Community

Login Verification Code Issue

When my account was made, I was given a new phone number. I had an agent switch it to my current phone number, however, when I try to log in to my acount on the mobile app, it sends a verification code to this other phone number and I am unable to lo...

Your services are on hold

I am seeing this message under rewards that my services are on hold and I may lose the number. Is this a Public mobile error? I have been paying on time (auto-pay) every month.

Stuck Transfer from Bell (SOS Mode) & Support Ticket Button Disabled

Hi everyone,I need some help from the community or a CSA. I initiated a number transfer from Bell to Public Mobile over 12 hours ago. I replied "YES" to Bell's confirmation text, and my Bell service has since been completely deactivated.However, my P...

eSIM says not compatible with iPhone 17 pro max

I activated my account yesterday and got the eSIM. Because that’s all the iPhone 17 pro max takes. And it will not let me go back or go forward on the app or the website because it’s saying my phone is not compatible with an eSIM. Which we all know i...

No signal

I live in the country, phone and data worked ok. Now I have no phone or data and have to drive into town for my phone to work. Could you put in a work order to check signal strength in the Miramichi, N.B. region? Thanks

trying to access an account with out 2 step verification

my boyfriend lost his phone with a public mobile e sim activated on it he was trying to login to his public mobile account but asking for 2 step verification unfortunately he has no access to the email or the phone number what are his options to get ...

stoolen phone i want to recover my phone number

hello, my phone was stolen. i want to recover my phone number as soon as possible.  

Dominican Republic

I bought a LD International call add on.  Why can't I call the Dominican Republic?

Data not working

Hi, my data stopped working a few days ago. I’ve tried restarting etc and nothing works.please help! 

Incoming Calls Not Working After Number Transfer

Hello,I recently completed a number transfer to Public Mobile. The transfer appears to be successful, as I can make outgoing calls and send/receive SMS without any issues.However, incoming calls are not working. When someone tries to call me, they ar...

Transfer number issues

Eight days ago I have transferred my number, i thought successfully from Rogers to Public Mobile. Only to notice today that I am not receiving calls nor texts. I am only making the calls and sending texts & have 5G.I've also transferred 2 other numbe...

log in issue

Hello,I hope you are doing well.I have multiple accounts with Public Mobile, and I am currently having trouble accessing one of them. Even though I am using the correct email address and password, I am unable to log in.Account details:Phone Number: #...

Can’t or receive texts

Hi good afternoon I have two days now with the problem of receiving and sending texts can someone please please help me thanks 

nor recieving what I Paying for

Why am I not getting 75GB on service Shows only 2GB

eSIM transfer

I put eSIM on one cell phone now I removed it from that cell phone now want to put that eSIM on other cell phone how to do it

My phone number

Hello,I have been trying to transfer my phone number from Chatr to Public Mobile, but I don’t think it goes well. I was wondering what it is happening, and how I can solve this problem. Could you please give me some information to help me out?Thank y...

how to get my number back? thanks.

I went back to my country for a few months and my number got cancelled probably due to the payment issue.What should I do now? Is there a number I can call?Thank you.

Add-ons

Hi there, does anyone know how I can see what add-ons I have on my account? I know I used to have UK Long Distance minutes but unsure where to find this information, or whether it expires. Any help appreciated.

Data connection

Help! I have an active subscription, but my phone won’t connect to the network. I tried my wife’s SIM card and it still didn’t work, so I don’t think it’s the SIM card I have reset setting multiple times. No luck

Loss of Service and Can't pay

I lost service yesterday. Getting logged into my account was a struggle. Finally got logged in today and it is showing my subscription is on hold due to payment being due. I have auto payment set up, my payment information is current and correnct. Th...

subscription ended?

I am supposed to be subscribed for 2 years, which began this January.  I received an email stating that it has ended.  If I were to subscribed again, it is not at the promo price that I had originally signed up for.

Number transfer request

Refund

i purchased an esim, they told me my information was incorrect but they still went along with the payment and took my money but i was unable to use my service fully, i spent hours trying to find someone to talk to for them to just tell me to go onlin...

Switching To Koodo Prepaid

Hello Public Mobile Customer Care Executives!I want to switch to Koodo Prepaid Yearly Plan.I may be wrong but I think Public mobile and Koodo are managed by the same parent company. If it is so, is it possible to switch without buying a Koodo SIM?If ...

upgraded subscription your phone is not activated on network

Recently changed subscription and could no longer receive phone calls nor text it says your phone is not activated in he network. Please call client care. 

Porting my number from tellus

There was an error that showed during subscription.I got the text from Tellus asking if I authorize the transfer i said yes. idk what happens now. 

3g 30 day usage charge

I recently (mid June) renewed my plan, and for some reason, I see a 3g, 30-day usage charge on my account.  My plan was upgraded to LTE at that time and did not have any access to data from mid-May to mid-June.Please get this charge rescinded  

Sim locked

How to get PUK code