Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello Customer Support,When I signed up on Sunday May-19-2024 and chose to purchase a physical SIM card for $10, but now it’s FREE. Would you please give me a credit of $10 back to my account. Thank you so much for your help.
I am travelling paris and London end of the month .I will be purchasing a 12 day e-sim .. would i be able to continue my existing PM acount and number when i return
I just made my purchase and transferred my number from my previous cell provider to publicI can make phone call, but cannot receive any phone call. Please help
Hi again.When I got to switch my plan to the $19 1GB plan for when my current month expires, I don't get an option to pay 90 days... In the plans it says save more when buying a 90 day subscription... but no way to do it is provided.
So far as I know I never got an activation summary email and now I am disconnected from my rogers esim and do not seem to have a public esim.As a new customer coming from Rogers May 25, I have been experienced problems. I thought my Public e-sim ins...
Help with esim purchaseI've gone through the steps, added a referral code, cc etc. but when I click Pay Now, the "waiting" dots cycle for a few seconds before the Pay Now button goes orange again and nothing happens. Any tips?Pixel 6, in app.
Phone transfer time out issue(I answered 'Yes" instead of 'YES' to request from old provider). Need a new transfer request from Public mobile for my old provider to complete transfer. How do I initiate that??
I wanted to set up two accounts, both for my elderly parents. On the website it states the following;For a limited time, get a FREE eSIM or physical SIM when you subscribe and pick up at one of the following locations. Upon arriving at the Telus bo...
My husband has $25 plan which has 1GB at 3G speed. I got an offer recently $21/month 3G at 4G speed since i am with the cheapest plan right now. How can he switch his plan to this $21/ month 3GB at 4G speed ?
Hi all,I helped my mom subscribe to one of the new activation promos, and paid for the plan already + selected the ship SIM card to home option.I received an email confirming the subscription payment, but where do I find the tracking number or order ...
Do legacy loyalty members NOT get the 10 pt bonus per year of service for loyalty?
Can 50 month plan be used in both Canada and US? Does this plan include free call from Canada to US , free call from US to Canada?I will use this phone in Canada and US, just wondering if the plan can fit my needs, thanks
I've been with Public for several years and received a consequent discount. This month I was switched to the point system and my discount disappeared.
I have been unsuccessful trying to update my monthly payment method via web/mobile site. Neither have I been successful accessing my online rewards. As I am shortly travelling and PM is notoriously abominable in that regard I don’t have any means of ...
Hi cal I use wi-if calling with public mobile as I don’t see it on my phone as I have an I phone 11
How do I reach an ACTUAL PERSON !PM took $29 out of my Credit Card WITHOUT CONSULTING ME !My plan has ALWAYS been $18 per month. 1GB data, unlimited txt, Canada-wide calling.Just checked my credit card and PM charged me $29 freaking bucks - no notic...
This is some information if you are planning on porting your existing Telus phone number to replace a public mobile number.1. if your get an error when porting your number using your IMEI phone id, try using your Telus account number instead. This wo...
I've had this problem with Public Mobile for years. It's persisted across several Android devices. I currently have a Samsung S24 Ultra. The problem is weird, here is what happens. It only happens when roaming in the US. I see a 5G symbol for a fract...
The 96 years old senior is currently paying Public Mobile a monthly $20 3G plan with only provincial calling. Her mobile phone usage is extremely low. The phone is used mainly for emergency calls. What is the best plan Public Mobile can offer to the ...
Hi,I recently purchased a Public Mobile subscription with eSIM support for my iPhone XR. Although my phone supports eSIM, the Public Mobile app is prompting me to update my iOS in order to use it. I'd prefer not to update my iOS, and I haven't been a...
I received an offer for more data for $29 per month. I pay now $25 for my plan. Would this mean I would only pay $4 more for more data or $29 on top of my original $25 plan?
I have referred my husband and have always received a dollar off from my payments, but now I don't see my referral points. When I go to the referral tabs, it shows 0 referrals, I don't understand why my referral point shows zero. Please help and advi...
Hello,I have two main questions:1) From where do I temporarily disable my phone plan? I will be travelling overseas and would like to pause my plan for a month or two.1.1) For how long can I disable a plan at once? And how would I have to resume my p...
I lost my credit card, can’t pay it with the automatic payment method.
I submitted a customer support ticket several days ago and haven’t received any response yet ?
Hi Community: I paid my subscription recently. When I attempted to transfer my number in step 2, the process stopped, saying I needed support to complete it. By checking the FQS, I found out that when trasfering from Koodo, I needed to select "a new ...
Hi everyone,can anyone know how to cancel automatic renew plan? Please let me know ASAP. Thanks a lot! NaNa 8
One account has the $34 US/Canada plan.Question: Am I only permitted one redemption of 15 points per month to reduce my bill by $15?
I received a message from PM that no funds were available.On PM self serv I paid $28.74 Mastercard:Edmonton self serv. The same day May 09 I was charged and paid $28.74 through PM Vancouver Mastercard (automatic payment) So paid twice on may 09 Pleas...
According to Public Mobile, you can download an eSIM and place it on an Apple iPad that has LTE and use the data from the data bucket. But you can't download an eSIM for an Apple Watch ??? This makes ZERO sense!! LOLhttps://productioncommunity.public...
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