3 hours ago
2 hours ago
Do you SEE those extra charges as available funds on your PM account?
If Yes, leave them there as funds will be used on next renewal.
If NO, open a ticket and ask for: #1 Explanation, #2 refund.
3 hours ago
Hello @CGiannikos
First and foremost, reach out to your bank or credit card company to make sure they are actual charges and not pending charges. If your bank confirms they are charges, then create a ticket to a CS Agent to refund you.
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
3 hours ago
did you just plan more for last couple months or you see 2 transactions on your credit card on each month for last couple months?
if you just got charged more, almost double, then it is due to the fact that PM ends the old rewards system and moved everyone to Public Points, to collect points instead of save money up front
if you really see 2 transactions for each month for last couple months, then ask PM to check. You just need to open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen
or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437