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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 22728 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 34061 Views
  • 185 replies
  • 27 Bravos

Rewards

How do I redeem my points?

Tyang by Great Neighbour / Super Voisin
  • 239 Views
  • 4 replies
  • 0 Bravos

Call forwarding fails

Call forward *004* code returns an error and forwarding fails. Specifically I am trying to set the voice mail answer time to 30 secs.*#61# -> Shows all call forwarding disabled.I would like to set a voice mail answer time of 30 seconds via this comma...

Mark_Lee by Good Citizen / Bon Citoyen
  • 526 Views
  • 10 replies
  • 0 Bravos

eSIM won't activate

Hi, I recently purchased my plan but the eSIM won't activate. I even tried to remove my current physical sim card and it still did not work. I do not want to purchase a physical SIM card as I still need my old one. Any suggestions?

Th3Dragon by Great Neighbour / Super Voisin
  • 310 Views
  • 5 replies
  • 0 Bravos

Stolen

My sister's phone was stolen we are both on public mobile I'm going thro my account obviously because hers is stolen we need to shut her account ASAP 

Sadie4 by Great Neighbour / Super Voisin
  • 293 Views
  • 5 replies
  • 0 Bravos

Site down?

I can't log into my account or process any payments.

MikiesJR by Great Neighbour / Super Voisin
  • 210 Views
  • 3 replies
  • 1 Bravos

my account

HOW to transfer phone number from eastlink to public mobile

garyrose by Great Neighbour / Super Voisin
  • 163 Views
  • 2 replies
  • 0 Bravos

Resolved! Multi charged for monthly payments

Hi all, I have 2 extra charge on my bank statement for my  monthly payment, does anyone know who should I contact regarding this issue?  Thanks!

Minnie05 by Great Neighbour / Super Voisin
  • 154 Views
  • 1 replies
  • 0 Bravos

Resolved! Length of agreement or term

Hello, I recently signed up for the 50 gb Can/US plan.  I’m waiting for the physical SIM to arrive so haven’t activated yet.  I’m wondering how to determine  what the term length of my plan is, for example is it 30 days or 90 days.  Thanks in advance...

Oldmanishi by Great Neighbour / Super Voisin
  • 278 Views
  • 4 replies
  • 0 Bravos

New activation

Hello, I just purchased a plan, tried to activate it (eSim) with transfer number option, I entered everything at end it just says something went wrong contact support. Kindly help me, payment was successful but still activation and transfer is stuck.

Vamsikrishna by Great Neighbour / Super Voisin
  • 239 Views
  • 3 replies
  • 0 Bravos

Suspending account

Is it possible to suspend my account for a week or two? Currently my subscription renews at the beginning of a month. I have some funds as a credit in my account and also have a credit card on file.If I stop my subscription so it doesn't renew the st...

notchman1 by Good Citizen / Bon Citoyen
  • 354 Views
  • 7 replies
  • 0 Bravos

Need a number transfer request

Hi, I recently switched over from rogers and made an attempt to keep my phone number but didn't accept the request from rogers when prompted. Now my new plan with public doesn't work properly and I've had to resort to using my rogers sim again while ...

Stout173 by Great Neighbour / Super Voisin
  • 136 Views
  • 1 replies
  • 0 Bravos

Porting number to Public Mobile

I am trying to complete porting of  my husband’s new cell phone service with you. My husband’s name is Richard Walker, cell # ###-###-#### . Can you please tell me what to do to get this completed? i don’t know what to do. My husband is not able to r...

Dick1955 by Great Neighbour / Super Voisin
  • 249 Views
  • 2 replies
  • 0 Bravos

PM app

Does anyone find the PM app takes forever to download your account in the last week or so?

BKNS27 by Mayor / Maire
  • 227 Views
  • 2 replies
  • 0 Bravos

Data and monthly payment

My monthly payment used to be $26, but it increased to $28 since April 2024. I would like to know the reason for this change. Furthermore, I am unsure about the amount of data I have, as I am unable to use it when I am outside. As a senior who is not...

Susan12345 by Great Neighbour / Super Voisin
  • 378 Views
  • 4 replies
  • 2 Bravos

Resolved! roaming packages

Hi. I only see US roaming packages. I need one to cover Europe. I remember purchasing these in the past . 

gtataranu by Great Neighbour / Super Voisin
  • 324 Views
  • 5 replies
  • 0 Bravos

Recharge my card

I had my payment method set to the wrong card so it couldn’t take the payment. I changed my card info and it still won’t take the payment. On my app there is no option to add funds with credit card so i don’t know how to pay it. I’m stuck with no cal...

Aria-r by Great Neighbour / Super Voisin
  • 296 Views
  • 6 replies
  • 0 Bravos

Porting from Shaw landline

Porting from Shaw landline but cannot complete because I cannot receive text messages on the landline. How do I complete the transfer?

Wazz by Great Neighbour / Super Voisin
  • 215 Views
  • 2 replies
  • 0 Bravos

Resolved! From SIM to other phone eSIM does not work

Hi, How can I port my subscription with same phone number to a new IPhone (14 from US, no SIM available)? I purchased and downloaded a PM eSIM on the new phone, but it is still impossible to port on my own. Thanks!

Pucette by Great Neighbour / Super Voisin
  • 238 Views
  • 3 replies
  • 0 Bravos

E sim issues

My e sim cannot be activated someone help me pls

Azat by Great Neighbour / Super Voisin
  • 234 Views
  • 3 replies
  • 0 Bravos

Trouble porting out a number

Hello, Public Mobile initially didn't set up my number correctly on their end. I use my original number with no trouble. BUT, whenever I login to public mobile account, they sent confirmation to the wrong, temporary number they originally gave me. I ...

AlexanderZh by Great Neighbour / Super Voisin
  • 328 Views
  • 6 replies
  • 0 Bravos

Activation

It allows me to buy a subscription and at the end telling me that Esim is not compatible for my Motorola stylus 5 G, bought a public mobile sim card but still telling me esim not compatible. 

Madmax1 by Great Neighbour / Super Voisin
  • 198 Views
  • 2 replies
  • 0 Bravos

Activation error

Trying to open new account for a new number because I locked out of my recovery email and number because someone stole my phone.It accepted my money but says activation error.I submitted a ticket but what the heck  is going on 

Rg71 by Great Neighbour / Super Voisin
  • 170 Views
  • 2 replies
  • 0 Bravos

New subscription troubles

Trying to open account for my wife. I completed payment set up and created her account. Next, it said to download PM app so the number could be transferred and eSIM downloaded. All I’m getting since I downloaded the app is ‘subscription not activated...

smittie by Great Neighbour / Super Voisin
  • 156 Views
  • 1 replies
  • 0 Bravos

Resolved! Transportation miss

I’ve been trying to port my husband phone number from Bell prepaid to PM. I got contact number from this forum(Thank you). So I called today all day.but now my phone number is his old number(Bell) and my original number is gone. I talked at 10 agents...

my number is switched to another number without my permission

so Friday night I lose my phone service completely until Monday ,my service came back with totally different number and my account is lost ,,I am trying to contact anyone from public mobile with no luck anything you want to do the first thing they as...

dubush by Great Neighbour / Super Voisin
  • 279 Views
  • 3 replies
  • 0 Bravos

US Roaming

hey all, we plan to go to the US for a couple of days. I wonder if this plan is good, or if I have to buy add-ons. Also, does this plan mean that I can call, text, and use the internet when I'm in the US? I have attached an image. 

MZ5_0-1722298813331.png
MZ5 by New in Town / Nouveau en Ville
  • 373 Views
  • 6 replies
  • 0 Bravos
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