Community

Resolved! Data Overage Fees

Hello,Is Public Mobile planning on waiving data overage fees following the ice storm in Montreal? Many of us are still without wifi.  Thank you

Resolved! Can't make outgoing calls weeks after porting

I recently ported my number which was successful, and I can receive texts and calls and send texts, but I can't call anyone, (it says number is not assigned) can someone please help with this? I've looked in the forum but can't find an answer since i...

Resolved! us roaming not working

Help, US roaming not working.  text message not going through 

Resolved! Trying to get some help

For some reason I cant dial the *611 to top up my account with phone card.Been doing this every month for past 7 years with zero problems.Tried rebooting phone and wont allow me to dial the *611 number.been looking online for help for about an hour a...

Resolved! US roaming

I have paid for  US add on and have absolutely no calling or texting. Roaming is on, T-Mobile is provider, data is on. Nothing works. I can't even access my account. I  turned phone on and off again. searched for network. Still not working.  I found ...

Resolved! Unexpected Refund

I recently ordered a phone and waited for word on its shipping progress and a couple days later received word that my order got refunded without notice as to why. I checked my balance and seen that I did not even get my money back. So what I am wonde...

Resolved! public mobile coverage

does public mobile use Rogers towers? as they are the nearest to me 

Resolved! PUK

What’s my PUK code

Resolved! Monthly Invoice/ monthly payments

Hi How can I print off my monthly invoices/ payments for last year 2022.

Resolved! Data from previous month

Im wondering if my data from last months will carry over im sure i didnt use up all my data from last month. How do i check this? 

Resolved! Changed plans and looks like still on old plan

Hi there. I paid for a change in plan yesterday and the account is still showing the old plan. First time I changed it, it said payment unsuccessful and did it again. Now I have 2 charges on credit card and now have a credit on my account. Very confu...

Resolved! no calls but texts work

Cannot seem to receive or call out. Text message works but not calls. It either rings busy or call failed. Tried resetting the phone. place sim in other unlocked phone same results

Resolved! cannot access voicemail remotely

I am trying to access my voicemail remotely by calling my number, pressing *, and entering my password. When I call my public mobile number, I receive the following message, "client you are trying to reach is not available at this moment; please try ...

Resolved! Pre-authorized payments from Funds

Hello, dear friends from the community! Today I added funds to my account that will be used for the following two months. My question is: if I press the pre-authorized icon, the next time will it take the money directly from my funds, even if they ha...

Resolved! iPhone 7 Plus

Used an IPhone 7 Plus on Public Moblie. Sold the phone to someone else now it’s saying the iPhone is locked. How do I get the phone unlocked. 

Resolved! Account#

How can i find my account #

Resolved! Email

How do I change my email address in my profile 

Resolved! Transfer phone number without account #

Hi, Rogers pay as you go has no account #.  How to transfer the phone number to Public Mobile?  By entering SIM card # ?Thank you

Resolved! how do i change email address on existing account

Resolved! Calls are failing, no incoming or outgoing calls are working

tried all suggested methods i.e toggling airplane mode, shutting down device, etc   

Resolved! Update payment info

Ways to sign in if I forgot my email 

Resolved! over charged

hi there my got charged twice C$42.00 which wrong i was paying only for student C$15.00. So please i am looking to get my money back.thank you.Saron