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Forum Posts

Voicemail

Signed up a few weeks ago and transferred my number. Now my voicemail doesn't work? What are the steps to set it up?

Nuggie85 by Great Neighbour / Super Voisin
  • 48 Views
  • 3 replies
  • 0 Bravos

Resolved! New plan

Hey! So I signed up for a new plan on Friday. My month reset on this past Saturday. October 8. I received a text on Sunday, Oct 9th that said I have used 75% of my data. My new plan is 8 gigs. This doesn’t sound right to me. But I am still seeing my ...

Rowdy1212 by Good Citizen / Bon Citoyen
  • 85 Views
  • 3 replies
  • 0 Bravos

$25 Promotion not applied

Hello my name is Albert and my father gave a referral code to me to use so we can both benefit from the $25 promotion that was ongoing up to Sept 30 but my father and I don't see the $ 25 ( $5 off every month up to 5 months) on our upcoming bills. We...

FracturedRNA by Great Neighbour / Super Voisin
  • 75 Views
  • 3 replies
  • 0 Bravos

SIM Card Status

Checking on the status of the SIM Card I ordered.Order # 310244 

Brandon20 by Great Neighbour / Super Voisin
  • 80 Views
  • 4 replies
  • 0 Bravos

Switching from Koodo

Good morning.I would like to switch my daughter's phone from Koodo to Public Mobile. What are the steps to take? Will it require a new SIM for the phone? Also is it possible to only add one of your plans or add ons to her phone with Koodo operator? T...

Jitka by Great Neighbour / Super Voisin
  • 88 Views
  • 3 replies
  • 0 Bravos

PAYMENT

Paid Total amount 10/07/22 and this morning 10/11/22 Had to make another Payment full amount. What gives ?

Jamesrobert by Great Neighbour / Super Voisin
  • 96 Views
  • 8 replies
  • 0 Bravos

Resolved! Log in issues

I've tried to reset my password and I keep getting an error saying to try again later...which I did like 3 more times and still nothing. Can someone help me?

Tessa_k by Great Neighbour / Super Voisin
  • 91 Views
  • 5 replies
  • 0 Bravos

Deactivated account by public Mobile

My account got deactivated. I had to activate another account. A message was sent saying insufficient funds. I have a automatic deduction from my Mastercard and this was confirmed by Mastercard that this was public mobile who had the account deactiva...

Maryjoan by Great Neighbour / Super Voisin
  • 68 Views
  • 5 replies
  • 0 Bravos

Add-Ons

I purchased a talk and text Add-On for the US last week. When I was in the US, calls and texts didn't go through. Why? I wasted my money for nothing. Can someone explain what happened. Did I do something wrong? Thank you for your help. Jan Hartford

JanHartford27 by Great Neighbour / Super Voisin
  • 56 Views
  • 2 replies
  • 0 Bravos

MY ACCOUNT

CAN YOU PLEASE LET ME HAVE THE DETAILS OF MY ACCOUNT.YOU DID NOT RECEIVE MY PAYMENT AND I DO NOT KNOW WHY

Fernando1 by Great Neighbour / Super Voisin
  • 47 Views
  • 3 replies
  • 0 Bravos

I can't receive texts and calls from some numbers.

I can't receive texts and calls from some numbers.I receive from Public Mobile users, but Bell, and Rogers and who-knows what else doesn't even show a missed call.What is going on?

DSugg by Great Neighbour / Super Voisin
  • 93 Views
  • 9 replies
  • 0 Bravos

Error Code 837

i had an error 837 for Activating your SIM card.?????

huicao by Great Neighbour / Super Voisin
  • 68 Views
  • 2 replies
  • 0 Bravos

Resolved! Payment

I got a text saying you didn't receive my payment. How do I pay that on credit card

joeysgirl by Great Neighbour / Super Voisin
  • 55 Views
  • 1 replies
  • 0 Bravos

Resolved! Register for 911 Text services

HI, How do I register for 911 Text Services? I had surgery on my neck and I am unable to speak. I was told to register for 911 text, but the website is outdated and I can't figure it out. Could someone guide me on the process?

