Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I've been a Public mobile customer for over a year. When I login to my account, it gets directed to new activation page and I'm not able to see my account info at all. I tried on the app and computer as well.I logged out/deleted the app and installed...
I'm a new client and had requested a regular Sim card. It's now been 9 business days and the card hasn't arrived. Would like to change to an e Sim rather than continue waiting. Need instructions for that process.
I lost my phone, and when I tried to change the SIM in the app, it sends 2FA notification to the phone number on that phone. I need somehow to send that 2FA notification to email instead of the phone number
Hello I was just activated yesterday so I am able to have data and make phone calls only with this temp number, but my phone number from the old service provider, lucky mobile isn't working to yet, no one can call me on my number it goes straight...
@CS_Agent my phone got destroyed and I’m trying to switch the phone number to my new phone but without an SMS number that goes to my old phone, I cannot switch it but there’s no way for me to get the SMS number because the old phone is destroyed. Ple...
I just purchased an esim via the mobile app on July 7, 2026. When I checked my account, I was charged for the esim two times. Please correct the double charges.Thank-you,Anna
Good Morning,Last month I was given an extra 10GB of data for 24 months for when subscribe to 25/month. But It was gone last weekend.can you please check what happen? Thank you
Hello there! Just got a kids smart watch from Amazon. Having some issues getting the data connection to work. I've already dug around and found the SMS command to set the APN settings but no luck making it work yet. For now, I'm wondering why I can c...
When I sum up the data usage the sum doesn’t align with the amount of data public mobile says I’ve used. I was hoping public mobile would have this correct and explain why this has happened. Specially my sum is 10-11 gbs but public mobile says I’ve u...
Hi,I was porting my number from bell to PM but during porting entered the wrong bell account number. I recieved the bell authorization and said yes. However, then received a message of error due to wrong account number. Now i fear losing my original ...
I recently subscribed to Public Mobile, my sim is active and I am able to call/receive any network. However, I am unable to receive calls from Rogers number, sms works just fine both ways, not calls. Any idea
Hello, I currently use my device for work related functions and my employer has referred me to speak to my service provider regarding the global protect app unable to connect while on data but connects fine when I’m on wifi. Global protect is a softw...
I received a text message from Public Mobile that says the account number provided is incorrect.I'm hoping to talk to an online agent to resolve this issue. Any help would be appreciated.
Hello, I have an inquiry regarding my subscription. As of June 29th 2026, my subscription seems to have been paused. I have also lost access to my account online, stating unauthorized access. I am unable to find out what is going on with the account....
Hi there, so my visa debit seems to be not working to make a payment which is strange because I've used it before to make payments. And the addresses on my debit Visa and public mobile account are the same except there is a letter in my address, and ...
I just transferred my phone number, along with both of my sons’ numbers, from Freedom to Public Mobile. I have already confirmed and authorized the transfer. I am able to make calls, but I am unable to receive texts or incoming calls. My mobile netwo...
My phone is not from canada and I bought the eSIM via site and cannot download the app to activate it, I need an email with the qrcode to activate or I want to cancel my purchase because you don’t ex
