Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
So Public Mobile fraudulently removed my Legacy rewards and switched me to Points which I'm going to be reporting. On top of this, I had 13 long, and hard earned referrals that have now dissapeared all together after they made this unauthorized chang...
How do I know when an agent is trying to get in touch with me? I received no notification that an agent was ready to chat with me and as a result my ticket was closed. Submitted another ticket and would like to know how to connect so I don't miss thi...
I see that I am not the only one whose calls are being dropped. So there is a common problem. What is the solution?
Hello! I recently purchased esim but it’s not compatible with my phone. Can I please get a refund?
While attempting to transfer our numbers to Public from Cityfone both my son and I received a text advising that we entered an incorrect ESN/MEID. Has anyone encountered this recently.Thanks
HiI've been with public mobile for quite a few years - my $25/month plan was down to costing me $19/month tax's in, my wife's plan was the $15 plan with 1/4 GB of data that was down to $9 - tax's in. So now I'll be charged $28/month and my wife $1...
I came back to Canada, inserted my SIM card and my phone doesn't connect to the network (SOS icon displayed).I can't access my Public Mobile account online either, because a code is automatically sent to my phone, and since I can't connect to the net...
Hello! I'm a current PM customer having really crappy plan. How can I switch to new plan (one of the currently advertised) without having to change my number? Many thanks!!!!
I transferred my number from Fizz more than five hours ago. I can make and receive calls using the transferred number, but texting/SMSing still doesn't work.In iPhone settings, the number is still old. It hasn't changed to the transfered number.
Switched to the $29 a month with 4G speed but still showing 3 G should I have got a new Sim card?
duplicate thread
Hello,I requested to port number last night, but then Bell decided to send a transfer text message this morning. I was in 10k run this morning, and i missed the window to reply YES to that message. I called them back, but they said I need to contact ...
My payments are auto withdrawn from my bank account. Payment was taken yesterday, and today i had no service. To get service i had to log in and pay AGAIN. Now ive paid twice in 2 days and its still not working
I'd like a refund for 90 day sub JUST issued/today. Instead would like new "sale" subs - as it is far better value.Also note there was no courtesy reminder email or notification of payment. I just happened to check my credit card this morning for an ...
Can we not get the old referrals and bonuses in some way on this new system? Did public mobile just screw its old customers here?
Hello PM Community:I have been trying for a while to get my voicemail greeting set up. I go through the process and 'activate' a greeting and the system says the greeting is active, but it's not. I've tried this a bunch of different ways in includi...
New to the account, so I didn't know esim is activated on the phone the app is initially installed for.I need to activate on another phone, can I get a new esim reissued without buying another one, as I just subscribed today.TIA.
How can I cancel my account? I mean subscription
I'm an existing PM subscriber. Until recently, I have had one phone, one sim card and one public mobile account. I've picked up another phone and sim, and would like to add a second number to my account. Is this possible? I feel like it should be...
Hello fellow community members,I have been receiving messages from Public Mobile (PM) stating that I have used 75% of my data . However, when I log into my account and check the usage, I find I only used 55%. Any thoughts on why?another issue, is t...
PLEASE PLEASE PLEASE HELPNEED TO UPDATE CREDIT CARD INFO . IVE BEEN TRYING FOR DAYS PLEASE PLEASE HELP
I am a new subscriber and my phone number was ported. It was working fine the first few days and suddenly stopped sending and receiving texts. I have tried every suggestion and now I am unable to send in a ticket with the chat bot. Any help appreciat...
Hello,I have the 240gb loyalty data bonus for another 99 days and I'm wondering if I can use this data if I switch to the 15$ a month plan.Thanks
I have submitted four tickets since yesterday, with one of them being nearly 24 hours old. Unfortunately, none of these seems to have caught the attention of the customer service agents. I urgently need to escalate this issue and would appreciate gui...
I seem to have lost all of my rewards. Was I supposed to have done something when it was changed to the new program?
New customers are often advised to check the envelope icon left of the bell icon for new messages. I've never seen an envelope icon (Safari on iPad). I know when there is a private message because I get email notifications but it seems from someone...
My phone always uses a little data when I am in wifi. Why?
I did an activation and transfer my number from my old provider. Since then I can call without problem but I can’t text and receive messages.I’ve been trying everything for the past 8 days nothing works.
Good morning, I am writing to ask why my rewards points have not been applied for this month? Looking forward to hearing from you and I appreciate your answer/s in advance.Thanks Naj
