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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can’t get connected to net work , transferred number from TELUS to public mobile

Transferred number for TELUS to public mobile, transfer initiated yesterday but it hasn’t connected to net work yet, any help appreciated thanks

mixed service

I paid for a subscription and transfered my cell phone number from bell I am no getting mixed service. I cant receive texts or calls but can send them but no way can recieve them. I am not able to download bells esim now and to get full access to my ...

is msg service down right now?

is msg service down right now?why can I NOT send a msg? it says not sent, tap it....

Had issues verifying then technical support needed to come in

Has anyone had the issue with the esim having a synchronization error? I'm switching to public mobile and it has not been 5 days and I'm without a phone number or anything. Or rather I picked my phone number I just can't use it. This is absolutely ge...

Resolved! I have an eSIM with a different provider - can I switch it over?

Hi,I have a Virgin Mobile eSIM (and I need to keep that phone number) on an iPhone and I also now have moved my old phone number over to that same phone as a physical SIM card so that I have both numbers on the one phone. My old number currently sits...

Unable to retrieve voicemail. The prompt keeps repeating to enter mailbox number

The voicemail set up prompts keep repeating invalid box number

Incoming calls go to voicemail

Incoming calls go to voicemail. Unable to retrieve voicemail. Phone states - error performing request, unknown error. Last few days unable to make outgoing calls. Payment up to date.

Over charge

I was charged twice for my plan this month and want it corrected

One time payment after service suspension

Service was suspended due to credit card issue. How do I make a payment using a voucher I purchased to have my service turned back on?

Seasonal suspension

Do we have seasonal suspension option? If yes how long is it for?

My phone not ringing

Hi when certain people phone me my phone doesn't ring it goes straight to voicemail do I need to turn on something or off.Thanks

Mobile Number

Hi,If my account is inactive for more than 90 day that resulted in having my account put on hold, what will happen to my mobile number? I know I will be off for mo

Resolved! How to contact moderator

My phone voice service stoped working, I’ve tried everything! Time to contact the moderator.please help

Undo my cancelled subscription due to missed paymeny.

is there a current (July 2023) way to add a trusted device to one's account?

When I go to Eversafe and click on Add Trusted Device - there is no place to add one. I currently show none, though I just clicked on 'add this device as trusted' when I last logged in and had a code sent to me.

What I conclude may be the a reasonable solution to my EverSafe problems.

duplicate thread

Submit ticket

Having trouble submitting a ticket to get my number transferred from Kodoo to now public mobile any help wouldbe awesome

Resolved! Get back the account when put a sim to the garbage

Hi,My dad switched his sim from Public to another in April and he now wants to be back. Unfortunately, he put the Public sim to the garbage, he could not log in to his account because they sent a code to this number (a number he used for Public). Wha...

No option to port a number?

I just went through the sign up process and there is literally no option to port my number? It wants me to pick a new number (before going any further in the app) and then there is no option? I would like to keep my number, can anyone help?

Port Out

hello, is it easy to port out and get a post paid line with Telus?

Unable to receive phone calls and text messages

We received signed up for Public Mobile and tried porting a number over on July 3rd. We have already called the porting centre and confirmed that the porting is complete and service is active, but we are unable to receive incoming calls and text mess...

Cancellation

How to cancel my number and get refund

Resolved! How do I sign up for $117 90GB 4G speed/90days ?

How do I sign up and switch from old plan to $117 90GB 4G speed/90days ?

U.S signal connection

Hi can i ask how's the PUBLIC MOBILE signal connection in U.S anywhere in U.S and how's the data connection too thanks

URGENT!!! REFUND FOR BEING OVERCHARGED

How do I go about getting a refund for being charge twice for my new subscription? I cannot get any help from the robot. There is an error message for every time it directs me to the link.

Resolved! Activation problem

@CS_Agent nothing but trouble activation Trying to transfer a phone number from Koodo. Not prepaid. Got welcome email/payment went through, SIM is in phone. Phone says no service. Koodo doesn’t work anymore. Activation for full access prompt says it...

Resolved! New Account

I switched from SaskTel to Public Mobile yesterday and transferred my existing number. Over 8 hour wait and no service. No talk or text. Can receive text but can’t send text. Is this normal?

Plans. Bonus data

What does it mean 15GB+15GB Bonus data? Isn't it the same as 30GB?

Login options have reversed from bad to terrible ------------ Any remedies?