Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
We encountered an error processing your request.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)Regardless of how many browsers or re-logins, I cannot Continue to Activate eSIM.
getting 20 scammer calls in one day. What can be done ?
Breaking News: Bill credit redemption is now 20 points for $20 no more 15 points for $15
PM has changed the prices and selection for add-on data and LD/international minutes and roaming options for both 15 and 30 day period.The domestic data pricing is definitely an improvement (albeit still 30 days). However, I was wondering why US l...
I was just wondering if you can add a family member to your account
HelloI am auto charged monthly and was charged today for oct 15-Nov 14. My plan is unlimited Canada wide talk. Why did I receive a text today Oct 15/25 stating that i have 10 minutes left in my plan? Thank you
Hello,I subscribed to Public Mobile with a new Physical SIM card.Its been more than an hour and my SIM is still not activated.How long does it usually take to activate the SIM card after purchasing a package?Thanks
Hi,I'm still awaiting confirmation that my Winback Promo has been applied to my account or not, current billing seems like it has not.
Hey all,I've had this phone for over a year now. Since July 2025, I have not been able to place a call. I always get the message "this plan is out of minutes". I auto-pay my bill via CC every month. My phone has been inoperable for 4 months - but the...
My credit card was compromised and cancelled so my payment could not be processed. I have tried updating with two other cards and it keeps saying 'invalid payment'. Have also tried updating my address and it says 'invalid address'. So right now I hav...
How do I change my cc for payment
Hello,I work in sales from home and therefore make a lot of calls daily. One of my clients recently told me that my number is coming up as possible spam/scam. I dont spam anyone and I only make calls to people that have given their consent to be call...
I currently have a Bell account with internet, email account and one cell number. I want to port that cell number to Public mobile. Will I be able to keep my Bell internet and Bell email account?Thank you for your help.
I need to know how I can get a refund due to not receiving my sim card. It's been weeks.
No mobile network available..I restarted the phone toggled through airplane mode..took out the sim card reset the sim tool kit reset the network setting put the sim card back in still not working.. went to two repair shops for both to tell me there i...
How can I get 2024 payment history?
I didn't realize I needed a new voucher for my plan so I went to the 711 down the road but their machine declined twice. Not my payment but the system declined it. Is this a one off or am I going to have this issue at London drugs or Walmart too?
It won’t process my payment I have checked my banking and everything is fine on that end, it has processed my payments before for 7 months and now it won’t, when it went to process the payments at the start of the month when it renews but there were ...
How can I change from an eSIM to a SIM card with our current subscriptions
Hi, I received a text from Public Mobile stating that I have used 95% of my data, but when I checked my usage I am nowhere near.Anyone experienced something like this? Thanks!
I want to transfer my Koodo prepaid number to public- please help
Hi. I have two accounts with two emails. I got text on one phone about upgrading my plan to a better one for a low price. How do I go about getting that same plan on my other account too?
I received a message saying I have used 95% of my data. I do not know why as my usage have not changed from previous months. Can you please let me know why I am getting this text? I am also receiving very low (2 bars) signal all the time. Has ther...
How can I change my email
Why can’t I ever chat with an agent? My support help always just says oops this service is not available no matter what time of day I try. I subscribed to public mobile a few weeks ago and wanted to subscribe my husbands phone as well but it said the...
Have tried many places and can't buy a payment voucher?
Last month I received a message saying I'd exceeded my data usage so I upgraded my plan to 3gb, I've just received another text message saying I've exceeded the 3gb and on checking my usage I see large data usage being recorded around midnight on man...
I have a phone that stopped accessing the system. I have a SIM card swap fraud. The problem is I can't fix it. Public Mobile has no human techs - only a very poor AI. I can not contact anyone to fix the problem. Every time I press a button to submit ...
Both my husband and I received the following from 611: “Public Mobile here. You have used 95% of the data included in your service. Visit My Account at https://selfserve.publicmobile.ca for more options.” It was sent just after midnight, I don’t thi...
