@Mrspastor
but do you have services now?
you paid twice in the process? Check My Account and see if the extra you paid is showing as Available Funds. If it is , you can leave it there and the system will use it for next renewal.
But if you want PM agent to check, please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre
