Community

WE NEED APPLE WATCH SIMS!!!...... please

Please... 

Transfert phone number to rogers

Transfert of my phone number still pendant.  How can I cancel the request or get the transfert done.  I already ans were YES to transfert request but nothing happening for half day now 

Renewal

I would like to renew my subscription using a different Credit Card Number.  I am having problems with updatingthe Credit Card Number on my file.  Please send me a step by step instructions on how to replace the Credit CardInformation.  Thank you...

I can't add data to my subscription, the site shows an internal server error

I'm trying to look at add-ons for data, and the site shows an internal system error on my laptop browser and keeps spinning on the mobile app.Mac Laptop - Chrome BrowserIphone 12 Pro max - updated app"Internal Server Error. Sorry, there was an error ...

payment

The page continually loads for last 18 min , refreshed page..NOTHING   I'm trying to make a payment

Add-On, Phone compatibility issue

I read here in the community that phone compatibility maybe an issue for inability to use  US Add On Data.My phone is Samsung Galaxy S24.I hope there is no issue with compatibility for the Data service, Right?

I purchased add on for both US talk/ text and data. The talk text worked but No data. I need assista

I purchased add ons for bot; US talk/ text and data. The talk text is working but No data. I need assistance on how to use (switch on)my data. 

number transfer not working - never received SMS - number transfered was incorrect

new customer - want to keep my number from Rogers - supposed to get an SMS to start the process.  it has been a couple of days.  When I call my wife, the number for me that shows on her phone is one digit off from my original phone number.  Public Mo...

Forgot using promo code when purchasing new card

Hi, I forgot using my promo code when purchasing new card for my husband.  Would you please help?Thank you 

[URGENT] Lost eSIM, can’t login to account to get new eSIM due to 2 factor

Hello I lost my eSIM because phone was broken. I can’t login to my public mobile account because it needs 2 factor. I can’t access my Gmail because it needs my phone number 2 factor. how can I recovery my eSIM?

Trying to get a refund

I’m trying to get a refund because a double payment came out on my monthly update

account no

i need my account no to port no 

Account

Can you provide me with my account number 

Payment

Why under my payment history does it show two $35.00 payments from today?

Why am I not activated?

Error applying promo code

Hi,I'm a new subscriber to pubic mobile. I am seeing a promo on the app "10gb free data" using the promo code "PMDATA10". When I try to apply the promo code, I get the error "Unable to add promo code".Can you please help? Regards,Anuj

Sim card not working and lost access to my email address

My phone got hacked a couple of days ago and it caused my simcard to stop working. I forgot my public mobile password and i can't access my email or phone number to verify my accoun. how can I get a new Sim card with my old number? 

My account looks empty

Hi.  when I login to my account it looks like I don't have any subscriptions but I actually do

1-800 or 1-888 calls not possible

I am not able to make 1-800 or 1-888 calls with Public which I find to be irresponsible on the part of Public Mobile. It's dangerous that a customer cannot make these types of calls especially when all critical services only leverage  1-800 or 1-888 ...

Service not active outside wifi

The last week or so we have zero service outside wifi. We have data. And bars. But no service. 

Receive text message outside Canada

Hi, I'm currently outside the country, can I receive the text message from Canada if I'm in China?

Cellular Data is not working

Hi,For the past couple of weeks, my cellular data has not been working when I am outside, even though I have used very little data.Could you please look into this?  

Subscription renewal

A tad frustrated here … my subscription had run out on May 30.  To renew it, I logged in, checked and confirmed the visa number, and pressed pay now, and after several, several attempts in doing this, each and every time the message is ‘cannot proces...

My bank card was used to sign up for service without my authorization

My bank card was used to sign up for service without my authorization. The phone number linked to that account is xxx xxx xxxx. Please cancel the fraudulent charges. I have already reported it to my bank as well..

Reward points?

Can I give my points to another member?

Number not assigned

When users try to call my number, they hear a message saying “the number is not assigned” but after 2 or 3 times get through to me”.

Stolen phone

Hello, my phone was stolen recently and i am trying to get a new esim on a new phone. Unfortunately, i can’t connect to my account as it sends a verification code to said stolen phone. Is there any way to connect to my account? 

Activation issue

My service is not activating, I was charged and profile looks fine but it’s not activating. When I select public network from cellular data no network bar showing up and after few seconds it says activation failed