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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 93 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 178 replies
  • 21 Bravos

Resolved! Account access

I can't log into my account because I don't have access to my phone any longer. I wish to cancel my number. 

Andy21 by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! Service

I have not received the SIMM card, it has been 11 days.

David_STO by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Resolved! Plan

Plan changed but changers didn't switch. Since almost 2 months.  

Leoveg by Good Citizen / Bon Citoyen
  • 11 replies
  • 1 Bravos

Phone not working good since upgrading

I upgraded to a 5g plan. I spend half my time in an area that doesn’t have 5g service for work. But when I’m away for work I am missing out on messages because my data doesn’t work. my boss thinks I’m ignoring their messages but I’m just not getting ...

LoraleeBean by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! Subscription cancellation

Hello,I cancelled my subscription, but was still charged for another cycle. Is there anything I can do?How do I cancel my plan for the future? 

CT0 by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

New plans

Just noticed a new $29 plan with 3G of data.The $34 plan is now for all,  not only new activations!

CharlieWhisky by Deputy Mayor / Adjoint au Maire
  • 9 replies
  • 2 Bravos

Phone not Allowed

I have been using my public mobile SIM card for years now. 3 months ago I got a new iPhone 14, and have had no issues. All of the sudden last night, it will not allow me to connect to the network. In my settings, it says “Physical sim. Network not av...

Emack by Good Citizen / Bon Citoyen
  • 18 replies
  • 2 Bravos

Undelivered messages to Android phone

My girlfriend has an iPhone and I have a Samsung Android phone. When she sends me a text message I receive the message but on her end it says undelivered. We have tried everything that the Apples Help community has suggested. Toggle SMS etc... Also w...

Only seeing two options for Change Subscription

Hi, I am looking at the change subscriptions options and can only select the two lowest options. This is the same when I am logged in on the mobile app. There is no option to change between 'ALL', '5G Speed','4G Speed', '3G Speed' like on the plans p...

RyanLau by Great Neighbour / Super Voisin
  • 5 replies
  • 2 Bravos

Resolved! 300 International Long Distance Minutes

I am curious about switching to public mobile. But am looking at the addon and wondering if there was an addon that included calling Switzerland. And if so is it included in this package deal? Thank-you for your Help.

Lympiridae by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Cannot unsubscribe parents accounts - travel abroad

I cannot unsubscribe my senior parents phone lines through online accounts since it sends a code to their cell which they are not active and on another service provider abroad. What is the best way to handle this?Thanks@CS_Agent

LucasToronto by Great Neighbour / Super Voisin
  • 12 replies
  • 1 Bravos

Resolved! Can't get 6-digit code after I change my phone number

Hi there,First of all: This is not the account connected to the number I have issue with. I use this account because I can't log in now with the number I have issue with.What happened:1. Last Saturday I created a new account2. I changed the number I ...

ffc by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

Resolved! rewards carry over

If I were to upgrade my plan, does the rewards carry over?  ie I currently have rewards of $5.... so the $40 plan should only cost me $35 like my $25 is now $20?

DJ-14 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Stumped 'not subscribed '?!!

Have had this account since spring, and signed up for auto pay at activation. Payments have been going through fine... now all of a sudden it's not subscribed and nothing is working. Nov 2 payment also processed. Any thoughts? @moderators 

Ballantina by Good Citizen / Bon Citoyen
  • 6 replies
  • 1 Bravos

Resolved! 5G not working after upgrade

I recently upgraded to 5G from 3G.  I'm using Samsung S21 Ultra. I can only connect to 4G+ network. With the 3G I was able to connect to 4G+ network as well and the speeds were the same 80 down and 20 up. I checked all the settings and the phone seem...

PaulS67 by Good Citizen / Bon Citoyen
  • 31 replies
  • 1 Bravos

Pixel phone

Does anybody have and use Pixel 7 or 8?Any comments regarding phone?I read it is pure Android without any bloatware and other garbage manufactures bundle with their versions of Android.

Yummy by Mayor / Maire
  • 5 replies
  • 0 Bravos

Ordered eSim by mistake

I ordered a plan with an eSim without realizing canadian s20+  don't support it.Is it possible to get a physical sim?Trying to open a ticket on the app just bugs out.

Bbuck by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Please help me get started

Hi , I signed up yesterday , I have a sim card paid my $40 monthly fee, when signing up , I missed the 90 minute window , for the confirmation text , now when I sign in on the app and go to my account , it says I'm locked out due to non payment , so ...

TP505 by Good Citizen / Bon Citoyen
  • 15 replies
  • 0 Bravos

Roaming data plan not working

I bought a US Roaming plan with data, talk and text yesterday.  The charge is on my credit card, so it was processed.  I crossed the border today and I don't have any text,talk or data.  Roaming is enabled in my phone settings.  I did the same thing ...

Kevy by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

Physical SIM Card

I ordered a SIM card on October 22, 2023. Today has been 10 business days since ordering and I have not received the SIM card in the mail yet. How do I get my SIM card?

Greg62 by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

No options for Subscription plan change

I currently pay $40 per month for 15GB data at 4G.  There are several plans currently advertised for 5G that are comparably priced, and a 4G 20GB plan for $34 per month.Obviously I don’t want to continue paying more for less. But when I go to change ...

T-Mari by Great Neighbour / Super Voisin
  • 11 replies
  • 1 Bravos

Resolved! Canada US plan.

 I just changed my plan to the Canada/US plan because we will be in Florida for 5 months. This morning I got a bit too close to the Canada/US border this morning and I received a text message from Public Mobile welcoming me to the US, and advising me...

Hickory2014 by Good Citizen / Bon Citoyen
  • 5 replies
  • 2 Bravos

cancel account

I want to cancel account - and am having trouble logging into the system due to the mess around the change of authentication structure.HOW do I cancel my service????? 

millys by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos
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