Community

Charged 3x in two days

I’ve been charged 3x in two days when I had the sim marked lost so I should not have been charged, didn’t realize I couldn’t call anyone? I need this refunded immediately . Also I never added an add on and my plan switched?

Get billing history older than 1 year

I cannot create a custom search past 1 year from today. I need billing history for January 2025 to December 2025 but am limited to May 2025 to December. 

I need the eSIM sent to my email again. The first one was sent yesterday and has now expired.

3 Days Without Service, Double Charges, and Still Can’t Pay My Bill

I switched to Public Mobile and it’s been a mess from day one. I was without service for 3 days during the number transfer, ran into issues just trying to pay a simple bill, got charged twice, and now I can’t even make a payment at all. This has easi...

problems with subscription

Never able to set up new android work phone with e sim, Problems trying to get ahold of anyone to help, Chat issues, E sim issues, Unsubscribed today, Please do not charge me, Never worked

I need to log a ticket

Messaging issues

I made a payment yesterday with a new card and since then am unable to send messages from iPhone to android, they all fail. I contacted support but did not get a resolution. My payment went through and I’ve only used 0.22 out of 20 gb. Thank you 

Sim Card

I ordered sim card on April 6, 2026. I received a confirmation email that order has been processed. However, I haven't received the sim card yet. 

Trying to submit a ticket but greyed out.

I tried activating my phone but realized my phone is not esim compatible , tried to submit ticket but it's all greyed out even though all fields are filled.  Just awful.. 

how can i pay and re-activate my phone line???

my credit card changed and now i need to topup my line. please tell me urgently 

Wrong Billing

I was bill an add on of 15 dollars on 30th April but I did not purchase it.I already have 1000 international call minutes every month with my plan and I do not need any add on.Why is this billing done automatically without my consent

Re: Can't login as i cant get OTP

I have a similar issue. I had eSIM on my old phone which died. I can log into my account from web by receiving code over email, however, to purchase eSIM i need to login on the phone. Login in on mobile does not give the option to receive code anywhe...

Signal/Service issues

Hi,I’m on Public Mobile and have been experiencing ongoing signal issues for the past two weeks. My service has been inconsistent, with weak or dropped signal in areas where coverage was previously stable. I’ve tried restarting the phone and resettin...

2 factor authentication

Hello my wife’s account - damaged phone and can’t access public mobile account or phone number or Gmail for 2 - factor authentication to transfer eSIM to new iPhone 

Re: Why does my data run out so fast?

It is crazy that I have 5 Gigs for the month and in this month (May 2026) I only opened the data for 1 minute first it read 291 KG and then the next day I opened it for another 1 minute and it jumped now to 1.06 Mega? What the heck is this? Who is ma...

Getting 30 Day plan as a foreigner

Hey, we want to visit Canada in August/September.Is it possible to get a 30 day prepayed plan as a foreigner? We are going to land in Vancouver and would be able to visit a TELUS Store in Vancouver. We need a physical SIM, because our phones are not ...

Do I receive calls, sms when traveling in Sri Lanka

Online Account Access

A year ago I lost online access due to an issue with my credit card. I was told I wouldn’t be able to get it back for one year. I think a full year has passed and I’m looking to get that re-activated. I still have my login but I don’t have any Norma ...

Unable to access my main PM account – EverSafe loop prevents login or ticket submission

Message: Hi, I need help from a CS_Agent because my main Public Mobile account is stuck in an EverSafe verification loop and I cannot log in at all.Here is the situation:My real PM account is fully active and paidWhen I try to log in, EverSafe asks f...

can't activate new esim

I purchased new phone so I purchased new esim and tried to activate. During activation there was an error, and my old esim has been deactivated and now I can't get the message to transfer. what should I do

Help me e sim

Hello,I changed my phone to a new one. Please help me. I changed my phone from iPhone 11 to iPhone 17, and I need a qr code to do e-sim, but I can't find the qR code, so please send me an e-mail

Urgent Help Needed: Recover Business Phone Number After Stolen Phone

Hi, I need urgent help from a Public Mobile Customer Support Agent.My phone was stolen with my Public Mobile SIM card inside it. This phone number is used for my business, so I need to recover access to the number as soon as possible and prevent anyo...

Lost phone

Hello Community members, I hope someone can help me, as Public Mobile doesn’t have live customer support. I’ve lost my phone and have been trying to notify them without any success. I can’t access my account because the security code is sent to the l...

How to use points to pay my bill on 10 day old suspended account

Important 

Need help to change number

​"I have reached the 30-day limit for number changes due to my relocation from Ontario to Alberta. I am still looking at other provinces and need to update my number for local job/housing searches. Please manually override the 30-day limit on my prof...

Unable to access data in the US when I have a monthly US & Canada data plan

Traveled to Hawaii but not able to access data on the go for some reason. By mistake I bought an ad-on for $30 that I also need to cancel. Please help ASAP. I basically should be able to access data without the add on in the US.

Service

I am able to text but not call or receive calls. Also my speaker button is greyed out.