Voucher doesn't work

[Shirlbird]

5 days trying to get this phone connected.

Voucher isnt working

What do I do ?

[Shirlbird]

no plan 3 yrs old

[Sansan]

Is this for brand new plan? Or renewal?

Vouchers cannot be used to activate accounts.

Need valid Canadian credit card or Debit visa/ mc.

[hTideGnow]

HI @Shirlbird 

yes, i fully understand you got the correct PM voucher, and tried and didn't work and no point in trying further.  Please open ticket with PM support as advised above

[Shirlbird]

i have a public Mobile voucher..

I try to add via 611 and it doesn't work.

No. is not correct

[Chalupa_Batman]

Hi @Shirlbird 

How are you trying to use the voucher? Via dialing 611 and following the prompts or via the website? And, as weird as this may sound, are you sure you purchase a Public Mobile voucher? Often stores think Telus and Koodo vouchers work on Public Mobile which they won't. Thanks.

[hTideGnow]

HI @Shirlbird 

if it has been 5 days, you will need PM support agent to check if the voucher has any problem

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".   (at 2FA step, click "didn't receive code" and then "send email")
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[Handy1]

@Shirlbird  Maybe ask support to help you load the voucher 

send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437