FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 73915 Views
  • 181 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 75392 Views
  • 181 replies
  • 32 Bravos

eSIM activation problem

my iPhone stopped working. I am trying to activate my new iPhone 13 with my Public Mobile phone number. When I purchased the eSIM in the Public Mobile app on the new phone and go to activate the eSIM, it is trying to activate a brand new phone number...

FynnM1234567 by • Great Neighbour / Super Voisin
  • 181 Views
  • 2 replies
  • 0 Bravos

Help me!! Can’t receive phone calls

Just activated this esim through you guys and I can’t call him it says the number is not connected!!! Also your customer service and robot chat is absolutely awful, I rate it 1/5. Get better service, help me with this **bleep** or I’m getting a refun...

Nick1709 by • Great Neighbour / Super Voisin
  • 285 Views
  • 5 replies
  • 1 Bravos

Reactivate account

I was deployed to Latvia the past six months, I had put my phone as 'lost phone' to pause payments and didn't get back in time to reactivate it.  I have just paid for a reactivation and plan , using an ESIM, as is says my old SIM is no longer active....

Joshua03 by • Great Neighbour / Super Voisin
  • 240 Views
  • 3 replies
  • 0 Bravos

Scam or real?

Is this a legitimate text from public mobile?Public Mobile here.Important upcoming network changes that will impact your service.We're enhancing our network to bring you faster, more reliable service. To make room for these upgrades, we'll begin reti...

DonaldE by • Great Neighbour / Super Voisin
  • 286 Views
  • 2 replies
  • 0 Bravos

Resolved! need PUK to unlock SIM - URGENT

Hi, my SIM card is locked, I need PUK to unlock. Please help immediately.My phone number is ###-###-####email: ****@***, A/C name: *****Thanks.

lxfyoung70 by • Great Neighbour / Super Voisin
  • 277 Views
  • 3 replies
  • 0 Bravos

My phone is suddenly incompatible with PM

So, I was suddenly having mobile data connection issues with my Samsung S26 Ultra on PM's mobile network, although talk and text was working fine - I just had no data connection outside of WiFi.After hours of troubleshooting with PM and Samsung, it t...

Jake2026 by • Good Citizen / Bon Citoyen
  • 398 Views
  • 9 replies
  • 1 Bravos

No service

I cant call or receive any calls or text and there is sos in the top right corner

Jimmy65 by • Great Neighbour / Super Voisin
  • 361 Views
  • 6 replies
  • 0 Bravos

Refund

This service isnt working on my phone. Ive spoken to multiple agents and tried everything besides going to a telus store. Im nowhere near a store, i would like a refund please  

Aclarke by • Great Neighbour / Super Voisin
  • 502 Views
  • 3 replies
  • 0 Bravos

Account

I need my account number. Unfortunately my public mobile service didn’t work well and I have to switch back to rogers . In order to keep my phone number they are asking for my public mobility account number and I can’t find it 

JoleneClancy by • Great Neighbour / Super Voisin
  • 235 Views
  • 2 replies
  • 0 Bravos

re: transfer eSIM

Hello, I do not remember my 4-digit PIN. Please let me know if you need any additional information. Thank you   ***Message edited by CS_Agent to comply with the Community terms of service.    

Ann3121 by • Great Neighbour / Super Voisin
  • 166 Views
  • 2 replies
  • 0 Bravos

10 GB promo

I understand that there is a 10GB promo for accounts costing over $24 - I don't think I received a promo code. How can I get this additional 10GB data?

Mandarin by • Great Neighbour / Super Voisin
  • 715 Views
  • 6 replies
  • 1 Bravos

URGENT - Porting Public Number to different carrier

Hi I’ve been trying to port my number to a different carrier since Tuesday but am unable to receive any texts or calls on my number. The new carrier is waiting on that and they’ve sent a few requests, but I’m not able to reply “YES” to the text, sinc...

Jiggys by • Great Neighbour / Super Voisin
  • 667 Views
  • 6 replies
  • 0 Bravos

Resolved! Sim not delivered!!

Hi there, I ordered a sim on the 21st of May and it hasn't been delivered yet. Can you please help me with what should be a possible solution.

Gaurav999 by • Great Neighbour / Super Voisin
  • 328 Views
  • 4 replies
  • 1 Bravos

Submit ticket greyed out

Trying to submit a ticket as I am experiencing issues with activating/transferring my number. I switched from Rogers with a physical sim and followed all the steps needed. Waited about 8-9 hours and removed my physical rogers sim the next day and cou...

mtellier by • Great Neighbour / Super Voisin
  • 296 Views
  • 4 replies
  • 0 Bravos

Resolved! Data not working

I switched to a new data plan yesterday and my data has not worked since. Cellular is still working normally. I tried everything the chatbot said. So fard no luck. 

Katievry1 by • Great Neighbour / Super Voisin
  • 275 Views
  • 3 replies
  • 0 Bravos

Resolved! My Account - phones

June 6, 2026I was told to send a screenshot of my  receipt for a refund.  How should I do this if I am NOT supposed to reply directly to a message I received from an agent.  Alice

YVON4 by • Great Neighbour / Super Voisin
  • 223 Views
  • 2 replies
  • 0 Bravos

Resolved! Transfer the esim

Hello, I recently transferred my Public Mobile eSIM to a new device. During the process, I accidentally activated the first eSIM on my old device because I was unable to log in on my new phone at the time. As a result, I had to purchase and issue a s...

Ann3121 by • Great Neighbour / Super Voisin
  • 184 Views
  • 1 replies
  • 0 Bravos

Resolved! Can’t download ESIM, Data stopped working

Last night I was just sitting and my data cut out. It didn’t turn on and then my eSIM proceeded to stop working. Can’t receive calls texts or anything. I am trying to download a new eSIM but it will not work and just keeps saying something went wrong...

How to add only 1 GB data?

I need 1 GB data just in case of emergency. Currently a user has to buy at least 5 GB, valid for 30 days. That is not suitable for me. I used to add 1 GB. Please add this add-on option back.

Wensi1 by • Good Citizen / Bon Citoyen
  • 470 Views
  • 8 replies
  • 1 Bravos

Unable to submit a ticket

I’m having the exact same problem I don’t have a solution just letting you know you are not alone !! 

alic761 by • Great Neighbour / Super Voisin
  • 448 Views
  • 7 replies
  • 0 Bravos

Unable to submit a ticket

I am having an issue with transferring my information from my android phone (with a physical sim card) and my newly purchased Iphone (with esim) and i am unable to submit an actual ticket to talk to someone. Ive ticked all the boxes, made sure all th...

EmineErdem by • Great Neighbour / Super Voisin
  • 172 Views
  • 2 replies
  • 0 Bravos
Labels
Copyright © 2026 Khoros, LLC