Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
hi all eSim acitvation failed though iphone is compatible - need to order a new one/QR code - submitted an agent request 2 hours ago no reply
I login to app or website for the first time in at least a couple of months. it's asking me to pick a new plan. None of my info is there. I had years worth of credits, that all seems to be gone? Or at least I can't look at it anymore. I was on a...
Why is my usage data not up to date in the app?
I just set up an account. Got message “you have set up a PIN number” . The only problem is I never set one up. Now what
I had ordered a SIM card on the 10th of August, now 4th of September and I have heard nothing about delivery. Tried finding a a help page for this to get it re delivered, but nothing. Is there anything to fix this?
How do you stop your number from being ported to a different carrier?
My subscription has ended and I do not have any outstanding payments with PM. I am unable to get my phone number released from PM for port through my account.
I created new account today, applied new SIM, selected plan and made payment from my card. It showed message payment was processed but account configuration error occured. Error code M 8703. I checked my card its debited from my card. When i login to...
hi can I trasnfer to another carrier before the monthly term end? will PM refund whatever days I didn't use? Thanks
The name that come up when I call someone isn’t my name and I want to get it changed to my name asap.how can I do that?
I just switched onto new Samsung S24 phone and new public mobile 4G plan for Canada and US. VOLTE not enabled. How do I get it set up?
changed my plan to Public Mobile yesterday from Fido. I am not able to sign in to my account. I could last night.
The system suspended my service due to non-payment on September 3rd but the payment was supposed to come out to the 4th of September. Do to u forseen circumstances I had no choice but to create a new account with a new number. How do I cancel the ne...
Hi.Hope you are well.I tried to help my partner to get roaming (calls/texts) set up after she was in the US and it seems she was charged 17.25$ on her credit card as she had tried to add it and I was charged 17.25$ on my credit card as I tried to hel...
I've been waiting since Aug 17 for a SIM. How can I get it ASAP or get a refund on my purchase?
My phone does not display my number correctly
Why can’t receive my SIM card I bought a SIM card 5days ago but not received it
Is Trinidad & Tobago included in the International Long Distance purchase?
Can I setup call forwarding from the PM website or App. I don't have access to my phone for few hours.
No longer goes straight to VM when phone is off or not reachable. It goes to VM after completing the ringing cycle. Same thing happens on my wife phone. I spoke with PM tech team. They issue the ticket and said this is new thing on 5 g network ( that...
Dear Sirs,Could you please help me to get my phone usage history from June 3, 2024 to June 4, 2024 including. Thank you very much for your help.Yury
How we download bill on app? plz nieed a help
How do I disable voicemail? After 3 rings my calls go to voicemail, that's way too fast. I prefer my phone to continuously ring. I don't want voicemail anymore, but I can't find a way to disable it.
My new billing cycle on PM starts Sept 6. I am moving to another mobile provider. A couple of questions:1. How long does the process take? I want to make sure I am moved before PM bills me for the next month.2. Does my new provider take care of eve...
I cannot activate the esim. There is now no sim what so ever on my iPhone 13. The QR code just gives an error "Unable to active esim You can try again, or contact your carrier for assistance". Seems this carrier is not answering though. Can I jus...
I Lost my phone while on a trip (with my SIM card in it) and can no longer retreive it. Is it possible to transfer the plan from the lost SIM into a new one?
hello, i am new to PM.Today, after installing the app, i i registered a new phone number. I can make out-going calls, and i can browse the internet. Everything seems fine, except i cannot receive any in-coming calls. When my friend calls me, the cal...
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