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Forum Posts

[NEW] Dropped Calls

Hello Community, We are aware that some of our subscribers are experiencing intermittent wireless service. We want you to know that our team is actively investigating this issue and is working around the clock to resolve this as quickly as possible. ...

Ck_PM by Public Mobile
  • 1143 Views
  • 35 replies
  • 12 Bravos

[NEW] Scheduled Maintenance on June 16th

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: June 16 | 12:00 AM EST to 10:00 AM EST   or   June 15 | 9:00 PM PST to 7:00 AM P...

Ck_PM by Public Mobile
  • 403 Views
  • 1 replies
  • 0 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15455 Views
  • 118 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26604 Views
  • 184 replies
  • 26 Bravos

Re: Not receiving all text messages.

I am also not receiving SMS messages from people (including a PM user who just tried). I *did* get my request to transfer from my old service provider (Freedom) and responded yes. I am receiving voice calls.

ColinBiggin by Great Neighbour / Super Voisin
  • 159 Views
  • 1 replies
  • 0 Bravos

Plan renewal

has anyone else had the issue with the subscription ending a day early and not able to use the phone or internet my plan is set to expire Apr 29th and it is already shut off.  any ideas on how to correct this.

Chris87 by Great Neighbour / Super Voisin
  • 140 Views
  • 3 replies
  • 1 Bravos

Not receiving verification codes and texts since switching

Hi there, I switched to public mobile almost a month ago and it's been good but I have not been able to receive verfication/confirmation texts from publicmobile and all other apps. I have restarted/done updates etc but I still can't receive those typ...

MizzMiche by Great Neighbour / Super Voisin
  • 150 Views
  • 3 replies
  • 0 Bravos

Does not receive and can not messages.

Recently I transferred my cell phone # from Fido to Public Mobile. I can make and receive calls , but I can not send or receive messages.  

sorayanh by Great Neighbour / Super Voisin
  • 121 Views
  • 2 replies
  • 0 Bravos

Credit card payment

Service was disconnected because of no payment. Visa claims that the payment was made but PM claims that payment was not made. Service still not reconnected. Not sure how to resolve this issue. 

A525g by Great Neighbour / Super Voisin
  • 126 Views
  • 3 replies
  • 0 Bravos

Too many minutes on an unlimited plan

Hi:My husband and I just signed up with 2 separate Public plans. Both have unlimited talk and text and 50G data. We have both had trouble calling the other but have no problem calling anyone else. Support told us to reboot and that fixed the problem....

Campernanny by Great Neighbour / Super Voisin
  • 102 Views
  • 1 replies
  • 1 Bravos

Complimentary Bonus data has not been Added

Got this message a long time ago, I screwed up and repurchase a plan right away believing that the promise complimentary Bonus data due to Public's Mobile switching me to the new program. Please fix this. Thank you Public Mobile here, delivering on o...

NaYr by Great Neighbour / Super Voisin
  • 165 Views
  • 2 replies
  • 1 Bravos

Service agent

Can someone send me a link to reach a service agent? Also tell me where I can find it on the site. Thanks.

Juno12 by Great Neighbour / Super Voisin
  • 116 Views
  • 2 replies
  • 0 Bravos

Carrier update

My son’s cell service stopped working with cellular displaying "An update is required to use cellular data on this iPhone." I have backed up and updated my phone and cellular service still not working. Tried resetting network setting and same issue.p...

Scullyxo by Good Citizen / Bon Citoyen
  • 305 Views
  • 7 replies
  • 0 Bravos

Unable to port number to PM

I cannot port my number from Bell (not pre-paid).. on my mobile device I get: Unable to port number, please us a Canadian number! my number is an 819 number and I already being billed.. I am unable to complete the activation, if I cannot activate, ca...

Norbit by Good Citizen / Bon Citoyen
  • 213 Views
  • 6 replies
  • 1 Bravos

Account

@ Agent why am I still getting a payment taken out for an account that is supposed to be closed 

Lollie by Great Neighbour / Super Voisin
  • 118 Views
  • 2 replies
  • 0 Bravos

Public Eversafe ID & password reset not working

Hey, I am desperately trying to log into my Public account (created in June 2022).I have the email and password but it says that the credentials are incorrect or unknown. Also sending a password reset email doesn't work (not receiving anything anywhe...

