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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

SIM transfer

I recently got a new phone. iPhone 13 Pro Max. I took out my physical sim from my 12 pro max and it’s not working in my new phone. No calls no data. But, even tho the sim is out of my old phone, it still works to call people? How do I transfer my pho...

Re: Since signing up with Public mobile and porting my phone number I have not been able to recieve.

Piggy-backing on this thread for a similar problem. Hope that's ok.@Ackidd would you also be able to share this phone number with me? My father is moving from Fido to PM. I helped set up his PM account and answered "Yes" when getting the text about p...

My Account is on Hold

HI I have been travelling and hence did not active my Public mobile subscription. I have 2 days lefts and i am trying to active my account but looks like my account has been deactivated already.. Can you please help reactive it. I was planning to pay...

Resend SIM card

I misplaced the SIM card PM sent me before I could activate my account. Can PM send me a new one? I've tried to request this online, but cannot submit a ticket to request a new SIM card.

Re: VoLTE - Phone Compatibility (Community members test results)

Moto G Power 2020 owner/user here. Model number (SKU) XT2041-4, bought at Costco Canada but the same model was being sold by PM, if I recall correctly. Phone specs lists it as LTE capable, actually LTE+. Data has always worked fine on LTE or LTE+. Ru...

Didn’t receive text new plan offer

Hi, on April 14, I received a text offer for a 4G 3GB plan for $19/ month. My new monthly cycle started May 12, and I did not receive the plan? Any help appreciated, thank you!

I keep being told I have a 3G phone

Is the LG velvet phone a 4G phone? Why do I keep getting texts from public telling me to get rid of my 3G phone?

Activation old account

Hi, I want to reactivate my old account but it tell me esim not installed and i can't do anything.

Data

Why can I not send video in a text message

Resolved! QIN F25

Will a Qin F25 work on Public? Thanks in advance!

Port out

Yah it's been great for me too. The only con I am seeing now is there is no customer support. I'm needing to transfer my phone number to Freedom mobile as I got a new phone that came with plan. And Public mobile has not replied to my messages for 3 d...

Resolved! OTP going to wrong number

I transferred my number to public mobile months ago and everything seems to be working fine till recently when I noticed I had no data each time I left the house. I am still able to make and receive calls. I Tried to log into the mobile app when I go...

3g price increase

I just got a text that I'm getting a price increase because of my device being 3g. It is samsung galaxy a56 ..clearly a 5g cell. What gives?

Resolved! $5 increase in phone bill if phone incompatible 4gLTE in Ontario

Good morning, Got 3 text messages implying that this would happen, there are 3 different PM phone accounts. I checked them and they all have the bands 4gLTE bands 700/1700/2100. Will this be a problem for me when the switch occurs? Thanks for your ...

Not accepting Sim Card number

I lost my phone, activated a new sim card. Then found the phone, tried to activate the previous sim card. Entered many times, cleared browsing history, tried different browser, but keep getting the message: Sorry, the SIM you entered is not valid.

How do I get a refund

I bought a sim card yesterday and tried to activate it on an iphone 8. It didn’t work I tried everything even a koodo sim. the thing is, they still charged me the 30$ plan (tax included). how do I get the refund for that charge? do I have to chatgeba...

Unable to transfer number from Freedom to Public mobile, texts not working

Hello,I want to transfer my number from Freedom to Public mobile. However, something went wrong in the process (Public mobile filled out the request incorrectly and Freedom denied it) so it wasn't successful. However, now my texts don't work so I am ...

Resolved! Doesn't find the network

Hello, I had a bell SIM card, then I switched to public mobile and left the old SIM card with the number. I have an iPhone, but when I insert my SIM card into Android xiaomi, it doesn't find the network! Automatically chooses bell! If I try to change...

Registering SIM

I initially tried setting up my son's phone with a ESIM from my phone and all his info ported onto my phone. I've now bought him a SIM card and am trying to register him but it is not connecting to a network... Not sure how to resolve this.

Photos/videos in WeChat do not load while using mobile data (they work fine on Wi-Fi)

I'm running into the same issue as following.Can't see the pics or videos of some wechat moment... - CommunityPlease see ticket #000000012171053 and update my account to use IPv4 instead of IPv6.Thank you,

Resolved! OnePlus phone

I was planning to buy One Plus phone with 5G connectivity and both the IMEI number shows not compatible. Not sure why even new devices with 5g are blacklisted by carriers.IMEI not compatible meaning $5 is charged monthly even for devices with 5G?

Increase

will be getting a new cellphone it's on Thursday May 21 it's on back order My plan it due May 26 so as your email says l should still pay $25.00 a month Thank You

Call Logs Downloading Not Responding

I’m trying to download the call logs for 03/29/2026–04/29/2026, but the system is not allowing me to download them. When I click the download button, nothing happens and the pop-up does not appear.

Blacklisted volte compatible phones (Xiaomi, Redmi, Poco) being charged 3G legacy fee

I have had ongoing correspondence with public mobile service agents over the last 2 days regarding the $5 legacy fee for using 3g. I have demonstrated (with screenshots) that my phone (Redmi Note 11) is actively registering and displaying a live Vo...

3G charge

I received a text say that due to #G usage I was getting a fee increase. Using your tool I checked my IME and the results said that my phone is VoLTE compatible and has 5G speed.So why the increase?

Resolved! I cannot make phone calls to phones using East Link as their carrier.

I cannot make phone calls to phones using East Link as their carrier. I also cannot receive phone calls from a phone using East Link as their carrier. However I can text. Please help

Resolved! PLANS

Is the Can/US/Mex plan in effect at this time?

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