Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9569 Views
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20288 Views
  • 180 replies
  • 24 Bravos

Resolved! Unable to receive any call and message except telus

Hi As subject said, I can’t receive any call and message except telus number. I changed to public one month ago, and signed a new account and transferred my number from virgin to public. Please help me solve this issue .Thank you

Quantou99 by Great Neighbour / Super Voisin
  • 170 Views
  • 2 replies
  • 0 Bravos

Resolved! changing plan

Do i need to change my sim card if I'm changing plan. How I can save my rewards? Im using Public Mobile service long time

no_nombre by Great Neighbour / Super Voisin
  • 248 Views
  • 6 replies
  • 0 Bravos

loyalty rewards

i have loyalty rewards on my account, if i change my plan today, will these old loyalty rewards still apply or not?

naresh2 by Great Neighbour / Super Voisin
  • 275 Views
  • 8 replies
  • 0 Bravos

Code

Been trying all day to get into my account, just says it’s sending code to my number but never get one 

George01 by Good Citizen / Bon Citoyen
  • 172 Views
  • 5 replies
  • 0 Bravos

my voice cut off to the caller

Within a minute or so the caller can not hear my voice but I can hear the caller's voice. This does not happen if I make the call. What is the problem?

Poopsie4 by Good Citizen / Bon Citoyen
  • 102 Views
  • 6 replies
  • 0 Bravos

Payment Failed

I keep getting Payment Failed - Please try again or use a different payment method.I have tried on an android phone, iphone and my laptop.  I have tried on the app.  I have cleared cache and cookies, called my bank to make sure they are not blocking ...

Marlies2018 by Great Neighbour / Super Voisin
  • 224 Views
  • 5 replies
  • 0 Bravos

Resolved! Refund

Hi,I made an account and paid for a subscription plan with an esim. But my activation was unsuccessful because my phone is incompatible with esim. I have been trying to get a refund by submitting a ticket online but it's not letting me submit a ticke...

Za4 by Great Neighbour / Super Voisin
  • 189 Views
  • 3 replies
  • 0 Bravos

Porting failure

Hello!I received the below text after trying to port from Rogers to PM. I entered my IMEI instead of old account #, which appears to have been a mistake.Could someone please provide a solution? Hey, it's Public Mobile. We're having trouble transferri...

MB12 by Great Neighbour / Super Voisin
  • 115 Views
  • 2 replies
  • 0 Bravos

Resolved! Subscription Status during Vacation

Hello, I will be on vacation starting Jan 6, 2024 until Apr 5, 2024. Currently I am subscribed to $120-90 Days 7.5GB-3G Plan (already paid till March 2024).  Is there any possibility to unsubscribe from the plan for this period and get the credit for...

anp1 by Good Citizen / Bon Citoyen
  • 218 Views
  • 6 replies
  • 0 Bravos

Resolved! which bands does public mobile support?

this question may have asked a dozen times, which bands are supported by public mobile?  i know installing an app helps to determine which bands the phone needs, but buying a phone online would also be helpful to know which bands public mobile requir...

samsam by Great Citizen / Super Citoyen
  • 245 Views
  • 4 replies
  • 0 Bravos

Number porting

I recently ported from Fido to Public mobile and received new sim card as well. But I am being charged by both networks. I want to know if my porting was completed properly. I need to find out where the problem is and find a solution for it. Accordin...

Mannyvenkat by Great Neighbour / Super Voisin
  • 204 Views
  • 6 replies
  • 0 Bravos

Resolved! 3g to 5g

I have a 3g service, but to day i see my phone shows 5g. What is that? an upgrade , an error.......?

tnh by Good Citizen / Bon Citoyen
  • 214 Views
  • 3 replies
  • 1 Bravos

Resolved! Questions without answer

I see many questions that are of my interest too, but I don't find any answer. Where are they or there are none.

tnh by Good Citizen / Bon Citoyen
  • 246 Views
  • 5 replies
  • 1 Bravos

Activation

I just purchased a mobile plan with public mobile and waiting for SIM card to be delivered. Since my current plan won't be expired until a few weeks later, I am thinking to activate my new public mobile SIM card when it is a few days to my current pl...

AlanT by Great Neighbour / Super Voisin
  • 181 Views
  • 3 replies
  • 0 Bravos

?

>

Thinker by Great Citizen / Super Citoyen
  • 406 Views
  • 5 replies
  • 2 Bravos

PUK

Hi My phone is asking for a SIM card PUK password.  How can I obtain it? 

Heyk by Great Neighbour / Super Voisin
  • 110 Views
  • 2 replies
  • 0 Bravos

$40/75gb plan

I just signed up for 50gb for $40 on Dec 5.  Now 75gb is available.   I would like to be able to take advantage of that.

Kent5 by Great Neighbour / Super Voisin
  • 372 Views
  • 15 replies
  • 1 Bravos

number port issue

I transfer my number from virgin mobile to PM. I cannot receive any calls, but I can call others.the data is working. my virgin mobile SIM card  still working right now. so I think the port my number is not successful. does anyone can fix this issue,...

tina2023 by Great Neighbour / Super Voisin
  • 138 Views
  • 2 replies
  • 0 Bravos

90-day Subscriptions

Are all monthly subscription plans available for a 90-day subscription?

odoherty by Great Neighbour / Super Voisin
  • 164 Views
  • 4 replies
  • 1 Bravos

Boxing Day Plan Change Lost?

I changed my subscription to 40gb at 5G beginning at renewal Jan 4th, 2024. It doesn't show up in my account even in incognito mode.The plan is no longer available.  Sadly i didnt take a screenshot of the confirmation page.Am I out of luck? Is there ...

Ladie1 by Good Citizen / Bon Citoyen
  • 231 Views
  • 5 replies
  • 1 Bravos

Resolved! Trouble connect to service provider while in US

I have the unlimited \\\\canada us plan with 180 GB canada us Data.service provider AT&T keeps dropping off, very frustrating, unable to connect to uber while at airport.My phone is a galaxy a54 5g 

thetis22 by Great Neighbour / Super Voisin
  • 187 Views
  • 5 replies
  • 0 Bravos

New subscribers

Hello I have been with Public Mobile for about a month and now they have a way better deal for boxing day. Does this mean I cannot get the deal ?

Shelleynleg by Good Citizen / Bon Citoyen
  • 235 Views
  • 7 replies
  • 1 Bravos

Would like to change to the $24 4GB plan

I signed up for the $34 40GB 5G plan about 1 month ago. Its way more data than i need as a senior. So now i see the $24 plan which would be best for me, but it says new customers only. I see some customers say to move over to Lucky mobile then move b...

Nailer by Great Neighbour / Super Voisin
  • 1904 Views
  • 26 replies
  • 11 Bravos
Need Help? Let's chat.