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JoeBlow2

Why is my usage data not up to date in the app?

JoeBlow2 · 08-07-2024

I am a new customer on the 4G 6Gb plan which is advertised as providing speed of up to 100Mbps, and I live in Ottawa, with no connection problems with my previous providers (Rogers and Bell). I just checked my speed on SpeedTest.net and got only 22....

JoeBlow2 · 08-06-2024

I am a new customer. I signed up yesterday using a friend's referral code. I was supposed to receive a $10 bill credit. Where is it? There is no mention of it on my account. Why not?

JoeBlow2

No, the link that you sent ended at "private messages". There was no option to enter anything below that.

JoeBlow2

I tried asking support first. The BOT did not understand my question and directed me here. Your link doesn't work. I get a page about "Private Messages" with no further inputs/links (a dead end).

JoeBlow2

Finally, 17 hrs after my monthly renewal, the app is showing 0 data usage. It's finally correct! Why is the app so far behind the Windows 10 online version? Why can't the app be accurate? How can people track their usage accurately with such error...

JoeBlow2

It's not my cache. Windows 10 PC is correct, the app is wrong.

JoeBlow2

No, it's correct online in Windows 10, but the app is wrong 18 hrs after my monthly renewal. It still shows last month's usage!

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