Hey @D101
Couple questions. Have you been a long time customer or did you just start? If you just started and you were with another carrier before, you may need to do a network reset on your phone. If that doesn't work, then you may need Public Mobile to reset your network on their end. This is how you reach them.
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
