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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 14251 Views
  • 116 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25384 Views
  • 183 replies
  • 26 Bravos

Resolved! Port my phone number from Public Mobile to Bell

I have moved to bell provider and need to port my number. I have requested this a couple of times from PM but no one has gotten back to me. Can someone please do this for me?

gmyrick709 by Great Neighbour / Super Voisin
  • 310 Views
  • 6 replies
  • 0 Bravos

Resolved! Paid twice changing plans

I attempted to change my plan to $40 a month from $35 before my prepay went through but I didn’t make it in time and it was hard enough changing the plan to the $40 so after I did and paid then I noticed in payments that I had already paid for this m...

Bobbidigital by Great Neighbour / Super Voisin
  • 534 Views
  • 7 replies
  • 0 Bravos

No reply to porting ticket

My family has moved 3 accounts from Koodo to Public. Everything was fine until my sons attempt yesterday. I need to port his number and no one has replied to my ticket request. Koodo prepaid so have to have a CSR do it. Each time I’ve got a reply wit...

HaydenREB by Good Citizen / Bon Citoyen
  • 540 Views
  • 10 replies
  • 0 Bravos

Resolved! New plan not active

For thr past 2 months I've signed up for the 4g plans (black friday, boxing week deals) to take effect on the next billing date but every month I check and I'm still on my old 8.5g 3g plan for 50 bucks. Why does this keep happening?

Codybeyer by Great Neighbour / Super Voisin
  • 365 Views
  • 3 replies
  • 1 Bravos

Porting not complete

I tried to port a number from my fido tablet to Public mobile and I thought I was successful however it looks like my fido account is still active and I just received a bill.  The problem was that i didn't receive a text to confirm the port.  Fido sa...

Cloud9 by Good Citizen / Bon Citoyen
  • 535 Views
  • 7 replies
  • 0 Bravos

Resolved! I can’t pay! The paying system has a problem?

When I activate my phone card, I can’t pay saying “ wrong information “, but I already tried too Many cards, still not working. The paying system has a problem?

Jack1 by Good Citizen / Bon Citoyen
  • 539 Views
  • 12 replies
  • 0 Bravos

Resolved! Bought TWO add-ons I can't use

Shoooot - so annoyed with myself. I'm from Canada and I'm travelling in the US right now. I bought one 3GB US Data add-on ($25) and a 1000 Minutes US Text-Talk add-on ($15).I just realized that my plan can't use either of the add-ons because it's the...

jemmahicken by Great Neighbour / Super Voisin
  • 346 Views
  • 4 replies
  • 0 Bravos

Resolved! phone can’t receive calls

i just changed my phone plan and carriers and now i can make calls going out but i cannot receive calls coming in. what do i do? 

lk1026 by Great Neighbour / Super Voisin
  • 256 Views
  • 4 replies
  • 0 Bravos

New cell not working

We bought a brand new iPhone 11 and our current public mobile SIM card is not supported by it? Please help 

kirby_gavin by Great Neighbour / Super Voisin
  • 226 Views
  • 4 replies
  • 0 Bravos

Resolved! Where is my ordered phone ?

It seems I have a problem getting the phone I ordered here on Public Mobile website. How to file a ticket for a Customer Service to look into it ?

j15 by Great Neighbour / Super Voisin
  • 225 Views
  • 3 replies
  • 0 Bravos

Resolved! How to update list of cities

I just opened an account and I'm trying to fill in the address but it says "invalid city". It doesn't make sense to choose any of the options that are on the list because those would not be correct for my mailing address. Is there a way to get the li...

Sailorfrag by Great Neighbour / Super Voisin
  • 388 Views
  • 3 replies
  • 0 Bravos

not registered

Phone service was working 4 days.  Then stopped working. Says you are not registered. No service

EarthFarm by Great Neighbour / Super Voisin
  • 337 Views
  • 6 replies
  • 1 Bravos

Resolved! Ported Number to bell now coming back to public mobile

Hi, I bought a phone through bell but returned it and wanted to come back to PM so they canceled my services from bell but now my sim is not working at all. They said it will come back to the previous provider or be lost. My number is very important....

Sourabh19 by Great Neighbour / Super Voisin
  • 446 Views
  • 5 replies
  • 1 Bravos

Resolved! lost phone

my son lost his phone I have no idea if he has an account how do I stop service to his phone number? Is there anyway to speak to a Public Phone representative? Thanks M

Busterbrown3 by Great Neighbour / Super Voisin
  • 411 Views
  • 6 replies
  • 1 Bravos

Resolved! Heading to Cuba Next Week

I am currently a public mobile customer( I have been for about 3 years now) but unfortunately Public Mobile does not currently offer Roaming Internationally. I just purchased a plan from Koodo Mobile with another new phone number.(Because they have i...

hawket by Great Neighbour / Super Voisin
  • 1082 Views
  • 9 replies
  • 2 Bravos

Resolved! Cell number

My cell number has been changed. I did not request it to be changed. How can I retrieve my previous number?

Louie1 by Great Neighbour / Super Voisin
  • 424 Views
  • 7 replies
  • 1 Bravos

Missing holiday giveaway 2022

Hi there,My dad still didn't get the text message for the Holiday Giveaway 2022. I created a post back then and someone told us to wait until Dec 15th. He still hasn't got the 'Holiday giveaway of 2gb data and 500min international call' text message....

winciy0412 by Good Citizen / Bon Citoyen
  • 561 Views
  • 7 replies
  • 1 Bravos

carrier

my iphone said to call the carrier to unlock 

skoshwho371 by Great Neighbour / Super Voisin
  • 285 Views
  • 5 replies
  • 0 Bravos

Resolved! Change plan never takes effect

Over the last two billing cycles I've tried to upgrade my plan to take effect on the next billing date. Currently I have 5GB on the 4G network plus all the bells and whistles ($40). When 15GB was offered for the same price I selected it (for the next...

Granticus by Great Neighbour / Super Voisin
  • 447 Views
  • 6 replies
  • 2 Bravos

Unable to transfer number from public mobile

I tried transfering my number to another carrier.I received the text, and confirmed.However, the request failed for an unknown reason. In the meantime, publicmobile sent me an email that i had requested to transfer my number back to publicmobile, whi...

nadamski by Good Citizen / Bon Citoyen
  • 460 Views
  • 7 replies
  • 0 Bravos

Resolved! account activation

tried to activate an account for my cousin  till i got to promo code then it would not work because i put in wrong number twice then it would not accept it pls help and can it be done the next day or do i need an agent

porcupine by Model Citizen / Citoyen Modèle
  • 414 Views
  • 4 replies
  • 0 Bravos

Needed to recovery account

Need help to recover account, I lost recovery email, can’t login  need help  

Vtan by Good Citizen / Bon Citoyen
  • 352 Views
  • 5 replies
  • 0 Bravos
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