Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
my phone says I’m on the Public Mobile network, but all I see at the top is SOS and I can’t get cellular data to connect
how to re download the Q code for the e sim
I was trying to be safe and set a PIN with my sim card, but now unable to unlock it. Do I need to need sim card? I would like to get back using the phone ASAP
I ordered my sim card on March 3rd and I have not received one yet. When I ordered, I thought it said within 2 daysz so I think it was lost.
As a long time client, why can't i get the 100GB for $40? The chat says I can but I tried and can't seem to be able.
I CANNOT get help or information on how to get my eSIM working!!!! I can’t access the new number you gave me and you keep sending verification codes to it!!!
Hi there, I have an old pre-paid SIM card that hasn't been used for 2 years and I would like to re-activate it and add some money to use it again. How do I do this? Thanks
I have a number through public mobile however the service is canceled. How do I port the same number to a new service carrier?
This happened before in 2025 and you fixed it. Same problem. Please help.Thank you.
My daughter and I both use public mobile. I purchased her a new phone, so I was trying to transfer an account to her new phone.She has an esim. In order to do this, public mobile made me set up a new monthly account plan. I started entering the infor...
I have left Public Mobile. When will I receive the refund for the remainder of the month? How will the remainder be paid to me? Will my account credit card information be permanently deleted?Jerry
If I switch to a Canada/USA/Mexico plan for a month of travel, can I switch back to the plan I used to have before traveling?
I just changed my number requested a number change, but still my old public number is still working. When does the new number start working
Hi everyone, I wanted to share my experience and ask for guidance. I recently ported my number to Public Mobile, completed the activation, and even started using the service. However, without any notification or explanation, my number was suddenly re...
I was recently in Mexico and I couldn’t make a phone call back to Canada. I tried the 00 first and no luck edited by computergeek541: changed category (discussion isn't related to Community)
My credit card changed and I forgot to update it. My renewal date is today and I updated my credit card after Public Mobile tried to take pmt. My account shows as active and that my next pmt is next month. I don't have phone/data service and there ...
I am having an issue with updating my payment method and require help to update it
Does Public Mobile support the Redmi 13C model of Xiaomi phones on the the 4G network?
Hi,I am trying to port my number from bell to public mobile and so far it has not happened it's been close to a day and replied to all the texts they said and public mobile says there has been no request to port my number
How can you switch between Plans when they are all listed "new activation only?
I currently have a pixel phone with SIM card. I purchased a new iPhone 17e that uses esims. Why do I have to $5.00 to switch to the new had set. Afterall I could just physically cha it before
Hi, Can I roam free in USA
I received a text saying that the price of my plan will rise from $20 to $24 after April 1 2026. Was this a legitimate message from Public Mobile?
Hii paid my plan but is asking me to change my phone number. I want to keep my plan and phone number. Can you help me pleaseadele
When I phone anyone or they phone me the call is so broken up that we can't talk. My phon e is not the issue; I have had it checked.
Hello I just tried to join public but my payment didnt go through online. I tried 2 different cards.
I’ve been trying to transfer my number and it says I need to contact support. I use the chat bot, the ticket I tried to submit kept erroring out, troubleshooted to no avail. I try to contact them through private message, CS_AGENT isn’t an actual name...
Does anyone know when public mobile is getting wifi calling. I’m out of cell service a lot and use starlink (wifi) but can't make phone calls. This is the most annoying part of public mobile.
My service stopped for a few months due to payment issues. I am now trying to reinstate my service with my same Public Mobile account, but after updating my payment information I am asked to choose a new number. Is there any way to find out if my pho...
