Help Porting number from PM to another service provider

[Deb679]

My subscription has ended and I do not have any outstanding payments with PM. I am unable to get my phone number released from PM for port through my account. 

[computergeek541]

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@Handy1 wrote:

@Deb679  You need to have active PM account to port the number out to new provider so you can reply YES to the confirmation text from PM on PM active SIM card . You can try and ask support if the will verbally approve the number transfer . But I suspect you will need to resume service for 30 days for activePM account to port away to new provider 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Public Mobile will not approve a phone number transfer to another carrier if the Public Mobile service isn't active.  Unless the person is going to Telus Mobility or Koodo, there's currently no reason to contact a customer support agent.

[Handy1]

@Deb679  You need to have active PM account to port the number out to new provider so you can reply YES to the confirmation text from PM on PM active SIM card . You can try and ask support if the will verbally approve the number transfer . But I suspect you will need to resume service for 30 days for activePM account to port away to new provider 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Deb679 it is a rule that only numbers from active accounts can be ported across providers.  PM is not the only one having this rule.  Just reactivate your service with the cheapest plan and then request porting from  your new provider