Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I’m wondering how the data works in Mexico. I have subscription that includes Mexico. Do I turn data roaming on? Will there be any extra fees for data roaming?Thank you
Hello My Name is Tut. My old sim does not work and when I tried to register the new sim its asking me for a code from the old sim which does not longer working.how can I get it register?
Hi Customer service,I applied for public mobile sim on Jan 26 through your app. As per the email confirmation I was supposed to get physical sim by Feb 06. as of Feb 12 I didn't receive the sim. Kindly look into this matter.Thanks Athul m P
How to activate my new SIM card?
Hello, I'm hoping to get support. My SIM was swapped and I've lost access to my Public Mobile account and, of course, my cellular number. Can someone please help me get my phone back?
Hello, I was wondering how to get the refund for the part of the month I paid for that I will no longer be using? I just transferred to a different company and I still have half the month left that I already paid for. Thank you!!
I got a message saying I used 75% of my data. So i looked at the data detail to see where it all went. Data detail says I have used significantly less than the meter says. For example, one day shows less than 10 MB in detail vs meter shows more th...
I thought I was paying for my subscription, but I ended up paying for a new one. I’m wondering how I go about getting a refund
I’m trying to login to the app on my new phone. Everytime I try to log in it says Something went wrong please try again later. My password has been changed and is correct.
I get automatically billed every month for two phone lines. I was billed for both this month, different amounts this time, but when my kid needed to call me we found out the account had been locked for non payment even though the amount had been post...
I have a friend who has Public Mobile for several years. She haven't been able to get into her account since she has it. She have changed her email address and password several times but no luck. What can she do to get into her account.
I am transfering to a new phone, but the option for a esim is greyed out both on the app and the website
Why can't I see turn-on Wi Fi calling on my S23 phone.
Exactly what the title said, I can't call, text or use data but my phone says there is signalThings I tried troubleshooting;- rebooting the phone- taking out the sim and putting it back in- using different phones, both android and iphone- resetting n...
Hello EveryoneDoes anyone knows which Samsung Galaxy is compatible with Volte? It seems I have to change my phone because I could not place any calls an/or check my voice mail.
Hello, I purchased Public mobile plan online last month when flash sale (good offer 60G, $20/ month for Canada-US-Mexico). It's been one moth past, I have not received the SIM card. I know it takes time. I can wait. I just want to confirm: is there...
I asked another provider to port my phone number to their service. During the process you sent me a text message asking me to confirm this action. In error I did not reply to your text within your timeline. This number is now suspended. I need to cor...
I purchased a USA add on for my plan, but went to the US a couple of times in the last weeks and could not get the add on to work at all… can I have a refund as I could not activate it?
I am on the older $18 a month plan I get 250 at 3G 100 minutes of outgoing calls unlimited incoming calls and texts. If I switch to the new $18 plan what will I give up in the way of the rewards that I'm already getting on the older $18 plan?
I have an account I have had for a while but can’t access my email to get into said account. I’m not sure what I should do I want to get back into autopay because top ups are a lot of work and I can’t access my account information.
Hello, I am looking to obtain my January and February receipts from 2025. Please help!
I received a notification advising my subscription has expired on Feb. 10/26. I have attempted several times to renew it and make a payment but keep getting this message: "Your services are on hold due to the expiration of your subscription. If yo...
I go notice this morning that my Public Mobile account was suspended due to non payment. Fact is the account is up to date except and a payment should be deducted from my bank account (CIBC) either today or tomorrow. I've been trying to get help f...
I have just joined to publick mobile.I did everything according with instructions.My sim card showed as inactive. And every time when i tried to make a phone call a got a message : "Not registered on network"I dried another phone and it didn't work t...
Yesterday bought 15$ roaming . Left Nova Scotia last night. In LA can use text, but when trying to call immediately says call ended ! Any ideas why?
Hi, when I call someone my number doesn’t show up, it shows private caller. pls help thanks
I tried using both my account number and IMEI number to activate my subscription, but it still shows “Subscription Not Activated.”
I am going to Mexico for a week. Will my phone work without an add on. My last provider just charged me on return to Canada or do I need to add Mexico for a week ? I might not even use it around the pool but might need it in an emergency.
