Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
wHY DID I GET THIS MESSAGE?
I am caught in a circle because I cannot receive an sms message from Public Mobile, and as such cannot validate my eversafe ID. I also cannot receive income calls from Public Mobile. I wanted to open a ticket, but to do that I have to prove identifi...
I have a $40 plan without any add ons. I don't know if I can call the US toll free numbers or just call and be charged additionally on my bill. I thought it said I could text so don't understand if I can't call. Just totally confused. I just went...
I want to port in a second phone to my current account
Right now we have an XR and an 8Plus. In the house we have 1 or 2 bars. I am seeing here that some community members are complaining about their iPhone 16 and 17 reception and blaming PM, or seeking a resolution from PM. I have been googling and find...
I cannot update my address online. It says my address is invalid. Please update it for me, as your interface doesn’t allow it. ***Message edited by CS_Agent to comply with the Community rules.
Hi I'm new to Public and I am not getting all texts, specifically from doctors and banks. They say the SMS is not receiving. What do I have to do to get this working? edited by computergeek541: changed category label as this discussion isn't related ...
When checking data usage history, I see data usage (wifi apparently) almost every night at or near 12 AM. I’m definitely sleeping and many nights my phone is off. Does anyone know why this occurs, and would it be using part of my monthly data amount....
Hi i started the process of getting service from public mobile through the app. It went until the last step but it says the esim isn't working and it tried a few times. I was using the esim from my phone. I want to restart the process but the phone...
How come I don't have 5G with my Samsung S20 Ultra?
I changed phone and got charged $5 to transfer an eSIM. However, the app says it’s free of charge for existing subscribers. How do I get reimbursed?
can't access my current account RE: Ticket ID:601760-239 Other F2013-DI want to cancel a subscription
I can’t call out to 1-800 numbers. How do I fix this . Thanks
Leaving to travel but want to keep my same number can I put on hold or pay a small fee to keep my number?
I am on the $25 plan. Witch has unlimited talk and text. I was just charged a $20. top up. Plus charged my monthly charge of $25. (Oct 13 / 2025). What is going on . I want my card to credited for the over charge or put in my account. Thank You ...
Moved to French Support
My device can t accept this mobile app.. pls help how to cancel subscription and refund my payment
Anyone know how to get help with an issue. No response for over a week from customer service.
iPhone 17 signal issues, including dropped calls and poor Wi-Fi, are being reported by some users. Have any Public Mobile users reported 4G/5G problems?Thanks!
I received a message that my account was suspended Why
The page I'm routed to states the following which are not current dates:From March 4th 10:00 PM EST (7:00 PM PST) to March 5th 9:30 AM EST (6:30 AM PST) new plan purchases, activations, and account changes will be temporarily unavailable. Come back a...
Received notification regarding usage of data at 95% but have a plan with 50 GB. I am unable to access my account to find out what is going on as it is impossible to have used up all this data.
I cant log in to my account.Got a notice that im almost out of data. Cant get anywhere trying to log in.
I bought usim for my mother.she came to canada from other country.she used it for 3month. and go back to her country with public mobile usim. I tried to log in with her number. but public doesn't recognize her number. how to cancel her number. I just...
Not sure what is my next steps
i have no idea how my data went from 1.74 gb on friday to over 6gb when i did not use my phone for any data use i have internet at home
I received this text: "Public Mobile here. You have used 95% of the data included in your service. Visit My Account at https://selfserve.publicmobile.ca for more options." My account shows way less than 1 GB of my 60 GB limit used. What is happening?
My monthly subscription includes 20GB of data. Today's the first day of a monthly cycle. I just got a text, telling me that I have used 95% of the data included in your service. I checked my account online. It says I've only used 0.1GB so far. It che...
I just upgraded my subscription from 4G to 5G network but it's still 4G network reflecting. What could be the problem?
