Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I accidentally redeem twice times, how do I cancel for one?
Hi I ordered a SIM card since February and still haven’t received it
I’ve been out of Canada since Nov. I set up my call fwding to my Fongo number. It has worked SEVERAL times. Today, I needed a call to get a password to log into something. I never got the call so I called my public mobile number. Call forwarding did ...
what is the customer service phone number for public mobile I want to ask question by customer service
I tried using the credit card first, but it didn't go through, so I switched to a PayPal.But now I noticed a transaction on my credit card AND a transaction on my PayPal.So I got charged twice. Could you refund the credit card payment?
I ordered and paid for a sim card months ago, and have not received the sim card. Please refund my money.
Hi,I'm trying to transfer my phone number from Telus to Public Mobile. I missed replying YES in the first 90 minutes. How do I get another activation meassage sent out? I see that Public Mobile has given me a number but it is not the same as the one ...
I am getting 0.37 mbps download. My data is set to LTE. I'm not sure which plan I have but it's over $40 a month. I knew my phone was slow but my friend said it should be way faster. I have been over paying for slow data for years now, not happy...
Hi, i am writing to notice you that please cancel public mobile services. Thanks, Wei Wang
I upgraded my plan to 4g and I bought roaming text and talk as well as 3 gigs of data and everything works ok except talk calls. Talk calls do not work here in Orlando Florida. My son in law has same plan and it works fine on his android galaxy 50 ph...
i would like to know why my data is being used up when on wifi and in the middle of the night when I am sleeping?
I can’t get the add one I bought to work in the US. I’ve tried the troubleshooting suggestions
Hi, I need to transfer my phone number from public mobile but I do not have my other phone anymore to accept any sms verification am I able to receive verification through an email
I recieved a text saying Reward points were mistakenly given Mar 2nd, and it was going to be taken back. Now there's no record on the 2nd, but I have a number of weird credit gains, I'm not sure what they're for, exactly. One was 1.00 Point "Give Ba...
Hello, I would like to have the detailed invoices for the months of January to March 2023 please. I know the March invoice is to be processed this weekend. The request can be made right after that time if possible. Thank you,
I added money to my account and my account didn’t renew
My account got suspended, so I added funds (enough for the month) it keeps saying its active on payment page. When I go back to my account it says account suspended but it has the 40
Received a text from Public Mobile that I was out of data for the remainder of my plan / monthHowever, when I login to My Account the usage bar is at 3.85GB / 15G The chatbot suggested creating a new APN (Access Point Name)And then resetting my data ...
I want to cancel autopayment.
I have droped my wifi service and relied on my plan to have an extra bonus monthly. But now when i check on my data usage and addons it seem i only have 2gb one timedata bonus. I seem to remember i always had 1Gb in the plan and like 1.5 Gb bonus at...
How do I get my account going after it was inactive I added the mins and the person who set up pin f
I just noticed that I got charged incorrect amount in the last bill and when I checked online, I saw my plan got changed! I didn't do change to my account.Why was it happened?
Will I be able to receive and answer a call from Canada if we are in US (without buying add-on plan)
Hi,I activated the SIM online several days ago. It charged my credit card but didn't create an account and my service is still working with Koodo.I tried to switch from Koodo to Public Mobile to save a few bucks but now I'm out $65 for nothing. The a...
I have cancelled my number but my husband's was on my account and now they keep billing for it even though it is not active.
Service has been a mess since last week. I have tried all the things and nothing is working. Is anyone else having MAJOR issues with calls? I am missing some very important phone calls because people can’t hear me and then the phone line goes dead.
Just recently, on my less than 2 year old Samsung s10, callers say.they can't hear me. Sometimes speaker works. I can hear perfectly.i have cleaned the mic and tested the mic on video and mic works perfectly on video. PM is saying see a technician. I...
For the second month in a row I did not receive a text notifying me of the upcoming renewal. Not a big deal for me with auto-pay functioning, but might land someone an unexpectedly suspended account. One more thing to fix.
Hi everyone We have two sim cards for our business that have not been used in more than 90 days, and we are unsure whether the numbers are suspended or still available. They are very important numbers for our company, and I would like to know how to ...
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