Internet Speed

[JoeBlow2]

I am a new customer on the 4G 6Gb plan which is advertised as providing speed of up to 100Mbps, and I live in Ottawa, with no connection problems with my previous providers (Rogers and Bell).  I just checked my speed on SpeedTest.net and got only 22.2 Mbps on download and 0.979 upload, ping 26 ms!  What's up with that?  Why so low?  I know it's stated to be UP TO 100 Mbps, but the actual speed is not even close.

[Ajmm]

Have you also tried other websites to test your speed? Here are a few that I just tried, all working as of today:

https://fast.com/

https://broadbandnow.com/speedtest

https://speedtest.shaw.ca/

https://openspeedtest.com/

https://www.speedcheck.org/

[DennyCrane]

Have you tried different locations and different times of day? It will vary significantly due to many factors such as signal strength, network congestion, phone type etc. Your download speed and latency should allow you do to anything you want on your device. The upload speed is, admittedly, dismal.

[hTideGnow]

HI@JoeBlow2 

and the status on top showing you connected to 4G or LTE?

speed test result can vary, try another test again at your current location and try again in another location and compare

you can also click Reset All networks and see if it helps or not

or of course, you can ask PM support agent to refresh your account on the system

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437