Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am supposed to receive a temporary pin for my voice mail but it does not appears in by messages
How do I remove a credit card as a registered payment method?My kid keeps going over on data and my card is being automatically charged. I tried unsubscribing to the service, but my card keeps getting billed regardless every time the kid goes over on...
Hello,I recently switching phones and when I try to access my voicemail, it says the number is not set. Checked a few threads and looks like I need to get in touch with @CS_AgentHoping someone can help.Thanks!Kevin
I get numerous I going and outgoing calls on my usage page from xxxxxxxxxxxx. I do not know this number and have never actually been connected to it
Hello,I was wondering if the S24 is VoLTE enabled by Public. If so, does the VoLTE list in the article ever get updated? https://publicmobile.ca/en/on/get-help/articles/volteSeems the highest Samsung is the S23.Thanks!
Hello, I just switched from Virgin mobile to Public mobile. I have been able to use data and send calls, but I am not receiving calls or messages, nor can i send messages. Please help.
When I login its leading me to the activation page to choose a new number
Why did you cut my services off after I paid 15 dollars for a week of usa roaming
Hi,Does anyone know how do I credit my bill with $15? I used to be able to do it from the rewards page but cant seem to access it anymore. I can only see US roaming under add-ons. Thanks
Hi there , I promoted a friend today, why is it not showing?Janelle
I signed up with the referral code and upon signing an up when it switched me to the app to transfer my number it disregarded my referral code and never gave you the discount and I'm wondering why this is and how I can get my discount applied to my m...
I am using eSIM. It is working fine.But suddenly at around 3pm EST, it becomes SOS only.I didn't do anything to change the setting so I am not sure what the problem is.I tried to do all the tricks including restarting my iphone, resetting APN, turnin...
Is fossibot android phone compitable
I'm currently abroad and I want to buy a phone here that only supports eSIM. In Canada, I've been using a physical SIM card from your company since 2019, and I don't want to change my phone number. Is it possible to transfer my phone number to the eS...
Tonight, I attempted to switch over to Public Movile from my current provider. I downloaded the Public a mobile App, entered my credit card information, my credit card was charged and now it is saying my Samsung s22 ultra is not eSIM compatible. I wa...
Hello All,So while trying to sign up I've got the "Subscription not Activated" error and it said to contact support. I sent a message to CS and through the chat they were apologetic but ultimately said they can do nothing except offer to get me a phy...
Hi , i recently purchased a new phone today and have a public mobile plan with a eSIM active. How do i put my eSIM on my new phone from my old one? Switching from iPhone to samsung.
Hi, please help to connect a regular sim and activate the service. I payed for the service and bought an 2-sim (for 0) and then it turned out that e-sim is not compatible with my phone, so I bought a regular sim but it does not have an option how to ...
Just wondering what is the point of the points if none of the rewards benefit us? We don't use all the data in our plan now and already have long distance 路
Please help!-I cannot link my Community and EverSafe accounts. When I log into EverSafe, the only option is for me to sign up for a new PM subscription, but I'm already a client. If I enter my SIM card number as instructed, it says it's invalid. Ther...
I've submitted multiple tickets and nobody gets back to me. This customer service is terrible when their is an emergency. I signed up for 50GB of CAN/USA Data which was the offer that was available last week and when I cancelled all our contracts (5 ...
Upgraded to 5G on 4G Nokia 2.1 July 2024. Still can't send pictures since February 2024. Last picture sent I photographed infrastructure in Yaletown, Vancouver. Included apartment building exterior. Did I invade someone's privacy by photographing ext...
I don’t know whats wrong with my phone. This morning it said no service but now it says public mobile. The phone says calling a long time and then says unable to connect. I got through to my mom and phone hung up in 1 min. What’s wrong? I did try res...
I have the $35 Can/Us talk and text plan that tells me I have used all of my US minutes when I try to call Puerto Rico when I have not used any US minutes. My account is paid up to date. My grand daughter also has the same problem. We both purchased ...
Hi There, my new sim is not activated, and I don't have my old sim, so I can't get a verification code on my phone to log in. What are my options?
Hi there, I see that my bill has increased in last two months but the usuage is same. I would like to know the reason for that.Thank you,
Hi, I have been having trouble login in. I have been locked out. How long do I have to wait and can't I just connect this an agent to update my payment?
I think my service has been suspended Help
I was intending to become a subscriber to Public. My device does not support eSIM. I ordered a Physical SIM card directly from Public Mobiles website.I placed my order on July 21st. I was hoping the SIM would arrive in time to take advantage of the l...
I bought USA add on - didnt work - I was charged numerous times by Tmoble. I am trying to submit a ticket to get customer support. In order to do that I seem to need to know when I started plan many years ago. I have been trying for over an hour n...
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