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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2678 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17773 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28964 Views
  • 184 replies
  • 27 Bravos

Transfer Koodo prepaid #

I would like to transfer my koodo pay as you go plan to Public Mobile. During the process Iam getting a pop up box stating Iam not a candidate to transfer my number to P. Mobile. Can you please walk me through the steps to get started with P. Mobile ...

Nancylb79 by Great Neighbour / Super Voisin
  • 150 Views
  • 2 replies
  • 0 Bravos

My prepaid phone bill

Hello Team, hope you are doing good. I am surprised to see that my plan is over charged my credit card by $5.please refund as soon as possible.thanks for your help 

MYOUS by Great Neighbour / Super Voisin
  • 179 Views
  • 3 replies
  • 1 Bravos

Loyalty rewards on new program

I noticed I did not get $3 off worth of points under this new rewards program. I have been with Public for over 3 years. How can I get this corrected? 

Gurdialgill93 by Great Neighbour / Super Voisin
  • 355 Views
  • 3 replies
  • 1 Bravos

Payment

My bill was paid but they suspended my account 

Lucille1 by Great Neighbour / Super Voisin
  • 98 Views
  • 1 replies
  • 0 Bravos

Subscription Usage Chart incorrect for 3months + now

My subscription usage chart has been incorrect for more than 3 months now. The "minutes usage" section is ALWAYS stuck on "8 minutes used" and has been like this ever since I started using public mobile earlier this year. This is the same problem whe...

Screenshot 2024-05-23 at 4.44.50 PM.png
Jellyy by Great Neighbour / Super Voisin
  • 391 Views
  • 12 replies
  • 0 Bravos

Data

I have 14 gigs of data but when I’m not connected to wi-fi it won’t work. I have all apps in my cellular data menu turned on.Can anyone help me with this?

Yo3 by Good Citizen / Bon Citoyen
  • 156 Views
  • 3 replies
  • 0 Bravos

Subscription

How do I register for a new subscription. Even though I have paid my public mobile bill it states my account is not active

Teacher51 by Great Neighbour / Super Voisin
  • 114 Views
  • 2 replies
  • 0 Bravos

My calls have dropped out ...

Today i've had four calls "Call failed" in the middle of a conversation... I can dial fine.. I can speak for a few moments and then it gets disconnected with a "call fail" . and it's happened multiple times before.. not impressed... Any idea of a fix...

RonCamilleri by Good Citizen / Bon Citoyen
  • 353 Views
  • 6 replies
  • 0 Bravos

Sim card credit

Hello, Based on my subscription, I was told that I would get a free SIM card. I paid $10 for the new sim card but have not received my discount/refund yet. Can you please help me with that.Thank you.

Meeta by Great Neighbour / Super Voisin
  • 159 Views
  • 2 replies
  • 0 Bravos

NO US service

MY plan is Canada and US. There is no service in the US when i was working yesterday. I change my carrier 2days ago because i needed GPS in the US for work.  

KIMIAKI by Great Neighbour / Super Voisin
  • 262 Views
  • 5 replies
  • 0 Bravos

Subscription

How do I change my 30 day subscription to a 90 day subscription?Is there an option to change Subscription length?

JRBri by Great Neighbour / Super Voisin
  • 280 Views
  • 6 replies
  • 0 Bravos

Net speed

Hi all, I just switched to public mobile plan $29/40gb LTE. It's net speed really bad. Always shows LTE or LTE+ network. But most of the time cannot even open the app. On my previous network speed was 40-60 mbs, now on PM download speed is 2 -5 mbs.A...

Ash70 by Great Neighbour / Super Voisin
  • 163 Views
  • 2 replies
  • 0 Bravos

Problems with Data staying on

Does anyone else have a problem with data not being available? My data constantly turns on and off, on and off every couple of seconds, then stays off for minute or so then flashes on and off again. I think I'm having trouble using up my data because...

Hummingbird by Good Citizen / Bon Citoyen
  • 259 Views
  • 5 replies
  • 0 Bravos

Free Physical sim for new activation

HI All, i don't think physical sim was free earlier.  So, the promotion of free sim card is back!! So, both esim and physical sim are now free with activation 

hTideGnow by Mayor / Maire
  • 222 Views
  • 3 replies
  • 2 Bravos

Resolved! SIM card

I have not yet unsubscribed to Koodos. Can I use my present SIM card instead of getting a new one?

Tottie by Great Neighbour / Super Voisin
  • 162 Views
  • 3 replies
  • 0 Bravos

My subscription Never worked!

Hi everyone, just wondering why my subscription is not working. I cannot make a call or text and I cannot receive a call. When I try a call it rings but I get the message "call failed". I greatly appreciate any help. Thanks!

Mike-mh by Great Neighbour / Super Voisin
  • 155 Views
  • 3 replies
  • 0 Bravos

Suscription not activated error

I had a eror in the last step (after I chose a phone number), and there is a follow-up message " Something didn't go right while activating your subscription", is there anyway to solve this problem?

JessicaMG by Great Neighbour / Super Voisin
  • 185 Views
  • 5 replies
  • 0 Bravos

cancle my order

i ordered an e-sim card with a plan of 29 per month, but my phone does not accept e-sim cards!!!!! and I can even activate my account!!!!!! there is no one reply to our question in the live chat!!!! so disappointed!!! spend so much time dealing with ...

kate11111 by Great Neighbour / Super Voisin
  • 253 Views
  • 5 replies
  • 0 Bravos

Resolved! Data Roaming in the US

I am on the Public plan that offers 50gb of data in both the US and Canada. I was just wondering if I have to turn on roaming during my time in the US and if turning it on won't cause additional charges. Thanks. 

Caleb12 by Good Citizen / Bon Citoyen
  • 219 Views
  • 3 replies
  • 0 Bravos

Can’t transfer over

Got text to transfer authorization from Virgin Mobile.  Said YES to transfer, 24 hours later, the transfer has not taken place. Called Virgin and they said to Public Mobile to send a 2nd request

Monctoncell by Great Neighbour / Super Voisin
  • 130 Views
  • 2 replies
  • 0 Bravos
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