Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My phone was stolen on August 12, 2024, and I can't get my old SIM card back. I would like to recover my previous number. so I would greatly appreciate your quick response and help with this issue.
I was changing from a Telus account to a public mobile account and everything went fine till we tried to activate the eSIM and it says unable to activate eSIM
Hi,I just got a new phone after feeling my previous was hacked. Got a new SIM card as well. Out of paranoia, and because I was hearing static and echoes on a call while using the new device, I searched "how to tell if someone is listening to your c...
If I switch to a 90 day plan, am I automatically switched back to my original plan after the 90 days plan elapses or does it automatically renew another 90 day plan?
I am trying to install a line for my daughter. The phone is a Samsung S20 sp I thought E sim was compatible, I guess it's not. I get a message that phone is not compatible with E sim. I can not go back to change it to a physical sim. I've already bee...
Hey all, would just like to give an update on my Oneplus 11 and VoLTE. Today was the day that the unthinkable happened...Shizuku + Pixel IMS actually worked, enabling VoLTE on my OnePlus 11! I've tried this combination every few months for the past y...
Hello,I want to downgrade my plan but unfortunately, the lowest price is $ 30 before tax. I do not use more than 1 G per month, and I want to save money by downgrading my data plan. I was thinking of two options:-I cancel the plan for mobile data, ca...
Made 2 short phone calls……now I get a voice message I have zero minutes cannot complete call….paid for unlimited minutes…….and cannot log in to your platform…
I redeemed 1 gb as well as 200 mb of data using the public mobile points that i gathered over time. This order has been pending for almost 2 months and i still have not received my order. How can i fix this?????
I came across an offer for $19 phone plan with unlimited calling.1) Is this Canada-wide calling?2) Can anyone use this regardless of the province or is this offer applicable to residents who live in Quebec only?3) Does this come with a new number?
My plan is the $34 for 50G of data within Canada and US. I got a notification for Roaming? Is this right?Also says Canada and US minutes. Can I call from US to Canada on my plan?Thanks
Hi allI switch last night to public using the e sim and this morning I’m still showing Fido on my cell do I need to pull my SIM card or is there something else I need to do?
I have been trying for hours to get my eSIM installed on my phone and I continue to get an error message. I’ve tried all avenues and have not been successful. No QR code send with the activation of my account. Unsure how to proceed as I am unable to ...
why when i go to the rewards page i get this message?"Your services are on holdSubscription Expiration Date: Jul 24, 2024Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your ac...
I have a plan that includes Canada and US-wide data. I live in Canada but traveling now in the US and my data is not working. What can I do to fix this? It was working fine at home before crossing the border.
I'm about to travel to the u.s. and have the unlimited u.s. wide plan with texing (I've had it for quite a while.Will I get roaming charges? Can i leave my phone on? Thanks
Hi All,I will spending 4 weeks in Europe soon. I have an Android phone (Nokia 5.3). From what I can see online, it looks like I need to get a European SIM card but for it to work, I need to know if my phone is unlocked. I don't have another SIM card ...
I seem to have accidentally purchased a 1GB data add on for the US instead of just a normal 1GB for Canada. However, I’m not in the US. Is there any way to exchange/cancel it?
I have been with Public Mobile for a month and my number has been in the process of being verified for a month but my number has not been verified. Multiple agents have reached out to me but no one has resolved this issue. My phone number just has be...
I have been trying to update my visa expiry date for the past 2 weeks & I keep getting this message "sorry, we’re not able to process this request at this time. Please try again later." How do I get this done so my service is not suspended? I'm not...
I have purchase plan with 5g. But I don't have opion on my phone to connect to 5g, highest option I got LTE/WCDMA/GSM. Fastest speed I can get 6.0 Mbps on mobile network . I woud like to see 250Mbps speed. by standig underneath (or very close) the t...
Hi there I’m texting on my grandma’s behalf as she doesn’t speak English or read English. Basically my grandma is normally charged $21.47 per month on her phone plan, however as of recently (the last two months) she’s been charged $28.25 per month. S...
