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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Making a payment

Trying to pay my account, but it is giving an error, but both cards have funds

Change my number in Whatsapp

Belongs in support

Change my number in Whatsapp

I tried to change my phone number on Whatsapp to the new one I got with my new subscription with you. It keeps saying the couldn’t send a SMS message to verify my new phone number. I am receiving SMS but not this one, so I can’t change my phone numbe...

New phone activation not working

Sim lost

Hi,My son lost his phone, He can't login to his account because it try to send the verification code to his cell!What should he do to have another sim with the same number?

Change Address

My address is changed, so I wanted to change my address n my account public mobile but there is an other post code, so I can't change my password. and I updated my Bank card number, and When I tried to save, it asked me for a zip code and I gave the...

i want to transfer my phone number to lucky mobile

i received a eversafe confirmation code but where i enter it? is it how to transfer it?

@CS_Agent Notifications

Hello!Tell me if I understand things well here.When out accounts get deactivated:1. We get no notification of the deactivation, neither before or after it, neither by text or email.2. When we try to call someone while deactivated, we hear a message ...

Overcharged @CS_AGENT

@CS_Agent I've been over-charged the last two cycles and I am wondering as to why?Thanks.

E-sim will not transfer to new iphone

I got a new phone, my old phone has been running with e-sim. I did the automatic transfer to new Iphone, everything came over except my carrier settings. When I go to carrier settings there is no option to manually add the e-sim without a QR code. Wh...

Why hasn’t this problem been fixed

I have been unable to view my current plan and add ons for a month. I cannot access my account and it is stuck at registration for a phone I already own. I tried to set my sons phone up with one of your SIM cards that it said was not valid. Finally a...

Resolved! I need somebody to email me

I had to start a new nickname because I can’t seem to login or find where to login when I already have an account under a different name. For right now, I really do need admin to help me. I just bought a different plan and I paid but I expected to us...

@CS_Agent

Can't use the Subscribe Online button. When I try I always get the following page:WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)Try Again

Subscription not activated

Hi , just wondering why I keep getting a subscription not activated error in my app

Resolved! Did not receive my sim card

I have not received my sim card it was supposed to arrive on June 16th what do I do?

Resolved! 90 day subscription

What are the benefits to the 90 day subscriptions. I am on the $39 / 20GB per month.Thanks

Resolved! add on data

Will add on data be expired in certain perid of time?

Resolved! Plan change in middle of bill cycle

If i change my plan in the middle of the bill cycle how would i know how much i will get charged at the end of that cycle ?

Resolved! Loyalty discount not increased

Hello, I've been with PM for a long time. I noticed that my Loyalty discount has not increased for quite some time time - why is that? Can you please adjust it and provide credit for the missed periods.Thank you,

Resolved! my credit card is blocked

Can I pay using debt card? I need to use phone and the new credit card will be arriving in 5 days.Can I pay using my debt card???xxxxxxxxx@gmail.comEdit by Dunkman: removed personal information

Resolved! Referral code

I forgot to enter the referral code from a friend when I signed up. Can I do it now and how

Resolved! how to change subscription from 30 to 90 days

Hi,I am currently on one of the 3G plans. How do I change the 30 day subscription to 90 day subscription. Would like the $6 discount instead of the $2.

Resolved! Unable to access account after number transfer

Hi, my mom recently switched to Public Mobile and created her own account. When activating her plan, she requested to transfer her old number to PM. Unfortunately, she had already cancelled with the old provider and they were unable to transfer the n...

Resolved! Asking for promo code to sign up

I’m trying to sign up my wife but after posting my referral code it keeps asking for the promo code

Resolved! Bill and app errors

I keep having technical issues trying to view my bill, pay my bill, and with the chat bot. I need to talk to a real person to help me figure somwthing out so that i will be able to pay the proper amount of my bill when the time comes. Is there any wa...

Resolved! Address needs to be updated

Hi Team,i tried to update my address on my account. But my address is not shown there hence it is showing invalid address. Could you please assist here on priority.

LTE speed

I have 4G plan. Speedtest shows download speed less then 1Mbps. Upload is much slower.How do I get Public Mobile to fix this?

Resolved! Sim Received & Installed, Payment Complete, App DL'd... Cannot Activate Account (Step 4)

When going to the Public Mobile webpage and logging in, it redirects you to "continue with activation". It shows payment complete and a check mark on 3 of the 4 steps. It tells me to download and install the public mobile app to Activate the account....

Change plan not working

My subscription change didn’t work I was supposed to be changed to 39.00 20gb plan

Cancellation of purchase

I purchased an eSIM but my iPhone 13 not supported it so I want to cancel my plan.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Making a payment

Change my number in Whatsapp

Change my number in Whatsapp

New phone activation not working

Sim lost

Change Address

i want to transfer my phone number to lucky mobile

@CS_Agent Notifications

Overcharged @CS_AGENT

E-sim will not transfer to new iphone

Why hasn’t this problem been fixed

Resolved! I need somebody to email me

@CS_Agent

Subscription not activated

Resolved! Did not receive my sim card

Resolved! 90 day subscription

Resolved! add on data

Resolved! Plan change in middle of bill cycle

Resolved! Loyalty discount not increased

Resolved! my credit card is blocked

Resolved! Referral code

Resolved! how to change subscription from 30 to 90 days

Resolved! Unable to access account after number transfer

Resolved! Asking for promo code to sign up

Resolved! Bill and app errors

Resolved! Address needs to be updated

LTE speed

Resolved! Sim Received & Installed, Payment Complete, App DL'd... Cannot Activate Account (Step 4)

Change plan not working

Cancellation of purchase

Redeeming points for USA travel

log in problem

eSIM Port issue.

Public plan that works in Mexico?

Issue porting from Koodo to PM