[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Refund
Service failed. Unsubscribe. I want a refund.
Termination of support for my phone
A month or so ago I received your message that support fo my phone would be terminated. This was due to upgrading of the network with which my phone will not not compatible I can't now find the message. WHEN does my service terminate
24 months data
I had added a promo code that gave my account 10GB of additional data for 24 months. I did this last month and it showed in my account thececmxtra data even saying it was a 24 month promo. Now it is gone and only shows the data that regularly came wi...
Issue with number transfer
I have requested for service provider transfer from freedom to public. It is more than 2 days but still not received any update yet
Subscription payment error
I just made an incorrect transaction on my old account instead of a new account and need to have it cancelled or transferred to correct account. I can’t find anywhere to deal with the situation. I have removed credit card info from the old account a...
Can’t phone people
Just switched from Sasktel to public mobile yesterday. Can’t phone out but can receive calls. What to do?
Porting completed but SMS totally broken
My porting process was completed a month ago, but my SMS service is completely broken. I cannot even receive system messages or verification codes. This is not a device issue. I have already followed all the standard troubleshooting steps, including ...
Resolved! iPhone 5SE says "No Sim"
iPhone 5SE says "No Sim" but there is a card in the phone. I swapped out with another card and it worked. Should i buy another card or by an 'e' card? (mine sim is only three months old and has not been take in and out except for recently to "reboo...
Resolved! No sevice
I have eSIM came from other provider said yes to transfer , then I have nothing my primary is sos and my secondary is public mobile, which does nothing for me as I have no data , no service and no sms . I’m stuck with nobody to talk to to resolve my ...
Change the current esim to new phone
Hi there, I bought a new phone and plan to transfer the eSIM from the old one to the new one. However, I checked my email and did not see the welcome email before. Please help if possible.Thanks,Son Phan
Switch from e sim to sim
I need some help switching from esim to SIM card. when I signed up i chose esim, but my Phone is not esim compatible.
Resolved! Request to Pause service / Alternative verification
Hi I am currnetly unable to access my phone and need to pause my service, unfortunately i cannot complete the verification process because the system keeps sending the six digit code to my phone.There is NO option to recieve the verification code by ...
Call goes to VM - outside text does’t work
My number was ported from Bell Mobility to Public Mobile. Outgoing calls, SMS, data, voicemail, and iMessage all work correctly. However, all incoming calls go directly to voicemail with no ringing, and my iPhone receives no missed-call notification....
Overcharged in my account
so they keep paying $5 extra till march 2027 every month or this is just a one-time charge?
overcharged in my account
$5 dollar was charged (x1 30-day 3G Usage Price Increase) but I didnt asked for that service?
can not make.phone call and connect to internet
UrgentI can not access the internet or make phone calls right now. everthing is good yesterday. please help.
Unable to access my account
I've been a Public mobile customer for over a year. When I login to my account, it gets directed to new activation page and I'm not able to see my account info at all. I tried on the app and computer as well.I logged out/deleted the app and installed...
Service
I'm a new client and had requested a regular Sim card. It's now been 9 business days and the card hasn't arrived. Would like to change to an e Sim rather than continue waiting. Need instructions for that process.
Resolved! Roaming Issues
Can't receive SMS abroad, want to port my number! How to do that?
Lost phone, need to change sim
I lost my phone, and when I tried to change the SIM in the app, it sends 2FA notification to the phone number on that phone. I need somehow to send that 2FA notification to email instead of the phone number
Phone number transfer
Hello I was just activated yesterday so I am able to have data and make phone calls only with this temp number, but my phone number from the old service provider, lucky mobile isn't working to yet, no one can call me on my number it goes straight...
Can’t switch number from smashed phone to new phone
@CS_Agent my phone got destroyed and I’m trying to switch the phone number to my new phone but without an SMS number that goes to my old phone, I cannot switch it but there’s no way for me to get the SMS number because the old phone is destroyed. Ple...
My phone isnt working
It says I need to add a plan. When im all paid up and in good standing....
charged for purchase of a esim twice!
I just purchased an esim via the mobile app on July 7, 2026. When I checked my account, I was charged for the esim two times. Please correct the double charges.Thank-you,Anna
Auto pay
How to tell if my payment will come out automatically
Extra 10GB with promocode PMDATA for 24 months was gone
Good Morning,Last month I was given an extra 10GB of data for 24 months for when subscribe to 25/month. But It was gone last weekend.can you please check what happen? Thank you
I can,t dial 1800 numbers
I can,t dial 1800 numbers. I already restarted my phone for a couple of times. No success. Please resolve the issue.
Kids smart watch
Hello there! Just got a kids smart watch from Amazon. Having some issues getting the data connection to work. I've already dug around and found the SMS command to set the APN settings but no luck making it work yet. For now, I'm wondering why I can c...
Data usage issues
When I sum up the data usage the sum doesn’t align with the amount of data public mobile says I’ve used. I was hoping public mobile would have this correct and explain why this has happened. Specially my sum is 10-11 gbs but public mobile says I’ve u...
Number porting issue
Hi,I was porting my number from bell to PM but during porting entered the wrong bell account number. I recieved the bell authorization and said yes. However, then received a message of error due to wrong account number. Now i fear losing my original ...
