Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Refund Request for Unactivated Mobile Plan Order (Jan 26, 2026)

Hi Public Mobile Support TeamI am writing to request assistance regarding a recent order I placed online.On January 26, 2026, I made a payment and placed an order for the $20 plan (40GB). However, I have not activated the plan, and I have now decided...

Resolved! Phone number transfer help

I tried to transfer my Telus Mobility phone number to replace my Public Mobile phone number. I did everything, I even answered the confirmation SMS with capital "YES". Number would not transfer.I was told Public Mobile has a porting support phone num...

New sim card is for my father

I ordered a new sim card for my dad's phone. I think the sim card is tied to my email. We need to correct this.We have a Google Pixel 7 for my dad. Sim card is in place and connected to internet.What are next steps?

Resolved! Account help

Asking to subscribe already have an account when I try to sign. In

Physical sim to Esim

Is physical sim to esim tranfer is free of cost? Or I need to buy new Esim?

Resolved! Cannot call into US from Canada with US roaming addon

I bought a US Roaming - Talk Text (15-day) add on to call a number in the 704 area code in the US from Canada but I keep getting an automated message saying I am out of minutes. Did I buy the wrong addon? Can I get a refund if I did? Which is the rig...

USA roaming

I bought the Canada USA plan and entered the uSA and I have no data or phone service

Change target country for call and message

HelloWithin my subscription is it possible to swap the 500 mom calls to Asian countries included in my subscription for Portugal in Europe?Many thanks Pedro

Resolved! sim card delivery

taking forever to get a sim card in the mail, Thought it would only take a couple days similar to other carriers. I paid for the card , can i go and pick one up at a retailer? Would i get my money back from PM if they make be pay an additional cost ...

Will this Sim work on the 4G Network ?

I'm going to order a Sim off Amazon. Will this Sim work on PM 4G network. ThanksPublic Mobile Triple Punch SIM Card for Unlocked Phones on Canada’s First 5G Subscription Phone Plans : Amazon.ca: Electronics

800 call

800 numbers

i can make calle to 800 number it keeps saying 8UM1 cant be completed

Transfer number failed

Hi this problem lasted for half a month and you didn’t solve the problem . And you send me a new number which is not I needed.now I set transfer request it said that my number is (672) 755-xxxx is not a valid number, which is a fizz mobile number. A...

How do I cancel my order?

On Jan 25 I signed up for a plan. SIM card was to be delivered to my by Feb 4. Since I have not received the card I want to cancel my order and receive a refund. I have not activated my account.

Resolved! How do I get QR code for new iPhone

Does Public Mobile issue any never-used-before numbers?

I have a Public Mobile phone # + data plan that I only use for data. I have never given my phone number to anyone nor have I ever made a phone call from it. However, I was receiving non-stop spam calls and calls from debt collectors and robo-dialers,...

can't be called by Telus support on PM

I have a phone account with Public Mobile and home internet with Telus. Have had this issue with Telus support for a while, their calls to me don't even show up on my phone, but I do get their voice mails as well as their texts—anyone else had this i...

Need to contact an agent

Hey everyone. Maybe someone can help me with this.My father passed away in December and he was paying for my phone plan. I've been trying to reach an agent from Public Mobile to help, but I haven't been able to. I have no information on what his acco...

Resolved! Forwarding

Am I able to forward my PM number to my number in India while I am visiting? If so how?

No sign of 5G... but I'm on a 5G plan.

Hello, I ported over for the $20 deal (CAN-US-MEX, 5G) a few weeks back, e-sim "install", number port all went relatively smoothly. But I've only got options for 3G and LTE in my Cellular data options. No sign of 5G. Troubleshooting steps please? I'm...

I can't find pin to add money to acct

After Factory Reset, I can't access my eSIM

Greetings, I am stuck in a bit of a difficult situation. I had to factory reset my phone, and with that I lost my eSIM (Pixel 7a). The problem I now have is that the email account i have is protected with 2FA and I can't get this code because it's ...

Lost phone

I need new SIM card for my lost phone in Cuba. I need to report lost phone.

Service temporarily suspended

Hi all, My billing cycle refreshed today and I had forgot to update my payment card so my service is temporarily suspended. I have updated the payment information. How soon will my service resume? @CS_Agent

I can’t receive text messages

I just transfer my phone number from Lucky Mobile to Public Mobile in 3days ago, but so far I can’t receive any text message, but I can take phone call. Is there any way to solve it?

Asking for a friend

My sister's phone is broken and can't need to access her account, can she use my phone to access her account through my app

Sim card delivery issue

I signed up for sim card on Jan 26, 2026, and still haven't received it. Who do I contact?

Payment

Many times i ask for mi payment,charged me 2 times,diferent amount???

Resolved! Unlinking my sim card

I used my sim card before and wanted to go back and use it again but apparently when I tried linking my sim card that I used to have it kept saying that the sim card is already used, please help me so that I can use the same sim card

Number changed

I didn’t request to change my number after transferring from fizz to public mobile last week my phone number was still the same one until today

Community

Forum Posts