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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25387 Views
  • 135 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36856 Views
  • 185 replies
  • 27 Bravos

Outbound calling doesn't work

I am not able to make calls but am able to recieve them. SMS works fine as well as data. Any idea what is going on?

BrunoP by Great Neighbour / Super Voisin
  • 436 Views
  • 4 replies
  • 0 Bravos

Resolved! New email

Hi all , I lost access to both my account email and the backup email. I've created a new email and signed up with it, how can I link my existing phone number to that email?

CarpenterDave by Great Neighbour / Super Voisin
  • 480 Views
  • 5 replies
  • 0 Bravos

Resolved! Swapping phone plan

My current phone plane is a 4g plan but next month I am switching it to the 5g plan. Do I have to buy a new sim card or can I still keep my sim card that is already in the phone?

Hugh1 by Great Neighbour / Super Voisin
  • 516 Views
  • 6 replies
  • 0 Bravos

Resolved! Voicemail Problem

Hello! Is anyone having an issue with their voicemail? Mine is indicating that there's a voicemail when there is not. I can't clear the indication either. I've done a hard reset on my iphone XR, but that hasn't changed anything, the red dot is still ...

mern16 by Good Citizen / Bon Citoyen
  • 1061 Views
  • 7 replies
  • 0 Bravos

Resolved! Changed subscription

When can I access my new plan I have successfully paid it, it still not working. Pls help me 

Resolved! Dropped calls

I only receive a single bar anywhere in my home.  Every call that comes in is dropped.  I can’t make any outgoing calls as the line drops after the dial.This poor reception makes the plan useless

Mjk12 by Good Citizen / Bon Citoyen
  • 2098 Views
  • 11 replies
  • 1 Bravos

Resolved! Grandfathered plan

I set up the account on the app but it is not showing me my current account, it just shows the new plans to pick.  I don't want to change my existing plan, how do I overcome this screen and get to my account? Thanks

Teets by Great Neighbour / Super Voisin
  • 330 Views
  • 2 replies
  • 0 Bravos

Resolved! Overcharged

Hi I am knew here at PM ,when I create my account and doing the subscription its suddenly hang them when I check the credit card that I use it's been double chargand this is the proof.  

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Nickki by Great Neighbour / Super Voisin
  • 386 Views
  • 3 replies
  • 1 Bravos

Resolved! URGENT PORT NUMBER TO NEW CARRIER

I need to port my number to a new carrier but my service has ended, so I cannot recieve the SMS text to accept porting the number over

Edyta1 by Great Neighbour / Super Voisin
  • 1211 Views
  • 9 replies
  • 0 Bravos

Resolved! International Minutes

Hi everyone, just curious why it says I have 256 international minutes tied to my account yet I'm unable to call anyone from my phone (says I have no minutes). This was an american number I tried calling (from ontario).Thanks

Resolved! Trouble transferring phone #'s

Hi,I'm having trouble transferring my phone #. I just purchased a plan, and when I enter the phone # I want to transfer it brings me to a white screen with "continue" at the top and nothing else.

Patrickoo55 by Great Neighbour / Super Voisin
  • 355 Views
  • 2 replies
  • 0 Bravos

Resolved! Prize draws

I'm new here, but I've heard lots about draws with public mobile. I don't see them anywhere, where can they be found? How do you enter? 

Albsie by Great Neighbour / Super Voisin
  • 429 Views
  • 3 replies
  • 0 Bravos

Resolved! eSIM

I accidentally deleted my esim on my phone and wanted to move it to another phone, how would I transfer it to the new phone? @CS_Agent 

Ariful2 by Great Neighbour / Super Voisin
  • 439 Views
  • 2 replies
  • 0 Bravos

Phone not in service suddenly

My phone just suddenly out of service today, I logged in my account which show already paid and still can use. Tried restart the phone, toggle airplane mode off/on still not work.  What should I do now? @CS_Agent 

Alan2023 by Great Neighbour / Super Voisin
  • 524 Views
  • 6 replies
  • 0 Bravos

Resolved! Code refer to a friend

Hi all, How can I find a code to refer to a friend to use Pulic Mobile? Thank you

Lee80 by Good Citizen / Bon Citoyen
  • 773 Views
  • 7 replies
  • 0 Bravos

Resolved! Find SIM card

Trying to buy a SIM card in Red Deer. Any ideas? 

JBonnie by Good Citizen / Bon Citoyen
  • 1075 Views
  • 7 replies
  • 0 Bravos

Resolved! 5G not working on iPhone 14 Pro Max

I have recently switched to Public Mobile and I have signed up for the 5G Plan, it's been a few days now and everywhere I go, I only seem to be connecting to the Public Mobile network via LTE.  I have done network resets and everything else in betwee...

TeddyXIII by Good Citizen / Bon Citoyen
  • 4174 Views
  • 23 replies
  • 1 Bravos

Resolved! Need account number

Hi need my account number for number ending with 

Svit by Great Neighbour / Super Voisin
  • 493 Views
  • 5 replies
  • 0 Bravos

New subscription

@CS_Agent the new subscription of $44 says 15 gb plus 15 gb. Is the additional 15gb just a one time thing. Is it 15gb plus a one time additional 15gb?

Avi01 by Great Neighbour / Super Voisin
  • 701 Views
  • 11 replies
  • 0 Bravos
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