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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Intermittent texts and internet

Hello,I've been with Public Mobile for a bunch of years now and have never had any issues with service, but within the last month or so I've been having intermittent issues: - Internet/data not working, even though it's showing as a strong signal and...

Resolved! data redeemed with points

Is there a time limit to use the data I redeemed with points?

Email

How do I change my email associated with this account?

Update I got my fone working... Thanks for everyone who helped

Hello, I'm new here but since yesterday I'm unable to receive any txt messages I have tried everything.. any help or advice would be appreciated.

Missing referral

I referred two lines onto my account in the same day but I only received one SMS text message of a referral being done. How do I check that the system registered 2 referrals?

Resolved! Not getting reliable service in rural area

Hi community, I just wanted to share my story right now, because at this point, I’m going to be done with Public Mobile when it comes to data service, as the network just isn’t reliable when living in a rural area (small town) vs living in a major ci...

Locked Out Need to Cancel

I am locked out and have transferred my number. My password is no good anymore. Will not send an email. Will not send a text to my new phone. Been paying for 2 phones going on 2 months now. I cannot afford this please help. I need to cancel.

I purchased a U.S. roaming add-on twice in error

I purchased a U.S. $15 add-on but it didn’t appear to go through so I did it again and it went through twice, how can I reverse the duplicate one, as I am now paying double for it梁

Resolved! Question about PM frequency band and phone compatibility

Hi I just made a blunder and ordered a Xiaomi phone from China which is the Global ROM instead of Global Verison. The phone is Xiaomi Note 12 Pro which has basically none of the bands of public except only 1. Which is B5 or 850mhz. Will my phone work...

Can't make or receive phone calls - new custumer

Hi there - I transferred from Telus to Public Mobile last Friday. Since that time, I've been unable to make or receive phone calls. Incoming calls go straight to voicemail. Outgoing calls just say "calling" and nothing happens. Weirdly, I was able to...

im lock out of my account and my sim is lock??

im losing business because of this and i just paid my bill what is going on?

Not receiving texts or incoming calls on new SIM

Hello out there,I'm not receiving texts from some numbers, and any incoming calls apparently get a busy signal.I lost my last phone (and SIM, obviously), and just bought a new one with new SIM, and have been having these problems since. Any ideas on ...

Payments

Cant use another different credit card and cant update preferred payment method trying to add data or buy new plan had to go borrow internet to use it as i have no internet so please add 1G of data and erase method of payment on file so i can add a ...

Payment issues

I've been set up for automatic payments there has been no issue for the year+ I have lived here until now. My payment didn't get processed, my phone got suspended, there are no places to go to physically pay the bill, all store listed phone numbers e...

The worst operator

I have not seen the worst operator as Public ، two times I have changed my plan and every time my plan and every time for two days I could not received incoming and outgoing calls, I have heard that when we want to change the operator it possible ver...

Resolved! Help login in

I have no access to my email that’s on my account I need to log in because it’s for my daughter and I can’t add money to it.

Ordered a sim

I ordered a sim on Jan 23. Still havent received it. I want my refund now

Resolved! Didn't receive SIM card I paid for

I ordered and paid for a SIM card on January 20th and still haven't received it. I can't find any way to track it.I need some assistance to find out if it was sent yet or how to track it.

Recently signed up for new 15 GB at 4G Speed,Unlimited Canada-wide Talk,Unlimited International Text

Hi I recently signed up for the 15 GB at 4G Speed,Unlimited Canada-wide Talk,Unlimited International Text prepaid service on 3 of my family phones I use.I of them, the first one when though just fine.The other 2 I just found out did not go though as ...

Resolved! Recently signed up for new 15 GB at 4G Speed,Unlimited Canada-wide Talk,Unlimited International Text

Hi I recently signed up for the 15 GB at 4G Speed,Unlimited Canada-wide Talk,Unlimited International Text prepaid service on 3 of my family phones I use.I of them, the first one when though just fine.The other 2 I just found out did not go though as ...

login issue

Is anyone having any issue logging into their account (not this community forum) today (Feb 8, 2023)?

Doubled charged

My cc got doubled charged for February

Resolved! Discount

I am writing to express my concerns about my recent mobile bill and to request a discount on my monthly service charges. As a loyal customer for the past year, I have always been satisfied with the quality of service I have received from your company...

Resolved! Sim is locked

SIM card is locked, says to contact provider and get my POK number.

Resolved! International add on

Hello! I am currently not in Canada. I didn’t realize that international minutes didn’t work outside of Canada. Am I able to get a refund?

Resolved! need someone to contact me asap

i can't access my account i need my account number to port my phone number out

Continuous error message upon activation

Help! I just picked up this SIM card and have been trying with no luck to activate it! My phone is unlocked, no issues with my previous provider (who I am still with), but I continue to get either error code 821 or 837. The online chat didn't help, a...

Resolved! Phone being hacked?

my phone is sending sms messages in the middle of the night while i am sleeping

Resolved! Data usage at midnight?

I got my daughter a small data plan (250MB) and it's already used up - less than a week into her billing cycle. She barely uses her phone outside of WiFi, and when she does it's just for texting. What's really confusing is the timing of when the date...

Port Number to Another Provider

Need to get my number un blocked so that I can have it ported over to another provider.The vendor tried but said there must be a lock on Porting for my number,How can I get it un-locked

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