Leander by Great Neighbour / Super Voisin
  • 117 Views
  • 1 replies
  • 0 Bravos

Public Mobile App

What's the data app usage showing:How does the app show my data usage, does it show remaining data or how much has been used each day?Remaining data :Does this mean that there is only the shown days remaining for the rest of the month or was it indic...

Knotty by Good Citizen / Bon Citoyen
  • 160 Views
  • 2 replies
  • 0 Bravos

Video and group texts

First I can't make a call with google Meet. Is this too much for this network and they don't allow it? Second, I try to make a group text and I can only see the texts that come to me. The group cannot see my texts. That's pretty cheesy if they don't ...

th3Bird by Great Neighbour / Super Voisin
  • 92 Views
  • 1 replies
  • 0 Bravos

I was told the are stopping all the points

I was told they was stopping all the points I earned and offered me free data as way of saying sorry, then I seen they was offering people a free month of service that wasn't happy, so I'm wondering how I get this free month of service, I have wrote ...

Hash_n_weed by Great Neighbour / Super Voisin
  • 192 Views
  • 2 replies
  • 0 Bravos

Payment

Cannot update payment imformation

Filo2010 by Great Neighbour / Super Voisin
  • 236 Views
  • 5 replies
  • 1 Bravos

Replacing lost SIM card

Lost my SIM card so bought a new one. I have put it in my phone. I have also logged into my public mobile account and updated the SIM card number. I am still not getting text messages or getting service on my phone. What else do I need to do? 

JaimeHilbert by Great Neighbour / Super Voisin
  • 137 Views
  • 2 replies
  • 1 Bravos

Cancellation of contract

Hello,my son has a public mobile number.I would like to close a contract for his number

MiraZh by Great Neighbour / Super Voisin
  • 167 Views
  • 3 replies
  • 1 Bravos

Resolved! iMessage stuck on activating, sms not being received

Recently switched to public mobile. iMessage is stuck on activating and isn’t activating.I sent a text to 2 people who have Samsung phones and they haven’t received my text and the text is not failing on my end.Anyone know what to do? Why is SMS such...

Jaleelhamid by Great Neighbour / Super Voisin
  • 352 Views
  • 6 replies
  • 0 Bravos

Poor Support

My wife had issues with her voicemail submitted a ticket and had no reply. It's unfortunate that Telus who owns Public has no call centre to reach a live agent to resolve issues.  We had to switch to Virgin Mobile is is owned by Bell with an excellen...

LM321 by Great Neighbour / Super Voisin
  • 223 Views
  • 5 replies
  • 3 Bravos

upgrade subscription

How does it work if I change my subscription? Will it be effective immediately?

guobeiwu1 by Good Citizen / Bon Citoyen
  • 137 Views
  • 2 replies
  • 0 Bravos

Resolved! Changes to Add-Ons + Promos After Changing Plan

I'm aware that my add-ons such as international minutes and "one-time" gb bonus will be removed when changing to a plan of lower value, but what will happen to promotions? Currently have a "2gb data bonus" with an unlimited cycle which sits unused, b...

matchupichu by Great Neighbour / Super Voisin
  • 253 Views
  • 4 replies
  • 0 Bravos

Port number

Is anyone else having troubles porting their number over? It’s been a week and still no progress. They gave me a number to call that does not work. I can’t afford to pay for two separate carriers. Im sad. Might have to cancel with public. Plus I made...

HarmonyNovs by Great Neighbour / Super Voisin
  • 106 Views
  • 1 replies
  • 0 Bravos

Can’t log in

I can’t log in and want to change my plan. I forget the email and don’t have access to any previous emails

Lukie19 by Great Neighbour / Super Voisin
  • 112 Views
  • 3 replies
  • 0 Bravos

Plan changed without my knowledge

I purchased the $34 ULUS CW Base Plan - 50GB - 5G on 18 Mar 24. Today I got a message that I was at 95% on my data. I checked and see that my plan was changed to the 250MB plan on 17 Apr 24. I did not make this change, as it would make no sense to do...

cbatchi by Good Citizen / Bon Citoyen
  • 241 Views
  • 3 replies
  • 1 Bravos
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