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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Need help trying to reset password.

HI, I tried logging on and the password wasn't working. So I tried resetting my password and I keep receiving this error message: "There was an error resetting your password. Please try again later." Is there any way to resolve this? I'm trying to l...

Resolved! need puk code

I just activate my new sim card and i enter the wrong code after unlocking my phone now it ask me for PUK pin pls help

I have set up pre authorization and all of a sudden my account has been suspended.

It won’t let me make a payment separately either. The credit card has not changed and there’s plenty of funds for it to go through. I try to send a payment separately and it says… oops something went wrong, try later. It’s only been 1 day of suspe...

Resolved! Can't login or reset password.

I need help. I'm not getting the email to rest the password and every time I try to get the verification through text it won't send. I need help!

Resolved! If I exceed 250 MB at 3G speed is it true that Your data services will stop working?

The support bot told me this. I just want to confirm this is 1000% accurate to not get hit with overages by accident. Thanks.

Account

How do i gety account number. Cant login

Resolved! call forwarding

If I change my Ontario number to a Quebec number, can calls to my Ontario number be forwarded to my Quebec number automatically? If so, for how long?

Resolved! Pay

I want top off my account how do I do it on line

Resolved! Login

Having trouble logging in to Public Mobile. I can’t confirm that it’s me logging in.

Unstable Connection

Hello, Noticed in the last year that the connection works on and off. Did some troubleshooting. Even uninstalled apps and restarted phone many times. Thanks, @Eliza5

Why has the data plan been used up in less than 5 days?

Hello Why has the data plan been used up in less than 5 days? Have Wi-Fi and Internet. @Eliza5

Resolved! Porting number issue

While trying to register and port my number from Virgin mobile, I am getting an error stating my number is not a canadian number. It definitely is as we are in Nova Scotia. How can I proceed?

Resolved! Help with account access

Hi,My parents were visiting me on Xmas, so I bought them a disposable chip so they could use 4g while visiting. The issue is that the registration form allowed me to create an account using the "email+whatever@gmail.com" pattern, but the forgot passw...

Resolved! My account

I can’t access my account cause I changed my email!! Can’t you guys help mee login please.

Resolved! iPad pro cellular and phone plan - add on?

Hi all - I just got my 2020 iPad Pro w cellular and I'm wondering if I can just add the ipad to the plan on my cell phone and if I still need to purchase a SIM card for the iPad.Please let me know what is best way to proceed - add on to phone plan or...

Resolved! Porting issues into Public Mobile

I started a port of my existing phone number from another carrier into my temp Public Mobile SIM card on another phone. When doing the port I could not find my existing carrier in the list (Zoomer Wireless). Zoomer registers to the Cityfone network,...

My phone doesn't receive calls and can't reach public mobile to solve the problem.

I sent a ticket but no one responded. What can I do now? Thanks

Is today RAF payday?

As subject says. @darlicious

SIM

I’m having issues with my new SIM. Telus just sent me a new SIM . I’m not transferring or changing phone number and trouble placing phone calls

Resolved! Phone plan was cancelled today - Frustrating

Hi, I had to put a freeze on my credit card for a few days due to a scam notice. I was planning to re-instate my card today or tmrw since it's only the 24th today. I do not understand why my account was cancelled instantly? Each month I receive a not...

Resolved! can't receive calls or texts

I just ported over from Rogers and I can now only call and text out, I can't receive any texts or calls. Calls go straight to voicemail and texts just don't appear which means I can't sign into any accounts which need the 2 factor verification. This ...

Sim Activation - Step 4 Payment error unspecified

There is an unspecified error in processing the sim activation on submit of "step 4".The payment card fields for fillout does not have the Name on card field to be specified.just the number / expiry / and the 3-digit security code. Is the name on the...

Resolved! Porting Number From Bell

I tried porting my number last night and I got a message saying “We’re having trouble transferring your number…”. Right now, I’m able to make outgoing calls with the Public Mobile sim, but I can’t get incoming calls.

Resolved! When is my porting occurs?

HelloI have tried to port my account on Jan 24, 2023 but due to some reason, it was effective from Feb 17, 2023.So my payment cycle will start from Feb 17 to March 17. So my account should be still active. I wll pay before 17 March 2023. Why my servi...

Resolved! Activate a new sim card

Every time I put my Visa card as payment for fees it says oops an error . Please help

I am being overcharged

Resolved! Plan change

How do i change plan ?

No call service

I have been unable to make or receive calls for the past week. I live in Thornbury On. I opened a claim and was told that the problem was external. Is anyone else experiencing this? I don’t know who to contact to get an update.

Phone

Won’t connect

Resolved! Cannot make calls

I cannot make calls. At first, it would immediately hang up without ringing, now it goes straight to a recording of a man's voice saying "sorry, we cannot complete your call since you don't have an active plan on your account..." I am currently logge...

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