Expobaby by Great Neighbour / Super Voisin
  • 59 Views
  • 2 replies
  • 0 Bravos

Data usage on Prince Edward Island

I am located on Prince Edward Island. I have a Public Mobile plan which includes data. Since Fiona, I can’t access / use this data. Are others having problems with there data usage on the Island or elsewhere?

revscott by Great Neighbour / Super Voisin
  • 48 Views
  • 1 replies
  • 0 Bravos

One more question...

Again, I'd like to acknowledge that I absolutely appreciated the one time exception. Just curious what other thoughts are on this?¿

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79lemmonjr by Great Citizen / Super Citoyen
  • 115 Views
  • 3 replies
  • 2 Bravos

hotspot connected devices no connecting to web

after trying editing etc and no luck chatbots advise worked here it isTap on the followingsettingssystem or system managementreset or reset optionsreset network settingsenter password if needed

lunalightning by Great Neighbour / Super Voisin
  • 85 Views
  • 2 replies
  • 1 Bravos

Resolved! Selective call forwarding

I want to forward calls from a specific phone number (the intercom) to my houseguest's mobile phone so they can answer the door while I'm away. Is there a way to do this?I do not want to forward all my calls, just the ones from this number.

m00ooo by Great Neighbour / Super Voisin
  • 198 Views
  • 14 replies
  • 0 Bravos

Resolved! Payment vouchers

I messed up voucher pins too many times on a phone call at *611 and got directed here. What do I do to fix this

Kenton69 by Great Neighbour / Super Voisin
  • 134 Views
  • 5 replies
  • 1 Bravos

$15 plan is missing the unlimited incoming calls

Hi, my parents' $15 plan originally had unlimited incoming calls. For some reason, this month, their incoming calls started using up their 100 minutes, so now they don't have many minutes left within the first few days of the billing cycle. I am wond...

david36 by Great Neighbour / Super Voisin
  • 338 Views
  • 13 replies
  • 1 Bravos

Resolved! Can't sign in to My Account

Hello,I have used xxxxxxxx to reset password, and it said Success (see below). But when I go to My account using the new password, it didn't work.Could you please help ASAP as i need my phone to access my work. Regards,Shenyi Edit by Dunkman: removed...

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Shenyi by Great Neighbour / Super Voisin
  • 252 Views
  • 11 replies
  • 0 Bravos

Resolved! Change plan

I want to get my request to change plan.

Tots1964 by Great Neighbour / Super Voisin
  • 164 Views
  • 5 replies
  • 0 Bravos

Resolved! Locked out of account

How do I change the email associated with my Public Mobile account? My account is tied to an email that no longer exists, so I cannot log in because I can't verify my identity. I can't find the option to receive an SMS, so I'm locked out. Please advi...

pshawn2281 by Good Citizen / Bon Citoyen
  • 253 Views
  • 17 replies
  • 0 Bravos

Double billed

Hi, On September 29 I upgraded my account to have unlimited Canada wide minutes and 3GB of data for $35. With HST, the total cam to $40.25. I was looking at the credit card statement though and it shows me as being billed twice for $40.25 on Septembe...

ebrydon by Great Neighbour / Super Voisin
  • 164 Views
  • 9 replies
  • 0 Bravos

Page Expired

WTH is going on with this crappy site! HONEST TO GOD I am so freaking fed up with there always being one issue or another when it comes to this site- this company. Everytime I try to log in to my self serve account I get this stupid error message. No...

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Alycatstraz by Good Citizen / Bon Citoyen
  • 356 Views
  • 14 replies
  • 1 Bravos

Resolved! i can not receive or make calls

I keep getting a recording saying I do not have an active plan on my account??? we have been using this phone number for over 12 months. please can someone help me, i can not receive or make or recieve calls

NDLodge1 by Great Neighbour / Super Voisin
  • 146 Views
  • 9 replies
  • 0 Bravos