Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I’m in India and can’t log in to my Public Mobile account because the 2FA code is sent by SMS to my Canadian number (not reachable here). I need to:Enable email verification or disable 2FA temporarilyRecharge my account (I can buy a voucher onlin...
Im travelling for 7 months and want to pause / cancel my plan. How do I do this? Can I keep my phone number?
I found a phone with active SIM. Locked of course so I cannot see who owner's friends are to let them know owner should call his/her phone and get in touch with me.Does anybody has an idea how to get in touch with the owner to return phone?
Hi, my mobile network is not working on my phone
Hello, I would like to activate my SIM card from last year with Public Mobile. I received this SIM card last year, but now when I try to activate it, I receive a message saying that this SIM card is already in use. The serial number of my SIM card is...
Hello Everyone!I would like to know if my current plan says that after I have used the 60GB included in my plan that I will actually get unlimited data at reduced speed or not? My current plan is the one at the bottom 60Gb for 34$/moEdit by Dunkman: ...
I’m using an iPhone and had no problems sending videos before. But today, I cannot send any and I am able to receive videos. I’m also able to send pictures, just not videos. I also tested sending videos to an android phone and it doesn’t work either.
I’m currently on the subscription for Canada US snd Mexico coverage. I have a trip planned for Mazatlan mexico. Will my phone work without having to purchase a Sim card in Mazatlan.
I've had this phone for a year and public mobile for about 4 or 5. This morning when pressing the 1 key to access voicemail it says "8b1, your call cannot be completed..." when I look at the number that was dialed, it seems to be the voicemail access...
When attempting to order a new SIM card the system will not allow me to enter a delivery address
I'm trying to setup a new subscription and transfer number, but I can't get logged in. Every time I try it brings me back to login page. Iv tried changing password it still the same.
Hello,I’m looking for Help as my number transfer was unsuccessful. The error message said to contact customer support. I don’t know how.thanks for any help!
How to check my add-on usage details when all minutes are used up?
So never started the service trying to figure it out never worked but payments are cutting off. Want to cancel the service and refund.
This is the second time in 3 months that when I renew my subscription, I have no service. My account shows my plan was renewed, I have a receipt, and the money was taken from my account. Very frustrating.
Unregistered sim - can't connect to NetworkThis has been a long road porting my number from Telus to Public (Telus). Finally after an hour and a half on the phone with Telus my service was cut off and I popped my App registered Public sim card into...
I am not tech sauvy....what does this mean? When I signed up for Public Mobile service and esim was installed not an actual sim card. Do I need to do something to ensure messages are sent/received properly?
Why it is not working
I have selected new number from public mobile but during activation I received message that the subscription cannot be activated, now when trying to open the app it’s sending confirmation code to the new number which is not activated what can I do?
My samsung a35 5g is not getting security codes to sms on my public mobile number.Never had this problem So i cant receive the security code for anyone that requests it please help including you after todays update
I keep getting text messages about getting rid of 3g but I was on 5g and I subscribed to 4g for a cheaper plan. I'm still getting calls about my account being removed, as 3g is no longer going to be here, but I'm on 4g. Should I be worried?
My account is still not canceled @ CS_Agent
Often, my iPhone calls, especially for long distance within Canada, have poor audio. The voice at the other end sometimes is too low. During a call, the voice at the other end starts to sound robotic ("tin-ny"). It happens for the other phone reci...
Hello folks,My wife is getting a new IPhone 17 Pro Max which will only have an option for an Esim. Her cuurrent phone is an IPhone 14 Pro Max with a physical sim. Is it a 1 step process to activate the new phone and convert to an eSim? or am I bett...
My daughter got a message saying she was out of data and added more without my permission. How can I stop this from happening again?
Spent ten minutes doing the email survey, just to get to the end and there's an error with the final question.
I have a new phone and can not set it up.When I use the Public Mobile application to generate a new esim the only option available is to install it to the current phone.I've tried accessing from the Web and get a notice that to get an esim I need to ...
What is the difference between these two plans that makes the 20G plan cheaper?
HI, just wondering if anyone had any problems with their sign in. When trying to sign in to the account reactivate your account or login in to your account always comes up. With that being said, payment has come out of my account for this month. I am...
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