Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My monthly subscription includes 20GB of data. Today's the first day of a monthly cycle. I just got a text, telling me that I have used 95% of the data included in your service. I checked my account online. It says I've only used 0.1GB so far. It che...
I just upgraded my subscription from 4G to 5G network but it's still 4G network reflecting. What could be the problem?
Suddenly my data and SMS/phone stopped working. I'm up to date on payment, account is active, I've rebooted and it's still not working.
so heres my question how do i transfer my number to a phone that doesnt have a physical sim slot, do i purchase an esim or is there a way to transfer my physical sim to a new phone with out purchasing a new esim also if i have to purchase an esim hw ...
Hi, I said YES to an offer of a canada-us-mexico plan the day before my renewal date. The nee plan did not show up but for some reason my available data increased. What can I do?
Clicking on "Account" takes me to the home page.
Hi Can I please get help, @CS_Agent I received a SMS message about a new plan, and the text says it will change on renewal which I didn't want. When I login to my account it's still showing my current plan and I don't see anything new on renewal. C...
Hi i have been charged for 2 plans via my bank account. Would like a refund from one of the payments as i only need one subscription plan for my phone. Ty
I recently about 2 days ago switched to public mobile and did the process of transferring my old number to thr current plan but for some reason after I got a notification saying your transfer is complete your current number is on your new plan, I che...
I have a Canada / USA cell phone plan , I have a Iphone 13 , when I'M in the USA , I can not make a phone call , when I call if fails , I reset network setting , but still will not call out , I think it concects to AT&T , I get the message from Pub...
I need my account number.
I just received a TEXT telling me that I only had 10mins left on my plan, It seemed weird so I deleted it.Has anyone had this issue?
I'm signed up for a plan with unlimitede talk time. I just got a text from 611 saying I only have 10 minutes of talk time left. I logged in and can't see anythign in my profile about that. Been with Public for years and never had this come up before,...
Hi There, want to transfer an existing phone public mobile phone number. to a new public mobile account. We lost control of the previous account. How do we transfer the number to a new sim #.Thanks
Today, I received a text saying I've used 95% of my data this month (my plan cycle started 2 days ago). I check on the public mobile app & website, it says I've only used 10% of my data (updated after I received the text msg).---Another issue is when...
I just replied YES from my phone, where the message offered $25 for 4gb. Where can I see that plan under my account or where can I check ? Last time, I replied YES, it did not to the new plan.Thanks.
Hi, I recently lost my phone and had to get a new phone along with a new SIM. Since I was issued a new SIM, I had to choose a new phone number.However, I would like to keep or recover my original phone number from my lost phone, which was also with P...
My data usage shows data being used during middle of night when my phone is charging and I am not using it. Do you know how this could happen. This month is the first time I have had this issue
I just got a text saying I have 10 minutes left in my plan, I have no idea what this means, I am 78 which may explain why I don't understand the message. However, I've had texts before saying how much of my data I've used but never one about having s...
Both my wife and daughter received a text message offering this special price plan buy I didn't. Why?
Hello Public Mobile Team,I’m having trouble accessing my account. My phone number is ###-###-####, and I’ve been using and paying for this line. However, when I try to recover my account, it says my number is invalid or doesn’t exist.I no longer reme...
Should I be concerned about this notice on my account:Your services are on hold Subscription Expiration Date: Oct 12, 2025Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your a...
How do you cancel an account when someone dies?
Hi,My plan was supposed to be updated today, October 12, but it hasn’t been changed yet.I upgraded from the 4GB plan to the 20GB plan, but it still shows that I’m on the 4GB plan.Could you please check this for me? Thank you.
Hey everyone,I’m hoping someone here can help me out! I recently upgraded to an iPhone 17 Pro Max, and during setup, it’s asking me to scan a QR code from Public Mobile to activate my eSIM.I had already converted my SIM on my iPhone 12 Pro Max to an ...
I am travelling to Bali and was looking into getting an esim for my trip. My Samsung s20+ should have a sim manager under settings/connections (required for activating esim). I've learned that some carriers will lock or hide the "SIM card manager". W...
Noticed this problem started on Oct 8/25.Texting with anyone else in my contacts works normally, but attempted texting with my coworker not working properly. I receive all the messages that he sends to me, but he does not receive any messages that I ...
My son put the physical SIM card he purchased into his phone and proceeded with the activation but did not select transfer number, he selected the new number option. To compete activation, Public Mobile keeps sending verification codes to the new num...
It's been over 5 hrs since I joined Public Mobile and transferred my number over, I still don't have service. I cannot talk to anyone and the service with the previous provider is canceled. Can anyone help?
Hello,My cellphone plan is just Talk & Text. Recently, I am going to travel and want to have Mobile Internet on my phone. Can I change to $18/ mo. plan for temporary 2 months, without changing my phone number or having to buy a new phone?
