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Resolved! i can not receive or make calls

I keep getting a recording saying I do not have an active plan on my account??? we have been using this phone number for over 12 months. please can someone help me, i can not receive or make or recieve calls

NDLodge1 by Great Neighbour / Super Voisin
  • 146 Views
  • 9 replies
  • 0 Bravos

Resolved! Refund

I have ordered SIM card online. My card is charged but I got an email that the payment was not processed. Please advise on this issue.

paulgatkek by Great Neighbour / Super Voisin
  • 139 Views
  • 8 replies
  • 0 Bravos

Account issue

I keep getting notifications that my account will be suspended and data seems to be getting used even though the phone was powered off most of the month. What’s going on?

deanferguson by Great Neighbour / Super Voisin
  • 133 Views
  • 5 replies
  • 0 Bravos

Resolved! New SIM card

Hi guys so I have a new phone and my old Sim card won’t work in it it was a little damaged so I’m gonna go buy one at Walmart right now what do I have to do after I buy it

Jomp by Good Citizen / Bon Citoyen
  • 218 Views
  • 19 replies
  • 0 Bravos

Resolved! Payment Suspended

Why has my account been suspended?

Jacq1 by Great Neighbour / Super Voisin
  • 77 Views
  • 3 replies
  • 0 Bravos

Area code for Ottawa?

Trying to help a friend move over from Bell. They don't care about keeping their number, which makes it a bit easier (they're on prepaid so with no porting they can let it die on Bell then activate with PM). That said, I assume there's no chance PM w...

ottawa by Model Citizen / Citoyen Modèle
  • 118 Views
  • 5 replies
  • 0 Bravos

Changed plan

Hello, i changed my plan before the renewal date. Thr payment was deducted according to new plan, but it is not updated on my account. The account shows the old plan and usage.can anyone please guide me about this..?thank you

SG12 by Good Citizen / Bon Citoyen
  • 106 Views
  • 4 replies
  • 0 Bravos

Payment problem

Hi I make my bill from my bank account bank of montreal but it not active

MAnpreet_8 by Great Neighbour / Super Voisin
  • 120 Views
  • 7 replies
  • 0 Bravos

Resolved! Streaming discovery plus and Netflix

Hi I have an 4G Plan I noticed a lot of buffering I used to be on a 3G plan years ago with no buffering. I’m not sure what’s going on this happened on discovery plus and Netflix yesterday on my Apple Music and everything else loads very fast. I need ...

pizzer83 by Good Citizen / Bon Citoyen
  • 120 Views
  • 5 replies
  • 1 Bravos

Resolved! How to use the $10 RAF credit with autopay

So I just joined PM and received the $10 RAF credit in my account recently. I wonder for my next payment, how will the $10 credit be used? I'm on a $25/month plan. Do I need to click the "add fund to my account" button to pay for an additional $15 cr...

SallyHao by Good Citizen / Bon Citoyen
  • 248 Views
  • 21 replies
  • 1 Bravos

AutoPay with Costco CIBC MasterCard

Why is my autopay with my Costco CIBC MasterCard not working? The card itself works but my autopay is denying it. I switched to a different MasterCard. My can’t I use my CIBC one and why wasn’t I notified before, if you aren’t allowing Mastercards wi...

Nicole2913 by Great Neighbour / Super Voisin
  • 206 Views
  • 8 replies
  • 0 Bravos

Issue accessing account: Verification code sent 3 times not working

I sign in with the right username and password. The website ask me to send verification code on my email. I received it and entered the code on the website. But after that, it still asks me that I am being sent a verification code again. I did that 3...

rtahina by Good Citizen / Bon Citoyen
  • 69 Views
  • 4 replies
  • 0 Bravos

Resolved! Canceling Plan

I have a new phone provider. I want to login to cancel auto-pay, but it says my account /page has expired.A payment came out after we put the new Sim card in.I do not want to continue tp pay for a service I am not using

AuroraMoore by Great Neighbour / Super Voisin
  • 94 Views
  • 3 replies
  • 0 Bravos

Plan change

I have requested to change to $55 20G plan after this billing cycle, but you guys cancel that plan. Can. I still get it? Since I made a request before you guys cancel it.

Benjanatoe by Great Neighbour / Super Voisin
  • 150 Views
  • 8 replies
  • 0 Bravos

Resolved! Account number

I am looking for my account number but I can't find it!It is not in the top right corner!

singoorieleah by Great Neighbour / Super Voisin
  • 107 Views
  • 4 replies
  • 0 Bravos

Resolved! problem with service

I did a provider change about 2 weeks ago and transferred my phone number however,, I cann call out but I can not receive calls...please help. Thank you

DianeL1950 by Great Neighbour / Super Voisin
  • 64 Views
  • 3 replies
  • 0 Bravos

Resolved! U.s. roaming

U s. Roaming. I bought $15 add on yesterday today shows only 1 day remaining so I bought another 10 day add on for U.S. roaming. Now my account shows 2 instances of 1 day left of u.s. roaming. Can you straighten this out since I now paid $30

weinj1 by Great Neighbour / Super Voisin
  • 96 Views
  • 4 replies
  • 0 Bravos

Activating Sim Card

Tried activing Sim Card but error 821 came up. Accidently closed tab and tried re-activitng but now saying phone for transfer does not exist in Canada. Please help.

brad8 by Great Neighbour / Super Voisin
  • 97 Views
  • 5 replies
  • 0 Bravos

Activation Incomplete

Every time I turn on my phone the following pops up: "Registering the device with the network". After a minute or so I get "Activation incomplete. Internal error (407)." The phone works fine around Toronto, but I have been out of town and it doesn't ...

Rusty3 by Great Neighbour / Super Voisin
  • 80 Views
  • 2 replies
  • 0 Bravos

Page expired

I am unable to login to my account. Once I choose my account page I get that page expired

rawass31 by Great Neighbour / Super Voisin
  • 118 Views
  • 1 replies
  • 0 Bravos

Resolved! Change email

Hello, Can someone help me change the email address associated with my account?Thanks.

kCarter06 by Great Neighbour / Super Voisin
  • 84 Views
  • 2 replies
  • 0 Bravos