Community

Voicemail

Signed up a few weeks ago and transferred my number. Now my voicemail doesn't work? What are the steps to set it up?

Can’t access my account

I can’t seem to be able to access my account. Can anyone help?

$25 Promotion not applied

Hello my name is Albert and my father gave a referral code to me to use so we can both benefit from the $25 promotion that was ongoing up to Sept 30 but my father and I don't see the $ 25 ( $5 off every month up to 5 months) on our upcoming bills. We...

SIM Card Status

Checking on the status of the SIM Card I ordered.Order # 310244 

Switching from Koodo

Good morning.I would like to switch my daughter's phone from Koodo to Public Mobile. What are the steps to take? Will it require a new SIM for the phone? Also is it possible to only add one of your plans or add ons to her phone with Koodo operator? T...

Bonus SIM Card. Good offer 2 for $10

PAYMENT

Paid Total amount 10/07/22 and this morning 10/11/22 Had to make another Payment full amount. What gives ?

Deactivated account by public Mobile

My account got deactivated. I had to activate another account. A message was sent saying insufficient funds. I have a automatic deduction from my Mastercard and this was confirmed by Mastercard that this was public mobile who had the account deactiva...

Re: Funds in account but service is not working

Hello team,my ********* se activate my account.     edited by moderator 

Trying to sign up my wife to a new account - credit cards not accepted

I want to sign my wife up for a Public Mobile Account. I get to the end of the sign-up process and my credit cards are not accepted. I tried two of them, including the one I use for my account. I have entered all of the info properly. I used a differ...

Add-Ons

I purchased a talk and text Add-On for the US last week. When I was in the US, calls and texts didn't go through. Why? I wasted my money for nothing. Can someone explain what happened. Did I do something wrong? Thank you for your help. Jan Hartford

MY ACCOUNT

CAN YOU PLEASE LET ME HAVE THE DETAILS OF MY ACCOUNT.YOU DID NOT RECEIVE MY PAYMENT AND I DO NOT KNOW WHY

I can't receive texts and calls from some numbers.

I can't receive texts and calls from some numbers.I receive from Public Mobile users, but Bell, and Rogers and who-knows what else doesn't even show a missed call.What is going on?

Error Code 837

i had an error 837 for Activating your SIM card.?????

Data usage on Prince Edward Island

I am located on Prince Edward Island. I have a Public Mobile plan which includes data. Since Fiona, I can’t access / use this data. Are others having problems with there data usage on the Island or elsewhere?

One more question...

Again, I'd like to acknowledge that I absolutely appreciated the one time exception. Just curious what other thoughts are on this?¿

hotspot connected devices no connecting to web

after trying editing etc and no luck chatbots advise worked here it isTap on the followingsettingssystem or system managementreset or reset optionsreset network settingsenter password if needed

$15 plan is missing the unlimited incoming calls

Hi, my parents' $15 plan originally had unlimited incoming calls. For some reason, this month, their incoming calls started using up their 100 minutes, so now they don't have many minutes left within the first few days of the billing cycle. I am wond...

Double billed

Hi, On September 29 I upgraded my account to have unlimited Canada wide minutes and 3GB of data for $35. With HST, the total cam to $40.25. I was looking at the credit card statement though and it shows me as being billed twice for $40.25 on Septembe...

Page Expired

WTH is going on with this crappy site! HONEST TO GOD I am so freaking fed up with there always being one issue or another when it comes to this site- this company. Everytime I try to log in to my self serve account I get this stupid error message. No...