[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Referral Code issue
When I signed up for my Public Mobile account, I had been referred. When I activated my account I never had an opportunity to enter the code. Is there a way to redeem the code still?Thank you.
SMS issue
Since today, I have been unable to use mobile data or send SMS messages. I can still make voice calls and receive SMS messages - take some tries for the calls to connect.I have tested my Public Mobile SIM in two phones. The issue is identical on both...
Resolved! HELP ASAP URGENT
My eSIM is not activating and now I have no phone number as it already proceeded to cancel the last providers plan and i cannot get help. I am alone without a phone number in a new country and need help asap and do not have cellular service and it is...
Resolved! Incompatible Data Add-on
Hi, I redeemed the loyalty data and I see this message that the data is incompatible with my current plan. Why?How do I make it compatible?Thanks.
Account Issue - Number Switch
Context: My wife and I recently moved to PM from a family plan on Rogers. I added her number to my account, thinking I could add mine as well (like for usual family accounts) so I could pay with one card- but that didn’t work.Now, I want to transfer ...
Resolved! No place to enter Promo code
Hi I just received a text message from Public Mobile offering me some extra data for being a loyal customer. They gave me a promo code but when I log into my public mobile account as directed, there is no place to add a promo code. Am I missing som...
Selected eSIM but later it showed that my phone is not eSIM compatible
Selected eSIM but later it showed that my phone is not eSIM compatible, I bought the physical SIM but now I can't activate it! doesn't show the option anywhere!
billing
I have a charger against my credit card and don't know what it is for. $11.20 on may22/26 and posted on may 25/26
PROMO
PROMO NOTDOES ANYONE ELSE GET THIS BONUS LOYALTY OFFER bs GO THROUGH THE HASSLE OF LOG IN THROUGH DESKTOP ONLY TO GET PROMO CODE INVALID
Resolved! Promo Code Redeemed
I hav e redeemed a Promo Code texted to me for a free additional amount of data for 12 months. Since i am happy with my current plan at the end of this promo period will my account revert back to original data plan. I am very happy with my plan and n...
Resolved! Charged or 2 months by Public for a phone line to moved to Freedom
Hello, I moved my phone line on May 28th to Freedom, yet I was charged by Public at the end of May and June. Can these two charges be reversed and stopped moving forward? Thank youChristine
Pls cancel my purchase of 10GB and give credit
Hi, I received a text today that I will get free 10GB. I was trying to get that through add-on as directed in the text and ended up paying for it. Could you please cancel the payment and provide me credit please?
Texting
I get texts from others but I can’t reply. Also some people I call the call will not go through.
Usage History Download With Day Range Over 30 Days
I tried to download usage history with filtering day ranges of 60 days or 90 days and nothing happened. No file downloaded and no error or messages popped up. With day ranges of 30 days and below, the download worked fine. I was using Google Chrom...
My account
When I log onto the mobile Public mobile app it keeps taking me to the "activate your account" option. It shows me a bunch of plans to choose from. The other option is "login" which I tried and it just takes me back to the same page. It thinks I need...
promotional code of 10 g
promotional code of 10 g is invalid. Does not work
Re-Subscribe to text promo information
I accidentally unsubscribed.Please also confirm my subscription plan and details of my new 10GB data add on for free for 10 months.
Resolved! Can't enter 10GB one time bonus offer
I received the 10GB one-time promotional bonus with instructions, but the "New Promotional code" link in the Subscriptions and Add Ons tab is not there. How do I enter the code?
Resolved! Looking update data package
Hi, I am looking to change my data package but unsure what email and password I used. I was very young when I set it up and my Dad used his credit card. Is there anyway to change this
Resolved! get credit
When I purchase an add-ons, I forgot to enter the promo code. I was charged as result. How can I be credited?
Invalid promotional code
I received adds on promotional code but it said invalid when I entered.
Re: After installing ESIM no SMS
Same problem for me. Does not connect # under FaceTime or SMS. Can’t receive. Messages Can anyone help here? Thanks
Loyalty 12GB for 12 months
Got text message today saying I can get FREE 12GB data for 12 months for being a loyal customer. But in message it says "terms and conditions apply". Has anyone else received it recently. And what are the T & C's?
Phone was stolen and email password changed. I need my phone number but it isn't active in Cololmbia
When I try to retrieve my email accounts, it always asks to send a code to my original phone number.I can't access my original phone number because I am in Colombia and Public Mobile doesn't have access here.I can't even log into my Public Mobile acc...
Subscription cancellation
I’m unable to find how and/or where to cancel my subscription and need help. I can login to my account, I can change my sub but can’t cancel it.
Extra money taken without my knowledge
On June 30, an additional charge of $5 plus tax was deducted from my credit card without my authorization. I never agreed to this charge, nor did I receive any prior notice that my subscription price would increase. The transaction description indica...
Currently not subscribed but still got charged
I changed my phone, recently but also traveled for a bit, so I wanted to temporarily stop by subscriptions. When I changed moved, the website told me I was no longer subscribed but I recently saw i was still charged even though it's still asking me f...
SIM troubles
Hi there I’m contacting about having a problem with my phone, backstory yesterday I was going through my settings for my data cause my data wasn’t working whenever I was out of wifi reach so while trying to figure out I hit the eSIM button on my iPho...
Joining public
My card cvv is not being accepted
