Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Number Porting Issue to Freedom Mobile

Dear Public Mobile Support,I am having an issue transferring my phone number xxxxxxxxxxxxxxxx to Freedom Mobile. I received a confirmation message and replied "YES" as instructed, but the porting process did not complete.Could you please check and re...

Resolved! Rewards data

Hi,My current plan is 50GB of data for use within Canada & the US at 4G speed. In my rewards section I have three options for claiming extra data:5 points for 5 GB, 10 points for 10 GB, 15 points for 15 GBI was wondering if this extra data could be c...

2FA

I have ported in a new number on Jan 25, 2026. However, 2FA keeps sending to the old number last night and today. Can you please check? Thank.

pls forward someone to Flavious..agent....I am confused Gail Tighe

Flavius I set up a couple of tickets...very confusing.... my account and my husbands have been confused...Public is bad at top up..we got asked to pay an account...i iust changed profile to correct to my name (account number removed) $28.25 My...

Change CC info

Trying to change my CC info and it keeps taking me to a disconnect account page

Resolved! Cancel Ghost account

I am being charged on my credit card for a ghost account that I have never used. I though it was my husbands account, but it is not his.I bourght a SIM card in December 2024 (around there) and I set up my account.I have not ever used this account and...

Resolved! Bait and Switch on Special Plan Offers?

I noticed PM’s offer of CAN/US/MEX for $40/month with 100GB of data on their website but when logged into to the app and looking at “change subscription” the price shows as $45/month. Strangely the 150 GB plan shows at $50/month which is the same amo...

Resolved! Port out

I signed up to another provider almost 24 hours ago and I haven't received a text to port the number. Can someone help me.

Shoppers Drug Mart voucher

Hello, I recently have purchased 2 vouchers from Shoppers Drug Mart and I am unable to upload them onto my account, has anyone had this problem? I am not sure what to do, I have not had a phone for 2 days now:(Thank you, Susan edited by computergeek5...

Need Help !! URGENT!!!

Hello , my name is Abhay and I am using public mobile number which I wanted to reactive after changing my phone yesterday, as to reactive e sim I need to login to my public mobile account , while trying they area requires 2FA with my phone number whi...

Changeing phones

I want to change phones, keep my same plan and phone number. Do I just insert the sims card from my old phone? What do I need to do to activate my newer phone

Resolved! Change Public Mobile email address for my account

Please advise how I can change the email address for my account & PM community?

Account refund

I switched my phone number from public to telus the same day I get charged for my public subscription. Now I've been charged 39.55 by public and ill also get a bill from telus too.I need a refund from public mobile for unused service.

Unable to make or receive phone calls

Everytime I change province like from Ontario to Quebec I cannot make or receive any phone calls. I've had that problem in the past and it was resolved but for some reason the problem came back;

Change payment method

Put All new information in.And it will not take it. So frustrating

PUK code

I summitted ticket to get my PUK code to unlocked my sim card this morning, how long I can get the reply?

Activation

my phone was put on hold in 2024 . I need it activated now as I am travelling tomCanada tomorrow .?Kindly help

Resolved! Can’t Access Account without phone number

I disabled my public mobile account so i didn’t have to pay for my phone plan while i went travelling for a couple months, and planned on reactivating every 3 months to keep my phone number. however i didn’t realize i needed my phone number to log in...

Usage overview not working

I've tried everything I could do see the usage overview, on web or app, on the app it doesn't load and on the web it says internal server error, please try again later, which I did for few days. I received a message of I've used 75% of my data which ...

subscription did not change

subscription did not change to the 100gig 35$ month, I choose on my next renewal to switch to the 35$ 100gig plan and now that plan is gone I can't switch to it

Request refund

Hello, I switched my mobile service from Public Mobile to Fido today. However, I was still charged by Public Mobile today.Since my service has been transferred and I will no longer be using Public Mobile, I would like to request a refund for this cha...

My telephone number was suddenly changed

My telephone number was xxx xxx xxxx. Yesterday the phone number was suddenly changed to xxx xxx xxxx. I believe that number was changed by Public Mobile without my consent. I want the phone number to change back to xxx xxx xxxx. Can you do that fo...

Resolved! Transfer number from old phone

I am trying to transfer my existing phone number through Koodo to my public mobile number

Porting number from Telus. This is new account

Hello, transferred my number over from telus. I received the text message asking me Yes or No I replied yes. It disconnected that account and now it’s been over 4 hours and 50 mins… and I still can’t text or call, and no data..checkI sent a private m...

Transfer issue

Hello i have requested a phone transfer to Fizz mobile but i am not receiving the transfer request confirmation text? Why is that, if you guys dont send me the text i can not transfer

I didn’t get my exclusive offer

A week before my renewal date I checked the change subscription page and there was an offer for 150G for $40 so I changed my subscription upon renewal, today is the day and it’s started again but same subscription as before. What’s the deal?

Phone number transfer

My old phone crashed, bought a new one and trying to log in to transfer the number but in order for me to log in to do that I have to verify with my number but I do not have access to it

Add on

since I changed plans tocanada /us/Mexico 5G about two weeks ago. My Internet is not working, my Google Maps isn’t working, Messages and SMS aren’t coming in until the next dayI checked my plan is active, restarted the phone, switched iMessage off an...

Error code M.8072

Payment went through but subscription activation failed. Please resolve this ASAP.

Porting a number

My Sasktel landline is confirmed portable by SaskTel but your Transfer Phone Number tool says the number is not available in port. Please check whether this number can be manually ported or wether this exchange is unsupported on Public mobile.

Community

Forum Posts