Locked Out of App After Wrong Number Entered During Port

[joshniyo]

Hi everyone,

During activation, I mistakenly entered the wrong number for porting and now I’m locked out of the app because OTPs are being sent to that incorrect number.

I’ve already submitted a ticket but wanted to follow up here in case someone can help speed things up. Just need to reset the verification so I can access my account and complete the setup.

Happy to verify anything needed. Appreciate the help.

[abtest]

@joshniyo- you will need to wait until a rep is able to reset your account for you.

[softech · Accepted solution]

@joshniyo 

There is a number to call to talk to live support and update the correct phone number, they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed