Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have an account, I purchased a SIM card and plan yesterday, was charged on my visa. I am now ready to finish my activation. however, I am unable to get back into my account. I have tried all the suggestions in the community chat. Clear cache, used ...
I have a few things I would like to get done to my account Can you help me as I have been sitting at this computer for two hours with another agent and have nothing done!!!
HiI am a new PM customer and signed up for a $40 30GB 5G plan yesterday but I did not receive 15 days of 5G free. I was billed right away. Can someone help?
I have referred 4 people but I only get 2 $. Why? These are the numbers I didn't receive reward:-7314-8321
Trying to resume activation but system boots me back to the login screen. Then when i put my email and password in the system says that the email and password do not match.
I purchase an eSIM on my account (I’m leaving for Europe Saturday). Received email confirmation of purchase with the new eSIM ID number and that it was activated. When I try to text now all texts fail to deliver and it get a message that my eSIM is n...
Hey, I hope everyone is doing great.I had a curiosity or another question in which I want to ask like - do you face network issues in your home as well, because I got the SIM card last week on Saturday and since then if I'm outside, then the network ...
Regarding stopping credit payment and getting my refund
My wife also has a public mobile account. She tried to sign in to her account today and it said her device was not recognized. they said they would send a 6 digit number to her phone to confirm the device. the code would never reach her phone
I have the same issue! I’ve been using my new Public Mobile SIM card for 7 days now, I’m still not getting any verification code when trying to login to the Public Mobile app, I am also not getting group texts. What do you recommend?
I see "Your services are on hold due to the expiration", but when I pay, it displays a successful message. Then once back on the overview, I notice that no payment is applied and message "Your services are on hold due to the expiration" is still ther...
I can call out but can't receive incoming calls. From what I read my sim may have to be reset by the provider.
I subscribed today and got the QR code email. However, my eSIM fails to activate and I am currently without service of any kind. My emails to Customer Support remain unanswered. Very frustrating experience.
My son Bill was payed on the 8th September now I got a charge on the 27th of $45
Does Public (Telus) sell refurbished phone ? They used to...
I accidentally paid twice. How do I get $$ back? Also, does “Talk Booster 500” mean adding minutes? Public mobile needs to name things better.
Hi! I want to end my subscription. How do I do that?
Would I still receive 4 dollars per month for friends reward plus reward for paying with credit card? Currently on $39 per month thinking of going the 90 day 39 less 5
I upgraded my plan, which was supposed to start when my original plan ended. The charge for my new plan appeared on my VISA yesterday but my subscription didn't start and my service was suspended. When I logged into my account, it showed the new pla...
I changed new plan for 90 days, but rewards just count 30 days missing 60 days rewards.@Mod
I need port in phone number from freedom
“Thank you for calling IVR. Did you know that you can check your Rewards, change your plans, purchase add-ons, view plan usage and so much more through My Account? Visit the new and improved My Account at myaccount.publicmobile.ca”I call *611 and get...
What are the options for purchasing additional data or services while in the United States?
How does the US roaming add-on work? If you're from Canada, and get the US roaming add on - can you talk and text to Canada from the US at no charge/unlimited? Or it just allows you to talk and text within the US while you are there?
Hi. I bought a SIM card, registered online, paid for the plan. $15.75 was charged from my credit card but no service. When I login into my account it shows that I have to pay now. But I already paid.
My father and myself are both using PM. He travel out of Canada last week and decided to stay there for a year. As such he won't be able to use his PM sim card anymore for a year. I try to cancel his service and only found he cannot receive any test ...
I was charged for 2 plans in August. I need a refund
Hi there, I am on the $13/month subscription plan and my account shows "50 Minutes used - 0 minute left." and am unable to make calls from my phone. I have 500 Canada Wide Long Distance Left and 336 minutes of Intl (CA & US) left. So I would assume I...
Is there something you have to do to set your account up for VoLTE?
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