Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

International Roaming

I am almost convinced to switch from my Telus legacy plan with US roaming, to the $34 50gig plan CAN/USA.If Public Mobile would allow international roaming as part of a travel pass, I would be all in.,What are your thoughts?

Resolved! Long Distance Add-Ons one time charge or recurring?

If I purchase a long distance add-on is it a one time purchase or does it get refilled each month on top of my plan subscription? If it's a one time thing, how long before the minutes expire?

Help to Transfer Number

Hello, I just bought a subscription and an esim, and I need help to move my Koodo number.Thanks

Resolved! Plan payment clarification

I understand that with the forced move to "public points" there is no more autopay. Does this just mean there are no more autopay reward points or does it mean I have to go in and manually pay my account every month?

Resolved! Will an eSIM plan work on a phone that doesn't support eSIM?

I'm interested in the current 50 GB Canada/US 5G plan for $34/month but when I click on the details it states "Limited time offer. New activations only. Applicable to eSIM compatible devices only. Public Mobile reserves the right to remove or change ...

Link to submit a ticket

Anyone post the link to submit a ticket?

Lost phone

My brother-in-law lost his phone. He can’t login to get his account to get his confirmation code. They are sending the code to his lost phone.

porting

Need assistance from PM to manually port out my telephone number to another carrier. I have no text messaging capability

canada - usa plan 50g 5g $34 inquiry

will this plan work either way. If I am the United States will my phone work or is this plan only while in Canada.

New account - not able to use phone in USA

iPhone 13 plan: 100GB within Canada/US Data at 5G speeds unlimited Canada and US wide minutes and messages plus unlimited international text and picture messages I live in a border town and this is my first trip “over cross”. I never received a mess...

Texting

I can’t text and I can’t speak to anybody, the robot just takes me round and round…this service is the worst…it should be shut down for not providing what I paid for.

Imie

They say the imie number doesn’t match the phone number but it doneed help

Transferring to Chatr temporary

I am transferring to chatr temporary, it’s the only provider in the area that has service for the next month or two while I am here. I am awaiting a text from public to confirm the port of my number chatr has assured me the request has been sent. the...

Resolved! Sim not working

My father just brought up that his data was not working. I was able to duplicate the issue by moving his sim card to an old phone. I've also had him restart his device. He did seem to still get the 2FA code, so text seems to work.His plan has under 9...

Resolved! Change 4G Plans? Am I missing something?

I am currently on the 15 GB at 4G Speed, 30-day, Unlimited Canada-wide Talk, Unlimited International Text plan for $40/month.I am looking at the "new" 40 GB at 4G, Unlimited Canada wide Minutes and messaging, Unlimited International Text for $29/mont...

Resolved! Help please

eSIM was activated on the wrong device. How do I correct this? Would I need to get another eSIM?

Referral Friend Points

Can someone please clarify, since PM moved us all over to the "new public points" system on May 1 did they remove the existing friend referrals we had or did we keep them and will continue to receive the points for them each month? For example, if I ...

trying to activate a new sim card and my app is stuck

Hi there, I am trying to active a new sim card and my app is stuck on the last step and the message says "something didn't go right while activating your subscription. Click below to contact customer support agent" When I click to get support the pa...

Can’t access MFA due to lost phone

My phone was stolen and I’m out of the country. I can’t access the MFA (multi factored authentication) so I can’t log into my account. I also msg CS_agent and they are not helping me at all. is there a way to authenticate a different way (using voice...

Resolved! SIM swap protection

Does PM have SIM swap protection feature? I used to use it with other providers, but don't know if PM has it.

Bonus data

Hey. I lost my bonus data, but only the 240gb of bonus data. Why did you change it so that the be bonus data gets removed when switching plans, where as all previous bonus data did not expire and was removed when switching plans.

Asking for a locked out friend

Hello my friend is completely locked out of their public mobile account. The reset doesn’t work and says she has exceeded number of attempts . It has been weeks of waiting and trying. Anyone have a moderator who can look at this?her number is xxxxxxx...

21$ 4G plan

My current plan is 15$ 4G plan 0 G date . why there is not 21$ 4Gspeed 3Gdate option when I want to change the plan ?

Resolved! Does the $34 subscription with unlimited minutes mean I can use my phone in the US

With an unlimited minutes subscription in US mean I can use my phone in the US

customer support policies bizarre - is there no alternative communication option?

II followed their cryptic approach to trying to resolve a billing issue (through service agent). It isn't live, so it is uncertain when they will respond, and, yet, if the customer doesn't respond with 24 hours to a message from one of the mystery ag...

My pin number

My 12 digits pin number won't work when I load my account!

Resolved! Phone number linked to another eversafe account

My current phone number is linked to a different eversafe account. I ported this phone number to this account from a Bell account. I cant receive texts from eversafe to this account with the phone number only the email address. I would like to notify...

Transfer number to another carrier

HiI am transferring my number to another carrier. It has been 2 days and still haven’t received the sms confirmation to port over the number from public mobile. Can anyone help?

No SIM

Hi, I followed all the steps to install the eSIM.1. I also rec'd text message from Bell Canada to confirm if i wanted to transfer my phone number over to PM. I replied yes to that.2. Data and calls are working on the PM cell network (disabled wifi an...

my rewards were not redeemed automatically

May I ask why my rewards were not redeemed automatically to lower my payment this month? thanks

Community

Forum Posts