4 hours ago
5 days trying to get this phone connected.
Voucher isnt working
What do I do ?
2 hours ago
Is this for brand new plan? Or renewal?
Vouchers cannot be used to activate accounts.
Need valid Canadian credit card or Debit visa/ mc.
4 hours ago
HI @Shirlbird
yes, i fully understand you got the correct PM voucher, and tried and didn't work and no point in trying further. Please open ticket with PM support as advised above
4 hours ago
i have a public Mobile voucher..
I try to add via 611 and it doesn't work.
No. is not correct
4 hours ago
Hi @Shirlbird
How are you trying to use the voucher? Via dialing 611 and following the prompts or via the website? And, as weird as this may sound, are you sure you purchase a Public Mobile voucher? Often stores think Telus and Koodo vouchers work on Public Mobile which they won't. Thanks.
4 hours ago
HI @Shirlbird
if it has been 5 days, you will need PM support agent to check if the voucher has any problem
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". (at 2FA step, click "didn't receive code" and then "send email")
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
4 hours ago
@Shirlbird Maybe ask support to help you load the voucher
send direct private message to support .
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437