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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2630 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4766 Views
  • 36 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 37955 Views
  • 149 replies
  • 37 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 49339 Views
  • 182 replies
  • 30 Bravos

Assistance to port in landline number

How to check porting status ? after I signed up my SIM was activated, but cannot receive SMS as porting not completed... the old landline has no SMS so I don't know if porting was initiated. Without SMS I can no longer login to my account because 2FA...

Cs010 by Great Neighbour / Super Voisin
  • 224 Views
  • 5 replies
  • 0 Bravos

Lost contact with customer service

I was in communication with Hassell to try to get my Koodo number ported to my new Public Mobile account. He no longer is messaging me

hammerzak by Great Neighbour / Super Voisin
  • 434 Views
  • 8 replies
  • 0 Bravos

Resolved! Unsubscribing temporarily

I am travelling for a few months so I unsubscribed temporarily, but I have $152 of available funds in my account right now. I am planning to resubscribe right before the 90 day window to keep my account and phone number. During this time, does my ava...

Helenruch by Good Citizen / Bon Citoyen
  • 398 Views
  • 10 replies
  • 0 Bravos

Issue with getting data working on my iPhone 16

hello there,My partner has gifted me an iPhone 16, which I'm thankful for. I've went ahead and signed up for Public Mobile yesterday, under the Mexico included plan.For some reason, data service is still not working; Mobile data doesn’t work, even th...

MaxFleurette by Great Neighbour / Super Voisin
  • 190 Views
  • 1 replies
  • 0 Bravos

Accessing my SMS texts from outside Canada

I'm still paying for my account since I want to keep my phone number, even though I'm currently travelling. Is there any way I can still receive or somehow access text messages (I know I can't send them which I'm fine with)? I know this works when I'...

Helenruch by Good Citizen / Bon Citoyen
  • 257 Views
  • 4 replies
  • 0 Bravos

How is it possible that Public Mobile has SUCH BAD SUPPORT

How is it possible that Public Mobile has SUCH BAD SUPPORT that I've been trying to port my number into a new public mobile account for 4 weeks now to no avail. What are you guys doing?? I can't even keep in touch with support because they're so hard...

Need help getting started with a new line

Hi everyone,I just got a new line with Public Mobile, but I’m running into some issues getting started.I’ve activated my SIM and set up my account, but I’m not able to make calls / send texts / use data.Here’s what I’ve tried so far:Restarting my pho...

HenryLo by Great Neighbour / Super Voisin
  • 128 Views
  • 2 replies
  • 0 Bravos

unauthorized top up

Somehow my account got switched to the $250 5G package at 2:00 in the morning on March 4th.  I'd like this payment reversed.  How do I make this happen? 

elxtech by Good Citizen / Bon Citoyen
  • 250 Views
  • 6 replies
  • 0 Bravos

Phone Record

I need my old phone record, the call logs. Please help

SarojB by Great Neighbour / Super Voisin
  • 134 Views
  • 3 replies
  • 0 Bravos

Texted Plan Offer

I received a 20gb 5g can, us, mex plan offer via text for $29/m.  I need more details on the plan and confirmation that this is a legitimate offer from public mobile. The offer reportedly expires Mar 18th. Thank you! 

BW63 by Great Neighbour / Super Voisin
  • 162 Views
  • 2 replies
  • 0 Bravos

US Plan not working calls hang up

I googled the problem and tried trouble shooting but my phone seems to be set up the way it should w LTE and roaming on. It worked for one day without issue and all of a sudden does not work today. My family who also have an account can call me but I...

ekng008 by Great Neighbour / Super Voisin
  • 234 Views
  • 7 replies
  • 0 Bravos

Account change

My account for 45$ was due mar 11. I put 30 in vouchers to change to 30 account. I have neither account.

Fucarla by Great Neighbour / Super Voisin
  • 218 Views
  • 4 replies
  • 0 Bravos

Reimbursement

If I switch to a different provider half way through my bill, do I get reimbursed for the difference?

Maryneave by Great Neighbour / Super Voisin
  • 145 Views
  • 2 replies
  • 0 Bravos

USA Roaming

Hi thereI Like to know about the new phone plan $35/Month.  What I really want to know I will be traveling the US and can i use this phone over there without getting any extra charge since its say Can, u, and Mex

Cash4life by Great Neighbour / Super Voisin
  • 160 Views
  • 3 replies
  • 0 Bravos

Resolved! How to enter Mexico contest

I am a current $29 Can-US-Mex plan customer who was expecting to receive a text message to enter the contest. The promo says select customers will receive a text to enter, but nothing yet. I know it's a longshot to actually win, but one can dream.

Snaggles8 by Great Neighbour / Super Voisin
  • 533 Views
  • 4 replies
  • 1 Bravos

Account Sign in

I recently broke my phone. I could not remember my pm password nore can I remember my email password to reset it so I could put my pm service on my new phone. So no access to my phone for otp and no access to my email associated with my account for a...

Carla76 by Great Neighbour / Super Voisin
  • 138 Views
  • 1 replies
  • 0 Bravos

Resolved! How do I respond to a SMS sent to my landline?

I signed up and set up to port a landline number. I got multiple emails from Public asking me to respond to an SMS sent to my landline by my old carrier. How do I get and respond to an SMS on a landline? 

A_Drain by Great Neighbour / Super Voisin
  • 158 Views
  • 2 replies
  • 0 Bravos

Help

I just got my sim card in the mail and I already purchased my plan when ordered sim card and now I can't log in

Ricky2Gunz by Great Neighbour / Super Voisin
  • 122 Views
  • 2 replies
  • 0 Bravos

Upgrade the service

 Hi recently got this text massage from PM to upgrade my service. Does anyone know which countries are included in the international long distance minutes? 

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Yea123 by Great Citizen / Super Citoyen
  • 167 Views
  • 2 replies
  • 0 Bravos

Want to put account on hold

Hello,I would like to put my account on hold for up to 90 days but wanted to come back on the $19 plan when I return. Am currently on a $35 plan and when I try to change my subscription, the lowest plan I can switch to is $30 on my account now. I und...

Keyzie by Great Neighbour / Super Voisin
  • 510 Views
  • 4 replies
  • 0 Bravos

Number Transfer from eSIM to eSIM failed

Hello,I am new member of Public mobile and I tried to port in my existing number to Public mobile from Virgin plus.I received a text from Public mobile that the transfer is successful however after that my eSIM is not working and not network is showi...

aviknaskar by Good Citizen / Bon Citoyen
  • 184 Views
  • 2 replies
  • 0 Bravos

Resolved! Travel

Heading to Portugal, how do I know if I have cell phone coverage?

Caroloke by Great Neighbour / Super Voisin
  • 164 Views
  • 2 replies
  • 0 Bravos

Resolved! Cannot Find Account Number

Hello, I tried to search for my Account Number on the Public Mobile website but I cannot, when I click on My Account, it takes me to the sign up for a new account. I have been paying for my subscription to Public Mobile via payment vouchers. Do I hav...

yunaj by Great Neighbour / Super Voisin
  • 152 Views
  • 1 replies
  • 0 Bravos
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