Community

how to pay a bill

Unable to call toll free number

Hi there - I'm trying to call my bank and I'm unable to call their toll free number from my public mobile line - phone number im trying to reach is 1 (844) 229-0417

Activation help

I am trying to activate my number outside of Canada. Which seems not working. I would like to get immediate help with this as I don’t want to lose my number which I ported from Fido

Available Data Limit Reached

I am being notified that I have used all 60Gb of data on my new subscription (in only two weeks) and need to purchase an add-on. However, my Public Mobile usage history tells a different story. I can see only 3 or 4 Gb used and that is typical of my ...

Plan for me and my son

Hi there,My son is also using a public mobile plan. Can I have a better plan (like a family plan) for my son and me? I can merge the two plans we have right now. I need about 10GB monthly, and my son doesn't need any data. Thank you.Tram

Sim cards

How will PM contact me to load the Sim card? Email?

Activation

We opened an account for my wife a few weeks ago and paid for a subscripton.  The SIM card arrived today but I can not activate the card and phone.   I have had a lot of trouble signing in.   However when I did get in the system asked me to select a ...

Seriously frustrating

I can’t make calls I did everything I can nobody is helping I paid out a lot of money and still nothing 

Regarding my refund for prepaid plan activation

I recently ported my number from TELUS to Public Mobile. I paid $28 for a prepaid plan, but within about 5 minutes of activation, I realized the service would not work for me and I did not use the plan.I would like to know if I am eligible for a refu...

$20 bill credit - almost impossible now!

After they changed the point system 6 months ago, it is very hard to earn enough points for useful rewards. Only worthwhile reward is $20 bill credit for 20 points. If you have $20 plan for example, this will take about 25 months to get the reward - ...

Community reward - top 50%

Just curious what it will take to get to 50% contributor. I am just shy of 0.3 points to get over 20 points for redemption. 

Physical sim order with the plan - delaying activation for how long?

I have had some conflicting information. I signed up for $20 (50% off) plan Jan 29th and requested mailed sim so I can delay the activation. I have read RFD and reddit that Public Mobile will let you activate up to 90 days later. Can someone from the...

Payments

I’m trying to pay my wife’s phone and your system won’t allow it

Issue with porting and temporary number still showing

Hi everyone,I switched to Public Mobile from Rogers yesterday and chose the $20/60GB promo plan. The activation went through, and I can make calls, but my phone settings still show the temporary number that was assigned during the setup.I’ve checked ...

Charged after porting out.

How do I get access to all my bills. I believe I should not have been charged.

Cannot change subscription

When I try to change my subscription I get error payment failed. My public mobile account shows I have the available funds, and the payment has already come out of my account. Why can I not change my subscription?

Having trouble signing in

phone displaying wrong number for my sim

Phone number for my account shows previous PM number.

Lost phone cant get code

Lost phone cant get code to change Sim or anything

iMessage fail to activate

Hi there. I just got off the phone with Apple again. They said my phone number has been temporarily blocked from using iMessage. This happened after my phone got a software update. And to ask you if international SMS is available for my phone. They s...

App

I can't download the app on my phone.But I would like to register my account with my koodo number.I tried to resume my application but the only way seems by app. BUT I CAN'T download it.What can I do?I already pay for esim and package. 

Account number with pay as you go

Where can I find account number with pay as you go 

I am unable to use the discount to pay for my second month's bill.

Hello, my first month's subscription was for a 24-month plan at CAD 20 for 60GB, but when I tried to pay today, the price shown was before the discount. (See screenshot). Thank you already edited.

Txt authenticator

Hi.  Will I be able to get codes in Portugal when logging in accounts?  It seems everything runs by codes now. 

Phone Number active

A family member has passed away and we need to find out if public is their carrier if someone could kindly help us out that would be appreciated. Thank you