Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi - I have been trying to activate a new account with an ESim and it gives an exception of:WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)I tried...
been trying to pay my bill since yesterday and system won't let me,my credit card is working... after 100 try's who where declined for no reason \, bought a voucher on recharge.com for 39$ and only happento receive 30 on public mobile....
Just signed up and no verification code was sent to my old phone number being ported from Roger's after I installed the ESim moments ago @@links to members
I have an iPhone 13 Pro Max and I just transferred over from bell. My phone shows no sin on lockscreen, I’m not able to receive text messages, but I am able to make and receive calls.also, I noticed a loading/processing status beside my phone number ...
I am unable to get wifi calling to work.does PM support wifi calling? My parents live in a rural area with no service. I am hoping PM supports it so my kids can call my cell phone.
Hey Everyone. When anyone calls me from a 705 area code and I answer the call gets dropped and if I don't answer they can't leave me a voice mail as it hangs up on the caller Its only from 705 area codes, all others are okAny help would be appreciate...
Does the new 50GB, $34 a month plan include all the Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference Calling?
Hello,I am a bit confused with the new changes on rewards programs and all that jazz. Now, I changed my $25/month plan to the promotional $19/month for existing clients. Somewhere here I read that $19/month will last for only 3 months and the go to $...
I'm near the US border and my phone thinks I'm in the US. I've been able to get LTE here without issue, but I never purchased a package for US data. Am I going to get charged for this? Can I retroactively buy a package that will cover me when I retur...
Hello my exp dates ony credit card is due to expire when I put the Exp date in it's saying try again later the number is the same only the Exp date changed
Hi, I am trying to activate a SIM but I can not download the app because my phone is not registered to canada. Is there an other way to activate the SIM?
My account ###-###-#### got billed 17$ monthly instead of the usual 12$ per month . What is happening? i am and old customer and not pleased with the situation i did not authorize the change of plan. I am awaiting your reply
Have problem activated the esim.
So, one of the last few referrals I have left here on PM got the targeted text promo from 5213. The account had a scheduled a plan change from the old $15 to $19/1GB at next renewal (allowing for higher use on an upcoming road trip - we know that we ...
On my iphone mini I am attempting to buy an esim card. Everything works fine until I want to “pay and install” up comes a warning screen that tells me I cannot transfer this esim to another phone. That is fine but the waring message obscures the pay ...
I missed 90 minute window yesterday to reply to message . Please send the port transfer request again
text and calls not working after porting number from fido to PM.
hiWhy has my monthly rate gone up from $11.30 (April 2024) to $16.95 (May 2024). How do i go back to $11.30?thank you
I created an account and selected to transfer an existing number, which is a landline number.During the transfer process, a verification code is sent to the landline number, which cannot receive messages, so I'm stuck.When I try to access my Public M...
Im new to public mobile and am struggling to have number transferred. I recived a text saying my ESN/MEID doesnt work. I tried to transfer the number again but it said my number isnt allowed. Please help what do i do next
hi everyone,i activated on the new 5G/$50 Canada/USA plan. i used a referral code from a family member for signing up, i used their link that they sent. I haven't been able to verify that the bonus actually went thru.do i have to wait until the end ...
Why has my monthly rate gone up from $13 and change per month to just under $23 a month since the change over in the rewards program. I have been with Public Mobile for 6 years and was earning rewards each month for loyalty, prepaid, etc. and now it ...
I just wondering from old rewards transfer to new points, I have 9.75 points, how can I make a payment first use 9.75points ?thanks
PM text said that gave a bonus data of 240GB as a client in the new rewards system switch, but I did not have it literally in my account. Does anybody know what is going on for this?
i can not access my account and was forced to create a new profile with a new email. My phone works fine and i am not behind on any payment. I was in Mexico and since returning my password would not work. I have tried to change it over 5x but it keep...
Hi im wondering why my plan costs 16.80$ now where before I was at 6.85$Edit by Dunkman: removed personal information from title.
My phone is not receiving or recognizing incoming calls. Not even on the call log. When people try to call me, they are given a message saying that call is disconnected.I have gone into Settings to "reset" and still not working. Texting in and out is...
Hello - once I am in the US and have purchased the PM 15 day US roaming add-on, what happens if I run out of 3gb of data? Is there a further US roaming add on I can buy?
Does the current offered $40 per month plan mean that I can use my data in Canada OR us and go back and forth? Or does it mean it can be used for Canada or US customers, but so only for one or the other? Also, does the 75 gigs renew every month, or e...
Hello, I transferred (or requested to transfer) my account from TELUS over 5 hours ago after purchasing a subscription. I received confirmation texts from TELUS to which I replied Yes, but no confirmation text from Public Mobile. My TELUS service has...
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