Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Warning your eSIM could not be installed. Please contact support.I swapped my number on the app and need assistance with adding the new e-sim via QR to my phone. If I need a new e-sim, no problem but please advise and send email urgently.
I paid my bill and then switched to Koodo as per the offer on my public mobile account. I spoke to someone who said to go ahead and then contact them for a refund. I am not able to I made a post the other day about this but no one has answered and ...
Previously, I was on the $19 per month plan with 1GB of data...I then upgraded my data to the current plan. I have recently retired and no longer need that much data. I would like to switch back to my previous plan...which the chatbot says is unavail...
Q: Does Public Mobile has the right to charge 3G services which I did not sign up for? You know, nowadays, I mostly use data. No regular voice anymore. Really don't mind that there is no 3G service/calling.Some more info...The following instructi...
Hi, I just activated a new PM account, downloaded an eSim but it is not registered after 12 hours. I've retried the download but it fails saying the maximum number of downloads has been exceeded. I think it needs to be reprovisioned. How do I request...
I have a Samsung Gallaxy A13 5G. I keep getting emails from Public mobile saying I will loose service in March 2027 IF I do not upgrade to 4G which I did. Then came emails saying I also have to have Volte turned on, on my phone. I have looked for v...
Public Mobile app is not working on my new phone - i keep getting an error message: App Maintenance. But I can log onto my account via Chrome or my old phone
I am NOT ABLE send to private messages gave me errors but I need to post on this.Hello Public Mobile Support,I am writing to request a refund for an incorrect charge on my account. I transferred my mobile number to another carrier on June 4, 2026. Ho...
I saw I have 500 minutes international call allowed on my subscription, but when I tried calling, it does not let me. Wo dering if there is anything I should follow to use that feature?
A month or so ago I received your message that support fo my phone would be terminated. This was due to upgrading of the network with which my phone will not not compatible I can't now find the message. WHEN does my service terminate
I had added a promo code that gave my account 10GB of additional data for 24 months. I did this last month and it showed in my account thececmxtra data even saying it was a 24 month promo. Now it is gone and only shows the data that regularly came wi...
I just made an incorrect transaction on my old account instead of a new account and need to have it cancelled or transferred to correct account. I can’t find anywhere to deal with the situation. I have removed credit card info from the old account a...
My porting process was completed a month ago, but my SMS service is completely broken. I cannot even receive system messages or verification codes. This is not a device issue. I have already followed all the standard troubleshooting steps, including ...
iPhone 5SE says "No Sim" but there is a card in the phone. I swapped out with another card and it worked. Should i buy another card or by an 'e' card? (mine sim is only three months old and has not been take in and out except for recently to "reboo...
I have eSIM came from other provider said yes to transfer , then I have nothing my primary is sos and my secondary is public mobile, which does nothing for me as I have no data , no service and no sms . I’m stuck with nobody to talk to to resolve my ...
Hi there, I bought a new phone and plan to transfer the eSIM from the old one to the new one. However, I checked my email and did not see the welcome email before. Please help if possible.Thanks,Son Phan
