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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data

My data is being used somehow after midnight several times a week even though my wifi is on and I’m not using my phone. How is this happening and all of my data has been used already.

My account error

I signed up for the promotion yesterday and need to verify my phone number, but I'm not receiving the verification code. What should I do?

Cancel subscription

How do I cancel my subscription?

Resolved! My Account

Hello,I am trying to log into my account which I created yesterday. I had a package in my cart but it expired last night. I went to log in today and it said Resume Activation. I clicked on that but then got an XXX error code. Can you help me with th...

Double charged on my visa

I have been double charged $16.95 on my visa on Feb 26/2024. Please refund the extra charge!

Resolved! Activation help

Hello, I recieved my sim today and tried to go through setup in the app. Once I input all the info it told me they were unable to complete the setup and I needed to contact support. Now I am unable to log back into my account both in app and browser....

Entered wrong phone number

I accidentally entered the wrong phone number upon activation and want to change it to the correct one.

Can't log in

My phone plan is about to expire in a week and I cannot log into my account due to it saying wrong username or password when I have not changed anything. I just need help logging into my account to approve my payment as my last credit card expired. I...

dropped calls

Is anyone having frequent dropped calls in Thunder Bay ON? I only have 1-2 bars of cell service at home. Calls are dropping more often than not.

New Activations Only Promotion Plans

I'm looking to transfer from Freedom to Public Mobile. Am I considered a new activation if I bring my own phone and sim? Thanks.

Unable to connect in the US

Switched to the US-CAN plan and am currently in Florida and have no service... Followed all directions given by support but still can't register on a network. Using a Samsung Galaxy A04... Tech support has escalated but they say it will take up to 3...

Authentication Activation

Posting for a friend:I recently assisted my friend in signing up for a subscription service. Her account is active and can send and receive messages. However, when she opens the app, it asks her to authenticate her account by sending her a code by te...

cannot log in to account

everytime i log in itsays forbidden A1 i tried reloading clearingcache etc still no luckthere is no customer service atall

Resolved! Bad voice quality using eSIM → would switching to a physical SIM help?

I find the voice quality for phone calls on Public Mobile is noticeably WORSE than it was on Rogers. I have a Google Pixel 7 Pro. I was using a physical SIM with Rogers but changed to an eSIM for Public Mobile. Would switching to a physical SIM for ...

Resolved! How long do the promotion rates last?

What does the $40 plan revert to after the end of the promotion period? Also, is this a GSM service provider?

Port out

Please help me port out from PM. Whenever I get some issues, it's hard to fix it with you. That's why I am going to leave for another provider. However, I didn't get any help from you. Please let me know how to do.I asked the same question yesterday ...

Sim card never recieved

Hello,I am still waiting on the sim card that was supposed to come by mail on february 24

Transfering number to PM - New User

Hi,New user here.I responded yes to the text from my previous provider to transfer the number. And they approved the transfer. However the number still hasn't been transfered over to Public Mobile. As a result I'm having access to data but can't make...

Resolved! Canada-US Promotion.

Hi there, I currently have Canada 60 GB at 5G with unlimited calling. Looking at the promotion for the US that seems too good to be true. Same money at 60 GB.Questions:This allows unlimited calling in the US as well as US to Canada?I have an old ipho...

Cancel service

Please cancel my service with public mobile. Thank you****###-###-###

Phone not working for calls in or out

New activation, transported my number but cannot receive incoming or make outgoing calls. Text and data working Help?

Entered an incorrect ESN/MEID number

How do I correct the ESN/MEID number ?

Resolved! Forbidden A1

Hi cannot log in it shows forbidden A1

Email

I forgot my email associated with my number

Activation isn't working

Went through every step. Already paid, payment went through, but got the message " Something didn't go right while activating your subscription. Click below to contact a customer support agent. " I did that, but got no where with it. I need help to a...

Resolved! Calling out

I can text and receive calls from friends but I can not call out from my phone. Please help fixing it. Thanks.

cannot log in to account

cannot log in to my account itshows forbidden A1

FB and IG not working after Telus port over

Hi all,For some reason after a new activation and number port from TELUS, my FB and IG does not work while on data.Everything else works on data and I’m not sure why that is happening. any help would be much appreciated, thanks!

Update credit card

I don’t remember my account and I need to update my credit card.

Unlimited US & Canada Minutes not working

Hello, I have unlimited US & Canada long distance minutes and I am getting a notification that my minutes are gone. I had an old add on of 1000 minutes that was used ages ago that shouldn't have any connect to my unlimited plan now. I need to use my...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Data

My account error

Cancel subscription

Resolved! My Account

Double charged on my visa

Resolved! Activation help

Entered wrong phone number

Can't log in

dropped calls

New Activations Only Promotion Plans

Unable to connect in the US

Authentication Activation

cannot log in to account

Resolved! Bad voice quality using eSIM → would switching to a physical SIM help?

Resolved! How long do the promotion rates last?

Port out

Sim card never recieved

Transfering number to PM - New User

Resolved! Canada-US Promotion.

Cancel service

Phone not working for calls in or out

Entered an incorrect ESN/MEID number

Resolved! Forbidden A1

Email

Activation isn't working

Resolved! Calling out

cannot log in to account

FB and IG not working after Telus port over

Update credit card

Unlimited US & Canada Minutes not working

I purchased a new phone and am unsure about settin...

New Rewards?

Can make and receive calls after porting number bu...

traveling to the USA - have 50gb plan

Can't update the credit card information