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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15630 Views
  • 120 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26730 Views
  • 184 replies
  • 27 Bravos

No service

I still have no service since signing up last night. Ive restarted my device multiple times. And my other provider has been cancelled but I cannot make a call or text with public. 

BSGood by New in Town / Nouveau en Ville
  • 141 Views
  • 1 replies
  • 0 Bravos

Resolved! Unable to update credit card info

Can someone from accounting call me to take my payment details?The website has been broken for days. The chatbot said to: 1. Open the Public Mobile app or log into My Account on the website.2. Visit the 'Payments' section.3. Choose 'Update Card Infor...

Keldo by Good Citizen / Bon Citoyen
  • 430 Views
  • 9 replies
  • 0 Bravos

Resolved! Phone calls dropping off

Public mobile is part of Telus and uses Telus’s network my wife and I can’t take a phone call in the house, have to go outside and then the call still drops off. The best we can get inside or out is one bar. What can we do

Lyle_2 by Good Citizen / Bon Citoyen
  • 359 Views
  • 9 replies
  • 0 Bravos

canada usa plans

 I am a current customer and want the new offer of the usa canada plan it is not offered in my account page

Dalestar by Great Neighbour / Super Voisin
  • 492 Views
  • 10 replies
  • 0 Bravos

Plan Change Confirmation

I just want to make sure I read my plan change details correctly.I just made a request for a change on my next billing date.Going from $40/month for 15GB of 4G Data to $34/Month for 50GB of 5G DataJust want to make sure I am actually saving $6/Month ...

Eh-Yannah by Great Neighbour / Super Voisin
  • 291 Views
  • 6 replies
  • 0 Bravos

My account

When subscribed i had work email that is not in function nowNow i can not log in

Zoran1 by Great Neighbour / Super Voisin
  • 144 Views
  • 3 replies
  • 0 Bravos

Resolved! 3G service on new $15 4G Canada-wide plan?

Hello!Long time 3G flip-phone user here. Now that the rewards program is changing, I was thinking to move from the $20 province-wide plan to the $15 Canada-wide plan. I do see that it is 4G, though. Will I be able to use my 3G flip-phone with this pl...

Louis124 by Great Neighbour / Super Voisin
  • 550 Views
  • 12 replies
  • 0 Bravos

Account is Locked

I try and reset my password and it accepts the password and then shows my account is locked.  I waited the 3 hours, 24 hours etc and nothing.  Can someone help?

PamN by Great Neighbour / Super Voisin
  • 130 Views
  • 2 replies
  • 0 Bravos

Issue logging in after changing password

Hi  My husband has a public mobile account.  Hasn't logged in in a while.  Reset his password successfully but when trying to login, it keeps saying password is incorrect. 

Corinne2 by Great Neighbour / Super Voisin
  • 98 Views
  • 1 replies
  • 0 Bravos

Resolved! Some thing is using my data

I've turned off all the iPhone 8 software updates that I can. Every evening at 12:17 am and again a little later in the early am, I have data usage. This also happened in the last 2 weeks while I was in the US. Is there any way to find more informati...

Judye by Great Neighbour / Super Voisin
  • 294 Views
  • 7 replies
  • 0 Bravos

Resolved! No 5G on Samsung A52 5G

Hi. I am using a Samsung A52 5G, it used to pull 5G from Telus, Bell.I have added a 5G Public mobile plan, unfortunately it does not pull 5G. My area support fully 5G, I have tested my public mobile 5G Sim to an iPhone 14 and it does pull 5G no probl...

Norbit by Good Citizen / Bon Citoyen
  • 516 Views
  • 9 replies
  • 0 Bravos

Resolved! Non Existent Costomer service

To say that I am disappointed with Public Mobile would certainly be an understatement. However, to be fair, their coverage area, plans, and pricing are unmatched in the Canadian sector What disappoints me is their so-called customer service. Yes, I d...

narovers by Great Neighbour / Super Voisin
  • 249 Views
  • 3 replies
  • 1 Bravos

Where is my bonus 30GB data add-on ?

Hello,I have been with PM for many years with 1G data plan. In about March PublicMobile sent me a message I was loyal client and I was awarded 30GB data for 175 days.I think 30GB is big enough so I changed my play to a 250MB plan. But after change th...

JeffLi-PM by Great Neighbour / Super Voisin
  • 249 Views
  • 3 replies
  • 1 Bravos

Texts

I helped someone transfer their phone to Public Mobile. When I receive texts it shows as a temporary number they were given before their permanent number was assigned. How do I fix this?

TT11 by Great Neighbour / Super Voisin
  • 96 Views
  • 1 replies
  • 0 Bravos

Issue transferring number from bell

I recently transferred my number from bell but cannot use text but I can call from the correct number, how can I use text? I made sure it was the correct subscription and I can use data but not sms messaging

David1162 by Great Neighbour / Super Voisin
  • 122 Views
  • 1 replies
  • 0 Bravos

Incoming calls go straight to voicemail if iPhone's WIFI is on.

Incoming calls go straight to voicemail if iPhone's WIFI is on. If I turn WIFI off it works fine and I can receive calls.Iphone 13 PRO MAX.I tried to restart the phone. I tried to remove eSIM and added it back. I tried switched to different data mode...

Eugene_k by Great Neighbour / Super Voisin
  • 217 Views
  • 5 replies
  • 0 Bravos

Resolved! Breach of Contract w/r/t Billing

Hello,When signing up for my account I was assured that my bill would be discounted $1 for every year I was subscribed and $1 for every referral I made. It seems that PM is no longer honoring this. Please re-add this discount to my account.

nnnotarobot by Great Neighbour / Super Voisin
  • 212 Views
  • 3 replies
  • 0 Bravos

Resolved! Porting number issues

I am porting a number from telus.  I mistakenly choose Roger's as the company where I was porting my number from and also didn't had the corporate account details, which I do have with me now. How can I edit my subscription windows, as it doesn't let...

Cutevampire by Great Neighbour / Super Voisin
  • 144 Views
  • 1 replies
  • 0 Bravos

Resolved! Issues transferring number from Lüm

I am having trouble porting my number over from Lüm mobile. I initiated the transfer yesterday & got a text message from them confirmed the transfer - I responded immediately and thought that was it. Ever since I haven’t been receiving SMS messages o...

dylanshivak by Great Neighbour / Super Voisin
  • 220 Views
  • 5 replies
  • 0 Bravos

$21 plan advertised but not available

The Public Mobile web site is currently advertising a plan with 3GB data at $21/month. However, when I log in to my account and try to change my subscription this option is not offered. What gives? There is no indication on the web site that this is ...

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SalsaCycle by Great Neighbour / Super Voisin
  • 441 Views
  • 11 replies
  • 1 Bravos

Text

Can't text

Mika4 by Great Neighbour / Super Voisin
  • 100 Views
  • 2 replies
  • 0 Bravos

Number transfer help

Co-worker is all messed Up trying to move from Freedom.Number needs to be ported from what I read. Please lend a handThanks

Welder by Great Neighbour / Super Voisin
  • 149 Views
  • 4 replies
  • 0 Bravos

Resolved! Login issue

I just bought a subscription but i can't login in the app on my phone. Is it because I don't have the sim card installed?Right now when I hit login on my app it redirects me to the website to login but once i do it takes me back on the app but nothin...

Jerrie99 by Good Citizen / Bon Citoyen
  • 169 Views
  • 3 replies
  • 0 Bravos
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