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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Porting

I am waiting for the text message to allow the porting of my number. It’s coming from Telus. I’ve also had the eSIM not activated, but on my iPhone it does show that it’s there, however, there is no signal. My Telus line is still active. Just wonderi...

How can I get my first month invoice

Hi there,I am still new to Public. I can find my July-Aug invoice, but I can't find the invoice of my first month, that's back on Jun 30th.Could you please help with this?Thanks,Justin

Account

I was about to activate my account but now I don’t want the account how can I cancel my account?

One number two phones

I have changed providers and got a new phone. Also transfered my number to new provider. My new phone has an esim and the old phone has a physical sim. Here's the problem I don't get texts to my new phone it all goes to my old phone. I have turned it...

Got my number transferred, I can make calls, but I can't receive calls

I received the SMS text in order to transfer my number, I got everything transferred correctly, however, I can't receive calls, I can only make calls. Everything else works fine.

I can send call but I can't receiving any text or call

I use a different account to send this message because I can't log inWhen I try to log in I get a this message (We've noticed you have an active Public Mobile service and would like to confirm your full access)I don't get the code because I can not r...

Rcs "not supported" after clearing data and restart on S25

The subject says it all. It now says RCS not supported when I try and turn it on. I've already tried clearing the cache again and restarting my phone and taking out my salmon putting it back in and following any instructions I could find online. As i...

Incoming spam calls do not show up on the display or in Recent calls list

Hi, I keep getting spam calls. They call numbers do not appear in the display, nor do they appear in the Recent Calls list. I'm unable to block these spam calls. Can Public Mobile block these spam calls, or give us a way to block them?Thanks

Resolved! payment 4 digit PIN

Hello, I have seemed to have forgotten my 4-digit PIN number and wondering if there is a why to reset it

Payment Failed

My automatic payment failed, and I'm trying to make a payment, but there isn't anything allowing me to make said payment. No pop-up no button to click, nothing. Please help my service is currently disabled and I need it ASAP

Pay bill

So my plan is due today and I can’t find on my account how to pay. I think this company is forcing me to re subscribe to a more expensive plan. The plan I have now is no longer available

Resolved! Call forwarding

How can I set up automatic all incoming call forwarding from my number to a different canadian number?I don’t have Public mobile reception right now in case if I have to send some codes from my phone to do it.

International long distance 300 minutes

Does it include Russia? and will my number work if Im currently in Russia?

How do I send a message to get support

Geographic coverage

Resolved! Phone was stolen and need to recover my account

Back in July my phone was stolen and I had a ESIM and now that I have a phone I’m trying to recover my account because it’s linked to all of my emails,iCloud and other important information so I can’t even log into my account to get access to my acco...

Geographic coverage

What area does my plan cover.

Two phones, one account

I have two devices: one is my personal and uses a physical SIM, and has eSim compatibility - I used this device to activate my Public account to use as a second line for work purposes. I've decided to remove the eSim and activate a physical sim in an...

Cancel the mobile plan EL8026

Hi, I would like to cancel my phone plan associated with the number xxxxxxxxxxxxxxxxxx, but I have lost my SIM card. Could you please assist me with this process? Elsaxxxxxxxxxxxx@xxxxxxxxxxx

Resolved! Lost email

How to recover account if email is no longer accessible? I have access to the phone number

No texting or incoming calls

I have an iPhone 14, I have just transferred my number from Bell, on August 26 and I am not able to receive incoming calls or send or receive text messages. In my phone where it says my number it gives the temporary number not the number that I have ...

stolen phone

how do i close public mobile service on stolen phone, switch the prepaid year service to new phone or buy new prepaid service, keep old phone number and contacts pictures etc.???

multiple extra billings

I have only just noticed that my phone is getting billed multiple times a month. Sometimes in the same day it is billing me for an extra 4MB of data. I am not using that much data and I am not asking for more. The cost is about $40 per time, it ha...

Plan rate change

Are you supposed to notify customers ahead of time of any plan rate changes? I was notified about the Rewards Program and about the 9-1-1 tax, but not the last few changes in plan rates, which is frustrating because we have four members in our house ...

Resolved! transfer number

My number has being transferred but I can still only make emergency calls

Resolved! account

cannot make a pmnt

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Porting

How can I get my first month invoice

Account

One number two phones

Got my number transferred, I can make calls, but I can't receive calls

I can send call but I can't receiving any text or call

Rcs "not supported" after clearing data and restart on S25

Incoming spam calls do not show up on the display or in Recent calls list

Resolved! payment 4 digit PIN

Payment Failed

Pay bill

Resolved! Call forwarding

International long distance 300 minutes

How do I send a message to get support

Geographic coverage

Resolved! Phone was stolen and need to recover my account

Geographic coverage

Two phones, one account

Cancel the mobile plan EL8026

Resolved! Lost email

No texting or incoming calls

stolen phone

multiple extra billings

Plan rate change

Resolved! transfer number

Resolved! account

4g compatible phone is defaulting to 3g

My subscription didn't automatically renew

No Service? Mobile number verification

Activated a line but the phone number is being used by someone else

Internet connection issue

Can login to web page but not to the app

Outage in Calgary

Won’t work in Mexico

Cancel subscription