Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bought a new subscription. And cancelled my other carrier before I could get aOTP.The welcome email I received had my account number mostly hidden except last 4 digits. When I go to log in to my account I cant because I can't receive a OTP to verif...
I never received the activation summary email. Is there any way to get it resent?
Hi there, I am wondering where my 2 G of data is? When I signed up for this subscription it was confirmed that I had the accessibility discount of free add-on of 2 G of data applied to my account. It is no longer on my account page and I have just b...
Hello, I'm unable to finish the last step in activating my plan. I bought a SIM card at a Telus store and did all the steps, downloaded the app and payment did go through but the last step was to receive a text message and I'm not receiving anything....
It seems that I've made a mistake in attempting to switch to Public Mobile from Chatr.I purchased a SIM and a payment voucher but am now being told by CS_Agent that I can only activate with a credit card.How can I get a refund for the SIM and payment...
I have a few past Christmas promos i never used up and used to see them on one of the screens, however i cannot seem to find them now. I had accumulated data and international minutes.
I would like to obtain a phone #that ends in 8944. How do I contact customer support?
Hello, I had Ordered my SIM card on December 28 and it has not come in the mail yet.I am using my father’s SIM card so he can use mine when I receive it. May I have some help with this?
I am still getting charged even though I am no longer with public mobile
Hello, I am an active customer with an acitve phone number but everytime I login using my email and password I am redirected to the pre-activation page. I have tried to login using multiple devices and platformas ( mobile, browser, etc) and seem to h...
Not sure when this has happened, but I can no longet send and receive pictures through MMS.I have been on the site and edited my settings to what it says and rebooted the phone and still fails to send.Is there something wrong with my account?
i want this number ***-***-****
Hi there, I'm currently on the 3G $15/100min/250mb plan & I've been offered a 4G $20/3gb plan.Wondering if it would still give monthly reward points and if calling becomes unlimited?Currently, when I've purchased a US roaming addon, it won't work...I...
My points back went from 1.15 points per month down to 0.40 points. I got my happy anniversary 10 points in December and recently referred a friend so I'm getting one point per month for that. I don't think either of those things has to do with it,...
Hello everyone,I am trying to setup public mobile as my cellphone network using an eSim.me card.My phone is not compatible with eSim. This is why I bought a card from eSim.me to make my phone compatible with eSim cards. However, on the third step in ...
Hello,I purchased my subscription 05/18/2018. It cost $45/month for Canadian unlimited text/talk and 2.5GB (or maybe 10GB? - it's not clear).My husband's subscription has more data and unlimited tex/talk and only cost $33/month.What do I need to do t...
I am having issues porting my number from public mobile to another carrier. The carrier sent a message to public mobile but pm sent me and email welcoming me to PM! Weird! Online I found pm listed some steps that include replying to an SMS. Unfortuna...
I created a new account for my son to use and I went too far in the set up accidentally started the activation process on my phone so cancelled it when I realized but now the phone number is active and when logging in it wants to try and text it for ...
eSIM purchased but not working
I tried to login with the App and I can. It keeps telling my the password is incorrect. The phone is New. The Physical SIM is new. I've changed my password 5 or 6 times and I am able to login on the website
I need my payment to come out on the 16th of every month or later like when I started!! My payments are coming out at different times which caused my phone to be suspended which should never happened if it was coming out the original day of the month...
Call ends automatically both incoming and outgoing. What to do ?
downloaded the appsamsung s22went thorugh the stepsgot the message subscription not activiated.what happened?
It looks like my plan was supposed to end January 30, but my phone seems to be working still. I’m going from Canada to the US so I wanted to know if my phone will still work or do I need to get the add on. This is my current plan. Thanks
I see an inconsistency in the total amount of data used that Public Mobile tells me in my "Subscription Usage" and what the totals add up to in the "Usage History" breakdown. My plan started on Jan 27. The Subscription Usage image (the arc that col...
I work at a school board that has been hacked, so I've been burning through me own data in order to find info for students. (There are no books in schools anymore. Without the internet instructors are hogtied.) I realized I had lots of points so last...
How do I send a private message to CS_AGENT
So I have / had Extra Data and a few "500 International" Minutes somewhere.I can't see them now - It said on them "They will Never Expire"...
My number used to be 30 day plan. I now have the $25 10 gig plan. I've noticed my renewal date still goes down a day every 2 months. I've inquired about this, I thought all plans were monthly now.
Currently have CAN/US 20GB at 4G speeds for $30 renewing on 18th each month. I am considering switching to the CAN/US/MEX 50GB at 5G speeds for $35, but don't full understand how the payments changing would work. If I change today, for the 4G plan wo...
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