account not working

[GordonA]

when i log into my account now after changing the email address it tries to send a code to my phone but the phone number appearing is not correct.... very annoyed by this since there is no easy way to speak with a person here

[computergeek541]

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@GordonA wrote:

they now are not replying to me so i just keep sending messages that are getting increasingly angrier and more vulgar lol

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I don't suggest this. Your messages may very well get ignored. Carriers also do also inform some customers that they must submit any communication by postal mail.

[GordonA]

they now are not replying to me so i just keep sending messages that are getting increasingly angrier and more vulgar lol

[dust2dust · Accepted solution]

No access to your online account?!! WT? indeed. Ask to escalate to someone that can. Incredible.

[GordonA]

i tried it does not work and was told in private message they have no access to my online account... told me to do this to fix it... so i will likely just get a new provider this is xxxxxxxxxxx

[dust2dust]

@Chalupa_Batman- I get those occasionally. Just reply back and inform them that they got the wrong customer. It would matter if they sent you private information from another customer.

[Chalupa_Batman]

I just got this Private Message. LMAO.  I didn't start this thread, @GordonA did.

Hello there!

My name is Leonardo, and I will be delighted to assist you today.

In order to access and secure your account, please send me the phone number and 
the 4 digit PIN.
If you forgot it please send me e-mail address, last 4 digit of your credit/debit card 
account number and last payment date.

Kindly,
Leonardo CS Agent

edited by computergeekk541: inappropriate language removed

[Chalupa_Batman]

When you sign in, go to Profile.

Then go to Manage EverSafe ID

You can change the number there and email address.

If you're unable to get there, then when you get that window that says send code again, click on send code and you'll see 3 options. 

[Handy1]

@GordonA  Try tapping resend code a few times . You should see option to send code to email instead . If no luck . Please submit ticket with support 

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