
My son's telephone service has been suspended due to the change of the credit card expiry date the pre-authorized service is connected to. He cannot download the mobile app to his phone because he does not have the Apple ID number to download the app...
I followed all the steps, responded 'yes' to the validation text message, and my number has not transfered from Rogers and Public has assigned me a new number. I would like my old number back. My Rogers sim is still in my phone but not active and I i...
Hello All,I received a new phone and have obtained a new PM sim card ( my old phone is not compatible).I want to activate it, keep my current phone number and active acct. Can someone give me instructions how to do this?Do I activate using the downlo...
Hi, I have the $34 50GB data within US and Canada plan but want to change to the $29 20GB US-Canada-Mexico. I can’t find the option on the app to change. I’ve submitted 2 tickets and has been a week but no response. Hope someone can help. thanks.
Just a heads up to anyone who might have been interested in one of these 2 plans but missed out after Dec. 31 when the deal was gone, it's back for a very limited time:
In Buffalo NY purchased roaming package. Can't make a phone call can't receive! Shows ATT. What is going on? Any solutions I can try?
I followed the instructions to port my freedom mobile number into PM, and I did get SMS from freedom mobile and replied YES. But I still can't receive calls dialled to my old number. (Calling out is fine). It's been a day now. I created a ticket, but...
@All So, last night i was charged in my account for my phone bill, but I didn't have sufficient finds in my checking account, so the payment did not go through, and my account is on hold now, i am trying to just pay it manually now, but there seems...
Hi there, im looking to move back to Freedom and my Public Mobile plan expired exactly on the evening of when I made the switch, so I didn’t receive any of the messages to port over my account and now I’m unable to receive the additional ones since m...
I am new to Public (account is 24 hours old). Everything now working except RCS texting. says “waiting for activation”. I have read that it can take a few days to activate or am I doing something wrong?
I accidentally paid twice for a new subscription on Jan. 2.
I’m switching my plans within public mobile (changing from a $34 plan to a $35 plan). Will the referrals I’ve given on my old plan carry over to the new plan?
I entered the wrong phone number while registering my SIM cardSo I cannot get EverSafe ID
Hi everyone. I currently have 4 accounts / phone lines through PM. The oldest since 2017. [Wife, daughter19, daughter19, and most recently Mine-swapped over after 8 years at Koodo]My plan is the most expensive, but it isn't being offered the same ”sa...
I'm looking for information regarding CAN-USA-MEX plans offering "unlimited international text and picture messaging." Can anyone confirm, based on personal experience or other reliable sources, whether this unlimited messaging applies within all thr...
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