traveller with zero access to account

[mgo]

Hi, I hope public mobile has enjoyed receiving my money from the automatic payments while allowing no possible way to access my account while travelling abroad. You're requirement for customers to provide a safety text code is extremely dangerous to anyone who looses a phone or who is travelling out of country. Because of the extreme difficulty in communication and no access with this account I now want to permanently cancel this and close paymenta. I had to create a new email just so I could post this message under a new account. I would caution anyone considering public mobile to not. Communication is terrible as an organization to its customers

[softech]

@mgo you can ask PM support to suspend the account for you.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there         

[SourDude1234]

Hi,

When it tells you to enter the code, try to click the option "Didn't get the code" and send it to email.
From your account, you should be able to turn your subscription off. However, you will not be refunded for your remaining billing cycle.