Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bought a Artfone flip phone and activated the card on my iPhone with the app but now when signing in it requires me to confirm my identity but the phone has no text feature on it to receive the verification code. How can I go about verifying my ide...
I just purchased a new phone. How do I add to my account?
I paid my subscription on 19/02/25 via recharge.com coz i can't update cc . Now the cut my service. Can you reactivate, pls
Hi all Does anyone know: is there a way to change username for community posting? If so how to go about doing that? thanks for your help !
Hi there,I added my new credit card to my account and I pay with autopay. Now my subscription is one day past the end date — subscription expired yesterday.I have tried the following two ways to pay:1. Through the notice alert at the top of the scr...
Anyone else finding the new points system to be seriously lacking compared to the old one?The old one had rewards automatically deducted from the monthly bill, and actually rewarded its customers for being loyal, one dollar for every year of loyalty....
I can't update my credit card info in my account I only have to update expiration date
My wife is in Mexico with her phone and a $25 Public Mobile plan. She can send and receive text messages, which is great, but she has never been able to do that before. Is all good or do I have to worry about roaming charges?
I went on vacation for 3 months. I deactivated my number temporarily with Public mobile. Now I am back and trying to re-activate but not able to get my old number back. xxx-xxx-xxxxI want this same number back. Is it possible to get it back? I have a...
My friend has lost your phone. She wants to put a hold on her account because she lost her phone. How can she do that when it requires your phone to get a text. Help I am going insane?
I'm looking to move our accounts from our current providers and activate new SIMs for our (4) devices (S22s/S23s). Do I need to install the PM app on each individual device first, and then activate from each specific device ?Or can I activate the dev...
Sim was purchased in December 2024. I initiated my account at that time but did activate the sim or my account until yesterday. I have paid for 1 month on my credit card as of yesterday. Today i have no service.
I am trying to move to Public Mobile from PC Mobile and I am now stuck in limbo with no way to move forward. Somehow my Public Mobile sim has OUTGOING service, but can not recive calls or text messages. Data also appears to be working. However, PC...
Hello, I had lost/replaced my debit card a few weeks ago and had to get a new debit card. Yesterday, my plan ran out/expired and I then tried to attach my new card to my plan was double charged for two separate plan yesterday on February 21st. Can yo...
How to open a ticket
Does Public Mobile email me a reminder to pay upcoming monthly invoice as similar with hydro, electric etc?
Since getting a new number when I use RCS chats it flips over to my old number. Not sure what to do
Last night I believe I was the victim of a sim swap fraud. The fraudster managed to transfer my eSIM onto their phone and used it to gain access to my bank.i have never given out my password or any sensitive information.I want information about how t...
Hey everyone. I'm still a relatively new user of public and I joined after the transition to eversafe. I was wondering if there will ever be a reinstatement of the Add Funds button in our profiles?https://productioncommunity.publicmobile.ca/t5/Get-Su...
My chip not active, app not open I cant active my chip already paid ! I dont want to be charge montle if my chip is not active and I dont have number phone yet … how I can cancel everything???
This outage has now been resolved.https://www.telus.com/en/bc/outagesThere is a current TELUS outage for:Mobile - Voice CallsMobile - Text (SMS & MMS)Mobile - Data911 Calling via Mobile (Has been resolved, otherwise still an outage.)Fallback Coverag...
How to make a collect call to Canada from another country?
I upped my subscription from the 1GB/$19 plan to 3GB/$20 plan on the 17th and the data usage is showing as 0.11GB/9GB. Not sure whats going on. I manually checked the usage history and the usage adds up to under 13MB (i have not left home since then ...
Over the past two weeks I have missed three important phone calls from work and the circumstances around these missed calls have me puzzled. They occurred onFebruary 10 @ 0717hrsFebruary 10 @ 1426hrsFebruary 18 @ 1044hrs.The nature of these missed ca...
I have 50gb of data in Canada and US , does that mean that I don’t need to add on roaming data if I am in the US
I’ve transferred my phone number and started up with a new carrier. I have received nothing from PM to confirm this closure. My account on the website shows nothing though the help articles say it will plainly state the account is closed. I need writ...
My wife and I recently upgraded our plan, and we both noticed an additional $5.60 charge (total of $11.20 for 2 mobile plans) when the new plan became effective. Was there prior disclosure of this fee to all members? Or could it be a spurious charge...
My account is still suspended and I can read voucher I got it's worn off the paper ??? edited by computergeek541: inappropriate language removed
I transferred from Bell to PM, and my friends have told me that my iMessages are going through to them from my iCloud email, and not my phone number. I have tried several times to fix this. I don’t know what’s going on. I restarted my phone like I wa...
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