Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I’ve been with Public Mobile for over a year at $45/month. I’ve just noticed that:1. New subscribers can get a comparable plan for $35/month2. My exact current plan is now being offered to new customers for $40I’m being charged more than new customer...
How do I set up or transfer my eSIM and phone number from my old phone to my new phone?
I ordered one new SIM card for $10.50 yesterday. The AI Bot had stated that there was an issue with the transaction payment did not go through and to try again. That's how 4 or 5 SIM cards were ordered Please do not bill me for 5 SIM cards. Please do...
hi, I was planning to suspend my sim for 1 month as I am going out of country and dont want to pay for the time I am away. But, I cant find the option for autopay to turn it off under the payment section. can anyone tell me, what to do?Thank you
Hi,I can no longer send or receive phone calls, however I can get texts, they do seem delayed though.Samsung gal 9, I've tried power cycling, reregistering to the Public network, checked all the settings I can, also *#*#4636#*#* but nothing happens. ...
I cant finish my transfer from telus
Transferred from Rogers a week ago and cannot receive texts and call are going to the Rogers voicemail. Trying to get help, but verification code is being sent by test, and texts are not being received. Where to go from here?
I have requested phone number transfers. I got a message from other carrier and i types yes and nothing! Set everything up for my fiance and he didn't even get a message from other carrier to type yes! I contacted my service provider and they see the...
I would like to know how to get access to a plan like my daughter for $26 for 20 Gigs that uses 4GMine is not the best currently at $35 for 2Gigs that has a 3G connection mine is Such an old promo. She got an offer sent to her a few months ago.I wou...
As mentioned - I have no service (internet, texts or calls) on my phone. I went to log into the online account and it says "unauthorized" for security reasons. Please help!
Anyone know why there is no service in Southern manitoba?
How do I submit a ticket? my flip phone won't work on the PUBLIC MOBILE network therefore eSIM not activated. How to cancel monthly plan with eSIM and seek reimbursement ? How do I reach cu
HI,I Have seen a couple of outgoing calls on my bill that i did not make how can i have this situation addressed? i just signed in with PM in March! thanks
Anyone know why my phone randomly stopped working because my subscription expired? I pay automatically on the 21st and today is the 20 and the message was that there was an issue with my payment?!?
I didn't get email with QR code to activate my esim. Now there is no calls I can make
Hi, I can't find my my account number online, I did receive a message to cancel my service and I answered yes, but bublic mobil
Hello,I have recently purchased an iPhone 17 that only supports E-SIM. My old iPhone 12 has a physical sim. I am wondering if I can transfer my information from the physical sim to a new E-SIM?Thank you!Desmond
Using the app on Android 11.
Tried to subscribe to new promotional offer. Was billed $33 for this month, but received no service. Continued plan with my previous provider but I would like a refund of my money as I did not get any service. When I try to open the app, it tells me ...
I recently subscribed for a plan and I am now trying to activate it and it won't subscribe to my plan Please help edited by computergeek541: changed category (discussion isn't related to Community)
Hello, I need to submit receipts for public mobile payments going back more than 12 months. Can I please do that here? Thank you, amy
I recently upgraded my plan to more data to try it out, but after about two weeks I’ve realized it doesn’t meet my needs. I went back into my account settings to switch to a lower or previous plan, but I’m not seeing any options to do so. Is there a ...
I scanned QR code. 3 times . Still.not working. Turned phone on and off. I still have no service, its been 3 days now. Need this escalated. Chat help is not helping
I am having trouble activiating my imessage using my phone number. Also, I have two phone lines named "business" and "cellular" with public mobile and I dont know which is connected to my to imessage. Since I cant activate my imessage all the message...
Hi, I can't enter into my account even though I just want to see how many data I have
I USED TO BE ABLE TO CALL HONG KONG MY MOTHER. BUT THE CALL FAILED TO GO THRU AND THE ANSWER IS THIS NUMBER DOES NOT TAKE INCOMING CALLS. I TRIED ANOTHER HONG KONG NUMBER AND THE RESPONSE IS THE SAME. PLEASE HELP
I accepted a text offer that I was sent (30GB US-CAN-MEX for $30/Month) and said YES and got a confirmation that it will be added to my account and take effect on my next renewal date 5 days ago (April 14th) but it's still not on the app/website. I c...
