Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need to crest a ticket to get help from support. My eSIM isn’t working even I used the QR code . It says this code is no longer valid, contact your carrier for more information
I recently purchased an eSIM on my iPhone, while activated the eSIM, it asked about the phone IMEI, I entered the IMEI ( my son’s phone) then continually finished the set up. In the end, the eSIM is on my own phone instead of my son’s phone. Now I de...
Hi,I currently have a $34 Canada wide subscription, I have an upcoming travel for which I purchased the $30 US Data (3GB)/Text/message Addon.Unfortunately, after purchasing the addon it says the 3GB US data is not compatible with my base plan. I thin...
I recently bought a new subscription but while installing the ESIM the public mobile server started updates. I now can't activate my ESIM on my phone. The Subscription has been paid and I can see my plan when I log on to my account I just can't activ...
Hi I subscribed to the $45/month plan. After downloading the app and selecting the regions, they said that "ESIM NOT INSRALLED" what should I do.
I want to install a new eSim on a new phone, but the Public Mobile app does not work on that phone (Mudita). I need a QR code.More detail: I was able to install the PM app via side loading, but when I open the app, I get an "App Maintenance" page (ev...
Hello,I am looking for support regarding my services with PM RE: Sercurity concerns specific to my plan, number, device and data. I’m not sure what to ask specifically as my situation is complex and difficult to troubleshoot and get verifiable inform...
I am in a few groups with Iphone and android users. I have an iPhone, I am not receiving any of the messages.
Hi, I am going to Montreal for a few days from PEI. Can I text normally from there view FB from there ? Would I be using my data for this? Can I use wifi within hotel ? All without getting charged extra? Sorry I don't use my phone when I'm away ( whi...
I needed to change to a new credit card, so I went in with no help and changed it, with no expense to Public Mobile. I was then able to charge to the new card. However, I then noticed a bill for $19.06 on August 11th, after my last payment on August...
I just changed my subscription to increase increase my data and paid for the change. The change is not reflected as yet. is this delay normal?
This morning both my wife's iPhone and my Pixel 3 lost connection to the Public Mobile network. There had been some local activity that I thought may have been the cause but it has been several hours and my wife appears to be connected and can send/r...
I just got an UleFone XArmor 13. It's got 12Gb ram 64 + Gb, night vision, shock and water proof, etc. it's a great phone in every way but for some reason I cant use mobile data for internet. I've confirmed the APN settings and the critical ones are...
Hi I just join Public Mobile and I got the $20/month plan. It is all good until the final step when it said Esim is not installed. How can I fix it
About two weeks ago, my phone stopped using mobile data when I was out of available WiFi connections. I have lots of data in my plan, but I can't seem to figure why.Thoughts?
Dear community, My login to public mobile website My account failed with a 'Forbidden A1' error. I used public mobile app to login and it gave an error 'Something went wrong, please try again'. I have also tried to clear cookies and login using...
Hello. I ran out of data recently. So I decided to renew my plan in advance in order to have a new set of 60GB of data all the while keeping the same credentials and plan and so on. So I entered my credit card number, expiry and pressed "Sumbit". My ...
I didn’t realize this was only in Canada, I am on vacation so im in a different country. Can I cancel this and how can i do so? I haven’t activated it yet as it wont let me
I used a referral code when I signed up, but there were issues with the E-Sim and that took a while to sort out. My phone works now, but the referral code didn't go through.
My rcs messaging randomly stopped working yesterday and state trying multiple solutions, to no avail. I’ve come to these last 2, how do I request a refresh IMS/RCS provisioning, or either have my e sim we link re emailed to me, so I can re set that u...
Please help anyone. Going to Rogers due to signal quality issues in my area. Stuck in a porting nightmare. Accidentally delete my PM e-Sim and can't receive a confirmation text at my old number to reply yes to port. Koodoo and Telus support says they...
How do I get my e sim QR code re emailed to me, I’m not a new customer and It’s not for a new device ?
anyone have this problems, please help me out?thank you
Can anyone please help? I want to port my number to my new provider but am currently unable to receive or send text messages from my old number to confirm I want the number ported. Thx
I purchased a plan, but I am unable to activate b/c I applied for an esim but am unable to use it. I bought a regular sim card but when I try to activate my plan it still thinks I am using an esim card.
I have been with Public for a month and can receive texts from Android/Samsung users on my iPhone , but can’t send them. I didn’t change any settings from my previous supplier and could send texts. Does anyone know how I can fix this?@CS_Agent
I added US talk and data before I came to the US yesterday. now I’m prevented from logging on to check if its working even with proper email and password.
Hello,My son is in the armed forces and being deployed overseas soon. Does PM over a temporary suspension of service for armed service members for a nominal fee? He would like to resume his service and # upon his return.Thanks!
Dear sir/madam, I cancelled my subcription last month. But still charged/Auto payment done this month. Can you please advise?Thanks
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