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"Account blocked"

Hello teamSorry but I'm really fed up. My monthly renewal is by direct credit and for at least the second month in a row, I have a message saying that the account is blocked for non-payment. This time, I got the message at 6:22 a.m. when I logged on,...

FDjossou by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! Help

I need to find out my public mobile account number but I forgot the initial email I had used. Every time I try to log in it says that I can’t. Is there a way I can find out my account number through a prompt or something

Gwen322 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! activation

My wife & I set up public mobile accounts yesterday from a joint telus account - her set up proceeded ok, however I am getting a message of "unregistered SIM" the phone is a Samsung A5

bperry50 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Lost SIM card

Hello, My aunt is also with Public Mobile and she lost her Public Mobile SIM card while travelling in Europe. What would be the process in this case? She really needs to keep the same cell phone # Thanks in advance

kaiakrol1188 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Service while in europe

I understand cellular service is not available with public mobile in Europe but can I still receive texts and emails while connected to the internet?

cmzust by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! USA roaming not working

I’ve been in the USA for 11 days. I purchased my second roaming pass to continue my service and I can’t text call or use data despite the fact that I am connected to a cellular network. Help. What has happened? Why isn’t the second pass working. It s...

Helenaj1 by Good Citizen / Bon Citoyen
  • 22 replies
  • 0 Bravos

Resolved! regarding Sim card

My sim card is not working.Its locked and require PUK code. So, from where i can get it.

Resolved! connection issue

Alright So i switched to public mobile a month ago and it seems like i was getting mixed providers. When i called today they said the transfer didn’t go through and they assigned me a new number. Now nothing works, it doesnt connect to the public mob...

alexcieslik by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Can't swap SIM card

I am swapping out a SIM card for a referral and every time I put in the SIM card number it disappears once I try to save the changes. I've tried this with 2FA enabled and with it disabled. I've cleared my browser I've tried to do it in secret/incogni...

Resolved! Sim 1 not allowed S22

I've had this phone for a month or so now and it's been fine. However just yesterday the Sim card stopped working and it said Sim 1 not allowed. I put the sim card in my friends phone and put his sim card in mine and both worked, but its just my sim ...

Dida by Great Neighbour / Super Voisin
  • 13 replies
  • 0 Bravos

Resolved! Public Mobile locked my phone “Lost/Stolen”

Hi, Im wondering if anyone knows what I can do about this:Roughly 2 months ago I decided to terminate service with Public Mobile after they were unable to resolve a technical issue. Public Mobile was kind enough to reimburse me a month of service bec...

folgerrd by Good Citizen / Bon Citoyen
  • 21 replies
  • 1 Bravos

Resolved! Number transferring to another carrier

Hi, I transferred my number to Freedom mobile in late Sept. 2022 but PM didn't do the transfer and I threw out the PM SIM. I still want to transfer my number to Freedom mobile. As I threw out the PM SIM I can't get any more text messages from PM. Ple...

Modhu by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Resolved! New plans

It appears the new plans are better then the one I currently have. 

naddude by Great Citizen / Super Citoyen
  • 16 replies
  • 0 Bravos

Resolved! Payment Problem

Hi there,I updated my credit card information, but the payment won't go through. I get an error saying "oops, something went wrong, try again later '. I thought it might have something to do with the postal code, so I tried two different ones, and it...

GeorgeBauer by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Intermittent issues sending out texts

I'm having random intermittent issues sending out texts. They won't go out, phone warns they couldn't be sent. What are the chances this is due to my phone (S10e)? Or could it be PM?

dafou555 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Resolved! email

i forgot the email address for my account

Resolved! Plan will not change

For the past couple of months I have tried to change my phone plan to one of the 4G plans. It says it is set to change on my plan date but that date passes and it doesn't change. I didn't think anything of it but I am heading to the US in a couple of...

Niveks73 by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! Why can't login My Account any more?

Tried to login My Account many time since yesterday, but always show Page Expired.Anything wrong with the server? If so, is there any other way to add data package?Thank you.

freemanca by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos


Did anymore notice that our cell phone time is about 2 minutes faster than the standard? I believe it is caused by the server. It is not a big deal. But sometimes it is not convenient. I hope PM can do a calibration.

Maggie1 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Changed plan but no internet connection on $28/month deal

Hi all,I currently changed my plan and was excited to see there was 1GB together with the plan. however everytime I wanted to use it, it seemed there was no I internet plan.Anyone knows anything about this?If there is such a plan, it should have kick...

Albi_Ca by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Retrieve old number - Lost SIM/Email Access

How do I do a SIM swap if I don\'t have access to my old My Account email address? And I can't 2 step verify with phone number because I lost that phone with SIM. Please help!Billy

mjslutpop62 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos


My account shows "Outgoing SMS" about five or six times with one minute intervals almost everyday. I have not sent or received any SMS last one week. I am not bothered by this because my plan includes unlimited text messages but just curious to know ...

Ilareema by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos