Number porting / transfer stuck in limbo status

[LWPINW]

I am trying to move to Public Mobile from PC Mobile and I am now stuck in limbo with no way to move forward.  

Somehow my Public Mobile sim has OUTGOING service, but can not recive calls or text messages.  Data also appears to be working.  However, PC Mobile still owns the number, and won't release it till a transfer request is made.  The problem is I cannot log in to the Public Mobile app.  In the begining I was asked to verify my identity via email, that worked.  Now I have to verify my identity through txt messing, but I cannot receive text messages.

What do I do next?  I've called PC mobile, they need a transfer request to be made and for me to call within 90 minutes to them to confirm.  I have no way to start a new transfer request, or even get a new number from public mobile at this point.  I would just cancel Public Mobile on this SIM and get a new SIM card to start over, but I've already paid for this month.  Suggestions

[LWPINW]

Thank you.  I can't believe there is a "Secret" support number that could have helped.  I will be posting this number on every social platform for the rest of my days to help others in my position.  This is ridiculous.  

[LWPINW]

Because I have been trying for days and no one was willing to give me a phone number to try till now.

[slusagm · Accepted solution]

@nickname25 

i have sent you the number, too.  Please check

[slusagm]

@LWPINW why wait if you can call porting team and deal with it now

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

[LWPINW]

Still waiting to hear from an agent.  No solution at this time.

[nickname25]

Did you find a solution? I'm having an exact same issue. 

[LWPINW]

Just did, thanks again!

[BKNS27]

@LWPINW 

Did you try click on the link to the agent?

Or you can click on your avatar (top right) then to Messages and start a messaging to a CS_Agent.

[LWPINW]

Thank you for responding.  I have restarted the phone multiple times.  I tried doing the CS chat, but just got in an AI loop telling me to use the PM App, which of course I can't log in to since I can't get the txt to confirm access.  

[BKNS27]

@LWPINW 

You don’t need to start over again with a new SIM. Just contact a CS_Agent to help you complete the porting but first reboot your phone by powering off then back on and see if that helps.

If not, just dm a CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437